Transcript PowerPoint - TA Networks

Panasonic Enterprise Solutions
“For 85 years we’ve been one of the world’s biggest
manufacturers primarily selling to the consumer.”
“We’ve recently shifted to more of a B2B focus, and
this year we’ve gone from roughly 60 percent B2B to
85 percent B2B in North America, while growing
overall.”
“Our focus now is defining who the ultimate customer is
and then creating a direct relationship with that
customer on the B2B side.”
Joseph Taylor, CEO, Panasonic North America
Market Overview
Under 100 Extensions 1st Half
2014 vs 2015
60000
-22%
50000
+4%
40000
-14%
30000
1st Half 2014
1st Half 2015
-3%
20000
-22%
-35%
10000
-18%
-35%
-20%
-12%
-17%
-21%
-17%
Digium
Alcatel
0
Panasonic
Avaya
Mitel
Toshiba
Asterisk
NEC
Others
Microsoft
Cisco
Vertical ShoreTel
Networks
Under 100 Market down 14% (unit basis)
Panasonic Business Communication Solutions
IP trend
The line-up extends from compact to large-scale systems. The
new Product Portfolio is optimized for flexibility and simplicity.
High Definition Video conferencing
VC1600/1300
Business Communication Server
NS1000
Smart Hybrid PBX
NS700
SIP DECT Cordless
Analogue trend
TGP600
SOHO
Mid. to large offices
Where’s the Opportunity?
One Package Platform for Your Business
One Number
Extension
Sensor to E-mail
Call Centre
Solution
Media Gateway
Business Communication Server
NS1000/700
Simplified
Maintenance
Built-in Voice Mail/
UC Server
No Cost Software Assurance
Panasonic IP-PBX Product Portfolio
One main system covers up to 640 users, and by adding the
KX-NS1000 up to 1000 users can be supported in a full
transparent network (One-look Networking).
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Only one type
of cabinet
for KX-NS1000
IP Trunk Capacity
-Versatile customization
-Flexible expandability
1 site
Max 16 sites / One-look Networking
640
1000
IP Extension Capacity
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One Look Network
Capacity can be increased to 1000 Extensions using an NS700 with an
NS1000 in a One-Look Network. By linking with the Panasonic NS1000 you
control the entire system including other offices with a single NS1000. You
can also provide resiliency with the NS1000’s
Site 2
Primary Backup System
Site 1
Primary System
NS1000
NS1000
NS700
Site 6
Secondary System
NS700
One-look
Networking
Site 3
Secondary System
NS700
Site 5
Secondary System
Site 4
Secondary System
Network Survivability
Three NS1000’s are connected as One-Look network. Secondary
loses communication with Primary and Back-up Primary (VPN
network is down). Secondary NS1000’s move to Isolated mode
and run independently with some limitation.
Primary
Secondary 1
Isolated Mode
Secondary 2
Isolated Mode
Network Survivability
When IPPT loses communication to the NS1000 where they are
supported by the primary NS1000, the IPPT will divert and
connect to the secondary NS1000. If this primary-secondary
feature is set for one EXT then two EXT ports will be consumed.
One at Primary NS and the other one at Secondary NS.
Primary (Secondary)
Secondary 1
(Primary system)
IPPT = UT/NT/UDT(SIP-DECT) with the exception of IPCS.
Introducing to the NS Series
Smart Hybrid PBX NS700
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Panasonic’s Solution
All included in a Panasonic Single System
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Analog Trunks
PRI
SIP Trunks
Digital Endpoints
Analog Endpoints
IP Endpoints
IP Networking
UC and Business Applications
Pre-Installed Hardware
The NS700 has basic Hardware installed out of the box.
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
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4-Ports SLT (with Caller ID and Message Waiting)
2-Ports Digital PT
1-port External Paging
1-port External BGM
2-port PFT (Power Failure Transfer)
USB port
LAN port (10/100 Base TX)
8-ch Internal BGM
2-ch DISA or Simple Voicemail (120 min)
Power supply
LAN
USB
2-PFT
Paging
BGM
2-
4-
DPT
SLT
System Expandability
The NS700 has sufficient capacity for both legacy and IP ports. Optional
Cards, Expansion Cabinets and activation keys can be used to easily expand
the system according to customer needs.
KX-NS700
KX-NS720
KX-NS720
KX-NS720
IPPT/SIP Phone
Max. 128
DPT/SLT
Max. 134
Physical Slots for Optional Cards
The KX-NS700 has Four slots for Optional Cards. Two slots are reserved
for Trunk and two slots are reserved for Extension Cards.
Voice Mail Solution
Customer can leave voicemail if they call when you are away.
Features and Benefits
Max 24 channels.
Customer or
other extension
Record up to 400 hours.
Mailbox
KX-NS700
101
104
102
105
103
:
Hello, this is Tom.
Please leave voice message.
No answer
103
DSP
SD
AK
Simple VM
No
No
No
Yes
No
No
2ch
Yes
Yes
No
2ch
Yes
Yes
Yes
2ch
DISA
2ch
Built-in VM
N/A
Up to DSP
resource
(Max. 64ch)
N/A
2ch
Max. 24ch
E-mail Notification
The NS700 sends an e-mail to the corresponding user when they have new
messages. Missed calls without a voice message also can be e-mailed.
A customer leaves VM or
disconnects the call without
leaving VM.
Features and Benefits
The notification contains information
regarding the sender of the message, the
length of the message, the number of
messages, and a callback number.
Customer
Office
KX-NS700
The notification can be send to three
different email address
E-mail
server
With VM attached/
missed call notification
Outside
E-mail Notification by Sensor Detection
An alarm detected by the sensor port of the NS700 is e-mailed so that you can immediately
access the network camera, etc. using a smartphone or PC.
Features and Benefits
Live camera video can be checked
outside the office
E-mail
server
Office
KX-NS700
Outside
Both a PBX and security camera can
be provided by Panasonic. Other
major PBX manufacturers do not offer
security cameras.
#3301
camera
(E-mail)
A window near the meeting room has been broken.
To view the camera: http://www.niseko.ne.jp/livecamera/
To make a paging call using a software phone: Dial 3301.
Mobility- Make a call
Phone number of your office can be sent as CLIP.
Cellular Network
Telephone Network
9051234322
Customer (647-444-5555)
KX-NS700
Ext 102
905-123-4322
416-888-7777
Outside
Dial
PBX DISA number : 905-123-4300
after DISA answer
+ CO access number : 0 or 9
+ Customer phone : 647-444-5555
Communication Assistant
Communication Assistant is a highly intuitive desktop application that enables
you to change your contact method according to the status of the other party.
Extension Status
 Idle
Check
presence / status
 Ringing
Available
Call
desk phone
 On the phone
CA Status
 The user is logged in
 The user is logged in,
but the auto absent
message has been set
On the
phone
Chat
Gone
home
Voice mail/
e-mail
Not at
desk
Call
cellular
phone
• Enables the presence of coworkers to be checked to
select the appropriate
communication method
• Four editions available to
meet various needs:
 The user isn't logged in
Absent Message
 Will Return Soon
 Not At My Desk
 Gone Home
 Available
 Urgent Only
 In a meeting
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Basic
Pro
Console
Supervisor
• Can be linked with various
applications
IP Software Phone
If you have an internet connection and a PC, you can easily install IP
software phones and use them as IP extensions of the PBX (MRG
functionality).
Office
KX-NS700
Features and Benefits
IP extensions can be installed with
a single PC.
48 FF keys are displayed for a
DSS operator. (The display of the
FF key is selectable.)
IP
Networking
Home Office
IP Soft phone
Conference Calls
32 members can talk simultaneously at Conference call.
Cellular phone
Smart-phone
IP Network
software-phone in Smart-phone
If member cannot answer the
call or member is not called
because not programmed as
member, they can join by PIN
through DISA after one or more
members answer the call.
Extension user can dial PIN
directly without DISA.
Call Centre Function
The NS700 is designed to be used in call centre environments. Its built-in
applications support the basic needs of supervisors at call centres, such as
Queue Announcement, Live Status Monitor, Activity Report, Automatic
Conversation Recording, and NAS.
Queue Announcement
“You are 1st in the queue.”
:
KX-NS700
Live Status Monitor
Record conversation
Customer
Agent
Save the data
Activity Report
NAS Server
Supervisor
Queue Announcement
The caller hears automatic voice guidance, enabling them to recognize their
position in the call queue. They can decide whether to stay in the queue or
leave a message and hang up.
Features and Benefits
Call
Customer
Agent
Call
Customer
Agent
Call
Customer
Agent
Waiting
Customer
“You are 1st in the queue.”
Waiting
Customer
“One other person is waiting to connect”
“And your estimated wait time is around 5 minutes.”
Customers can be notified of
estimated waiting times.
Customers can choose to leave a
message or wait, according to their
circumstances.
Activity Monitor
The call centre supervisor can monitor the status of each agent and extension
group.
Features and Benefits
Call
Customer A
Agent A
Call
Customer B
Agent B
Waiting
Customer C
Not at desk
Agent C
Live Status Monitor
Supervisor
Since the call status can be
monitored in real time, customer
waiting times can be understood,
and calls can be transferred to
other agents or handled by the
supervisor, etc., to reduce
customer waiting time and stress.
Call monitoring is available for
two-way recording and three party
conferences.
Activity Monitor
The call centre supervisor can monitor the status of each agent and extension
group.
Activity Report
The call centre supervisor is also provided a variety of reports for studying the
activity.
Features and Benefits
Reports can be made by agent and
also by group.
Group 1
Agent A
Group 2
Agent B
Group 1
Agent C
Group 2
Agent D
Since reports are provided in various
formats, they can help analysis the call
status.
KX-NS700
Call data for up to 300,000 calls can be
stored and up to 10 schedule patterns
can be set.
Max 16 Supervisor
Max 64 Group can be assigned as
monitoring selection per Supervisor
Supervisor
Activity Report
Automatic Two-way Recording
Calls to and from all extensions can be automatically recorded to a mailbox.
All extensions
Features and Benefits
Calls
KX-NS700
Customer
Extensions can be assigned to a supervisor.
Agent
Automatic
recording
Web Maintenance Console
UM
Mailbox
E-mail
Notification
Confirm the
conversation
Supervisors can listen to the recorded
conversation through the Web Maintenance
Console.
Data can be played back anytime the
supervisor requires.
Data can be used to understand problems
with agents, and then instruct those agents to
improve customer service.
Record a maximum of 400 hours with a
maximum of 24 channels at the same time.
E-mail notification can be sent to an e-mail
address registered in advance.
Supervisor
NAS (Network Attached Storage) Supported
Since the NS700 supports connecting with NAS, it can make a backup of
voice data and ACD reports to NAS to enable supervisors to listen to the
saved data when required.
Record conversation
Features and Benefits
KX-NS700
Customer
Supervisors can use the backup
data to understand problems or
opportunities relating to
customer service.
Agent
Save the voice data
Access
Supervisor
NAS Server
Save the data
Output Reports
KX-NS700
Activity Report
Recording data can be backup
to NAS manually or scheduled.
(KX-NSU003 is required)
Panasonic Solution
The installer can easily program everything related to functions such as PBX
and VM by web based console, because the NS700 comes with a built-in web
server. Programming can also be performed from remote sites. Users can
also use a web based console to configure terminals and the VM mailbox.
Installer Office
Web based Maintenance
KX-NS700
Public/Privat
e
IP Network
Web Console
No need to install dedicated software on your PC
Fwd/DND, VM greetings, and
e-mail addresses etc…
can be set from a PC
User
DT500 Digital Proprietary Terminals
• Sound quality (full duplex)
• Electronic Hook Switch support
• Full Duplex Speaker Phone
KX- DT5 2 1
CONF
KX-DT543/546
KX-DT521
KX-NT590
NT55x MGCP IP Terminals
• Gigabit Connectivity
• Self-labeling keys
• Electronic Hook Switch support
• Full Duplex Speaker Phone
MGCP DECT Wireless
KXTCA185
115g
KXTCA285
88g
KXTCA385
128g
Why Panasonic Rugged Handset?
G U A RD
Protection shape
emphasizing 4 corners
Reverse printing
against peeling
G U A RD
G U A RD
Ring shape
for screen protection
IP DECT Wireless System: KX-NS0154
The new IP-CS KX-NS0154 supports LAN Synchronization for constructing wireless systems with a smaller
number of units than the existing IP-CS KX-NCP0158.
IP
Networking
Home Office
Office
KX-NS700
Not necessary
 New IP-CS (KX-NS0154) with LAN
synchronization
 No need to install the PBX in branch offices.
(Media Relay Gateway)
LAN
LAN
New IP-CS
(KX-NS0154)
Features and Benefits
New IP-CS
(KX-NS0154)
IP DECT Wireless System: KX-NS0154
With the new IP-CS KX-NS0154, wireless systems can be configured more efficiently.
You can also cover a wider range at a lower cost.
KX-NCP0158 (Air Sync)
KX-NS0154 (LAN Sync)
With AIR synchronization
With LAN synchronization
 Cell stations can be installed within the wireless range of
another cell station
 Neighboring cell stations can be installed where the
wireless range overlaps with another cell station
Reduce costs with fewer systems
Why Panasonic DECT?
• Panasonic DECT handset offer extended
battery life to ensure your calls will not be cut
short
• 13 hours Talk Time
• 200 hours of Standby Time
• Avoid complexity of WiFi
• Separate voice from data
• Seamless transfer of call from cell station to cell
station
• Avoid support blame game
“Look Ma…No Cables!”
KX-TGP600
Location Free
Wiring Free
Mobility
Durable
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SIP DECT TGP600 Cordless Solution
 Multi-Channel SIP Accounts
 8 SIP Accounts/Lines
 8 Channels Narrow Band
 4 Channels Wide Band Mode
 Choice of up to 8 DECT Handsets
 Portable Cordless Models
 Wireless Desk-Phone Model
 Handsets include
 Full duplex Speakerphones
 Portable models include:
- 168 hours standby/10 hour talk time
Additional Handsets
KX-UT131
Rugged
DECT Repeater
Base station
Repeater
Repeater
Repeater
2 simultaneous call Wideband
4 simultaneous calls Narrowband
Extended Radio Coverage Area
Sample Packaging
Model
Image
Description
KX-TGP600
SIP DECT System
Includes base station plus 1x
KX-TPA60
KX-TPA60
DECT Cordless Handset
KX-TPA65
DECT Cordless Desk Phone
KX-A406
DECT Repeater
Why Panasonic?
• Quality Brand Name
• No Cost Software Assurance
• Free Software/Version upgrades – Lifetime
• 2 Year Panasonic hardware warranty
• The best wireless solution in the industry and the
most cost-effective Rugged Wireless Handsets
• Leading Communication Hardware and Software
Technology
• NS Series, Business and UC Applications, HDVC,
Support and Service
• Cost Effective