Transcript u-Work
u-Work Service as a new collaboration paradigm Jung, Jongmyung Senior Researcher KT 1 Table of Contents 1. 2. 3. 4. 5. About Platform Research Lab Introduction Worker-Centric Service Model Trial Service of u-Work Conclusion 2 Part I About Platform Research Lab 3 KT’s Service Portfolio Background Deregulation : various bundling (inter/cross convergence) BcN policy : Convergence (voice+data, telecom+broadcasting) New Deal Policy : U-City, Localization of the central government 2011 New Growth Biz. Group Potential Growth Biz. Group high high 2007 Digital Entertainment Delivery Growth Potential Biz Solution Lifestyle Solution Biz Solution Lifestyle Solution Delivery Infra Biz. Group Limited Biz. Group low high Profit low low Digital Entertainment low high Profit 4 Platform Research Lab From Network Engineering to Service Infrastructure Development Role & Responsibility Preparing the new growing power Finding the new business in the open service environment Researching Platform technology Research & Development Network control layer • Access control, Resource admission control, QoS Control, etc. Common service / Service Enabler Development • Media, context, Messaging, Data Sharing, customer/Terminal mgmt, etc. Service delivery platform • Service creation, Service Execution, Service access control, etc. Customer Service (product) Development • Digital Entertainment, Lifestyle, Business solution 5 Business Solutions Enabling the delivery of software as a service and accelerating content Customers Enterprises & service Vendors Services Hosted Services • Communication as a service, Communication Open API for SaaS Managed Services Consulting servicesServices Instant Messaging Community Personalized Portal on Demand Computing Application Integration u-Office u-Office Platform Platform e-Worker Any Time Any Where Any Device Any Network Any Service Company Ubiquitous Network Mobility Flexibility Security Simplicity Internet RO VPN HQ Manageable, Secure & QoS enable Network SSL VPN 등을 이용한 Secure Access secureand a ccess Via IPsec SSL VPN MPLS Connection VPN을 이용한 Secure secure through theconnection MPLS VPN 6 Part I Introduction 7 Collaboration Definitions Multiple interactions between two or more entities within business process for some common goal Interactions between members(P2P), between member and system(P2M) and between systems(M2M). Enterprise Needs Increase working efficiency Activate knowledge sharing inside organization or team Increase enterprise productivity Improve product quality 8 Collaboration Levels C Do Something o As a member of any project. Companion Customer L 1 : Collective Effort ll a b L 2 : Communicative Effort o Worker IT r a L 3 : Coordinated Effort t Partner i o L 4 : Concerted Effort n 9 Key drivers in collaboration Increasingly complex, global networked business Drive for innovation, speed to market Flexible working models Strategies that combine practices of one organization with the insights of another Recognition of knowledge assets as a distinct factor driving market value ratios Proliferation of low cost open networks and services Increasingly complex delivery chain for knowledge organizations A generation of tech-savvy connected workers 10 Objectives : u-Work Worker-Centric (I-Centric + We-Centric + Process) Web VPN Blog Worker Digital, Broadband, Convergence iWorkspace Mobile SFA IM Process 11 Your Dream Work-Life Style 12 Part 2 Worker-Centric Service Model 13 Definition ~ that a worker collaborates with the surrounding objects (Companions, IT resources, etc.) to more effectively perform his tasks in a business process. • with a view to increasing productivity and efficiency • Considering both of the structured IT in the business process and the non-structured activities of a worker • service composition based on a worker’s conditions such as role, context information and profile. Realizing the optimized working environment that a worker conveniently and efficiently can do his task anytime, anywhere. 14 A Reference Model of u-Work Service Enterprise Worker iWorkspace Business Terminal PC PDA u-Work Platform Applications Policy Manager Communication Service Composer Workplaces Street Car Home Hot-Spot u-Work center Adaptation Manager Conditions Manager Applications Service Information Sharing Mediator Applications Business Process Sensor/RFID Applications 15 Architecture of iWorkspace Terminal Worker Multiple I/O Profile Manager Policy Manager Context Conditions Manager Manager Adaptation Manager Service Composer Role Manager Personal Activity Tools Service Mediator Group Activity Tools Process Activity Tools 16 Activity and Conditions of a Worker Office, PIMS, blog, wiki, etc. Phone, Messenger, Personal Group Activity Activity Conference, etc Worker SFA, CRM, ERP, SCM, etc. Process Activity Conditions Enterprise Policy, Persoal Profile, context, etc. Performance Management 17 Category of a worker’s conditions WorkerCentric Individuality Dynamic (profile management, etc.) Personal Context (Driving, Walking, etc.) Periphery (Access Network, Terminal, etc.) Dynamic Attributes based Policy (Workplaces, Time, Internet or IP VPN, etc.) Worker’s role (Business Process) EnterpriseCentric Capacity of IT Resources (Contract with Service Provider ) SemiPermanent 18 Part 3 Trial Service of u-Work 19 Objectives of Trial Service Providing RT Collaboration service, Mobile Office service, uWork center, High Quality conferencing, Mobile viewer, etc. to 12 Orgs/740users A Service Verification C B User Needs Analysis D Demonstrating u-Work Directing the remotecollaborative environment considered innovative industry Analyzing user behaviors of u-Work trial service Sensing the additional needs of customers Preparing the Promoting direction of implementation Remote Collaborative Environment Expanding uWork concepts services Presenting research results complex, localization of Founding u-Work central government, etc. Forum by government plan. 20 Hosted Service Model of u-Work Collecting/Integrating IT resources for u-Work Service, Configuring u-Work environment customized to each SMB, Tailoring workspace to each user. Service Provider Virtualized u-Work u-Work Components u-Work Configurator Collector u-Work Enablers (Repository) u-Work ( Multi-Tenant Architecture ) Personalizer SMB N SDP ----- Personalized Workspace SMB A WANS LANS SoIP Network Components Components Network Customer Open API (Internet) 3rd Party Applicati ons 21 Trial Service Deployment of u-Work Business Center 3rd. Party Biz Appl. iWorkspace Platform 3rd. Party Portal Mobile iWorkspace BcN (MPLS) LER VDSL PC A corp.HQ A_LER LSR Wibro LSR KORNET u-Worker PDA iWorkspace BizCenter GW Comm Appl. DWDM B Corp. u-Work GW Nespot u-Work Center Service LSR LSR B_LER LER u-Worker IPSec/SSL VPN u-Work Center A Corp.Branch iWorkspace MPLS VPN 22 u-Work Center (KT, KORAIL) Sharing the physical office space Increasing mobile users Work-Life Innovations Culture Zone Office Zone Open Space Closed Space • Open Space : 6 personnel Rooms • Closed Space : Rooms for co-work and conferencing Community Zone 23 Expectations Government • Decentralization • Solving problems of Traffic, housing, etc. • Eliminating Environmental pollutions Enterprise Society • Increasing productivity • Decreasing Office Facilities u-Work • New Working Style • opportunities for the • Expanding the flexibility of handicapped labor market People • decreasing rush-hour • Work-Life innovation • More Employment Opportunities 24 You need not go office, Office moves with You! 25 Part 4 Conclusion 26 Summary Why do we need u-Work service ? A framework of the u-Work Service •Reference model •Architecture of iWorkspace •Activities of a worker •Conditions of a worker Trial service 27 Further Studies Worker’s Factors Worker-level Performance Organizational Factors Service Factors Group-Level Performance Controllability, Robustness, Stability Work-Life Balance Enterprise Innovation 28 Thank You! 29