Transcript The Future of Work .(English)

The Future of Work
and
Collaborative Innovation
Networks
1/2/2005 Peter Gloor
[email protected]
NetCreators
`
Research in Information Worker Productivity (Tom Davenport)
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Telephone interviews with 21 managers of information and knowledge in
companies and (2) government agencies
Web-based survey of 504 US information and technology users, with 439
qualified respondents (weekly users of e-mail at work)
The average user:
– Spent 3 hours and 14 minutes a day using technologies to process work-related
information—just over 40% of an 8-hour work day
– Devoted 1.58 hours/day to e-mail (49% of the information processing [IP] time, and
20% of an 8 hour day)
– Spent 47 minutes, or 24% of IP time on
telephone and voice mail
Shared Networks
– Received 44 e-mails daily (4 people
18%
received 500 a day)
– Sent 17 e-mails daily
Portal website
Email
– Had more than 3 e-mail accounts
8%
45%
– Received 16 instant or text messages a day
Conference Calls
(for respondents using this technology)
5%
– Received 18 calls, places 15 calls, gets
Voicemail
7.6 voice mail messages
19%
– Participated in 2.75 conference calls a week
IM/Text Messages
(if any)
5%
Increase Efficiency and Innovation by 30-200%
Prototype Success Stories
TeCFlow
Application Areas
Result1
Impact
Project Management $6.5 million e-banking
software project
Identification of
major project
failures
Savings of
$1.3 million
Research and
Development
$100 million+ e-business
practice of a Big 5
consulting firm
Development of
revolutionary new
consulting offering
New sales of
>$15 million
Sales Force
Large client account
development of a Big 5
management consulting
practice
Discovery of
unexpected leads
and opportunities
Additional
proposals for
>$ 5.8 million
Re-organization
(M&A)
Supply chain reorganization of Fortune
500 manufacturer
Creation of online
marketplace
1st year
saving > $30
million
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Description
“Post mortem” Analysis of Knowledge Flow using TeCFlow
TeCFlow/KFO offers Unique Benefits
…for the organization
…for the individual
E-mail
Find “knowledge
experts”, “decision
makers” and
“innovation
communities”
Discover links you
were not aware of,
people you should
know
Filter out “spam”,
show communication
that matters to you
blog
Discover relationships
across processes,
patterns of networking,
monitor evolving
relationships
“You are who links to
you”
Discover who is linked
to me, and who is
linked to them
Web
search
Discover relationships
between organizations
and their virtual
marketplace
Discover evolving
relationships between
Web sites of interest
Knowledge
Flow
Business
Process
Organization
Structure
Data
People for Innovation
COIN
Members
high
(m-m)
Degree of (1-m)
Connectivity
community
Degree of
Sharing
small
(1-1)
personal
low
high
Degree of
Interactivity
High-Performing Organizations operate as
Collaborative Knowledge Networks
Example:
COIN
Linux Creators
Collaborative
Innovation Network
+
CLN
Collaborative Learning Network
CIN
Collaborative Interest Network
Linux Maintainers
+
Linux Users
The Helix of Open Innovation
COIN
COIN
CIN
CLN
CIN
COIN
COIN
Innovate
Shared Vision
+
CLN
CIN
CLN
Collaborate
Shared Knowledge
+
Communicate
Shared Interest
COIN
Collaborative
Innovation Network
CLN
Collaborative
Learning Network
CIN
Collaborative
Interest Network
Macro- & Micro Analysis
Macro: Group-level:
Core
team
Micro: Individual
Sender (+1)
links to external
networks
“Connector”
“Gatekeeper”
Communicator
Ambassador
Contribution
index
coordinates and
organizes tasks
Collaborator
Expediter
Innovator
Guru
Contribution
frequency
Knowledge
Expert
Receiver (-1)
serves as the ultimate
source of explicit
knowledge “Maven”
provides the
overall vision and
guidance
“Salesman”
TeCFlow analyzes e-mail patterns by creating movie maps
individual activities
in context
Movie Maps illuminate
evolving business
relationships
peaks in team activity
TeCFlow - Communications Cockpit
parsing
e-Mail archives:
Blogs
Web Sites
Files
From:
To:
Title:
Timestamp:
Contents...
database (mySQL)
Structural
queries
Webinar, 152 individuals, 606 messages
presentation/broadcast of content
development of content
development of content
presentation/
broadcast of content
TeCFlow Analysis: Innovation
COIN leader
practice leader
practice coordinator
1.Visualize
Knowledge
Flow
Knowledge
Flow
Optimization
(KFO)
2.Find CKNs
COIN
Members
high
(m-m)
COIN
Collaborative
Innovation Network
Degree of (1-m)
Connectivity
community
CLN
Degree of
Sharing
Collaborative Learning Network
small
(1-1)
CIN
Collaborative Interest Network
personal
low
high
Degree of
Interactivity
3.Redesign &
Optimize
meritocracy transparency
consistency
swarm code of
intelligence
ethics
organization
trust
relationship
team
creative
intelligence
innovation
4.Monitor
ethical
conscience
collaboration
knowledge
sharing
communication
individual
Redesign & Optimize
(1) Establish Swarm Intelligence – Give up central
control!
(2) Fill the critical roles of innovator,
communicator, and collaborator!
(3) Establish distributed trust!
(4) Establish a common code of ethics!
(5) Establish a small world structure of high
connectivity, interactivity, and knowledge
sharing!
(6) Set up a Collaborative Web Workplace!
(7) Know when to change the organizational
structure!
KFO Application Areas
• Research and Development/New Product
Development
– Spot innovations
• Sales Force
– Communication sales rep - customer
• Project Management
– Knowledge flow in project
• Mergers & acquisitions
– Link hubs of trust
Privacy is a primary concern
• Buy-in of study population crucial
• Data collected will be handled in such a way that the
identity of individuals is protected
– Replace names by identifiers
– Results only reported in anonymous form
• Proper measures to safeguard data
– Only anonymized data goes outside of company
– Content is encrypted
• Open & honest communication with users
– Share results with study population
Swarm
Creativity
Competitive Advantages through Collaborative Innovation Networks
©1/28/2004 Peter A. Gloor
[email protected], http://www.ickn.org/book/COINs.html
Contents
1. COIN Benefits
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2. Swarm Creativity
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3. DNA of COINs
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4. Ethical Codes in Small Worlds
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5. Real Life Examples
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6. Communication Technologies for COINs
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7. Collaborative Knowledge Networks (CKN)
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8. Temporal Communication Flow Analysis (TeCFlow) 9
9. Knowledge Flow Optimization (KFO)
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2 Distinguished Speakers
• Tom Malone: The Future of Work
• Tom Allen: Design for Interaction
• Guest Speakers:
– Christoph Von Arb, Pascal Marmier,
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– Stefano Mazzocchi, Apache
– Bill Ives, My Blog
– Adriaan Jooste, Deloitte
– Robert Whyte, World Bank
TeCFlow/KFO Analysis of
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IBM Research Cambridge
D-Telekom
Questico
Materna