Transcript Wandsworth Education Remote Support

Wandsworth Education
Remote Support
Presentation By
Keith Woolf
and
Andrew Britton
Wandsworth Education
Remote Support
Support borough schools, on trading account
basis, since break-up of the ILEA in 1990.
Service is fully funded from trading account
income with no central funding.
Wandsworth Education
Remote Support
Currently have a team of six support officers.
Just launched a technician service, for minor
problems and maintenance issues, which
schools can sign up to by the hour per week.
Wandsworth Education
Remote Support
Trading account provides support for:
Admin. & Curriculum Network,
SIMS,
Broadband & Cabling
Hardware Maintenance
Admin. & Curriculum Training.
Wandsworth Education
Remote Support
Currently Support.
4 Secondary Schools.
8 Special Schools.
47 Primary Schools {One in another Borough}.
3 Nursery Schools.
8 Other Units {Hospital Classrooms etc.}.
Wandsworth Education
Remote Support
Full cradle to grave list of services including:
Advice on what to buy from where, backed up
by monthly quotes from suppliers.
Installation, support, maintenance, upgrades &
de-commissioning.
Wandsworth Education
Remote Support
Network design.
Hardware maintenance {sub-contracted}.
Approved cabling contractors.
Wandsworth Education
Remote Support
Both Curriculum and Administrative systems are
on a single physical network.
Enables sharing of Broadband, SIMS and full
school e-mail.
Wandsworth Education
Remote Support
For several years used dial up access to school
Admin. Officer’s PC using PC Anywhere.
Discontinued in 2000 due to security issues,
cost of upgrading software and limited use.
Wandsworth Education
Remote Support
London Grid for Learning provides high speed
borough wide network.
Single borough wide IP address range.
Considered it technically possible to connect to
school servers & PCs.
Wandsworth Education
Remote Support
Ensure that all schools are using the favoured
IP scheme.
Network Address Translation {NAT} will restrict
easy access.
Resolve any Firewall issues at the Town Hall.
Wandsworth Education
Remote Support
Curriculum and Administration servers are on a
single physical network.
All servers are Windows 2000 / 2003 with static
IP addresses.
Wandsworth Education
Remote Support
Support staff use RDP to access either server
at the school.
VNC, or NetOp, then used to move on to other
machines on network.
Wandsworth Education
Remote Support
Benefits include:
Improved response / service to schools.
Savings in staff travelling times and costs.
Wandsworth Education
Remote Support
Questions ?