Transcript Shared Networks

• Public sector took a decentralised approach in ICT
implementation, each agency in charge of its own efforts,
training and budget
• Allowed a ministry or department to adopt ICT at its own
pace
• However, rapid changing nature and increased complexity
of ICT make government reconsider the approach
 High cumulative cost, limited availability of skilled resources,
inconsistent service quality and lack of integration between
systems become perennial problems
• Duplication of facilities such as multiple data centres
• Less bargaining power when ICT products and services are
not purchased in bulk
• Increasing changes in new and complex technologies
causing inadequacy of skilled personnel
• Lack of standard and ICT budget limitation
• Lack of integration and sharing of information between
systems and between agencies
Shared
Infrastructure
Shared Networks
Share Services
•Data centres
•Help and support
centres
•Disaster recovery
centres
•Application
maintenance
•Application
enhancement
support
• The first step in unification is to ensure all integration
points are linked
• Integrated government communication network is to
facilitate the efficient flow of information and collaborative
efforts across government agencies
• Benefits : reduce costs, transform information sharing and
delivery, enable new service delivery paradigms
• Challenges : high levels of performance and reliability has
to be achieved, uncompromising security
• Government Integrated Telecommunications Network
(GITN) was formed to provide a single network to link all
E-Government applications
• Challenges :
o Given the many government networks in use today,
consolidation effort is a significant challenge
o Security is a key issue as the network will be used by
both public and private sector
• Was first deployed in December 1999
• A Wide Area Network (WAN)
• Is a fully-managed integrated Virtual Private Network (VPN)
built upon GITN’s Frame Relay and Internet Protocol (IP)
Based Network through a secure government intranet
• The VPN solution ensures that EG*Net provides a high level
of network security with high availability and reliability
• The nationwide Frame Relay network is upgradable to
Asynchronous Transfer Mode (ATM) as and when required
• Provide an extensive range of connectivity services that
support the multi-protocol and multi-vendor environment
within government today with a high level of network
security
• Is proactively managed end-to-end with central help desk
facilities for on-line and on-site technical support
• Challenges :
o The implementation rate has not been as planned due
to massive scale of effort
o Integration of the existing agency legacy networks with
EG*Net
Wide Area Network
Internet
Procurement
Service
Provider
Putrajaya
Campus
Network
Internet Gateway
Procurement
Service Provider
Gateway
Government
Sites
Government
Sites
EG*Net
Nationwide Network
EG Applications (E-Services,
eP, GOE, HRMIS, PMSII, ELX, ESyariah, E-Land, E-Courts)
Gateway
Provider
Gateway
Financial
Institution
Government
Sites
Government
Sites
Gateway
Provider
Service
Providers
• Putrajaya as a location for all federal government agencies,
requires a capable ICT infrastructure that is able to support
the use of next-generation multimedia applications by a
large number of users
• Putrajaya Campus Network (PCN), which uses Asynchronous
Transfer Mode (ATM) technology is the network backbone
serving the entire area
• 85 Agencies
• >32,000 Users
• 2,600 Network
switches
• Targeted 99.5%
service availability
• To ensure that the network maintains a high level of
reliability, network management technology is extensively
employed
• The technology also provides the centralised capability to
manage the Local Area Network (LAN) of each agency in the
Government Precinct if necessary
• PCN is also connected to the Internet and EG*Net
Putrajaya
Campus
Network
EG*Net
Jaring
TMNet
Internet
• Challenges
o Technical issues experienced by newly commissioned
sites
o Availability of skilled personnel to resolve problems for
the new technologies
o Rapid growth in demand on the network
o Change in mind set required from participating
government agencies
• Despite the many challenges faced, PCN represents a new,
more secure and effective way of interconnecting
government agencies in one geographical location
• Sharing resources and services is the current trend for
global conglomerates to face the heightened
competition and the need to create a unified business
strategy
• The monetary benefits of shared infrastructure can be
substantial
• The consolidation of ICT management and operations in
the government will help resolve many of the current
challenges faced and lay the groundwork for the
ultimate achievement of public sector transformation
• Shared Services Outfit (SSO), a section in MAMPU, was set
up to become a single point of reference for all ICT service
requirement
• Not only should the physical and ICT infrastructures be in
place, the organisational resources and the processes too
must be present
• Establishing a group of highly skilled and knowledgeable
team such that the services offered may be immediately
apparent to beneficial to all
• Effective communication and change management efforts
must be employed to obtain the buy-in of the many
agencies at whom these services are aimed
• Relocation of federal agencies to Putrajaya has raised the
opportunity for the consolidation of data centres into a
centralised shared facility
• Reduce the need for isolated skilled personnel, systems
management tools and site facilities
• Benefits
o Reduced infrastructure costs
o Human resource synergies
o Increased operating efficiency
• Reduced infrastructure costs via the sharing of systems
hardware, systems management tools and storage devices
• Free up funds that can be channelled towards upgrading
the security and capabilities of the shared data centre
• A better and more sophisticated infrastructure will
improve operational efficiency and will eventually lead to
operational cost savings
• Human resource synergies is achieved with the
consolidation of skilled support personnel from the
distributed data centres to the single, shared one
• Service levels will improve due to better collection of deep
skills across all supported technologies
• Disaster recovery efforts are also simplified due to the
existence of fewer overall system components and
consistent operational procedures
• In the event of breakdown, the risk of the loss of
computing facilities and the impact on business
operations will be immense
• Heavy physical protection and back up is a priority
o Redundant network connection
o Essential back up
• EGDC house sophisticated servers and tools, as well as the
E-Government Help Desk
• Responsible for
o Physical design and development
o Capacity planning
o Environmental control management
o Data centre operation process and procedures
o Data centre production control
• Challenges
o Differing technical and functional support
requirements for different systems, policies and
standards adopted by each E-Government project
• To overcome
o Have to be synchronised under the single data centre
o Personnel must be retrained to understand and
comply with them
o An audit of the integrated standards and requirements
must be conducted to ensure that the requirements of
each E-Government project are met
o Establish a shared services organisation with clear line
of reporting, responsibilities and procedures
• Provide
o The ability to remotely monitor and manage server
computers from a centralised location
o Management of fault and recovery efforts
o Performance of capacity monitoring and planning
o Automatic distribution and installation of new or
updated software components
• To manage users’ ICT service requests and provide
relevant information to users and other parties
• Provide
o Help with technical problems relating to PC failure
and network
o Handling administrative requests (eg password reset
and relocation) and simple request (eg order for a
new mouse)
o Raising a functional question regarding an application
o Inventory and asset management
Central Help Desk
Tier 1
Tier 2
Site Help Desk
Site Help Desk
Site Help Desk
Site Help Desk