Transcript Transforming Business with IP Communications

Cisco IP Communications is
changing the way that businesses
communicate
Hank Lambert
Rick Moran
© 2004, Cisco Systems, Inc. All rights reserved.
Cisco Confidential
1
Cisco IP Communications is
changing the way that businesses
communicate
Cisco announces major enhancements to
its IP Communications Systems
Productivity
• Video Telephony
• User Features
• Rich-media
conferencing
CM 4.0 AR/NDA
Interoperability
• Q.SIG
• SIP Signaling
• H.323/SCCP for Video
© 2004, Cisco Systems, Inc. All rights reserved.
Business Resiliency
• Multilayer Security
• Installation &
Serviceability
Enhancements
• Deployment Options
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What’s New!
• Video Telephony (realizing the
2nd V in AVVID)
• Cisco CallManager 4.0
• Cisco MeetingPlace
• Cisco CallManager Express 3.1
CM 4.0 AR/NDA
© 2004, Cisco Systems, Inc. All rights reserved.
4
The New Network Paradigm
Web
Application
Calendar
Collaboration
Instant
Messaging
Contact
Center
Videoconferencing
E-mail
Voice
Messaging
CM 4.0 AR/NDA
© 2004, Cisco Systems, Inc. All rights reserved.
Audioconferencing
Telephone
Services
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Productivity
Introducing Cisco Video Telephony (VT)
Advantage
• Cisco VT Advantage enhances a phone call by
automatically adding person-to-person video
• Uses phone features to enable users to transfer,
conference, mute, forward, or put on hold the
video-enabled phone call
• Cost-effectively integrates the simplicity of the
phone call with the human element and personal
effectiveness of video
CM 4.0 AR/NDA
© 2004, Cisco Systems, Inc. All rights reserved.
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Productivity
Cisco Video Telephony (VT) Advantage
Dialing
7960 IP
Phone
Voice
Association
Video
Video Agent running on PC,
associated with IP Phone
• PC associates with IP phone
• Phone registers as a video capable phone
Convergence in Action!
• Initiate Voice/Video Call from IP phone
•Audio on the Phone
•Video on the PC (Cisco USB Web cam)
CM 4.0 AR/NDA
© 2004, Cisco Systems, Inc. All rights reserved.
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Productivity
Cisco Video Telephony Makes Video a
Phone Call
• Customers can:
Make a video call as easily as voice
Preserve investment in Cisco CallManager
and H.323 video conferencing equipment
• Partners can:
Make video as easy to deploy as voice
Make video as easy to manage as voice
Make video as easy to purchase as voice
Make video part of Cisco CallManager
CM 4.0 AR/NDA
© 2004, Cisco Systems, Inc. All rights reserved.
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Productivity
What’s Different?
Why Video hasn’t worked
Why VT Advantage works
• Difficult for users
• A phone call
• Hard to install
• Plug in USB camera
• Expensive to buy
• <$200/user (list)
• Expensive to use
• Uses your IP network
• Unreliable
• CallManager Reliability
• Poor Quality Video
• Broadcast Quality Video
• Separate System
• Integral to IP Communications
CM 4.0 AR/NDA
© 2004, Cisco Systems, Inc. All rights reserved.
9
Productivity
Cisco Video Telephony – Call Transfer
1. Call to desk phone answers with voice
2. Transfers to video system
3. Answers
4. Video connects
IP Video Telephony Components
• Providing Single Dial Plan and Call Control
• Managing Video Resources
CallManager 4.0
Video Telephony Advantage
Existing IP Phones
with Video
(VT Advantage)
• Cisco USB Camera
• H.263 compliant
• Interoperates with H.323
Tandberg SCCP endpoints
H.323 Office
System
IP/VC 3.2 plus
• Cisco only Video Telephony MCU
• Integration with CCM via SCCP
• Enables Ad-Hoc Conferencing for Video
Devices
IP/VC 3.2 plus
H.323 Room
System
CM 4.0 AR/NDA
© 2004, Cisco Systems, Inc. All rights reserved.
Available today from Partners
• Tandberg, Radvision, Polycom
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Productivity
CallManager 4.0 delivers traditional
features to users
• Hunt group
enhancements
–Broadcast, Circular
Hunt Logic
• Malicious Call Trace
• Improved call handling
per IP Phone
• iDivert
CM 4.0 AR/NDA
© 2004, Cisco Systems, Inc. All rights reserved.
• IPMA enhancements
• Call Join
• Direct Transfer
• Barge enhancements
• Privacy
• Assign URL to any line
button
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Interoperability
Interoperability Enhancements enable
flexible deployment options
• Connecting the Past
QSIG
• Connecting the Present
H.323 video to Cisco SCCP video
• Connecting the Future
SIP Signaling
IEEE 802.3af power
CM 4.0 AR/NDA
© 2004, Cisco Systems, Inc. All rights reserved.
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Interoperability
Session Initiation Protocol (SIP)
Intended / Supported Scenarios
Conf
Conf
Xcode
Xcode
VMail
VMail
Apps
Apps
SCCP
Phones
SCCP
Phones
SoftPhones
Microsoft
Messenger
Cisco SIP Cisco IOS
IP Phone SIP Gateway
• InterCluster Trunk Calls (via CSPS or directly between Clusters)
• Call Admission Control done via “Locations” – No RSVP support
• Calls via Proxy to Select SIP Endpoints and Gateways
CM 4.0 AR/NDA
© 2004, Cisco Systems, Inc. All rights reserved.
SoftPhones
SCCP
MGCP
H.323
CTI
SIP
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Business Resilience
Cisco CallManager 4.0 contains key installation
and serviceability enhancements
• Malicious Call Trace
• Trace Collection Tool (New)
• Enhancements to Real-time Monitoring Tool
• CDR Analysis & reporting enhancements to add
video telephony
• Enhancements to Bulk Administration Tool to
simplify deployment
• Enhancements to Tool for Auto-registered Phone
Support (TAPS)
CM 4.0 AR/NDA
© 2004, Cisco Systems, Inc. All rights reserved.
15
Business Resilience
IP Telephony Security: Build it in Layers
CallManager
Endpoints
A
• Separate voice
and data VLANS
• Disable GARP
and voice VLAN
on PC port
• Minimize
Win2K services
• NTFS
• Secure IIS
• Lock down SQL
• IDS/virus
Campus Network
Firewall or ACLs
• High availability
• Use VLANs
• IP filters @ voice
and data network
• Avoid NAT
•Secure access
• Allow only call
control, LDAP,
management
• Control source
addresses
Applications
Outside World
• Voice over I-Net
using V3PN
• IOS DoS tools
• Network IDS
CM 4.0 AR/NDA
Internet
© 2004, Cisco Systems, Inc. All rights reserved.
IP WAN
PSTN
• Secure Unity
• Customer
Contact
• Include Video
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Business Resilience
Security Requirements
Systems Approach in Action
Infrastructure
Secure
Communication
Manage Identity
and Trust
VLAN segmentation
V3PN
Route authentication
Standard AAA
802.1X
DHCP Snooping
TLS (SSL) to phones Digital Certificates
Call Processing
Endpoints
Applications
CM 4.0 AR/NDA
IPSec to gateways
Secure enrollment
Mutual Authentication
Secure management
Threat Defense
DAI, IP Source Guard
Firewall
IDS/IPS
Hardened OS
Integrated CSA
Anti-Virus
Authenticated and
Encrypted TLS
Signaling and
SRTP Media
Digital Certificates
Signed Firmware
Signed Configs
Ignore GARP
Disable PC access
to voice VLAN
SSL/https
H.323/SIP standards
Multi-Level Admin
Certificate Trust List
Toll Fraud Mitigation
Min unused services
© 2004, Cisco Systems, Inc. All rights reserved.
17
Business Resilience
Security: Host-Based Intrusion
Prevention, Cisco Security Agent (CSA)
• CSA agent bundled with CallManager, Unity and
IPCC Express at no charge
• Host-based Intrusion Protection
• Network Worm Protection
• Operating System Hardening
• Web Server Protection
• From Signature-Based to Policy-Based
• Centrally administered, with distributed,
autonomous policy enforcement
• Effective against existing & previously unseen
attacks
CM 4.0 AR/NDA
© 2004, Cisco Systems, Inc. All rights reserved.
18
Productivity
New Endpoints add to the comprehensive
IP phone portfolio
VT
Advantag
e -Ready
VT
Advantag
e -Ready
VT
Advantag
e -Ready
NEW
!
NEW
!
NEW
!
CM 4.0 AR/NDA
© 2004, Cisco Systems, Inc. All rights reserved.
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Business Resilience
New Deployment Options
• Local Cisco Unity Express with centralized
Cisco CallManager processing
Voice mail and automated attendant services are locally
delivered
Signaling only on the WAN – minimizes bandwidth and
QoS needs
Eliminates media on WAN or PSTN calls for centralized
AA
Survivable Remote Site Telephony for Cisco Unity
Express provides added resiliency
Fallback to primary, secondary, tertiary Cisco
CallManager supported
CM 4.0 AR/NDA
© 2004, Cisco Systems, Inc. All rights reserved.
20
Productivity
Cisco CallManager Express/Unity Express
Cisco CallManager Express 3.1
Router-based telephony offering
for 100 users or less with typical
Key System/ Low End PBX like
telephony features
• Call Park
• 7905/12 Additional Language
Support
• 7920 native type support
• Call Forward All Digit Restriction
• H.450.2/3 Configuration
• H.450.12 Capabilities Exchange
Cisco Unity Express 1.1
Voice mail and Automated
Attendant for the small office or
branch
• Choice of two form factors –
network module or advanced
integration module (New!)
• Two call control options; Cisco
CallManager (New!) and Cisco
CallManager Express
• Enhanced Automated Attendant
(AA) features
Fully integrated into Cisco 2600XM, 2691 and 3700 series access routers
CM 4.0 AR/NDA
© 2004, Cisco Systems, Inc. All rights reserved.
21
Productivity
Cisco MeetingPlace Rich-Media
Conferencing
• Fully integrated, On-Net,
Rich Media conferencing
• Deployed On-Net – behind
the corporate firewall – for
maximum cost savings,
integration and security
• Connects to CallManager
using H.323 or SIP
• Available either as a
product purchase or
outsourced deployment
CM 4.0 AR/NDA
© 2004, Cisco Systems, Inc. All rights reserved.
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Productivity
MeetingPlace 8100 Series System
• Integrated audio and web conferencing solution
• Integrated reservationless and scheduled
meetings
• Mixed IP Telephony & TDM
• Leading integration with Outlook and Lotus Notes
• Extensive audio features and meeting controls
• Scalable with clustering multiple systems
together
• Built in system redundancies
• Multiple language support & LDAP integration
MeetingPlace 8112
• Carrier grade 12 slots Chassis
• Up to 960 IP ports (SIP, H.323, G.711)
• Up to 1152 T1, 736/960 T1/E1-PRI
MeetingPlace 8106
• 6 Slots Chassis
• Up to 480 IP ports
• Up to 576 T1, 368/480 T1/E1-PRI
CM 4.0 AR/NDA
© 2004, Cisco Systems, Inc. All rights reserved.
Cisco MeetingPlace 8106
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Introducing CallManager Release 4.0
• Redefining enterprise network
applications
voice,
video
conferencing
• Enhancing security
• Enhancing features
• Enhancing interoperability
• Enhancing manageability
• Easy migration to IPC
CM 4.0 AR/NDA
© 2004, Cisco Systems, Inc. All rights reserved.
• Cisco IP communications
continues to drive forward
14,500+ IP Communications
customers
2.5M+ IP phones shipped
2.1M+ Unity seats shipped
690,000 Contact Center agent
seats shipped
75,000+ MeetingPlace
Concurrent Licenses
13.9M+ VoIP ports shipped
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Cisco = Productivity
CM 4.0 AR/NDA
© 2004, Cisco Systems, Inc. All rights reserved.
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CM 4.0 AR/NDA
© 2004, Cisco Systems, Inc. All rights reserved.
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