Transcript Response Times

Packeteer Detailed Product Overview
1
Packeteer…
Product Overview
Optimizes WANs and the Internet for business applications
Our intelligent appliances deliver an Application Traffic
Management system at the LAN/WAN interface that…
Protects and accelerates key business applications
Contains malicious, recreational, and other nonbusiness traffic
Maximizes network and application investments
2
Business Depends On Networked Applications
Product Overview
 Increasing IP-based
ERP
Business
Analytics
Transaction
Processing
CRM
Sales Force
Automation
Data
Warehousing
Document
Management
Supply Chain
Automation
Email
application dependence
on the WAN and
Internet
 Responsive
applications are critical
too success
 Increasing application
performance problems
due to congestion at the
LAN/WAN edge
6
Congestion at the LAN-WAN Transition
WAN & Internet Links Are Bottlenecks
Product Overview
Bandwidth-Intensive Apps
E-Mail, Image & File Transfers,
Database Synch, Backups,
Distributed Storage
WAN Access Bottleneck
Unsanctioned &
Recreational Apps
Internet Surfing, Shopping, Internet
Radio, P2P, Streaming Multimedia,
Virus & Worm Propagation
Demand Exceeds WAN Bandwidth
Latency Sensitive
Business Apps
SAP, Oracle, Siebel
PeopleSoft, VoIP, IP Video,
Mainframe, Custom, etc…
7
The Mismatch Will Increase
 Application demands will continue to
grow
– Constant addition of new applications
– Real-time application functionality
– “Webification” of new and legacy applications
– Network convergence (data, voice, video
over IP)
– “Fatter” applications
– Web Services
– “On-Demand” enterprise
 All in an era of cost containment and
Bandwidth
Needs
Product Overview
detailed ROI scrutiny
8
Malicious and Recreational Traffic
Product Overview
 Even well designed networks
are subject to attacks and
congestion
– Worms and viruses
– Major software updates
– Web traffic from major news
Web
Email
Voice and Video over IP
Oracle and
Malicious
PeopleSoft
Recreational Traffic
SAP
events
– Rich/streaming media and P2P
– Internet radio
– Large file transfers and email
Siebel
attachments
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A Typical Response – Add More Bandwidth
Product Overview
 Temporary
Applications will consume all
available bandwidth
 Ineffective
Bandwidth will not go to critical
applications
 Initial and
The WAN is the single largest
recurring IT cost
recurring costs
 May not be
possible
Higher speed links are not
always available
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The Network Vs. Application Problem
Product Overview
Business Applications
Front
Office
Back
Office
ERP
Email
Web
Site
Supply
Chain
Organizations
must align
network
resources with
business needs
Need Better Performance
Disconnect
Can’t Keep Adding Bandwidth
Frame
Leased
Lines
ATM
VPN
Satellite
MPLS
Wide Area Network
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Application Traffic Management
Product Overview
 Bridge the gap
Business Critical Applications
Front
Office
Back
Office
ERP
Web
Site
Email
Supply
Chain
 Align network
Optimize Application Traffic
resources and
application
performance with
business needs
Application Traffic
Management
Over Existing Networks
Frame
Leased
Lines
ATM
VPN
Satellite
Wide Area Network
between demands
for application and
network resources
MPLS
“The technology division’s
goal and J. Walter
Thompson’s overall goals
are unified now.”
Jose Cedillo, Systems Director, J.
Walter Thompson
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Application Traffic Management: Visibility
Product Overview
Visibility
 Knowledge is power
–
Determine what applications
are running on the network.
–
Track how much bandwidth
are they using.
–
Measure delay, application
response times & SLAs.
–
Track, troubleshoot, manage
“After the Packeteer deployment, we saw it
all. NetBIOS, FTP, and other important, but
not time-sensitive, applications were
running rampant over the financial
transaction applications delivered over
Citrix, crushing the sessions and delaying
transactions.”
Matt Matin, Systems Engineer, LandAmerica
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Visibility: Application Intelligence
Industry-Leading Classification
Product Overview
Oracle,
SAP,
KaZaA
Applications
Application sub-classifications, validation,
behavioral characteristics, multi-packet flow
analysis and profiling intelligence for encrypted,
tunneled and evasive applications.
Packeteer
Oracle, SAP,
KaZaA over
HTTP
HTTP/SSL,
SMTP/POP3,
FTP
Dynamic Port
Static Port
TCP/UDP
IP
80722
80
06/11
192.168.1.1
Link Layer 00D059B71F3E
Typical Network Stateful
Device: Router, Inspection
Probe, etc.
“Layer 7”
Complete
Application
Classification
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Classification in Action
Automatic Traffic Discovery
Product Overview
Estimate on Percent of Traffic from
Unsanctioned/Recreational Use
Oracle
Financials
L
Source: Network World / Packeteer Application Performance Survey -2003
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Visibility
Network Performance Monitoring
Product Overview
Efficiency
Utilization
IT
L
Network Performance
Monitoring



L
Response Times
Diagnostics
Oracle
Financials
L
Network Utilization
– Average
– Peak
L
L
Network Efficiency
Top Talkers / Listeners
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Network Performance Monitoring
Utilization
Product Overview
Utilization
Efficiency
Response Times
Diagnostics
Email bursts to consume whole link
and impact Citrix & SAP performance
NetWare 5 consumes a T1 for 2
days and impacts Citrix
Performance

Utilization Metrics
–
–
–
–
–
Is WAN usage aligned
with Business objectives
& budget needs?
Average bps
Peak bps
Bytes
Packets
Packet Sizes
These metrics are good for
determining how much of what in
which direction.
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Network Performance Monitoring
Efficiency
Product Overview
Utilization
Efficiency
Response Times

Customer is wasting 10-25% of
WAN budget due to retransmissions
Shaping prevents 11MB of retransmitted data
per 2 hour period for an application.
Diagnostics
Efficiency Metrics
–
–
–
–
–
Retransmit-bytes,
Retransmit-packets
Retransmit-bytes%,
Retransmit-packets%
TCP-efficiency
These metrics help you identify how
many bytes or packets a link,
partition or application is dropping or
not delivery successfully the first
time.
This is typically a very good metrics
for measuring your WAN ROI.
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Application Performance Monitoring
Response Times
Product Overview
Efficiency
Utilization
Response Times
Diagnostics
Application Performance
L
Monitoring
L

L
L
Application Utilization
– Average
– Peak
L

Application Response Time
– Total Delay, Network Delay,
Server Delay


Round Trip Time
Worst Clients / Servers
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Application Performance Monitoring
Response Times
Product Overview
Utilization
Efficiency
Response Times
Diagnostics
 Application Response Time
Measurement
–
–
–
–
Total delay
Server delay
Network delay
Round-trip times
 Distributions and
Thresholds
–
–
See how delays distribute
Set thresholds to determine
“good” performance – then
track
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Application Performance Monitoring
Response Times
Product Overview
Utilization
Efficiency
Response Times
Diagnostics
Can determine the server accounts
for more delay then the network
Shaping enables more
transactions per hour
Slower Response Times for SAP

Response Time Metrics
–
–
–
–
–
Transaction-Delay
Network-Delay
Server-Delay
Packet-Exchange-Time
Round-Trip-Time
These metrics measure health and end-user
experience of time-sensitive applications. They also
help identify where the delay is so it can be addressed
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quickly.
Application Performance Monitoring
Response Times
Product Overview
Efficiency
Utilization
Response Times
Diagnostics
Worst Clients & Servers
Oracle
Financials
 Problem Diagnosis
IT
 10
L Worst Clients &
L
L
L
Servers per Traffic
Class under SLA.
L
L
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Performance Monitoring
Diagnostics
Product Overview
Efficiency
Utilization
Response Times
Diagnostics
L
L
L
L
L
L
L
L
Problem Diagnostics
 Active Flows
L
 Traffic History
 TCP Health
 PacketCapture
 Utilization & Response
Time
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Performance Monitoring
Diagnostics
Product Overview
Efficiency
Utilization
Response Times
Diagnostics
Nimda
Nimda
Quarantine
the Virus
MS Blaster starts
up on int’l
MPLS core link

Diagnostic Metrics
–
–
–
–
–
Connection Initiations
Server-Refuses
Server-Ignores
User-Aborts
Unsolicted-ICMP
Enables monitoring and alerting for virus &
DoS attacks that are WAN based like MS
Blaster, SQL Slammer, Nimda, Code Red and
others.
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Real Time Infected Host Detection
Application Traffic Monitoring
Product Overview
Utilization

Efficiency
Response Times
Diagnostics
Host and Conversation
features enable:
–
–
–
–
–
–
–
–
usage tracking by host
conversation pair data
(who)
top talkers/listeners
(abusers?)
most flows analysis
(scanners?)
top real-time utilization
forensic/security analysis
packet capturing
and more
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Top Talkers
Product Overview
Top Talkers gives you a list of the hosts that sent the most
data. Drilling down on the host link will give you a list of
the “listeners” for these conversations.


The default setting here
is to show top 10.
You can easily change
the source XML of this
report to show a top N,
where N is your hardcoded choice.
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Top Listeners
Product Overview
Top Listeners gives you a list of the hosts that received the
most data. Drilling down on the host link will give you a
list of the “talkers” for these conversations.


The default setting here is to
show top 10.
You can easily change the
source XML of this report to
show a top N, where N is
your hard-coded choice.
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Top Conversation Pairs
Product Overview
The Top Conversation Pairs report gives you an
aggregated view of the chattiest host pairs. Drilling down
on the links here will bring up a detailed list of the flows
contributing to the aggregate for that pair.


Again, the default setting here is
to show top 10.
You can easily change the source
XML of this report to show a top
N, where N is your hard-coded
choice.
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Port-based Reports
Product Overview
Sometimes, especially with forensic investigations, it is
desirable to simply see the busiest ports. Drilldown from
here will take you to a list of busiest hosts contributing
traffic through that port.

This time the report will
show all ports against the
available flow records.
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Service-type Reports
Product Overview
Possibly the report with the most promise, Service-type
reports will show traffic by identified Packeteer Servicetype. This is how you can make ReportCenter become a
class extender.

This report will show all
known service types with
traffic against the available
flow records for the
period.
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DSCP Reports
Product Overview
Want to see the performance on your traffic mapped
specifically to MPLS carrier service types (especially the
types you pay a premium for? How about making sure
that the traffic you think is going on the premium service
level is actually going there? The DiffServ/CodePoint
reports can help you see these things.

Can you say ROI (Return On
Investment)?
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VLAN Reports
Product Overview
Although not an interesting depiction in the example below,
with VLAN reports, you can quickly get the performance
of your traffic on the specific VLAN of interest.
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Application Traffic Management: Control
Product Overview
 Control utilization, fix performance
Visibility
& manage
costs
Control
Before
Control
–
After
Control
–
–
Ensure the performance of key
business applications – per app,
session, or call
Contain impact of malicious,
recreational & non-business
traffic
Contain costs, maximize
bandwidth & application
investments
“Packeteer has allowed our staff to react
very quickly to business requests and
requirements.”
Gary Grieg, Network Manager, Global Operations &
European Systems , Ace Insurance
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Control
Traffic Shaping to Fix Performance Issues
Product Overview
 Policies/Partitions
ITProtect critical traffic
 Contain recreational
L traffic
 Block malicious
 Smooth disruptive bandwidth intensive traffic.
L
L
L
 Strong Control
 Set Per-Session Guarantees
 Burstable configurations L
 PrioritizedLAccess to Excess Bandwidth
 Bi-directional control (inbound, too!!)
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Control
Shaping Improves Efficiency and Improves Latency
Product Overview
 Manage congestion proactively
L OFF
SHAPING
SHAPING ON
L
L
Ltraffic at end stations
LThrottling
 Coordinating at flow aware control

point, managing when traffic is sent
Inbound traffic control
L
 Reduce retransmissions &
latency
 Queues and drops add network and/or
application latency

Increases during congestion
 Improve throughput

Reclaim bandwidth wasted on
retransmissions
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Control
DiffServ, ToS, MPLS Traffic Marking
Product Overview
Application Intelligence for MPLS Networks
L
L
Bandwidth
Allocation
DiffServ,
MPLS, TOS
256 Kbps
V/VoIP
768 Kbps
Oracle,
SAP
Email,
FTP
L
Best Effort
L
L
L
Classes
L
of Service
MPLS
Backbone
Router
Remote Site
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Control – Adding to MPLS-based Services
Application-intelligent Congestion Management
Product Overview
 Application-intelligent congestion
management
ITPer session guarantees ensures quality of
connections, andL
not degraded quality when class is


congested
Prioritized access to excess bandwidth L
L (or greatly
Lconstrict) elusive traffic that doesn’t
Drop
even belong in best effort service
 Inbound Traffic ControlL


L allocate inbound traffic among remote
Mediate and
sites (especially data centers)
Contain bi-directional recreational and unsanctioned
traffic
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Application Traffic Management: Acceleration
Product Overview
Visibility
Control
Acceleration
 Further optimize performance
–
–
–
Increase WAN capacity via
compression
Accelerate performance
Extend existing bandwidth
expenditures
“We compressed the traffic from one
application 25-30Mb down to 12Mb.
The complaints stopped. We’re getting
anywhere between 25 and 70 percent
bandwidth savings, with an overall
average of about 40 to 50 percent. It
works better the more data you throw
at it.”
Matt Matin, Systems Engineer, LandAmerica
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Acceleration
PacketShaper® Xpress™
Product Overview
 Increase WAN capacity with next generation
compression
techniques
IT
– Reduce bytes overL
the network
– Multiple advanced algorithms & approaches
 Application-intelligent
L
L
– Understand
nature of traffic
– Optimize compression gains by applying best
approach
L
L
L
L
 Improve Response
Times, Minimize Latency
– Shaping controls latency
– Compression shortens response times
L
 Enabled with Effective Traffic Shaping
– Direct compression gains to mission critical
applications
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Acceleration
Traffic Shaping and Compression Tightly Integrated
Product Overview

Controls allocation before adding
resources
–
–

Managing End-to-Latency & Jitter
–
–

Contains bursty non-critical traffic
Ensure your mission-critical applications
receive benefits of acceleration
Actively throttles traffic before queues
get congested
Congested queues incur latency, packet
drops and retransmissions
Accelerates mission-critical traffic
–
…by controlling resource allocations
and managing latency
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®
PacketShaper Xpress™
ActiveTunnel Management
Product Overview
ActiveTunnel
 Automatic “Tunnel” Discovery
–
–
Automatically sets up compression
tunnels
No management overhead
 Active Management
–
–
Tracks network conditions and
compression gains
Ensures that the virtual pipe is filled,
maximizing network utilization
 Simply Scaleable with High
Availability
–
Allows fully meshed environments,
no set tunnel limits
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Application-intelligent Compression
Product Overview
 Leverage Layer 7 Classification
– Different applications types benefit differently from compression
approaches
 Application specific architecture
– Intelligently predicts which applications will achieve useful gains
 Doesn’t compress the uncompressible
– Plug-in architecture for fastest and most effective compression &
provides upgrade path for new technologies
– Headers compressed with specific algorithm
– Packet bundling provide acceleration additional gains
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PacketShaper® Xpress™
Typical Data Reduction
Product Overview
Oracle
100%
Web
Apps
General
Internet
E-mail
NetBIOS
2.5:1
4:1
Blended
Average*
75%
50%
25%
0%
3:1
5:1
2:1
2:1
*Mix of traffic determines actual gains, but most companies fall between 2:1 and 3:1
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Acceleration
Superior to Compression-only Solutions
Product Overview
 Compression alone does not
solve application performance
problems
 Must assure created bandwidth is not
consumed by recreational or other traffic
 Bandwidth Management +
Compression Optimizes
Acceleration
 Combination of proper allocation plus
increased capacity improves transaction
performance
Tolly Group,
Understanding Traffic Management, 2003
49
The Unique Value Of Packeteer’s System
Product Overview
Web
Application
visibility
provides
knowledge
Exchange
Siebel
Order Entry System
Web
Exchange
Siebel
Order Entry System
Application
control aligns
network
applications and
resources with
business needs
Web
Exchange
Siebel
Order Entry System
Compression makes
the network “bigger” and
accelerates critical
applications
50
Adaptive Response
51
Adaptive Response
Product Overview
 Turning the Network “Inside Out”
– Past : User Adapted to Network
– Present : Network supports the application needs of the user
– Future : Need for a predictive model that will recognize any
network obstruction and successfully respond to changes before
it become a crisis
 Adaptive Response is:
– Automatic awareness that something of interest has occurred
– Automatic reaction to those things of interest
 Utilizes plug-in architecture
– Several plugins will be available for the initial release with
additional plugins released later
52
Adaptive Response – Available Responses
Product Overview
 Response File actions:
–
–
–
–
–
–
–
–
Generate a report or a graph
Create/Change the partition for the traffic class
Create a traffic class
Change the policy for traffic class
Send out an e-mail, SNMP trap or syslog
Enable Top Talkers or Top Listeners
Capture a “traffic flow” or “traffic history” record
Turn on PacketCapture
53
Adaptive Response Examples
Product Overview
 Automatically Discover, Analyze, Alert, & Contain New
Applications on the Network.
– Alert that new application exceeds utilization limits
– Start packet capture for analysis
– Move application into a containment partition limit exceeded
Action: Partition applied
Alert: New application
Oracle
Notes
New App
Other Traffic
54
Adaptive Response Examples
Product Overview
 Automate Advanced Troubleshooting Workflows
–
–
–
–
Alert to usage spikes for specific applications
Identify top hosts driving that spike
Create Classes for top host(s)
Contain the hosts
Identify: Problem Host
Alert: Spike in App
Contain: Infected Host
Oracle
Notes
Host Contained
SQL
Other Traffic
55
Adaptive Response Centrally Managed
Product Overview
 PolicyCenter
–
Centrally tracks
adaptive response
agents across the
network
 Green-Yellow-Red
Overview
–
Indicates status of
agents according to
defined thresholds
 Drill down onto incidents
–
When a yellow or red
state is triggered, go
use drill-down incident
graph to identify
nature of issue
56
Managing Large Deployments
Central Management for Efficient Operations
Product Overview
Central Management
 ReportCenter
 Centralized analysis and reporting:
collection, storage, analysis, report
distribution
 Network & application performance,
response time, and utilization data
 PolicyCenter
 Centralized policy management & device
administration
 Manage classification, partitions & policies,
image distribution, configuration
 Rich API’s & Alerts
 Available via SNMP & XML
 Leading Vendor Integration
 Major frameworks like MicroMuse,
InfoVista, Concord, HP, Aprisma, BMC
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ReportCenter
Centralized Network Performance Analysis & Reporting
Product Overview

Fast flexible drill down
–
–

Click on stats for more detailed time
trends and distributions
Scalable performance
–
–

Shift time, network hierarchy
Fast performance
Up to 500 PacketSeeker or
PacketShapers
Easy report distribution, per user
–
User with report and hierarchy access
controls
–
Reporting via web-server/browser - any
user, anywhere
–
E-mail automatically distributes selfcontained HTML files
58
ReportCenter 2.0
Application Performance Reporting Workflow
Product Overview
…at overview level of hierarchy.
Focus from application or network lens.
Start
Scan
…for abnormalities.
Problems may be highlighted by exception
thresholds, load, or utilization
Drill
…down into detail to investigate.
Identify groups trending toward problems
or triggering exception thresholds
Identify
…the source of the issue.
Detailed metrics at all levels help isolate
the problem.
Act!
…to fix the problem with
PacketShaper control mechanisms.
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Deploying & Managing PacketShapers
Product Overview
Oracle
Financials
IT
L
L
L
L
Integration with Industry-Leading
Management Applications



Service Level Monitoring
Enterprise-Wide Trend Reporting
Event Correlation
60
Packeteer & HP Open View NNM
Product Overview
 Premier Partner – Certified
Application
 NNM discovers and
maps network devices
–
–
PacketShaper icon
SNMP
 Info Integration:
–
–
–
Traps/alarms
Basic Drop down Menus
Phase II


Packets transmit
Packet retransmission
61
Packeteer & BMC Patrol
Product Overview

Automatically identify
PacketShapers on the
network

Receive and process
threshold event (trap)
notifications sent

Represent the
PacketShaper traffic tree

Contextual launch to
PacketShaper's onboard
user interface

Report on Packeteer
utilization, network delay,
server delay, total delay,
retransmits, and more

Provide trending
information on
PacketShaper data
62
Application Traffic Management System
Product Overview
PolicyCenter
Central Element and Policy Management
ReportCenter
Central Performance and Service-Level Reporting
PacketSeeker
Visibility
1500 Series
Small Site
PacketShaper
plus
2500 Series
Control
6500 Series
PacketShaper Xpress
plus
8500 Series
Acceleration
9500 Series
10000 Series
Large Site
63
A System Solution
Product Overview
Fully Deployed
Enterprise Apps
PacketShaper
PacketShaper
PacketShaper
PacketSeeker
Xpress
Datacenter
LAN
Corporate
WAN
PacketShaper
Xpress
Branch Office
Challenge:
PacketShaper
Internet
DMZ
NOC
ReportCenter
PolicyCenter
Main Site – WAN Edge
No Visibility
Critical
Apps
Slowed
Limited
IT Staff
Limited
Bandwidth
into
Performance
by Other
Traffic


Visibility
Control
Main Site
Internet Link
 Acceleration
 Central Management64
ROI Justification
Product Overview
 Align network usage with
business priorities
– Minimize business-critical
application disruptions
– Optimize application
performance
– Limit use of of recreational
applications
– Limit impact of malicious
traffic
 Avoid upgrading WAN and
Internet connections
 Reduce help-desk calls
“In two months of using Packeteer, the
savings have already paid for the units.”
Jose Cedillo, Systems Director, J. Walter Thompson
“We’ve avoided unnecessary spending on
bandwidth. More and more now, we are
finding that we really can get everything
we need with Packeteer.”
Ron Van Dusen, Senior Network Systems Specialist,
Beckman Coulter
“Our current cost of WAN bandwidth is
between $2.2 and $3 million per year right
now. It would have cost us three times as
much to solve some of the problems we
were able to solve with the Packeteer
solution.”
Andrew Paynter, Senior Technical Manager, Australian
Department of Sustainability and Environment
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PacketShaper 10000
66
PS 10000 Platform
Product Overview
 New hardware platform
–
–
–
Motherboard and CPU
Updated LEM – backward compatible to PS8500, PS9500
Field-replaceable hard drive and Cooling Unit
–
Copper Gigabit (10/100/1000), Fiber Gigabit SFP (SX multimode, and
LX single-mode up to 20 km)
 Supported in Packeteer 7.x
 Up to 3 pairs of interfaces - 1 built-in + 2 LEMs
67
PS 10000
Product Overview
 Field-replaceable hard disk drive (HDD), Cooling Unit


(CU), and power supply modules reduce downtime
Hot-swappable power supply modules
Redundant fans in the cooling unit increase availability
PS 10000 Rear Views
Removable cover for access to
HDD and CU
CU and HDD extended
for removal
68
Maximum Configurable Limits
Product Overview
Standard Build*
ISP Build*
1 Gbps
1 Gbps
Classes
2000
5000
Static Partitions
1000
5000
Policies
1000
5000
Matching Rules
5000
10000
Dynamic Partitions
20000
20000
Link Speed
* Not all limits can be maximized at the same time
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