Transcript HA Business Architecture

Safe roads, Reliable journeys, Informed travellers
Business Architecture
Navigational Model
Version 1.0
HA
Enterprise
Architecture
Framework
Safe
roads, Reliable
journeys,
Informed travellers
- Business Architecture Ver. 0.0
Business Vision
& Business Architecture
Transition
Management
Projects,
Programmes,
Change
Management,
Landscapes &
Perspectives
Alignment Layer
Translating & meeting Business Requirements
Process &
Governance
“As-Is”
IS/IT Architectures
“To-Be”
IS/IT Architectures
Ensuring
maintenance of EA
Transformation
Roadmaps
Analysis Issues, SWOTs,
Risks
Ensuring use of
EA
Physical
Conceptual/Logical
Current +
The future vision for IS/IT
snapshots in time
Tech Policies & Standards
QA, Maturity
& continuous
Improvement
HA Business Architecture
Safe roads, Reliable journeys, Informed travellers
Major Components
Click each area to explore in more detail
Business Vision
& Business Architecture
Business Architecture Structure
& Decomposition
Business Architecture Policy
As-Is Business
Capability Models
To-Be Business
Capability Models
Reference Model Structure & Use
Business
Architecture Content
Enterprise
Capabilities Timeline
DfT Vision & Goals
HA Business Architecture
Safe roads, Reliable journeys, Informed travellers
Overview
This is the basic structure of the HA
Business Architecture. Click each area
To explore in more detail
Business Mission & Goals
Critical Business
issues
Business Objectives & Key Performance Measures
Strategy
(How…)
Key Business
Policies
To-Be CAPABILITIES
To-Be Business Functions
Business
information
Business
processes
Business (service) Requirements
(functional & non-functional)
Organisation
Structure(s)
DfT Vision & Goals
HA Business Architecture
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- Business Plan Areas
Business Mission & Goals
Critical Business
issues (SWOTS
etc)
Business Objectives & Key Performance Measures
The highest three levels of the structure
represent information that is already published
and mandated by the DfT and HA. The
Business Architecture simply captures and
interlinks these items with lower level detail.
Area of Structure
Content
DfT Vision and Goals
External drivers and governance emanating from the
Department for Transport
Highways Agency Business Mission
and Goals
The published business plan and Board level aspirations
for HA’s development in the longer term future.
Business Objectives and Key
Performance Measures
Balanced Scorecard and capabilities matrix, representing
the targets that HA Directors and their Directorates.
External drivers - high level SWOTs
(Strengths, Weaknesses,
Opportunities, Threats)
e.g. EU and UK legislation, environmental drivers,
budgetary restrictions, etc
DfT Vision & Goals
Current situation – inconsistent
Safe roads, Reliable journeys, Informed travellers
project requirements delivered
Business Mission & Goals
Without a layer of “capabilities”, a lack of consistency
in the way projects architect business solutions is
evident:
Business Objectives & Key Performance Measures
• “Stovepipe” architectures around each project
• Different languages (exacerbated by third party
work)
• Lack of consistent upward reference to prioritised
business plans
• All leading to more effort required to build business
cases
Some (inconsistent) references to Business Plan…
Project
Requirements
Project AOriented
Business
Reqts
Project BOriented
Business
Reqts
Project BOriented
Business
Reqts
Project COriented
Business
Reqts
Project DOriented
Business
Reqts
DfT Vision & Goals
Solutions & requirements are expressed inconsistently
HA Business Architecture
By establishing a “capabilities” layer we establish:
• A relationship to the business plan
• A means of determining alignment to the business
needs & business strategy.
• A way of determining consistency in the language
which projects express requirements & solutions.
Strategy
(How…)
Business Mission & Goals
Critical
Business
issues
Business Objectives & Key Performance Measures
To-Be CAPABILITIES
DfT Vision & Goals
Safe
roads, Reliable
journeys, Informed travellers
HA
Business
Architecture
Project Collaboration Area
Business Mission & Goals
Business Objectives & Key Performance Measures
Strategy
(How…)
To-Be CAPABILITIES
Projects interact with the
Business Architecture by
working with more detailed
Capabilities – i.e. Functions or
high level process
Key Business
Policies
To-Be Business Functions
(High-Level Processes)
Projects look to the Business
Architecture for re-use
opportunities – but also
contribute to the detailed to-be
vision by identifying new :
• high level functions
• processes
• information
• flows
• required business services
• organisation change
• etc
To-Be Organisation
Structure(s)
Projects
Business (service) Requirements
(functional & non-functional)
Click for
More detail…
DfT Vision & Goals
SafeBusiness
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HA
Architecture
Business Mission & Goals
In More Detail
Critical Business
issues (SWOTS
etc)
Business Objectives & Key Performance Measures
Core Strategy
Enablers
Customers &
Stakeholders
Financial
Accountability
Building &
Sustaining
Capability
Case for Action (sense of urgency for change)
Strategy
(How…)
Incident
Mgt
Traffic
Mgt
Information
Mgt
Infrastructure Resource
Mgt
Mgt
Common
Capabilities (& when needed…)
Key Business
Policies
To-Be Business Functions
… using the HA
EA
REFERENCE
MODEL
OLD (As-Is)
Business Models
… using the
HA EA
REFERENCE
MODEL
Business
information
Enterprise Timeline
Organisation
Structure(s)
Business
processes
Business (service) Requirements
(functional & non-functional)
Using
Non-Functional
Reqt Profiles
DfT Vision & Goals
HA
Business
Safe roads, Reliable journeys, Informed travellers
Architecture
detail
Business Mission & Goals
showing where projects interact
Business Objectives & Key Performance Measures
Core Strategy
Enablers
Customers &
Stakeholders
Financial
Accountability
Building & Sustaining
Capability
Case for Action (sense of urgency for change)
Strategy
(How…)
Incident
Mgt
Traffic
Mgt
Information
Mgt
Infrastructure Resource
Mgt
Mgt
Common
Enterprise Timeline
Capabilities
To-Be Business Functions
Key Business
Policies
Organisation
Structure(s)
… using the HA
EA
REFERENCE
MODEL
Projects
Business
information
Business
processes
Business (service) Requirements
(functional & non-functional)
Using
Non-Functional
Reqt Profiles
Safe
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Informed travellers
Business
Information
Strategy
Principles
EA
Principles
Business Architecture Policy
The HA Business Architecture will be used as follows:
Note: A link to a
structured
principles &
policies area will
shortly be
published
Business Area
Use of Business Architecture (EA)
Information Directorate
To mandate use of a common language and structure for business architecture, as a means of
expressing the Agency’s Business Plan in detailed, maintainable form.
To govern by way of alignment of technology solutions to business needs, and to make
appropriate decisions where divergence or misalignment is identified.
CRG Team
To communicate the concepts of the business architecture and promote best practice and
mandated usage of it.
Project Teams
To use the business architecture, its constructs and its content to assess the fit of projects in the
Agency’s business plan and to identify re-use, alignment and divergence potential.
To show architected business solutions using the business architecture language and constructs.
Information Project Office
To assess the Agency’s portfolio of information projects, identifying alignment, divergence,
replication and gaps.
To escalate divergence, replication and gap issues upwards for informed decision-making – or to
identify new projects which address such issues.
Development
To use the Business Architecture as a means of identifying, specifying and/or designing aligned
IS/IT services required to support required business services.
Service Management
To use the Business Architecture to assist joint understanding between service managers and
service providers, in terms of the IS/IT services required to support required business
services.
Strategy and Planning
To assimilate business architecture content into an Agency-wide business architecture and to
maintain that content in a timely manner.
To produce views or analyses of the architecture which are relevant, focussed and useful to the
above stakeholders.
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These areas
are
published &
maintained
as part of the
Agency-wide
Business
Plan
Business
Strategy
EA
Principles
Information
Principles
Use of
Architecture
Alignment
These areas
are
published &
maintained
within the
Enterprise
Architecture
Security
Information
Policy
Business Architecture Policies
Technology
Services
Safe roads, Reliable journeys, Informed travellers
Reference Model Structure & Use What is an EARM?
•
Enterprise Architecture Reference Model
•
A diagrammatic structure
•
… on which we can model facets of the enterprise (Views)
•
…allowing As-is to To-be transition modelling
•
Later (when we model Technology) it enables classifications (taxonomies)
to be set up…
•
… which facilitate a structured set of technology policies and standards,
aligned to the business architecture!
Safe roads,
Reliable
Informed travellers
Why
do we
needjourneys,
a Reference
Model?
•
We need to view (complex) enterprise perspectives in a consistent way
•
…because we need to identify business aspects, not just technology
solutions.
•
We need to split out business processes, organisation, information, flows,
data, etc
•
…but need to see them laid out in a consistent way (not just whiteboarded)
•
Assists with time-based modelling – we can “play” animated transition
T.R.U.E. Information Dissemination
stages
•
Allows us to categorise and populate policies & standards.
Why do we need an HA-specific Reference Model?
•
The standard models (TOGAF etc) are too technology-based
•
We need to reflect the complex of roadside – national – regional – central
organisation.
•
We need something relatively simple.
Customer
Delivery
Channels
Suppliers / Partners / Other Govt Depts
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Informed
travellers
Reference
Model
The Reference Model
described
by
section
”The
outside
world” – interaction between HA and partners,
Customer(EARM)
interaction with the
HA Business
suppliers,
Government
Departments & Agencies, etc. There are
Areas
– including data collection and information
delivery
Delivery Interfaces
Service
Management
Integration of:
• Data
• Functions
• Services
• Technologies &
applications components.
Includes:
overlaps with Customer Delivery Channels - and advantages are
to be gained from similar/identical input & output channels
The means by which input and output data is received, delivered & processed “at the front line”. It
includes location types like RCCs, NTCC, Contact Centres & other types of “front line” business
environments. Office desktop environments are also included
Collaboration
Information & capabilities that support more than one other service.
Generic services, not system specific, but used by a number of
specific business services. e.g. collaboration, shared documents,
“single version of truth” (e.g. state of the road network), workflow,
work management, reference information, directories, business
rules, standard data input & information publishing services, etc.
Corporate governance aspects can also be placed in this area –
policies, standards, & business rules & metadata (information about
data).
• Security
• Resiliency
Corporate Management
Operational Management
• Business Continuity
Back Office functions, corporate operational information processing
services, “line of business” services & functions.
These functions form a
virtual network of
connections between
services.
These capabilities can be thought of as the unique components that
form the core of our operational processes. Where a capability is
used by more than one other capability, then we would consider
placing them in the “Collaboration & Operational Intelligence” section.
Allows us to group, position & exploit
data which is:
Is non-time-critical (i.e. not core
operational data).
Recognised as Corporate, (&
therefore shareable) irrespective of
location.
Shared across the organisation (&
therefore needs to be managed
consistently).
Used and re-used (& therefore
needs to be validated, made & kept
consistent, accurate & available).
It has particular relevance in terms of
Business Intelligence, single
information repositories & their
related Information management &
supply services.
Corporate Reference Data
Business
Infrastructure
The base organisation in terms of Business Services, organisation, roles,
etc upon which all other services are reliant.
Safe roads, Reliable
InformedModel
travellers
Perspectives
usingjourneys,
the Reference
(EARM)
One Concept - Many views
“Sliced” (multi-view)
Enterprise
Model
Skills, projects, etc…...
Infrastructure
Technology
Data
Application
Process
Organisation
Business Vision
2007
2009
• Can be sliced to show whatever view you may need
• Can be replicated/amended to show different points in time
• Can be “drilled down” to show detail as and when needed
2010
HA To-Be Business Capabilities - How it works
Safe roads, Reliable journeys, Informed travellers
Publish Intelligence
Collect Data
Operational Intelligence
(Time Critical)
Level 0
Capabilities & high level processes modelled using the
standard Reference Model. Relevant views & levels will be
produced according to need. All levels are aligned up to Level 0
which itself is aligned to the Business Plan.
T.R.U.E. Information Dissemination
(Trusted, Reliable, Useful, Effective)
Information Input & Validation
Business Intelligence
(non-time critical)
National State of the Network
Security & Data
Integration
Governance
Network Description & Referencing
Performance Monitoring & Management
Operational Capabilities
Business Intelligence
Operational Management
“One
version of
the truth”
(Business) Infrastructure
Level 0 is high level and conceptual. Created by the EA Team, It
relates to the Business Plan and Strategy. From this is produced:
Business management & Supporting Services
1.
Level 1 “everything”
HA To-Be Business Capabilities Map – Level 1
Collect Data
Publish Intelligence
Traffic
Monitoring
CCTV
& Roadside
Data Storage
Emergency
Services
Traffic Officers
Service
Providers
(ISUs)
Operational
Partners
Information input & validation
Delivery Interfaces
General
Public
(Informed
Travellers)
General
Public
Operational
Partners
(Traffic Mgt
Act)
Media
(VASPs)
DfT (Sec of State)
Information Dissemination
X
Roadside Communications
Inter-system
data
exchange
Phone/ Email/ Fax
Communications
Inter-system data exchange
Office Systems
W
e
b
Radi
o
Pho
ne
T
V
GeoGraphical presentatn
Signs&
Signals
T.R.U.E. Information
Call/Contact Centre
Integration
Operational Intelligence (Time Critical)
National State of the Network
Planned
Events
Unplanned Events
A single, Level 1 view showing “everything”.
Maintained by the EA Team. This is useful to (a few) users
who want to look at the entire set of high level functions in
the To-Be architecture – but is not useful to everyone
because it is difficult to see particular areas or “themes”
amongst all the detail.
Abnormal Loads
Information
Governance
Security
Traffic Profiles (Road
Timetable)
Policies & Standards
Traffic Condition
Information
Weather Information
Corporate Metadata Registry
Scheduled
Roadworks
Situational Awareness
2. Multiple, limited Level 2 pictures (“Views”)
Performance Monitoring & Management
Planning (Development of
Response)
Network Description & Referencing
Performance Monitoring
Traffic Data/
Information
Collection & Data
Fusion
Reviewing (Evaluation of
Response)
Performance Management
Operational Capabilities
Traffic Management
These will be used by Project Teams to
Incident Management
Traffic Management
Operations
Performance Analysis
(PSA Targets)
Modelling (What-if
evaluations)
Incident Management
Operations
Infrastructure Management
• Identify & clarify To-Be business capabilities
Organise & Manage Business Data & Information
Resource Management
Asset Management Operations
Traffic Officers Management
Infrastructure
Manage Facilities
H
R
(Other) Infrastructure Management Operations
Vehicle Management
Finance
Audit, Logging, etc
Procurement
Communications
Capability
• Modify & use for business solution architecture (POTIs)
Data & Information
Management
• Feed back their content to the EA Team
Level 2 “Views”
Traffic
Management
Incident
Management
Infrastructure
Management
)
Information
Management
)
Business
Management
)
Common
Capabilities
)
)
HA Business Capabilities – High Level (Level 0) View
Safe roads, Reliable journeys, Informed travellers
Collect Data
Publish Intelligence
(Acquisition of Traffic & Travel Information from External Partners
& Public)
(Dissemination of Traffic & Travel Information to External Partners
& Public)
Coordination with
External Parties
Data Input & Validation
Service
Management
Security
Business
Continuity
T.R.U.E. Information Dissemination
(Trusted, Reliable, Useful, Effective)
Collaboration
HA Road
Network
Definition
Corporate Management
National State
of the Road
Network
Real-Time
Performance
Management
Corporate
Reference
Information
Governance
Operational Management
Incident
Management
Traffic
Management
Business Intelligence
Service
Integration
Resource
Management
Business
Infrastructure
Infrastructure
Management
Business Management & Supporting Services
HA Business Capabilities Model – Level 1 View
Safe roads, Reliable journeys, Informed travellers
Collect Data
Traffic
Monitoring
CCTV
Traffic
Officers
Emergency
Services
Roadside Data Storage
Operational
Partners
Service Providers
(e.g. Maint Orgns)
(Incident Support Units)
Major
Projects
General Public
(ERTs etc)
Coordination with External Parties
Roadside
Communications
Inter-system data
exchange
Office Systems
Service Management
Security
Intersystem
data
exchange
Operational
Partners
(Traffic Mgt
Act)
Media
(VASPs)
DfT (Sec of
State)
Web
Radio
Coordination of Traffic &
Travel Information
disseminated externally
from the HA
Collaboration
Roadside
Devices
Phone
TV
X
GeoGraphical
presentatn
Signs&
Signals
Coordination of Information
disseminated internally
around the HA
Corporate Management
National State of the Road Network
HA Road
Network
Definition
Single SignOn
Road
Network
Modelling
Current
Events
Location
Reference
Translation
Current
Traffic
Condition
Network
Security
Call/Contact Centre
Incident
Management
planning & co-ord
Voice/Email/Fax
Communications
Access
Control
ID Mgmt
General
Public
(Informed
Travellers)
T.R.U.E. Information Dissemination
Data Input & Validation
Traffic
Management
planning & co-ord
Publish Intelligence
Forecast
Events
Real-Time
Performance
Management
Corporate
Reference
Information
Performance
Monitoring
Workflow
Reference
Data
Forecast
Traffic
Condition
Performance
Management
Governance
Policies &
Standards
Corporate
(meta)data
catalogue
Audit &
Assurance
Enterprise
Architecture
Business
Rules
Business Intelligence
Operational Management
Business
Continuity
Disaster
Recovery
Incident
detection
Incident Management
Incident
Response
Incident
Confirmation
Incident
Closure
Traffic Management
Impact
Analysis
Tactical Traffic
Management
and Control
Resilience
Enterprise
Service Bus
People
Management
Business
Infrastructure
Vehicle
Management
Reviewing
Modelling
Performance
Analysis
Strategic
Network
Coordination
Infrastructure Management
Resource Management
Service Integration
Planning
(Inventory)
Data
Management
Programme
Development
Planning &
Scheduling
Collection & Management of
Historical Data
Business Management & Supporting Services
Facilities Management
Finance
Procurement
HR
Technology & Comms
Mgmt
To-Be Information Model – Level 1
Safe roads, Reliable journeys, Informed travellers
Collect Data
Traffic
Monitoring
CCTV
& Roadside
Data
Storage
Delivery Interfaces
Roadside
Communications
Traffic
Officers
Emergency
Services
Operational
Partners
Service Providers
(e.g. Maint Orgns)
(Incident Support Units)
Major
Projects
Information input & validation
Office Systems
General Public
(ERTs etc)
Publish Intelligence
General
Public
(Informed
Travellers)
DfT (Sec of
State)
Media (Value
Added Svce
Providers)
Operational
Partners
(Traffic Mgt
Act)
Information Dissemination
Intersystem
data
exchange
Inter-system data
exchange
Web
Radio
Phone
X
GeoGraphical
presentatn
TV
Signs&
Signals
T.R.U.E. Information
Service
Management
Collaboration
Corporate Management
National State of the Road Network
Governance
Events/Situations
(traffic related on &
off network)
Events/Situations
(non traffic related)
Settings of Roadside
Devices
Asset Configuration Data
(including Site Data)
Tracking of abnormal,
dangerous, precious or
perishable goods
Maintenance SLAs
Traffic
Management
Plans & Policies
CCTV Images
Corporate
Metadata
Registry
Planning
Network Definitions
Power Distribution
Network Details
Relationships of
Communication Links
& Networks
Analysis
& Planning
Information
Network
Performance
Profile Data
Traffic Data
Modelling
Operational Management
Infrastructure Management
Models
Incident Management
Asset Details, Properties
& Relationships
Functional Assignment &
Operator Actions Log
Traffic Management
Business Infrastructure
Location & Status of
Deployed Resources
Data & Information
Management
Status of
Assets
Asset
Faults &
Defects
Asset Modelling “Sandpit”
Historical Network Performance Data
Management
Historical Network
Performance Data
National State of the Road Network Capabilities – (Filtered View)
Safe roads, Reliable journeys, Informed travellers
Traffic
Monitoring
CCTV
Traffic
Officers
Emergency
Services
Roadside Data Storage
Operational
Partners
Service Providers
(e.g. Maint Orgns)
(Incident Support Units)
Major
Projects
Coordination with External Parties
Roadside
Communications
Inter-system data
exchange
Intersystem
data
exchange
Service Management
Security
Access
Control
Call/Contact Centre
Web
Radio
Collaboration
HA Road
Network
Definition
Media
(VASPs)
DfT (Sec of
State)
Coordination of Traffic &
Travel Information
disseminated externally
from the HA
Incident
Management
planning & co-ord
Voice/Email/Fax
Communications
Operational
Partners
(Traffic Mgt
Act)
Roadside
Devices
T.R.U.E. Information Dissemination
Data Input & Validation
Traffic
Management
planning & co-ord
General Public
(ERTs etc)
General
Public
(Informed
Travellers)
Phone
TV
X
GeoGraphical
presentatn
Signs&
Signals
Coordination of Information
disseminated internally
around the HA
Corporate Management
National State of the Road Network
Real-Time
Performance
Management
Road
Network
Modelling
Current
Events
Forecast
Events
Performance
Monitoring
Location
Reference
Translation
Current
Traffic
Condition
Forecast
Traffic
Condition
Performance
Management
Corporate
Reference
Information
Governance
Corporate
(meta)data
catalogue
Business
Rules
Business Intelligence
Operational Management
Business
Continuity
Disaster
Recovery
Traffic Management
Incident Management
Impact
Analysis
Incident
detection
Incident
Confirmation
Tactical Traffic
Management
and Control
Strategic
Network
Coordination
Modelling
Resilience
Resource Management
Service Integration
Enterprise
Service Bus
Business
Infrastructure
Planning
Business Management & Supporting Services
Infrastructure Management
Reviewing
Infrastructure Management Capabilities – (Filtered View)
Safe roads, Reliable journeys, Informed travellers
Traffic
Monitoring
Traffic
Officers
Operational
Partners
Service Providers
(e.g. Maint Orgns)
(Incident Support Units)
DfT (Sec of
State)
Coordination with External Parties
T.R.U.E. Information Dissemination
Intersystem
data
exchange
Data Input & Validation
Roadside
Communications
Inter-system data
exchange
GeoGraphical
presentatn
Coordination of Information
disseminated internally
around the HA
Voice/Email/Fax
Communications
Service Management
Security
Access
Control
Collaboration
HA Road
Network
Definition
Operational
Partners
(Traffic Mgt
Act)
Corporate Management
National State of the Road Network
Road
Network
Modelling
Current
Events
Location
Reference
Translation
Current
Traffic
Condition
Real-Time
Performance
Management
Corporate
Reference
Information
Performance
Monitoring
Forecast
Events
Reference
Data
Forecast
Traffic
Condition
Performance
Management
Governance
Policies &
Standards
Corporate
(meta)data
catalogue
Audit &
Assurance
Business
Rules
Business Intelligence
Operational Management
Business
Continuity
Incident Management
Planning
Reviewing
Modelling
Performance
Analysis
Impact
Analysis
Disaster
Recovery
Resilience
Infrastructure Management
(Inventory)
Data
Management
Service Integration
Enterprise
Service Bus
Business
Infrastructure
Programme
Development
Planning &
Scheduling
Business Management & Supporting Services
Facilities Management
Finance
Procurement
Technology & Comms
Mgmt
Incident Management Capabilities – (Filtered View)
Safe roads, Reliable journeys, Informed travellers
Traffic
Monitoring
CCTV
Traffic
Officers
Emergency
Services
Operational
Partners
Service Providers
(e.g. Maint Orgns)
(Incident Support Units)
DfT (Sec of
State)
Coordination with External Parties
T.R.U.E. Information Dissemination
Intersystem
data
exchange
Data Input & Validation
Roadside
Communications
Inter-system data
exchange
Call/Contact Centre
Service Management
Security
Access
Control
Network
Security
GeoGraphical
presentatn
Coordination of Traffic &
Travel Information
disseminated externally
from the HA
Incident
Management
planning & co-ord
Voice/Email/Fax
Communications
Operational
Partners
(Traffic Mgt
Act)
Collaboration
Coordination of Information
disseminated internally
around the HA
Corporate Management
National State of the Road Network
HA Road
Network
Definition
Road
Network
Modelling
Current
Events
Forecast
Events
Location
Reference
Translation
Current
Traffic
Condition
Forecast
Traffic
Condition
Corporate
Reference
Information
Governance
Workflow
Reference
Data
Business
Rules
Business Intelligence
Operational Management
Business
Continuity
Disaster
Recovery
Incident
detection
Incident Management
Incident
Response
Incident
Confirmation
Incident
Closure
Traffic Management
Impact
Analysis
Tactical Traffic
Management
and Control
Planning
Reviewing
Strategic
Network
Coordination
Resilience
Resource Management
Service Integration
Enterprise
Service Bus
People
Management
Business
Infrastructure
Vehicle
Management
Collection & Management of
Historical Data
Business Management & Supporting Services
Technology & Comms
Mgmt
Traffic Management Capabilities – (Filtered View)
Safe roads, Reliable journeys, Informed travellers
Traffic
Monitoring
CCTV
Operational
Partners
Traffic
Officers
DfT (Sec of
State)
(e.g. Maint Orgns)
Coordination with External Parties
Roadside
Communications
Inter-system data
exchange
Intersystem
data
exchange
Service Management
Security
Access
Control
Call/Contact Centre
GeoGraphical
presentatn
Coordination of Traffic &
Travel Information
disseminated externally
from the HA
Incident
Management
planning & co-ord
Voice/Email/Fax
Communications
Roadside
Devices
T.R.U.E. Information Dissemination
Data Input & Validation
Traffic
Management
planning & co-ord
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(Traffic Mgt
Act)
Collaboration
X
Signs&
Signals
Coordination of Information
disseminated internally
around the HA
Corporate Management
National State of the Road Network
HA Road
Network
Definition
Road
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Modelling
Current
Events
Forecast
Events
Location
Reference
Translation
Current
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Condition
Forecast
Traffic
Condition
Corporate
Reference
Information
Governance
Workflow
Reference
Data
Business
Rules
Business Intelligence
Operational Management
Business
Continuity
Incident Management
Incident
Response
Disaster
Recovery
Incident
Closure
Traffic Management
Impact
Analysis
Tactical Traffic
Management
and Control
Modelling
Resilience
Infrastructure Management
Resource Management
Service Integration
Enterprise
Service Bus
People
Management
Business
Infrastructure
Strategic
Network
Coordination
(Inventory)
Data
Management
Collection & Management of
Historical Data
Business Management & Supporting Services
Technology & Comms
Mgmt
Resource Management Capabilities – (Filtered View)
Safe roads, Reliable journeys, Informed travellers
Collect Data
Traffic
Monitoring
Traffic
Officers
Operational
Partners
Service
Providers
(ISUs)
Operational
Partners
(Traffic Mgt
Act)
DfT (Sec of
State)
Information Dissemination
Delivery Interfaces
Automated data input & validation
Roadside
Communications
Publish Intelligence
Inter-system data
exchange
Data input & validation requiring manual action
Inter-system data
exchange
Voice/ Email/ Fax
Communications
Office Systems
GeoGraphical
presentatn
T.R.U.E. Information
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HA Network Definition
National State of the Network
Network Reference Model
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Inventory
Repository
Current
Events
Forecast
Events
Current
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Condition
Forecast
Traffic
Condition
Governance
Corporate Metadata
Registry
Resource Mgt pols
Define Perf Msrs
Performance Monitoring
& Management
Traffic Data/
Information
Collection &
Data Fusion
Planning
Mgt Internal Service Providers
Mgt External Service Providers
Modelling
Operational Management
Infrastructure & People Management
Traffic Management
Respond to resource
deployment requests
Incident Management
Deployment of HA
resources (TOs, ISUs,
maintaining agent
contractors)
Business Infrastructure
Finance
Procurement
Quality Mgt
Communications
Capability
Data & Information
Management
Resource Management Capabilities – (Filtered View)
Safe roads, Reliable journeys, Informed travellers
Traffic
Monitoring
Traffic
Officers
Operational
Partners
Service Providers
(e.g. Maint Orgns)
(Incident Support Units)
DfT (Sec of
State)
Coordination with External Parties
T.R.U.E. Information Dissemination
Intersystem
data
exchange
Data Input & Validation
Roadside
Communications
Traffic
Management
planning & co-ord
Inter-system data
exchange
Office Systems
Service Management
Security
Access
Control
GeoGraphical
presentatn
Coordination of Traffic &
Travel Information
disseminated externally
from the HA
Incident
Management
planning & co-ord
Voice/Email/Fax
Communications
Operational
Partners
(Traffic Mgt
Act)
Collaboration
Coordination of Information
disseminated internally
around the HA
Corporate Management
National State of the Road Network
HA Road
Network
Definition
Road
Network
Modelling
Current
Events
Location
Reference
Translation
Current
Traffic
Condition
Forecast
Events
Real-Time
Performance
Management
Corporate
Reference
Information
Performance
Monitoring
Workflow
Reference
Data
Forecast
Traffic
Condition
Performance
Management
Governance
Audit &
Assurance
Business
Rules
Business Intelligence
Operational Management
Business
Continuity
Incident Management
Incident
Response
Incident
Closure
Traffic Management
Impact
Analysis
Tactical Traffic
Management
and Control
Resource Management
Service Integration
Enterprise
Service Bus
People
Management
Business
Infrastructure
Planning
Strategic
Network
Coordination
Modelling
Infrastructure Management
Vehicle
Management
Collection & Management of
Historical Data
Business Management & Supporting Services
Facilities Management
Procurement
HR
Information Management Capabilities – (Filtered View)
Publish Intelligence
Safe roads, Reliable journeys, Informed travellers
Collect Data
Traffic
Monitoring
CCTV
Traffic
Officers
Emergency
Services
Roadside Data Storage
Operational
Partners
Service Providers
(e.g. Maint Orgns)
(Incident Support Units)
Major
Projects
General Public
(ERTs etc)
Coordination with External Parties
Inter-system data
exchange
Office Systems
Service Management
Security
Intersystem
data
exchange
Call/Contact Centre
Web
Radio
Collaboration
Roadside
Devices
Phone
TV
X
GeoGraphical
presentatn
Signs&
Signals
Coordination of Information
disseminated internally
around the HA
Corporate Management
National State of the Road Network
HA Road
Network
Definition
Single SignOn
Road
Network
Modelling
Current
Events
Location
Reference
Translation
Current
Traffic
Condition
Network
Security
Media
(VASPs)
DfT (Sec of
State)
Coordination of Traffic &
Travel Information
disseminated externally
from the HA
Voice/Email/Fax
Communications
Access
Control
ID Mgmt
Operational
Partners
(Traffic Mgt
Act)
T.R.U.E. Information Dissemination
Data Input & Validation
Roadside
Communications
General
Public
(Informed
Travellers)
Real-Time
Performance
Management
Corporate
Reference
Information
Performance
Monitoring
Forecast
Events
Reference
Data
Forecast
Traffic
Condition
Performance
Management
Governance
Policies &
Standards
Corporate
(meta)data
catalogue
Audit &
Assurance
Business
Rules
Business Intelligence
Operational Management
Business
Continuity
Traffic Management
Incident Management
Planning
Reviewing
Modelling
Performance
Analysis
Disaster
Recovery
Resilience
Infrastructure Management
Resource Management
(Inventory)
Data
Management
Service Integration
Enterprise
Service Bus
Business
Infrastructure
Collection & Management of
Historical Data
Business Management & Supporting Services
Technology & Comms
Mgmt
HA As-Is Business Models
Safe roads, Reliable journeys, Informed travellers
THE PROBLEM
The Agency (& its partners) analyses the As-Is from a project
scope perspective at the start of each project. Sometimes we
analyse it from an organisational or data perspective.
The problem is that analyses, coming as they do from various
sources, are inevitably expressed in different styles, languages and
levels of detail. This results in a “Tower of Babel” situation.
Technology
Convergence
(IPL)
TI2011+
Technology
Convergence
(Cambridge)
)
)
Different modelling standards & templates…
at different levels & perspectives…
Published in different media formats…
THE RESULT
We must map everything back into one language to understand it
at an Enterprise level.
This causes us to be
Word
(a) Reactive
(b) Inefficient – strategic benefits & issues may be missed
(c) Replicating work - carrying out translations & mappings
(d) Working against, rather than with, project teams & partners
The Solution
Mandated Business Architecture - 1 language & agreed levels.
• Reducing project lifecycle time by eliminating the need for
translation, mapping & assimilation
• Ensuring all players (internal & external) have a standard of
modelling & presentation to work to & a consistent language of
expression.
• Helping us achieve better & wider understanding of where we are
now, before determining where we want to be (by way of each
project) & accordingly the most efficient business solution &
requirements.
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NTCC As-Is Business Activity Map
Safe roads, Reliable journeys, Informed travellers
This model is based upon the existing service contract for the NTCC. It should be used as a starting point
for breaking out Services and capabilities for 2011+, as well as determining overlaps & gaps with NTCC,
RIU & NIU capabilities when modelling the To-Be Business Architecture
“SoS”
Police,
RCCs
Police,
RCCs
Service
Providers
Technology
capturing atomic
data
(e.g. Telemetry)
LHAs,
OHAs,
ONOs, etc
General
Public
C2 – Provision
to Traffic
England
(IVR + Web)
C1 –
Provision of
VMS
D3 - Provide
Police or
RCC with
information
F1 – Provision
of Travel Time
via VMS
DfT,
Agencies,
etc
Operational
Partners
F2 – Provision
to Atlas
(operational
partners)
D4 - Assistance
for LHAs,
OHAs, ONOs
C3 – Provision of
info indirectly to
public via media
organisations
“PROVIDING”
Weather
Info
“ACQUIRING”
A1 – Network
Description &
Referencing
“DOING”
D1 - Provide SoS
with Planning,
Roadworks &
special order
Abnormal Loads
B2 – Online Strategic
Selection of response
A2 –
Scheduled
Roadworks
“FINDING OUT”
A3 –
Planned
Events
CCTV, RCC data
“ASSIMILATING”
“OPERATING”
A4 –
Unplanned
Events
Speed, Flow, Journey Time
E1 – Operate
the Control
Centre(s)
E2 – Tours &
Presentations
D2 - Network
performance
reports +
desktop
service
“LEARNING”
A5 – Traffic
Condition
Information
E3 –
Administration
of TIH
B3 – Offline
evaluation of
response
A6 –
Weather
Information
Communications
Capability
NonFunctional
Requirements
F3 –
Delivery
of
Statistical
Data
B1 – Offline
devt of
response
This model is based upon a high level RCC analysis for
RCC As-Is Business Activity Map
Technology Convergence Project.
Safe roads, Reliable journeys, InformedThe
travellers
Emergency
Services
General
Public
Emergency
HA Vehicle
Info logging
General
Public
NTCC
Traffic
Officers
Contractors
X
Roadside
Equipment
Data
Gathering
Signal
Indicators
Automatic
Traffic
Management
Message
Signs
Coordinate
response
with Traffic
Officers
CCTV
& Roadside
Data
Storage
Weather
Info
“PROVIDING”
Emergency
Services
Operational
Partners
Coordinate
response with
Police &
Partners
Other RCCs
Coordinate
response
with Other
RCCs
Provide
Traffic Info &
Traffic
Management
“COORDINATION”
“ACQUIRING”
Network Management Services
Incident Management Services
(Network Status &
Incident Detection)
Management of
Capacity
Management of
Demand
Management of
Resources
Network Description &
Referencing
(Gazetteer/ Location)
Weather
Information
“ASSIMILATING”
Traffic
Condition
Information
Planned
Events
Scheduled
Roadworks
Management of
Incidents on
the Network
“DOING”
“LEARNING”
Planning
(e.g. gaining
& using
intelligence)
Unplanned
Events
“FINDING OUT”
Reviewing
(e.g. Audit,
Logging, etc)
Security
Surveillance)
Operate the
Control
Centres
“OPERATING”
Communications
Capability
NonFunctional
Requirements
2011+ Analysis - Traffic Information As-Is Business Function Map
Safe roads, Reliable journeys, Informed travellers
Met Office
HA Business
Managers
Police,
Partners
Service
Providers
External Entities
Traffic Monitoring
Real-Time Traffic
Monitoring (Loops
& ANPRs)
Incidents from
External Parties
LHAs
DBFOs
LHAs,
OHAs,
ONOs, etc
General
Public
DfT,
Agencies,
etc
Core Traffic Information Functions
Web
HA (other
departments)
IVR
HAIL
“ACQUIRING”
HA Traffic
Radio
Indirect
(Radio,TV)
“PROVIDING”
Core On Road Response Functions
NILO
ATLAS
Email
System Level Feed
Telephone
CCTV
Journey
Times via
VMS
Incident
protection &
Clearance
Localised
management
Re-Routeing/
Diversion
Roadside
Information
(VMS)
“Reviewing”
Static
NTCC Network
Description
Post Analysis
Exception Event Monitoring
Incident
Confirmation
(Obtain basic
Information)
Incident
Detection
RCC Network
Description
Confirm Full
Details
Analyse Incident
Effects
Performance
Monitoring &
review
“DOING”
Network Asset
Management
System/
service
Improvements
Planning
SRW
AIL Team
(HAPMS)
Other trafficgenerating
planned events
“ASSIMILATING”
Event Data
Interchange
Major Event/
response
review
Collate
Information for
statistical
purposes
Network
Performance
Analysis
Statistics
Business Architecture Content
Safe roads, Reliable journeys, Informed travellers
THE PROBLEM
When a project analyses & architects a business solution, the
detail is documented in the project documentation, including
the business case.
The problem is that the detail is not documented at an
Enterprise level – and therefore, no central, single source of
definitive information exists about how, when and where
solutions are applied & business capabilities are enhanced. .
THE RESULT
Difficulties in relating the impact of projects upon the everchanging business landscape, resulting in:
(a) Lack of knowledge of capabilities (& state of capabilities)
(b) Lack of knowledge of impact & implications following projects
The Solution
Model detail/content is maintained in a structured,
referenceable form
• Allowing descriptions, definitions, characteristics etc to be
captured
• Allowing links (or gaps in linkage) to be maintained through the
architecture and to the business plan.
• Allowing project impact on detail areas to be captured &
maintained.
• A baseline for further analysis & exploitation using specialised
tools when available (later in 2008).
Access the Business Architecture Repository Spreadsheet Here
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Business Capabilities Timeline
Safe roads, Reliable journeys, Informed travellers
Now
Capabilities
Nichols statements
of capability
(Example of concept)
The idea is to map the capabilities
out that we identified and modelled
in the Business Architecture, so
that we can plan what capabilities
are required (and when).
Information Strategy
Transformation
Strategy
In this way, we can manage (and
initiate) projects which are planned
from the outset to deliver the
desired capabilities, in the right
order, incrementally, over a set
time period.
PSA Targets
x
x
Positioning
2008
2009
2010
2011
2012
J F M A M J J A S O N D J F M A M J J A S O N D J F M A M J J A S O N D J F M A M J J A S O N D J F M A M J J A S O N D
Programmes/
projects
At present, we are working the
wrong way around – projects
dictate when they deliver certain
capabilities or functions, and we
have to adjust the business
transformation to meet with what
projects deliver.
Project A
Project B
Project C
Project D
Business Capabilities Timeline will soon be accessible Here
The Business Capabilities Timeline
will initially be maintained as a
worksheet in the Business
Architecture Excel spreadsheet.
Capabilities & POTIs…
Safe roads, Reliable journeys, Informed travellers
• Capability = “The practical ability to realise business benefit
by a combination of Processes, Organisation, Technology &
Information. Capabilities must be measurable over time
and are delivered by one or more programmes/projects”.
POTI = Processes, Organisation, Technology, Information = MSP “Blueprint”
Business
Defines…
Programmes
Deliver…
Tranche 1
Tranche 2
Tranche 3
Tranche 4
Tranche 5
Capability
2009
Processes
Processes
Processes
Blueprint
Organisation
2010
2011
Information
Information
Information
Technology
Technology
Technology
2012
2013
2015
Capabilities
Safe roads, Reliable journeys, Informed travellers
Nichols
statements of
capability
PSA Targets
Estimating & Cost
Capture for major
projects
1 ver of truth for prog &
project reporting for
major projects
report against PSA
congestion/ safety targets
for 08/09
Enhanced decisionmaking, risk mgmt, for
major projects
Enhanced reporting
against PSA targets for
congestion and safety
Integrated NW Perf
for PSA
Finance
(integrated) Traffic
Operations
Mangaement
Traffic
Management
Incident
Management
(integrated) Incident
Management
Infrastructure
Management
IAMS Tranche
1
IAMS Tranche
2
Information
Management
BI Infrastructure
supporting strategic
devt
New NW
Performance
Infrastructure
Strategic
Positioning
(Common
Services)
HA Network
Definition
Metadata
Registry
2008
Programmes/
projects
BI Strategy
Major Projects
Network Performance
TI2011+
Tech Convergence
National State of
the Network
Tranche 1
2009
Performance
Management
Integrated Asset Management
Tranche n
TI2011+ vision
National State of the
Network Tranche 2
(eg SRW)
2010
National State of
the Network
Tranche n
2011
2012
Capabilities
Safe roads, Reliable journeys, Informed travellers
Nichols
statements of
capability
PSA Targets
Estimating & Cost
Capture for major
projects
1 ver of truth for prog &
project reporting for
major projects
report against PSA
congestion/ safety targets
for 08/09
Enhanced decisionmaking, risk mgmt, for
major projects
Enhanced reporting
against PSA targets for
congestion and safety
Integrated NW Perf
for PSA
Finance
(integrated) Traffic
Operations
Mangaement
Traffic
Management
Incident
Management
(integrated) Incident
Management
Infrastructure
Management
IAMS Tranche
1
IAMS Tranche
2
Information
Management
BI Infrastructure
supporting strategic
devt
New NW
Performance
Infrastructure
Strategic
Positioning
(Common
Services)
HA Network
Definition
Metadata
Registry
2008
Programmes/
projects
Common Services
programme
Programme B
Project C
Project D
Project E
National State of
the Network
Tranche 1
2009
Performance
Management
Integrated Asset Management
Tranche n
TI2011+ vision
National State of the
Network Tranche 2
(eg SRW)
2010
National State of
the Network
Tranche n
2011
2012
Safe roads,
Reliable journeys, Informed travellers
HA To-Be Business Capabilities – High Level (0) View
Collect Data
Publish Intelligence
(Acquisition of Traffic & Travel Information from External
Partners & Public)
(Dissemination of Traffic & Travel Information to External
Partners & Public)
Information Input & Validation
Coordination
with External
Organisations
T.R.U.E. Information Dissemination
(Trusted, Reliable, Useful,
Effective)
Collaboration & Operational Intelligence
Secur
ity
Data
Integr
“On
ation
e
ver
sion
of
the
trut
h”
Corporate
Intelligence
Govern
ance
National State of the
Network
HA Network
Definition
Performance
Monitoring &
Management
Operational Capabilities
Operational Management
Incident Management
Traffic Management
We can model capabilities (in terms of
how they relate to each other or are
categorised)… AND
Business
Intelligenc
e
Infrastructure & People Management
Business
Infrastructure
Business management & Supporting Services
… We can represent capabilities (in terms
of interdependencies and delivery) on the
timeline
Nichols
statement
s of
capability
PSA
Targets
Estimating & Cost
Capture for major
projects
Enhanced decisionmaking, risk mgmt, for
major projects
1 ver of truth for prog &
project reporting for
major projects
Enhanced reporting
against PSA targets
for congestion and
safety
report against PSA
congestion/ safety
targets for 08/09
Integrated NW
Perf for PSA
Finance
(integrated) Traffic
Operations
Mangaement
Traffic
Managem
ent
Incident
Managem
ent
(integrated)
Incident
Management
Infrastruct
ure
Managem
ent
Informatio
n
Managem
ent
Strategi
c
Position
ing
(Comm
on
Service
s)
IAMS
Tranche 1
BI Infrastructure
supporting
strategic devt
HA
Network
Definitio
n
Metadata
Registry
2008
Integrated Asset Management
Tranche n
IAMS
Tranche 2
New NW
Performance
Infrastructure
National State
of the
Network
Tranche 1
2009
Performance
Management
TI2011+
vision
National State of
the Network
Tranche 2 (eg
SRW)
2010
National
State of the
Network
Tranche n
2011