Transcript JimKnox-DON_SICOP-Mtg-Dec-06-2005-ver-3

UNCLASSIFIED
DEPARTMENT OF THE NAVY
Knowledge Management
Jim Knox
DON CIO Knowledge Management
Team Leader
[email protected]
703.607.5652
Outline
• Knowledge Management in the
Department of the Navy (DON)
• DON IM IT Strategic Plan
• DON Knowledge Management
Strategy
KM is an Integral Part of the DON
At the heart of Network Centric Warfare and FORCEnet is:
Knowledge Dominance
Information Superiority
Knowledge Management
Knowledge dominance provided by persistent intelligence,
surveillance, and reconnaissance will be converted into action by a
full array of Sea Strike options. Sea Power 21, October 2002
Information superiority… will result in time-sensitive targeting
with far greater speed and accuracy. Military operations will
become more complicated as advanced intelligence, surveillance,
and reconnaissance products proliferate. Sea Power 21, October 2002
KM is an Integral Part of the DON
Knowledge Officers on Carrier
Strike Group and Expeditionary
Strike Group Staffs
– Revolutionizing strike group
staff planning
– Knowledge WEB (KWEB)
used to store, update, and
display knowledge
regarding situational
awareness
– Planning meeting
discussions focus on
tactical and strategic plans
KM is an Integral Part of the DON
• Navy started a Revolution in Training
 Task Force Excel (2001)
 Navy Personnel Development Center (2003)
• 14 Learning Centers
– Like work – functional knowledge exchange, learning, training
– Each with a KM Director
– Creating a knowledge-sharing environment around communities of
practice.
• Navy Knowledge Online (NKO)
–
–
–
–
450,000+ users
Enabling technology to provide that sharing environment
Geographic independence
Portal, collaboration, self service transactions
Information Professional Knowledge Network
(IPKN)
“The IP Knowledge Network… A Network of People … Get Connected!”
Enlisted
IP Officers
Civilians
???
LDOs & CWOs
IPKN
Reservists
•
A federated networking structure of people (CoPs) that integrate and
synergize the efforts of the Navy’s Information Professionals (E1-O10).
•
Develop and maintain a consistent and current intellectual capital across
a global enterprise.
•
Instilled in the IP Community from Day 1… in the IP Basic Course and IP Basic
Qualification. “Network” is a verb… not a Noun.
KM is an Integral Part of the DON
KM is an Integral Part of the DON
• Marine Corps Center for
Lessons Learned (MCCLL)
– Sent 100 Marines to Iraq,
Afghanistan, and Haiti to
collect analysis, and
distribute 14,000 combat
lessons learned
– NIPR/SIPR websites
– Collaborating this
knowledge with other
Services and Joint Forces
Learning Road Map
Command KM Training Modules
Driver
Learning Workshop Modules
Individual
Need to Improve
KM History and Overview
Enterprise,
Command
or Unit
Increase
Organizational
Performance
Strategic Planning and KM
Performance Metrics and KM
Commitment and Communications
Organizational Structures and KM
Process and KM
Knowledge Audits
Community
Team Work
Peer Assist
Action Review
Retrospect
Community of Practice
Individual
Need to Improve
KM and You
ARI Knowledge Asset Structure
PLAN
INTEGRATION
DESIGN
INTEGRATION
IMPLEMENT
INTEGRATION
Leverage Previous Work
Leverage Knowledge and
Expertise Across Levels
Build a CrossFunctional Team
Socialize and Collaborate
Establish Realistic
Priorities
Conduct a Functional
Analysis
Properly Time Your
Integration Effort
Know Your Resources
Build a Vision
Design with the Customer
in Mind
Test and Review Your Plan
Tap into the Knowledge
and Expertise of Others
Communicate the
Vision for Buy-In
Communicate
Changes and Progress
Overcome Fear and
Resistance
Measure the Pulse of
Your Customers
Outline
• Knowledge Management in the
Department of the Navy (DON)
• DON IM IT Strategic Plan
• DON Knowledge Management
Strategy
Strategic Level
Goal 1 Establish and manage a
secure, interoperable net-centric
Naval IM and IT infrastructure.
Goal 2 Protect and defend our
naval critical infrastructures,
networks, and information to
maximize mission assurance.
Goal 3 Accelerate the migration of
our applications and data to a
web-centric naval environment to
facilitate warfighting and business
transformation.
Strategic Level
Goal 4 Create, Align, and share
knowledge to enable effective and
agile decision-making to achieve
knowledge dominance.
Goal 5 Ensure naval IM and IT
investments are selected,
resourced, and acquired to deliver
affordable enhancements to
warfighter effectiveness.
Goal 6 Lead an agile, highly
capable IM and IT workforce,
executing current and emerging
missions.
Goal 4 – Knowledge Dominance
Goal 4 Create, Align, and share
knowledge to enable effective and
agile decision-making to achieve
knowledge dominance.
4.1 Create the knowledge culture and
processes to operationalize the sharing of
essential information.
4.2 Implement a comprehensive standardsbased content management strategy across
the Department
4.3 Establish single authoritative data
sources across the Department.
4.4 Effectively manage records and
continue the Department-wide
implementation of electronic records
management.
Outline
• Knowledge Management in the
Department of the Navy (DON)
• DON IM IT Strategic Plan
• DON Knowledge Management
Strategy
DON KM Context
Two key aspects of DON KM
Centralized vision executed through
decentralized implementation
Implemented by commands that recognize its
value as an enabler for improved
performance.
How Did We Develop a KM Strategy?
1st
Returned KM to the overarching IT IM
Strategy
2nd
Issued a KM Policy Memo
– Many drafts - Many directions
– Identified “nodes” of KM and KM-like activity
• Collaborated with these “KMers”
– Finalized a draft
– Vetted through the KM community
– Sifted through the comments
– Final Signature
KM Strategy - Purpose
The purpose of the DON
KM Strategy Memo is to:
– Communicate the KM
strategy for the DON
– Identify focus areas for
successful KM
implementation
KM Strategy - Vision
The vision is to create,
capture, share, and reuse
knowledge to:
– Enable effective and
agile decision-making
– Increase the efficiency
of task accomplishment
– Improve mission
effectiveness.
KM Strategy - KM Implementation
The strategy for KM implementation is four-fold.
1. Broaden and expand Departmental awareness that KM concepts,
when applied to the operational and business processes of any
command, will enable significant improvements in mission
accomplishment.
2. Encourage commands to implement KM programs, structures, pilots,
and methodologies as part of process improvement efforts.
3. Assist commands with KM experience share their experiences,
lessons learned, and results to foster collaboration, enable shortened
learning cycles, and assist other efforts.
4. Assist commands embarking on new implementations build upon the
experiences and resources of others.
KM Strategy – Focus Areas
KM Advocacy
Training and Education
KM Courses
KM principles added to professional training
Culture Change
Communities of Practice
KM Collaboration
KM Integration with Related Initiatives
Tools
KM Strategy – Training and Education
• The Afloat Knowledge Management Course offered by Commander,
Tactical Training Group, Pacific prepares Information Professional
Officers to fill the Knowledge Officer role on carrier strike group staffs.
• The Command Knowledge Management Course, currently offered by
the Department of the Navy Chief Information Officer (DON CIO),
introduces KM concepts and provides instruction on KM tools
commands can implement immediately.
• The Naval Postgraduate School offers a two course series on
knowledge management that is available through distance learning.
• Navy E-Learning (accessible via Navy Knowledge Online) contains
introductory courses on KM and learning organizations available to DON
military and civilians.
KM Strategy – Actions
• Commanders and Commanding Officers should,
where appropriate, utilize KM concepts and tools to
continue to improve business and warfighting
effectiveness.
• Commands that implement KM initiatives should
share their KM best practices and resources across
the Department.
• Commands with KM experience should continue to
champion Knowledge Management as a critical
enabler of force transformation within the DON.