Transcript TELKOM WORKSHOP

e Government strategies for local authorities in Africa
Nicole Hill / May 2005
All rights reserved © 2005, Alcatel
Agenda
Page 2
eGovernment – Definition and Scope
G2G as a Basis for all e Government Initiatives
Objectives of G2G – from Cost Reduction to Responsiveness
The magic Triangle : Organisation/Process /Tools
eGovernment in a Campus ICT Solution
Application Layer – what makes Sense?
Challenges for e government in Africa
Interconnecting Layers of Administrations
Innovative Middleware in G2G Architectures
The new Paradigm : Convergence
Different Roles of Communities to build own Solutions
Status and Future of e Government Solutions worldwide
Recommendations and Lessons learnt
Cifal Durban e administration workshop / May 2005
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e Government : eSociety – and its ’ingredients’
Page 3
eHealth
eBusiness
Cifal Durban e administration workshop / May 2005
eInclusion
eLearning
eSecurity
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eSociety – a major Challenge for Government
Page 4
Governments scope of work :
 Establishing Political and Legislation Framework
 Facilitating Private-Public-Partnerships (PPPs)
 Boost eGovernment with G2G, G2B and G2C
 Define eCity/eRegion/eCountry Strategy
 Sponsorship for SME ICT Modernization
 Enable Tele-working in Areas of high Unemployment
 Increase Market Flexibility / Competition
 Etc
Taking the Lead !
Cifal Durban e administration workshop / May 2005
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e-Government User Segmentation & Interaction:
G2G - G2B - G2C
Government
City
Communication
services
Information services
Transaction services
eProcurement
Electronic Transfer of
Funds
One-Stop Shops
eGovernment Enabling Infrastructure
Business
Cifal Durban e administration workshop / May 2005
Page 5
Communication services
Information services
Transaction services
Electronic Transfer of funds
Communication
services
Information
services
Social services
Art and leisure
services
Educational
services
Environmental
services
eDemocracy
eLiteracy
Citizen/Residents
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Applications G2G(1)
Page 6
G2G
• Communication
services
• E-democracy
• Information
services
• E-literacy
• Individual department transactions
placed on-line.
• Communication between various city
sites through separate network
ensuring max security
• Electronic exchange of documents
within and between government offices
• Intra-city information publication and
sharing, internal daily operations
• Information on electoral procedures,
nomination , aspiring candidates and
elected representatives and their
contact details,
• Use of e-mail/chat to correspond
with elected officials.
• Electronic Government forums
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Applications G2G (2)
Page 7
G2G
• Communication
services
• E-democracy
• Information
services
• E-literacy
• Inter-government information sharing
(Coordination among local, regional,
central,international governments)
• Directory service to all government
agencies
• Tele-working opportunities for remotely
based government staff
• Training of Government staff in the
use of ICT.
Cifal Durban e administration workshop / May 2005
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Example : Applications G2B
G2B
• Information
services
• Communication
services
• E-procurement
• E-tender
• Custom
services
• One Stop Shop
• Electronic
Transfer of
funds
• Advisory
Page 8
• Investment opportunities, market
conditions, competition, laws and
regulation, national statistical
information.
• Connect government to customers
and suppliers.
• Web-based system for on-line
procurement Involves communication
of offers, agreements, procurements
and sales statistics between public
procurers and suppliers
• Publishing of all government tenders
on-line. Central hub for local and
international tenders record upload.
• On-line system to process clearance of
imports, payment of duty, delivery of
release orders for shipments to leave
the docks.
Cifal Durban e administration workshop / May 2005
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Example :Applications G2C example
G2C
• Communication
• Transaction
services
• Electronic
transfer of funds
• Information
services
• Social services
• Art and leisure
services
• Educational
services
• Death, birth,
marriages
• Environmental
services
• Miscellaneous
services
Cifal Durban e administration workshop / May 2005
Page 9
• Public access to all services and
information 24 hrs a day, 7 days a
week.
• Telephony, e-mail, SMS, fax, call center
services (handling of inquiries)
• Complaint tracking
• On-line Application forms for birth
certificates, national ID cards, driver's
license, marital status and land
registry
• Driver and vehicle registration
• Requests of government loans.
• Income tax declarations
• Different types of payments
• Smart cards used for payment of egovernment services
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eGovernment – What to concentrate on ?
Page 10
G2G is
 Baseline to all other G2X Applications and Processes
 Experienced from past : best value for money
 Political signal : Administration Efficiency
 Processes best known – copy from Enterprise
 Enables Inter-working between different Administration layers
Cifal Durban e administration workshop / May 2005
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eGovernment – Elements needed to be
successful
Page 11
What needs to be considered
 Coherent eGovernment Strategy and Concept for all administration
domains ( City/Region/Country)
 Full Government Executive Support and Backing in each domain
 Process/Organisation Improvement Concept and Qualification Plan
 Basic Components : Middleware / Communication Platforms
 Useful Applications for all G2X areas
 Available & Innovative Communication Infrastructure
 Adequate Financing / Budget
 Right Partner for overall Integration
 Sustainable Concept for next steps
Cifal Durban e administration workshop / May 2005
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eGovernment – Framewok
Page 12
eGovernment – what is needed :
 Organisational / Mental Change to Service Orientation
 Qualifications of all participants ( Gov internal/external)
 Legislation Adoptions for Telecommunications and Competition
 Broadband Access to Internet (‘multi–platform-concept’ )
 ‘Design for all’ – User-friendly Access
 From pure Information Distribution to full Transaction
 Back-end Integration and Data Interchange Standards
 Security Concept and Architecture
 Interoperability across City/Region/Country/Africa ( ‘one-stopGovernment’)
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ICT fostering sustainable economic development and enhancing
social equity: Digital Opportunity Initiative strategic framework for
ICTs and development
Page 13
Human Capacity
• Knowledge Workers
• Intermediaries and Technology Users
• Entrepreneurs
•
•
•
•
Strategic Compact
Strategic Compact
New Collaborative Partnerships
Vision and Leadership
Strategic Alignment
Coordinated Action
Human
Capacity
Infrastructure
• Relative Ubiquity
• Strategically Focused Capacity
Infrastructure
Enterprise
•
•
•
•
•
•
Enterprise
Finance and Credit
Property Rights and Commercial Law
Fair Tax Regime
Access to Global and Local Markets
Efficiency & Reach of Local Business
Demand Stimulus
Source:
Policy
Policy
• Transparency and Inclusion
• Regulatory Framework
• Institutional Capacity
Contents
and
Applications
•
•
•
•
Content and Applications
Relevance and Usability
Language Compatibility
Affordability
Development Applications
UNDP
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e-Government Objectives
Page 14
Cost Effectiveness
Time Savings
Quality
Increase
Keep it Simple
Cooperative
Meaning full
ServiceStimulating
Developing/Supportive
Future-safe
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E government Objectives
Page 15
Efficiency
 Re-use must lead to cost benefits, cost-efficiency should not be detrimental to
effectiveness
Effectiveness.
 Provide services according with to target groups/ population segments
 Segment population/business to tailor services
 Run Service analysis to identify best channel for service delivery
 Evaluate service delivery
 Target groups must be able to access the services, (e-)inclusion must be
raised.
Security
 Services and service delivery should be trustworthy and confidential both
objectively and in the user’s perception.


source: EU Enterprise DG, Interchange of data between administrations data IDA,
Multi channel delivery of e government services , June 2004
Cifal Durban e administration workshop / May 2005
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eGovernment Process Engineering
Page 16
1. Any bad Organisation with new ICT Tools will be worse !
2. Any Technology will not solve badly defined processes !
3. Any Process in an inadequate organisation will collapse !
start with reengineering before using new technology
Start with reorganising (if needed) before using new processes
Start with the existing people - they are (often) the experts
Cifal Durban e administration workshop / May 2005
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Challenges to e Government in Africa
Page 17
Fewer e goverment initiatives
Less use of ICT; digital divide
Use of older technical generations
Financial ressources availability
6 key factors related to e readiness
 Data Systems infrastructure
 Legal infrastructure
 Institutional infrastructure
 Attitudes knowledge skills : human ressources & mindset
 Technological infrastructure
 Leadership & strategic thinking : e government on politcal agenda
Adapt to African culture & public sector environment
Cifal Durban e administration workshop / May 2005
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Closing design –reality gaps in e goverment
projects in Africa
Page 18
Current Reality
Design Proposal for New Project
Information
Information
Technology
Technology
Processes
Processes
Objectives and values
Objectives and values
Staffing and skills
Staffing and skills
Management systems
Management systems and
and structures
structures
Other resources
Other resources
Reality
Design
Gap
Source R Heek Manchester University
Cifal Durban e administration workshop / May 2005
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10 Key success drivers for a sustainable project
Page 19
1.
2.
3.
4.
5.
City Model & Strategy
Project organisation & change management
Applications
Needs & costs
Secured Future safe technologies implementation & multi channel
multiplatform Broadband infrastructure
6. Skills upgrade, motivation
7. Building acceptance, Marketing & communication strategy
8. Cooperation & partnerships
9. Effective use of ressources (financial, personal, know hows)
10. Legal aspects
source Media@kom
Cifal Durban e administration workshop / May 2005
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e-Government Strategy
Page 20
“e-Government” to raise efficiency of service delivery
For e-Government
 G to C: Encouraging the delivery of on-line Public Services;
 G to B: Promoting economic development growth via improved
processes between City & Businesses using best practice in ICT
utilization
 G to G:Improving productivity in Administrations via on-line
intergovernmental communications and
 Creation of a secure information infrastructure (NII) that engenders
confidence in e-transactions.
Cifal Durban e administration workshop / May 2005
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eGovernment Layer Model
Page 21
Three essential elements
Government Info-communications Infrastructure: Telecom infra+ Comm
apps
IT Platform: data center, application servers and storage
e-Gov Applications: application and services software components
•Admin
•Healthcare
•Education
•...
•Collaborative
work
•Videophony
Alcatel
eGovernment Applications
Communication Applications
Platforms
Telecom
Infrastructure
Cifal Durban e administration workshop / May 2005
IT Platform
•ERP
•CRM
•eProcurement
• ...
•Unified
communication
•Instant
messaging
Alcatel +IT Partners
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e-Government - Types of Services/Applications
Page 22
Reminder
 One-way Information Distribution
 Int:
 Ext:
Mgmt Info System, Info + Knowledge Mgmt System
Directories for Admin,Citizen Information System
 Two-way Communication Enabling
 Int:
Resp. per email,Video conf ,Admin Com Systems , Networked
Admin
 Ext: Resp. per email , Forms for downloading
 Full Interactive Transaction Handling
 Int:Doc-,Workflow- and Groupware systems,Resource Mgmt System
 Ext:
Interactive Forms and Applications , Services
Cifal Durban e administration workshop / May 2005
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eGovernment Architecture
Page 25
Architectural Model for eGovernment must contain
 Political/Commercial Viewpoint
Where to focus
 Process Viewpoint
Which different workflow needed
 Project Viewpoint
Which schedule/cost/integrator
 Ownership viewpoint
Outsourcing or own network
 Migration Viewpoint
Integrating existing partial
solution?
 ICT Viewpoint
Which network/Application/Server
Cifal Durban e administration workshop / May 2005
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e Government – in a Distributed Environment
Page 26
There are 3 Viewpoints:
 Each Campus with its own internal ICT and Process/Organisation
 Each building and adjacent buildings with their ICT environment
 Containing Voice/Data connections and Access to Applications on local
servers
 Decentralized Services and Applications
 Forming a Cooperation between Multi-Campus Organisations
 Interconnecting the different Campi and local institutions to a coherent ICT
community network
 Providing centralised Services in Server farms
 Getting connected to the external World
 Providing Connection to Internet and Data/Voice Network
 Uplink/ Downlink via VPN to upper /lower Layers of the Administration
structure ( Community/City/Region/Country..)
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eGovernment – ICT Viewpoint
Page 27
Required ICT Components
 Terminals ( fixed and mobile / data /voice/multimedia)
 Access Network with adequate Bandwidth for all Participants
 Standard Office Communication Environment (UMS)
 E Government Platform, Middleware , Basic Comp., Applications
 Data Centre/ Archives/Application Server farms
 Security Architecture
 Adequate Backbone for Central Gov/Regions/Communities
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eGovernment – Basic ICT Components
Page 28
Basic Components
 Standard Office automation
 X500 Directory Service
 Unified Messaging and voice/data/multimedia Services
 Workflow system
 Standard SW for ERP
 Procurement platform
 Form Server
 Payment server
 Electronic signature suite
 etc
 All integrated in a coherent e Government Platform
Cifal Durban e administration workshop / May 2005
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Converged IT Platform
Page 29
Key idea: Build a stable, secure, reliable platform
Intranet
portal zone
Restricted
zone
–
–
Intranet Web
Servers
– E-mail Web
Servers
– Personal
Computers
Cifal Durban e administration workshop / May 2005
Database /
Exchange Servers
– Application
Servers
– Document &
Content
Management
Servers
– FTP Servers
Internet
public zone
–
Internet Gateway
– Web Servers
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Overview of Services -Moving up from Connectivity
Services
Page 30
APPLICATIONS Horizontal
& PROCESSES applications
Customer
Relationship
Management
Admin Force
Automation
Field Force
Automation
Enterprise
Resource
Management
Managed Communication Services
Customer
Interactions
Employee
Interactions
MANAGED
SERVICES
Contact centers
Conferencing &
Collaboration
Voice VPN (IP,
TDM , Mobile)
Business
Communications
Self-service, IVR
Messaging (vmail,
mobile email,
UM,.)
Routing
& Charging
Rich presence
services
Fixed-Mobile
Converged
services
Wireless PBX
services
Managed IP-PBX,
remotely or hosted
IP Centrex
Vertical
… applications
Vertical
sectors
Managed IT Services
Data center
hosting (SAN,
Data back-up)
Application
hosting
Business
Continuity
(disaster rec,..)
Web hosting
Specialized security services
(Firewalls, Intrusion detection,
Denial of service prevention,…)
Managed Networking Services
Managed FR/ATM
CONNECTIVITY
SERVICES
Fixed access
(xDSL, LL, ISDN,
PSTN,…)
Managed
IP VPN
Backbone services
(Private lines, FR,
ATM,optical, …)
Managed
Ethernet WAN:
VPLS
Fixed voice
traffic
Managed
Optical
services
Mobile voice
services (GSM,
CDMA,..)
…
Mobile data
(GPRS, EVDO,
3G, WiFi,…)
Source: Analysis of advanced Service Providers services offering
Cifal Durban e administration workshop / May 2005
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A possible Solution – eGovernment City Network
Page 33
Services to Citizens
Business Centers
City
Malls
wireless
Wifi
FTTU
xDSL
DLC-based integrated xDSL
with POTS
FTTP
Enterprises/
Campus
fiber access
Open Network
Business
Open Network
Citizens
Authorities
Administration
wireless
Info
Centers
Legal
Management
Government
fixed
Restricted Network
Authorities
Restricted Network
Civil
City Multi-Service Network
LAN
LAN
SAN
SAN
SAN
Pure
Biblioteque
Hospitals
Legal
University
@
Public Archives
Call
Centers
Land
Civil Registers
Driving
Licenses
Duplication and
Geographical Data
Protection
Civil Information Services)
Cifal Durban e administration workshop / May 2005
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Recap on Telecommunication
Technologies
Page 36
Copper
 Legacy and proven for more then ½ a century
 Major application: Telephony.
 Evolution: Internet Access, 1 – 2 Movies on demand per household.
Coax Cable
 Introduced in the 80’s as preferred medium for Broadcast TV.
 Evolution: Internet Access, Telephony, 1-2 Movies on demand per household.
Fiber
 Introduced in the 90’s and widely deployed with Telecom Operators.
 Advantage: No capacity limitations related to medium. ( light )
 Capacity determined by active equipment that drives the fiber.
 Capable to support Telephony, Internet Access, Broadcast TV and multiple movies
on demand per household, including High definition Television.
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Architecture Layers in Telecommunications
Networks
Page 37
Passive Infrastructure
 Ducts and holes
 Copper lines (if needed)
 Optical Fibers
Access Networks
 xDSL (if copper exists already)
 FTTU PON
 Optical Active Ethernet
 Wireless : WiFi, WiMax
Edge Networks
 Ethernet MAN
Core Network
 WDM
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Convergence – a new Hype ?
Page 38
Fixed Networks
and
Mobile networks
Data Networks
and
Voice Networks
IT
and
Communication
Information
and
Entertainment
eBusiness
and
eGovernment
Insourcing
and
Outsourcing
Multi-Purpose Devices ( PC/TV/Camera/Phone/PAD..)
Possible through common IP Technology and Standards
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Convergence – Consequences for eGovernmnet
?
Page 39
One IP Network in Future
For all Content ( Voice/Data/ Multimedia)
For all Devices and Users
Be Connected in all Location
Expenditure
-> Cheaper Solutions
-> Less Operational
-> Higher Availability
-> Guaranteed Interworking
-> Better Reach of Users
Cifal Durban e administration workshop / May 2005
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Architecture Layers in eGovernment Networks
Page 40
PAN –
Governmental
Network
Country Backbone Network
Regional Network
Community
Network
+Access
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Regional Network
Community
Network
+Access
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Efficient Communications for Cities
Design, Build and Run effective Communication
Solutions
Business Parc
Page 41
Power Utility
University
Optical Convergent
Public
Transport
Services
Platform
Administration
Attendants
Town Hall
Cifal Durban e administration workshop / May 2005
Contact Center
Residential
Home worker
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IT – Strategy
Page 42
Technical Standards
Area Data/Voice Network
Enterprise Ressource Planning
Terminal Policy
Server Structures
Workflow and Data management
eGovernment Applications
DB Management Systems
Security Architecture
Cifal Durban e administration workshop / May 2005
•With Frame Conditions and
Target Definition
•Migration Strategy
•Procurement
•Project Mgmt
•License and HW Mgmt
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e-Government IT Platform - Planning
Page 43
Review of the current Data Center infrastructure need to be
done:
 Server Consolidation
 Review all the servers that are currently in the Data Centers
 E-Gov Storage
 Consider storage needs for E-Gov Applications
 E-Gov Backup
 Implementing an eGov backup is the next logical step
 E-Gov Applications & Services Continuity
 Applications and service continuity is also a consideration, considering
backup data centers
 Network Connectivity
 System Monitoring; E-mail, Streamline Government E-mail system
for all departments
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Example :eGovernment PORTAL Solution
Page 44
Integration of (user-friendly) of Information +Application in
one platform
Contains all administrative specific Processes and ERP
solutions
Decision Support Data and evalution of Data Warehouse
Unstructured Documents like text files /emails…
Plus Internet Content and Service
 Context sensitive
 Single sign-on
 Drag and relate of objects
 Workflow integrated
 For different end system : intergrated on user-surface
 Reduced navigation
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Example :eGovernment Form Server
Page 45
Stores and provides all available forms for citizen and
internally
(directory and search )
Facilitates the completion/filling in of forms
Customized Design and Integration for all parties
Integration of Backend Systems and Data Warehousing
Workflow integration for efficient processing
Integration in Security Policy
Online support by Avatars
Integration in overall documention mgmt /archiving system
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Alcatel New Approach to Convergent Networking
Page 48
FROM
TO
Separated Service Networks
Converged Service Network
Optimization
Simplification
Each Service has its own Network
All Services on One Network
> Networks require reliability, robustness and security to deliver high capacity
data applications through MAN and WAN
> Alcatel has the proven products and solutions that provide for these essential
requirements including end-to-end connectivity management
Cifal Durban e administration workshop / May 2005
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Agenda
Page 49
eGovernment – Definition and Scope
G2G as a Basis for all eGovernment Initiatives
Objectives of G2G – from Cost Reduction to Responsiveness
The magic Triangle : Organisation/Process /Tools
eGovernment in a Campus ICT Solution
Back to Application Layer – what makes Sense?
Interconnecting Layers of Administrations
Innovative Middleware in G2G Architectures
The new Paradigm : Convergence
Different Roles of Communities to build own Solutions
Status and Future of eGovernment Solutions worldwide
Recommendations and Lessons learnt
Cifal Durban e administration workshop / May 2005
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Local Authorities taking control of their Destiny
Page 50
Communities must ensure no one is too
the Information Highway
Small, underserved
far from
Communities must
compete for Jobs, Services and high Quality of
Life
Adequate Communication Environment
will attract
Business to settle
Cifal Durban e administration workshop / May 2005
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Bridge digital divide: a necessity (1/2)
Page 51
An continent
isolated continent
from internet world
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Bridge digital divide: a necessity (2/2)
Page 52
SEA ME WE 3&4
SAT-3
SAFE
Regional & international interconnections developement: a necessity
for emerging countries
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A number of different models are emerging
Page 53
Community
Communications
network model
Public Traffic
aggregation
model
Cifal Durban e administration workshop / May 2005
Services to
operators
network
model
Basic
Infrastructure
build-on model
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Models
Page 54
Content, Services, Applications,
Customer Care
Active
Infra
Investors
Passive
Infra
Investors
Broadband Networks
Ducts, Masts, Poles, Colocation
Sites,
Dark Fiber, Passive Elements
Cifal Durban e administration workshop / May 2005
Operator &
Service
Provider
Domains
Infra
Provider
Domain
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ICT-based Development Model
New virtuous circles
Page 55
Demand for Telecom Services
Social Development
Economic Development
@
as most affordable
communication
infrastructure
Healthcare
Education
Governance
Public
Funding
Private
Funding
Needs for Information
Rural stability
Trans parent
Market Place
Time
&
Expense
saving
Job creation
Distance, Illiteracy,...
Poverty
Cifal Durban e administration workshop / May 2005
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Public Traffic aggregation model
Page 56
The local community justifies the required investment with “public demand”
Benefits:
Public Sector
Needs
Content, Services, Applications,
Customer Care
No financial risk for the public sector
No need for technical expertise within
the public sector
Fastest way to meet new communication
requirements
Consequences:
Broadband Networks
Ducts, Masts, Poles, Colocation
Sites,
Dark Fiber, Passive Elements
Cifal Durban e administration workshop / May 2005
Will probably affect competition between
operators (public sector = major
customer), under anti-competition law
scrutiny
Locks Community into a
single supplier contract
(usually for a long period)
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Basic Infrastructure build-on model
“Local community brings together “Partners” on its infrastructure
Page 57
Benefits :
Active
Infra
Content, Services, Applications,
Customer Care a acquisition
Broadband Networks
Alleviates private
sector of major cost
burden (>60/80% of
total network costs)
Optimizes public
sector management of
utility infrastructures
Possible to attract
new institutional
investors
Consequences :
Passive
Infra
Ducts, Masts, Poles, Colocation
Sites,
Dark Fiber, Passive Elements
Investment and risks
for public sector
Need to establish a
neutral infra
manager
Cifal Durban e administration workshop / May 2005
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Services to Operators network model
Local community offers services to other service providers - Wholesale
Page 58
Benefits :
Optimised local/regional
infrastructure
Active
Infra
Investors
Passive
Infra
Investors
Content, Services, Applications,
Customer Care & acquisition
Operators focus investment
on services
Consequences :
All investment supported by
public sector
Broadband Networks
Ducts, Masts, Poles, Colocation
Sites,
Dark Fiber, Passive Elements
Cifal Durban e administration workshop / May 2005
Could reduce competition
between different access
technologies
Need for technical &
commercial expertise
(partnership ?)
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Community Communications network model
Local community becomes a service provider - Retail Model.
Page 59
Benefits :
Customized to needs
Integrated (rapid)
solution
Active
Infra
Investors
Passive
Infra
Investors
Content, Services, Applications,
Customer Care & acquisition
Consequence :
All investment
supported by public
sector
Broadband Networks
Ducts, Masts, Poles, Colocation
Sites,
Dark Fiber, Passive Elements
Cifal Durban e administration workshop / May 2005
High costs of customer
acquisition and care
Need for technical &
commerciel expertise
Could stifle competition
Could discourage
private sector
investment
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Communities and Regions and their Networks
Page 60
Summary of experiences
Decision case per case
Long term arrangement vs short term flexibility
Possible PPP to build on
Communication : A Resource like Water/Energy
Cifal Durban e administration workshop / May 2005
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eGovernment - Status and Future
Page 61
Achievements in Other Countries
 eGovernment is a major Subject for the Top Political Leaders
in each administration area ( community/region/country)
 Many Applications and E-Gov Platforms do already exist and are currently
being used and extended
 It is pushed by State Government/ EU and UN in relation to MDG
 It is being recognized as Medium to rationalize Administration,to increase
responsiveness and to develop the attractiveness
 And to also increase to Business Attractiveness of Communities
and Regions or Countries
 It is a MUST to compete in a Future World
Cifal Durban e administration workshop / May 2005
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eGovernment Status in general & in Africa
Page 62
General Status in all Countries
 Most Countries are advancing with 10% increase of applicaions
 High priority on G2G and G2B , G2C will follow
 ‚Network‘ coverage determines Application coverage
Main Obstacles
 Focus and commitment and right prioirities :A dedicated plan with a
dedicated /impowered responsible
 Financial readiness; e readiness
 Close design-reality gaps
General Directions
 There is no doubt on the direction but different experiences being made
 Use needed increase of efficiency as a driver for eGovernment
 Behavioural changes will impact also interaction with administrations
Cifal Durban e administration workshop / May 2005
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Recommendation (1)
Page 63
Increase eServices between Administration / Business
and Citizens
 Implement eGovernment in all public administration sectors with
emphasis on content , responsiveness and security of communication
 ‘Informatization’ in those public administrations will significantly increase
efficiency ,lead to cost reductions and service-friendliness
 Prioritize on-line- services in those domains with high impact to better
economic & social value (revenue generation and /or cost savings)
 Preparation of educational programme for all personnel of public
administrations concerning the utilisation of ICT and its application
 Establish public access points to information systems of administration
authorities , such as hospitals ,libraries, telecentres, etc.
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Recommendation (2)
Page 64
Modernise Administration internally : adapt vs adopt
 Increase Efficiency of internal Workflow wit adequate ICT Tools and
Processes
 Apply ERP methodology to internal functions
 Establish Documentation Management to all functions
 Provide transparency inside/outside
 Increase Quality of Service by internal Quality Management
 Measure Cost Reductions for further migration steps and priorities …
 Measure Responsiveness and Service orientation towards your
customers
Cifal Durban e administration workshop / May 2005
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Recommendation (3)
Page 65
Raise Attractiveness of Local Environment for citizen
and business entities + act against DIGITAL DIVIDE
 Establish access to Broadband network for all citizen and
Administrations
 Exploit PPP where ever feasible
 Take the lead to eSociety for all actors - if Government will lead , the
others will follow
 Make use of ‘Best Practices’ in other countries ( with customisation to
your own needs)
 Use eGovernment in your region as a marketing weapon in favour for
your readiness to develop new enterprises
Modularity & incrementalism
Hybrid training & mixing of ICT specialists & administration specialists
Cifal Durban e administration workshop / May 2005
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Summary and Conclusions
Page 66
eGovernment is the Key Component on the way to eSociety
Only a Coordinated Approach will show reasonable Results
An updated ‘eGov Strategy ’ must be visible & meanningfullto all Actors
An comprehensive Action Plan has to drive our contributions
Nominate one high-rank Manager for this Process
Do not wait - let us start together - now !
Cifal Durban e administration workshop / May 2005
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eGovernment and ALCATEL world-wide
Page 67
How ALCATEL is supporting eGovernment world-wide
 Perfect overall Solution Offering in nearly all Components
 High Experience as System/Solution Integrator with real References
 Acting as a Partner from Start to Completion (and beyond)
 Consulting in Process and Project and Technical Architecture
 Acting as Outsourcing Partner for Technical Network Operations
 Finance Engineering Support through multilateral funds and PPP
 With world-wide Experience in eGovernment ALCATEL Partnership with UNITAR ( UN Institute Training and
Research) in eGovernment for Central Europe ,Central Asia
( and in other regions world-wide)
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How can Alcatel work with you:A Comprehensive eGovernment Service
Offer
Page 68
We can accompany you throughout the life of your project
CONSULT
Design/Planning
Engineering
Audit/Optimization
Business Plan
DESIGN
Procurement
Integration
Project Management
Quality Assurance
Operation
RUN
Installation
Maintenance
Commissioning
Outsourcing
Training
Cifal Durban e administration workshop / May 2005
BUILD
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Page 70
www.alcatel.com
Cifal Durban e administration workshop / May 2005
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