Transcript Gartner European NSP Quadrant submission

ICT Forum
Philippe Koebel
Senior Vice President EMEA, Orange Business
Services
October 30, 2007
Agenda
 IP Transformation by Orange
Business Services
 Solutions for Operators in Action
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Orange Business Services heritage
one of the few integrated global operators
with a strong leadership in innovation
a European leader in mobile services and
one of the most valuable and recognized
brands in the world
one of the broadest global communications
and services portfolios and networks
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facts and figures
> global reach and local presence
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unmatched seamless reach with a
presence in 220 countries and
territories
wholly-owned mobile networks in 23
countries and a founding member of
the FreeMove Alliance, spanning 26
countries
> key facts
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revenue over €10bn
29,000 people in 166 countries and
territories
leveraging France Telecom Group’s
4,200 R&D researchers
> customers
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3,750 multinational customers
2/3 of top global 100 companies
Focus on verticals: transportation,
banking, oil sector
major market share european SMEs
and public sector
8 million business mobile users
*non-audited figures
Page
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France Telecom / Orange Business Services
strategic positioning
IP Convergence:
Voice / data / mobile
IT & Telecoms
Convergence
Be the world leader
in IP transformation
Be the leader
in information and
communication systems
integration for large
companies
a global integrated operator delivering outstanding
customer experience
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From core to IP transformation and critical applications
2007
2000
end-user
proximity
sites
solutions for IP
transformation
• mobility
• IP telephony
• voice and video over IP
• network integration
services
• communications
outsourcing
• a robust network
foundation
• application based
networking
• IPSec VPNs
• MPLS IP VPNs
• voice VPNs
communication critical
applications
• CRM
• unified messaging
• advanced collaboration
solutions
• machine to machine
• advanced access to
applications
•application hosting
• security
• financial applications
time
Network Related Services
Core
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our portfolio
your business needs
optimize your
communications
infrastructure
keep your business secure
optimize your telephony
improve your office
communication
make your business mobile
enhance your businesscritical communication
applications
networks
security
telephony
collaboration
mobility
applications
professional services
outsourcing services
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fixed / mobile convergence strategy
Service convergence
for clients
•One single number
•One voicemail, one directory,…
•One unique device
Service bundling
for clients
•One contract, one bill, one customer care
•Tariff discounts
•Multiple devices
Fully integrated solutions
for SMB
Orange
Office
for business
Network
convergence
driven by operators
to achieve cost
optimisation
BEW multimedia
Business Talk
2005
Business
Pack
2006
2007
Page 8
2008
track record in the European public sector
> Main IP transformation partner for central and local authorities in
France
> Network and Services provider for Ministries of Foreign Affairs in
Europe (Netherlands, Sweden, Norway, Finland, Austria, Germany,
France…)
> IP transformation for the European Community: Orange Business
Services as provider of S-Testa network and security services
signed in 2006 and under final deployment
> Solutions for Operators in european as well as in emerging countries
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Agenda
 IP Transformation by Orange
Business Services
 Solutions for Operators in action
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new needs and new opportunities
Need of
personalized services
Increasing role of
content and entertainment
Communication suite
versus traditional voice
Multi play and
“all you can eat” offers
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the customer experience yesterday
contacts list
presence
contacts list
mailbox
fixed
telephony
mail
info, games,
transactions
IM
identity
identity
identity,
payment
mobile
telephony
SMS
mailbox
TV
identity,
payment
identity,
payment
identity,
payment
identity,
payment
presence
info, games,
transactions
presence
narrow
band
fixed
broadband
mailbox
mobile
networks
identity,
payment
cable
contacts list
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TV set – STB
PC
presence
telephones
PC
games
console
contacts list
telephones
contacts list
the customer experience tomorrow:
a general trend
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solution for operators: the build, operate and
transfer process
> the Solutions for Operators offering is a structured
process for managing migration into an converged service
provider by leveraging the France Telecom/Orange Group
expertise
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business opportunity assessment: working collaboratively to identify
the business opportunity and how to execute the plan
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design: network, services, organization, operational systems and
business plan
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build: infrastructure, operational support systems (OSS), business
processes (BSS)
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operate: network, service delivery, sales and marketing
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transfer: training in network maintenance and support, sales and
marketing processes, customer care
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a structured methodology
additional / advanced services
build (as a project)
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relationship
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services
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operate (1-3 years)
Business Opportunity
Assessment (BOA)
market plan + GTM
service roadmap
business planning
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project management
network design
processes design and impl.
staffing / roles and resp
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technology
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equipment
project management
network OSS deployment
services deployment
applications deployment
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business operations
optimized TCO
CAPEX + OPEX
marketing
transfer
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business partnership
Equant distributor
domestic provider
domestic FS
revenue sharing
customer satisfaction
service management
application management
billing and invoicing
new services roll-out
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customer care
network management
KPI
technology watch
new technology
deployment
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–
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training
processes
CRM tools
certification
coaching
infrastructure mgmt
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training
processes
OSS tools
certification
coaching
in a nutshell…
> we procure, install and deploy all the requisite equipment
including routers, switches, billing, OSS and BSS
> we provide network design and engineering, network operations
staff, process management, sales and marketing, product
management, project management and security management
> we define processes for order management, trouble management
processes and customer service
> we transfer our knowledge and experience of product
management, customer support, equipment installation and
maintenance, order management, trouble management and billing
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a full suite of available
networks & services
> Next Generation Network
(NGN) migration
> broadband services rollout
and product launch
> enterprise IP services
> mobility services
> fixed and mobile integration
> WiFi hotspots
> machine-2-machine and
telematics
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Solution for Operators in
action: Telecom Polska
solution

build nationwide IP-VPN to the
exact specifications of the global
Orange Business Services
network
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deploy all the sales to order
processes to allow TPSA to run
commercial services
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transfer operations to TPSA once
engineers, customer support,
account teams and all other staff
involved in day-to-day operations
have been trained by Orange
Business Services
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Solution for Operators in
action: Solidere
solution

build metro-Ethernet
metropolitan area network
(MAN) in Beirut city center
 build and operate broadband,
IP-VPN, data centre services,
IPTV broadcast, online
gaming, CCTV systems, WiFi
hotspot, video conferencing,
customer care
 transfer operations to Solidere
in 2008 once engineers,
customer support, account
teams and all other staff
involved in day-to-day
operations have been trained
 extend the network when new
land is reclaimed
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Solution for Operators in Greece: Lannet
> The partnership was announced in June 07 with the purpose to
support Lannet Communication ambition of becoming the telecom
service Provider of Choice in Greece
> Orange Business Services will design and build a customized
broadband network, triple play ready (data, voice, video) under the
Solutions for Operators offering
> Solutions for Operators will rapidly bring to market converged
communications and innovative new services, enabling Lannet to
offer advanced integrated residential, small office and enterprise
services through DSL and WiMax access, including the use of
Orange’s residential “Livebox”
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France Telecom Group / Orange Business Services
a global integrated
operator aiming to
deliver outstanding
customer experience
providing proven
solutions
transforming
operators into
converged services
providers
on the leading edge for
IP transformation and
communication critical
applications
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Thank you
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