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Telework Tools That Work By Steve Janss Telework Tools That Work Vastly scalable and affordable tools help tie remote and mobile workers to the enterprise Copyright, 1994-2004 Network World, Inc. All rights reserved Caveats… by Steve Janss Network World, 08/05/02 Copyright, 1994-2004 Network World, Inc. All rights reserved. Copyright, 1994-2004 Network World, Inc. All rights reserved Product Lineup AgilQuest – OnBoard Executive Works – Connected – TLM Telework Toolkit MCK Communications – PBXgateway Expert City – GoToMyPC Mangosoft – MangoMind Research In Motion – Netilla – Virtual Office BlackBerry 5810 WebEx – Interactive Services Copyright, 1994-2004 Network World, Inc. All rights reserved Top Three Netilla – Virtual Office Expert City – GoToMyPC MCK Communications – PBXgateway Copyright, 1994-2004 Network World, Inc. All rights reserved Netilla – Virtual Office 1U rack Linux box Windows 2000/03 Terminal Server Apps must work with TS Client is a 128-bit SSL Browser Authentication – Pass-through – Remote Auth. Dial-In User Server Copyright, 1994-2004 Network World, Inc. All rights reserved Netilla – Virtual Office Citrix Metaframe / Terminal Server Virtual Office 128-bit SSL Browser Copyright, 1994-2004 Network World, Inc. All rights reserved Netilla – Virtual Office Eliminates all non-browser workstation support requirements Rent: 5 Users – $1,000 Activation Fee – $500 per month Buy: 50 Users (25 users min) – Less than $500 per port Value-Added Reseller Support Required Copyright, 1994-2004 Network World, Inc. All rights reserved Netilla – Virtual Office Current Way: – $200 for Office Suite – $1,000 IMO / user / yr – Inconvenience Users – Rampant Security Problems Pros: – Mobile – Distributed Risk Virtual Office Way – $500 / user – $200 IMO / user / yr – Tight Security – Centralized Updates Cons: – Pooled Risk • More Secure • Eggs in One Basket Copyright, 1994-2004 Network World, Inc. All rights reserved Expert City - GoToMyPC Remotely access your computer at work Highly secure (128-bit AES) Installation/maintenance is a snap Can access PCs via any operating system Screen blanking / keyboard locking Administrative support package – IT staff can implement corporate standards Copyright, 1994-2004 Network World, Inc. All rights reserved Expert City - GoToMyPC Work PC Corporate Firewall ISP Firewall Your Firewall GoToMyPC Broker Copyright, 1994-2004 Network World, Inc. All rights reserved Home PC Expert City - GoToMyPC Caveats: – Broker IP blocked by many IT shops, incl DoD “We don’t know what we don’t know” – Possible third-party vendor workaround Copyright, 1994-2004 Network World, Inc. All rights reserved MCK - PBXgateway Connects Cellular Users to Corporate PBX Routes work calls to cellular user Cellular user enjoys work rates (Class C) Password-based security 8/12/24-port RM unit Connects to MCK’s Extender Line – Routes calls over Internet • EXTender 4000 IP handsets – Think “virtual tech support in India” Copyright, 1994-2004 Network World, Inc. All rights reserved MCK – PBXgateway OCONUS Class C Phone OCONUS PBX CONUS Class C Phone MCK PBXgw Copyright, 1994-2004 Network World, Inc. All rights reserved KT Honorable Mentions AgilQuest – OnBoard – Web-based office reservation system – Corporations with large mobile staff – Maximizes use of empty office space • Office Sharing Executive Works – Telework Toolkit – Variety of tools – feedback/performance monitoring; virtual communications, etc. Copyright, 1994-2004 Network World, Inc. All rights reserved Honorable Mentions Mangosoft – MangoMind – Secure, online (Internet) file server Connected – TLM – Backup for remote workers – Built-in VPN w/ Triple-DES security Research In Motion – BlackBerry 5810 – E-mail, Voice (cellular) WebEx – Interactive Services – Voice+Data Videoconferencing Services Copyright, 1994-2004 Network World, Inc. All rights reserved WebEx Co-browse, chat, record meetings 2 to x interactive communications – Polling feature for larger groups Security – SSL or WebEx’s proprietary std. Copyright, 1994-2004 Network World, Inc. All rights reserved Collaboration on the Cheap PHBB - http://www.phpbb.com/ Message Boarding Anytime, Anywhere Cost: – Software: Free – Hosting Service, $100 a month Copyright, 1994-2004 Network World, Inc. All rights reserved Questions? Thank you for coming!