Transcript Presentation Title is 36 pt Arial Bold—Initial Cap and

Welcome
David Cumberworth
Government Sales
Citrix Systems UK/Ire/South Africa
1 | © 2007 Citrix Systems, Inc.—All rights reserved.
Branch Office
Home worker
PDA/Smartphone
Internet
Cafe
Mobile
Worker
WI-FI
IP Phones
Broadband
A world where anyone can work from
anywhere
2 | © 2007 Citrix Systems, Inc.—All rights reserved.
The Challenge:
Information is Everywhere
Many apps on
many platforms
Internal and external
resources
Client-Server Apps
Web Apps
Desktop Apps
Corporate
Internet
Partner
Outsourced
Enterprise
Resources
Many media types
e-Mail
Documents
Files
Audio & Video
3 | © 2007 Citrix Systems, Inc.—All rights reserved.
Lots of people to
work with
Employees
Partners
Suppliers
Consultants
Consumers
The Challenge:
Access Scenarios are Multiplying
Devices are
proliferating and most
people have several
Untrusted, public, and
wireless networks an
entry point for worms
and attacks
Access
Scenarios
Access to be
persistent and
seamless across
networks and devices
4 | © 2007 Citrix Systems, Inc.—All rights reserved.
Need to control who
has access to what
based on scenario
and role
Traditional Approaches
Increase Complexity and Cost
PC
Applications
Web
Tactical Approach
Access
Scenarios
PDA
Enterprise
Resources
IP Phone
Files
5 | © 2007 Citrix Systems, Inc.—All rights reserved.
People
A Better Way:
A Strategic Approach
PC
Applications
Citrix
Application
Delivery
Access
Scenarios
PDA
Enterprise
Resources
IP Phone
Files
6 | © 2007 Citrix Systems, Inc.—All rights reserved.
Web
People
Factors Driving the Change
• Mobility
• Consolidation
• Globalisation
• Continuity
• Flexible Working
Initiatives
• Security
• Shared Services
7 | © 2007 Citrix Systems, Inc.—All rights reserved.
• Compliance
Summary
Citrix Application Delivery solutions will…
• Lower Costs
• Reduce Risk
• Improve Service To Your Business
• Allow More Agility
8 | © 2007 Citrix Systems, Inc.—All rights reserved.
Enjoy The Morning!
9 | © 2007 Citrix Systems, Inc.—All rights reserved.
Citrix Solutions in Government
Steve Ash
Enterprise Sales Manager, Government
10 | © 2007 Citrix Systems, Inc.—All rights reserved.
Session Synopsis
• Current challenges facing IT departments in the UK
Public Sector.
• Current Public Sector use of Citrix and Access Delivery
for a Centralised organisation.
• Technology update on Citrix products and acquisitions.
• Examples of existing, Citrix-enabled On-Demand public
services.
11 | © 2007 Citrix Systems, Inc.—All rights reserved.
Agenda
• Issues Facing Government IT Management
• Current Use of Citrix in UK Government
• Product Update and Roadmap
• Case Study
• Local Government – Hampshire County Council
• Questions and Answers
12 | © 2007 Citrix Systems, Inc.—All rights reserved.
Citrix in Public Sector – Requirements
Overview
Remote Offices
Presentation
Server
Mobile Access
LOB Applications
Internet
Email Servers
Gateway or Portal
Employee
Home Computer
Firewall
Internet Café/Web Kiosk
Firewall
Citrix Access Gateway
Password
Manager
Access
Management
NetScaler
Web or App Servers
File Servers
Hot Desking Areas
NHS/Shared Service device
13 | © 2007 Citrix Systems, Inc.—All rights reserved.
Smart Phones
Key Government Drivers in 2007
Operatioal
EfficiencyGershon
Consolidation/
Shared Services
Business
Continuity
Transformational
Government
Regulatory
Compliance
Workforce
Flexibility & Mobility
Offshoring
&
Outsourcing
Data
Security
14 | © 2007 Citrix Systems, Inc.—All rights reserved.
Cost
Reduction
Government Shared Service Sectors
Health
Local
Councils
MOD
Atlas, DII
Trusts
County,
City,LB’s
ODPM
MOD
Whitehall
FCO, CO
Security
PMO
HMRC
Education
CfH,
DoH
Universities, Schools
PfS,
DfES
HO,
CJX
DEFRA
DWP
DfT
BSF
Police Forces,
NOMS
Criminal
Justice
HMRC
DWP
15 | © 2007 Citrix Systems, Inc.—All rights reserved.
Other
Departments
Government Shared Service Sectors
Local
Health
MOD
Education
Whitehall
Criminal
Justice
HMRC
Other Departments
• Centrally provided applications
such as Case Preparation and
Custody, SunGard Vivista
• Mobile solutions to Police ‘on
the beat’
• Force Consolidation
• Shared services
DWP
• PITO Citrix User Group
• 36 Forces Nationally
• 35% Concurrency (approx)
16 | © 2007 Citrix Systems, Inc.—All rights reserved.
Government Shared Service Sectors
Local
Health
MOD
Education
• Building Schools for the Future
• City Academies
Whitehall
Criminal Justice
HMRC
Other Departments
DWP
• Opportunities to provide
managed Student access
• Higher Education Citrix User
Group
• 10% Concurrency (approx)
17 | © 2007 Citrix Systems, Inc.—All rights reserved.
Government Shared Service Sectors
Local
Health
• 300+ UK NHS customers
MOD
Education
Whitehall
• National Programme for ITConnecting for Health- spine
authentication
Criminal Justice
• LSP’s – CSC, Fujitsu, iSoft and
Cerner
HMRC
Other Departments
DWP
18 | © 2007 Citrix Systems, Inc.—All rights reserved.
• 15% Concurrency (approx)
Government Shared Service Sectors
Local
Health
• Flexible working, Office/Estate
consolidation
MOD
Education
Whitehall
Criminal Justice
• Shared Services
• Security
• Scalability
HMRC
Other Departments
DWP
• 300+ Unitary, City, County,and
District Councils, Housing
Associations
• 15% Concurrency (approx)
19 | © 2007 Citrix Systems, Inc.—All rights reserved.
The proof…
NATIONAL E-GOVERNMENT AWARD RECOGNISES COST SAVING
HANTSNET NETWORK
• The infrastructure connects over 1,000 sites across the County, with over
13,000 work stations everywhere from highways depots, libraries,
residential homes and many other locations - even as far as an outdoor
centre in Wales.
• Hantsnet saves over £2million a year compared with best practice public
and private sector networks of a similar size, and a further £2million a year
is being saved with the introduction of integrated Hantsnet systems
finance, property management, procurement and HR.
• Councillor Rod Baulk, the County Council's e-Government `Champion'
said "It's a brilliant achievement and it's great news that our cutting edge
IT has helped the County Council make real savings for council tax payers
and has contributed to our recent Four Star rating as one of the best
performing local authorities in the country," he said.
20 | © 2007 Citrix Systems, Inc.—All rights reserved.
Agenda
• Issues Facing Government IT Management
• Current Use of Citrix in UK Government
• Citrix Solutions in Government
• Case Study
• Local Government – Hampshire County Council
• Questions and Answers
21 | © 2007 Citrix Systems, Inc.—All rights reserved.
IT Infrastructure
Dynamic
Rationalised
Standardised
Basic
Uncoordinated, manual
infrastructure
Cost Centre
22 | © 2007 Citrix Systems, Inc.—All rights reserved.
Fully automated
management, dynamic
resource usage
Managed and consolidated IT
Infrastructure
Managed IT Infrastructure
with some automation
Efficient Cost Centre
Business Enabler
Strategic Asset
Customer Profile
BASIC
STANDARDIZED
RATIONALIZED
DYNAMIC
% TOTAL USERS
67
21
6
6
MICROSOFT
DEFINITION
Unco-ordinated,
manual
infrastructure
Centrally Managed
IT Infra with some
automation
Managed and
consolidated IT
Infrastructure
Fully automated IT
mgt, dynamic
resource usage
Low adoptiontypically Remote
Access-. Less than
5% concurrency.
Application
Deployment/Remote
Desktop -between 525% concurrency
Centralised and
Consolidated- up to
50% concurrency
Centralised and
Consolidated- over
75% concurrency
23 | © 2007 Citrix Systems, Inc.—All rights reserved.
Customer Profile
BASIC
STANDARDIZED
RATIONALIZED
DYNAMIC
% TOTAL USERS
67
21
6
6
MICROSOFT
DEFINITION
Unco-ordinated,
manual
infrastructure
Centrally Managed
IT Infra with some
automation
Managed and
consolidated IT
Infrastructure
Fully automated IT
mgt, dynamic
resource usage
Low adoptiontypically Remote
Access-. Less than
5% concurrency.
Application
Deployment/Remote
Desktop -between 525% concurrency
Centralised and
Consolidated- up to
50% concurrency
Centralised and
Consolidated- over
75% concurrency
IT Manager/CIO
CIO/CFO/CEO
(ie moving outside
the IT organisation)
CIO/CFO/CEO
(ie moving outside
the IT organisation)
TYPICAL BUYING
AUTHORITY
IT Manager/Project
Manager
24 | © 2007 Citrix Systems, Inc.—All rights reserved.
Customer Profile
BASIC
STANDARDIZED
RATIONALIZED
DYNAMIC
% TOTAL USERS
67
21
6
6
MICROSOFT
DEFINITION
Unco-ordinated,
manual
infrastructure
Centrally Managed
IT Infra with some
automation
Managed and
consolidated IT
Infrastructure
Fully automated IT
mgt, dynamic
resource usage
Low adoptiontypically Remote
Access-. Less than
5% concurrency.
Application
Deployment/Remote
Desktop -between 525% concurrency
Centralised and
Consolidated- up to
50% concurrency
Centralised and
Consolidated- over
75% concurrency
IT Manager/CIO
CIO/CFO/CEO
(ie moving outside
the IT organisation)
CIO/CFO/CEO
(ie moving outside
the IT organisation)
Some cost savings
on automation
IT becomes enablerLIW (Flexible
Working), Cost
savings (Buildings,
Staff,
RoI model)
IT offers competitive
or strategic
advantage - (eg
Shared Services,
Departmental
consolidation in
Public sector)
TYPICAL BUYING
AUTHORITY
BENEFITS TO
BUYING AUTHORITY
IT Manager/Project
Manager
Tactical
deployments
25 | © 2007 Citrix Systems, Inc.—All rights reserved.
But... if you’re going to centralise
Your technology platform needs to offer you
1
Control
2
Security
3
Optimisation
4
Management
26 | © 2007 Citrix Systems, Inc.—All rights reserved.
Singular Focus on Application Delivery
Citrix Application Delivery
Infrastructure
Any Network
Any User
Any App
Fastest
Best
Lowest
PERFORMANCE
SECURITY
COST
27 | © 2007 Citrix Systems, Inc.—All rights reserved.
Four Elements of an ADI Platform
Citrix Products & Technologies
Citrix Presentation Server
Citrix NetScaler Application Acceleration
Citrix GoToAssist
Citrix ‘Tarpon’ technology
EdgeSight EUEM
Control
Industry leading scalability – 1000 +servers
Application performance and compatibility
Load Management- high management granularity
Application Publishing- WI, WISP
Server Farm Management
28 | © 2007 Citrix Systems, Inc.—All rights reserved.
Four Elements of an ADI Platform
Citrix Products & Technologies
All Citrix Products
CPS 4.0 – EAL2 Compliant
NetScaler – FIPS 140-2 Compliant
Security
Secure by Design – deterministic architecture,.
No data on device
Granular Access, Password Management, Hybrid IPSec/SSL VPN
29 | © 2007 Citrix Systems, Inc.—All rights reserved.
Four Elements of an ADI Platform
Citrix Products & Technologies
Optimisation
All Citrix products
Make best use of existing and costly network resources
30 | © 2007 Citrix Systems, Inc.—All rights reserved.
Four Elements of an ADI Platform
Citrix Products & Technologies
Citrix Presentation Server
Session Monitoring
EdgeSight
31 | © 2007 Citrix Systems, Inc.—All rights reserved.
Management
End to End Monitoring
Session Monitoring
Agenda
• Issues Facing Government IT Management
• Current Use of Citrix in UK Government
• Product Update and Roadmap
• Case Study
• Local Government – Hampshire County Council
• Questions and Answers
32 | © 2007 Citrix Systems, Inc.—All rights reserved.
33 | © 2007 Citrix Systems, Inc.—All rights reserved.
Citrix Application Delivery
Infrastructure
Fraser Kyne
Citrix Systems
39 | © 2007 Citrix Systems, Inc.—All rights reserved.
Business Impact
$15.8B
Average annual weather-related losses in the United States
(Source: US Weather Research Program)
40% of companies that go more than 24
hours without access to their data go out of
business.
Eagle Rock Alliance Ltd/Contingency Planning and
Management survey
93 percent of businesses that suffer more
than 10 days of system downtime will file for
bankruptcy within a year.
National Archives and Records Administration, Washington
7.3% of U.S. companies have had business
operations interrupted because of violence"
(bombing/terrorism).
CFM Magazine
40 | © 2007 Citrix Systems, Inc.—All rights reserved.
Business Continuity Preparation
Gaps
Power Outage
88% of
enterprises
prepared
Data Centre Outage
70% of
enterprises
prepared
Workforce Disruption
13% of
enterprises
prepared
Only 13% of enterprises today are prepared
for a major disruption in workforce operations
** Gartner
EXP
** Society for Information Management
41 | © 2007 Citrix Systems, Inc.—All rights reserved.
Applications from End-to-End
Citrix Application
Delivery
Infrastructure
Any Network
Users
42 | © 2007 Citrix Systems, Inc.—All rights reserved.
Apps
Application Delivery Infrastructure
Virtualize
Optimize
Stream
Application
Delivery
Share
Any Network
Users
43 | © 2007 Citrix Systems, Inc.—All rights reserved.
Apps
Application Delivery Infrastructure
Application
Security
Protect
Control
Any Network
Users
44 | © 2007 Citrix Systems, Inc.—All rights reserved.
Apps
Application Delivery Infrastructure
Measure
Application
Visibility
Monitor
Manage
Support
Any Network
Users
45 | © 2007 Citrix Systems, Inc.—All rights reserved.
Apps
Application Delivery Infrastructure
Application
Visibility
Application
Security
Application
Delivery
Any Network
Users
46 | © 2007 Citrix Systems, Inc.—All rights reserved.
Apps
Developments in Application Delivery
Application
Visibility
Application
Security
Application
Delivery
Any Network
Users
48 | © 2007 Citrix Systems, Inc.—All rights reserved.
Apps
“With Citrix Presentation Server 4
and Microsoft Windows Server 2003,
we’ve been able to double or triple
our users per server and we haven’t
reached capacity yet. We had 120
people on one server the other day.”
Dave Fiske, Citrix Architect, Eschelon Telecom
49 | © 2007 Citrix Systems, Inc.—All rights reserved.
64-bit Platform Support
for Maximizing Return on Investments
125
Servers
33
Servers
50 | © 2007 Citrix Systems, Inc.—All rights reserved.
“With Citrix Presentation Server
as a key part of our 64-bit
architecture, we can get beyond our
existing hard limit for users and achieve
up to 500 concurrent connections
per server.”
David Valcik, Vice President Technology Services, Golden Ventures
51 | © 2007 Citrix Systems, Inc.—All rights reserved.
Citrix Desktop Server and
Dynamic Desktop Initiative
52 | © 2007 Citrix Systems, Inc.—All rights reserved.
CPS = Simple and Fast Desktop Delivery
Client Device
Presentation Server
Application Delivery
Excellent TCO
Published
Isolated & Streamed
server h/w
Published desktop = One OS to
patch/support per 100s users
Optimized
Installed
BUT one size does not fit all users ….
53 | © 2007 Citrix Systems, Inc.—All rights reserved.
Expand Desktop Delivery Choices
Client
Desktop Delivery Model
App Delivery
User
High Power &
Performance
Published
Blade
Dedicated
User
User
User
Isolated & Streamed
…
Personal and
Versatile
Hypervisor
Optimized
Users
Simple and Fast
Installed
Shared
Server HW
Device Types:
Desktop, Thin
Client, Laptop
Which desktop delivery fits best?
54 | © 2007 Citrix Systems, Inc.—All rights reserved.
Which application
delivery model is best?
Solution Vision – Citrix Desktop Server
Revolutionizing Desktop Delivery
Simple & Fast
Desktop Delivery
Simple and Fast
Personal & Versatile
Personal and Versatile
High Power & Performance
55 | © 2007 Citrix Systems, Inc.—All rights reserved.
Application
Delivery
High Power and
Performance
Developments in Application Security
Application
Visibility
Application
Security
Application
Delivery
Any Network
Users
56 | © 2007 Citrix Systems, Inc.—All rights reserved.
Apps
SmartAccess
for Access Security and Control
The only purpose-built secure remote access solution for
Presentation Server
• Enables full VPN access to specified users
• Quick and easy to deploy—
configure as an “integrated secure gateway”
• Transparent to users—no client updates, same logon
Options to suit scalability and
fail-over needs
57 | © 2007 Citrix Systems, Inc.—All rights reserved.
SmartAccess
for Access Security and Control
• Set policy-based access to published applications,
virtual channels, and documents
• Sense and respond to user access scenarios
based on IT-configured policies
Which
User
Which
Scenario
58 | © 2007 Citrix Systems, Inc.—All rights reserved.
Granular Access
Rights
View Only, Edit,
Print, Save
Single Sign-on
for Strongest Application Security
• Improve application security
•
•
•
•
Isolated authentication minimizes risk of password theft
Automated password changes avoid password loss
Password policy controls maintain password strength
Authentication events logging improves visibility
• Simplify application access
• One logon reduces complexity
• Self-service reset and unlock
reduces help-desk calls
Automated logon, policy
control, self-service
59 | © 2007 Citrix Systems, Inc.—All rights reserved.
Citrix Application Firewall
Internet
Web App
Users
Network
Firewalls
Citrix
Application
Firewall
• Protects against all application threats
• Easy to install and maintain
• Positive security model
60 | © 2007 Citrix Systems, Inc.—All rights reserved.
Web Apps
Why Web Security is so Critical
DATA
• Financial Records
• Credit Card #s
75%
of all attacks now target
application vulnerabilities
- Gartner
• Social Security #s
• Customer Records
• Employee Data
• Healthcare Records
• Personal Identity Info
• Transaction History
Web Apps Provide a Direct Link to a Company’s Most
Sensitive Data
61 | © 2007 Citrix Systems, Inc.—All rights reserved.
Developments in Application Visibility
Application
Visibility
Application
Security
Application
Delivery
Any Network
Users
62 | © 2007 Citrix Systems, Inc.—All rights reserved.
Apps
App Performance Issues Are Hard To
Manage…
Users
Complain
about App
Performance
Identify the
Source of the
Problem
Ensure
Optimized
Capacity
Guilty until
proven innocent
Guess first,
then verify
Overprovision,
fingers crossed
63 | © 2007 Citrix Systems, Inc.—All rights reserved.
EdgeSight – End to End Visibility
BUSINESS USERS
Client-Server Apps
End User
Experience
Monitoring
IT SYSTEMS
App Delivery Infrastructure
Web Apps
Desktop Apps
PC Systems
Networks
Servers
Databases
• Proactively monitor performance across all applications
• Instant visibility to application performance problems and bottlenecks
• Improve and enhance support efficiency
• Make users more productive
64 | © 2007 Citrix Systems, Inc.—All rights reserved.
Citrix EdgeSight for Application
Monitoring Across the Enterprise
• End-user perspective of IT
application delivery
• Enterprise-wide view of
application, system, network
performance
• Consistently and continuously
compare application
performance
• All applications
• All users
• Understand performance across
groups
65 | © 2007 Citrix Systems, Inc.—All rights reserved.
Compelling Business Value
“EdgeSight lets IT see what end
users really see.”
“EdgeSight brings a rich client perspective
to application performance management.”
"EdgeSight tracks application performance
and allows us to spot trends before they
become disruptive.”
Guy Chiarello, CIO
66 | © 2007 Citrix Systems, Inc.—All rights reserved.
Developments in Application Delivery
Application
Visibility
Application
Security
Application
Delivery
Any Network
Users
67 | © 2007 Citrix Systems, Inc.—All rights reserved.
Apps
Citrix WANScaler
Following acquisition of Orbital Data
68 | © 2007 Citrix Systems, Inc.—All rights reserved.
55%
1/3
69 | © 2007 Citrix Systems, Inc.—All rights reserved.
of employees in
branch offices
of total IT spending
for branch office
infrastructure
Citrix WANScaler
Makes the WAN feel like the LAN for any application
Existing Apps
2–5x Faster
Up to
50x Faster
Guaranteed
Quality
For Branch Users
For File Shares &
Bulk Transfer Apps
For Real-time Apps
Like Voice & Video
70 | © 2007 Citrix Systems, Inc.—All rights reserved.
Key Strategic Positions in an End-to-End
Application Delivery Infrastructure
Any Location
The gateway through
which users access
those applications
Any Application
Pres Server
VIRTUALIZE
LAN
Branch
Mobile

ClientServer
NetScaler
OPTIMIZE
Project Tarpon
EdgeSight
Access Gateway
Application Firewall
Password Manager
The endpoint, as close
as possible to the user
71 | © 2007 Citrix Systems, Inc.—All rights reserved.
Web
The entry point to the
branch where 55% of all
users access their apps
STREAM
Desktop
As close as possible to
the applications
WANScaler – Best-in-Class
Best Ease-of-Use
Only fully transparent “plug-and-play” appliance on the market.
AutoOptimizer™ provides auto-discovery, auto-configuration, autotuning
Best Solution for Small Branches and Mobile Users
Compact version of software installs directly on PCs
Best Acceleration of problematic WAN protocols
Outstanding TCP flow-control, CIFS acceleration, etc
Best Acceleration of Citrix Presentation Server
Demonstrated improvements of up to 5x
72 | © 2007 Citrix Systems, Inc.—All rights reserved.
Typical App Response Time Improvements
Without Citrix WANScaler
With Citrix WANScaler
Response Time in Seconds
61.2
23
9.31
7.54
10.59
7.48
1.08
Windows File
Sharing
Oracle
73 | © 2007 Citrix Systems, Inc.—All rights reserved.
MAPI
3.45
SAP
3.01
0.85
MS-SQL + AD
Typical Windows File Sharing
Improvements
Response Time in Seconds
Standard CIFS
With Citrix WANScaler
60
40
20
0
Open Word Doc
(1MB)
Browse Directory
with 20 Files
74 | © 2007 Citrix Systems, Inc.—All rights reserved.
Drag & Drop 20
Files (500KB)
Drag & Drop 1
10MB
Drag & Drop
500KB
Summary
75 | © 2007 Citrix Systems, Inc.—All rights reserved.
Application Delivery Infrastructure
Application
Visibility
Application
Security
Application
Delivery
Any Network
Users
Apps
Delivering Any Application with the Best
PERFORMANCE
76 | © 2007 Citrix Systems, Inc.—All rights reserved.
SECURITY
VISIBILITY
COST
Best Access Experience. Anytime. Anywhere.
77 | © 2007 Citrix Systems, Inc.—All rights reserved.
Citrix Government Solutions Seminar 2007
Hampshire County Council
About Us
• Serving a population of 1.25million across a
mainly rural community
• Third largest shire county
• £1489m annual expenditure (2006/07) (£40+m
on IT)
• 33,000 staff, 15000 IT users
• 542 schools, 400+ offices
• CPA rating of 4 Star Council
• Member of HIOWLA
Citrix Government Solutions Seminar 2007
The Challenge
Original Infrastructure
• Pre-intranet knowledge base
• Basic non-windows screens
• Ageing IBM mainframe
• Modest IP connectivity
• Dumb terminals / standalone PCs
• Local software and applications
• Difficult to manage
• Time consuming to support
• Massive change project
Citrix Government Solutions Seminar 2007
The Objectives > original agenda
1. Transforming Services
• New hardware & software platform to exploit new technologies
• Strategy to exploit new ways of working, new partnerships
2. Best Value
• More for less
• Reduce Total Cost of Ownership
3. Centralised Strategy
• Standard environment
• Increase Business Continuity/Disaster Recovery
• Greater security
Citrix Government Solutions Seminar 2007
The Objectives > current language
1. Transformational Government/Shared Services
• New hardware & software platform to exploit new technologies
• Strategy to exploit new ways of working, new partnerships
2. Gershon / Efficiency Agenda
• More for less
• Reduce Total Cost of Ownership
3. Virtualisation and Consolidation
• Standard environment
• Increase Business Continuity/Disaster Recovery
• Greater security
Citrix Government Solutions Seminar 2007
Hantsnet Service – the solution
Cost effective and integrated
• Thin client Citrix Presentation v4
Hn
• Full ICA PN deployment
• IP based voice and data network
• Over 150 IT applications
• 12,000 users,
• 3,500 Wyse Terminals 5,000 Thick Clients
• Deliver network to 400 sites
• Equip and train over 11,000 users
Citrix Government Solutions Seminar 2007
H
Hantsnet – Underpins flexible Public Service
Specialist SAP
IT
Public Service
ECM
EDRM
Hantsnet Hn
Tools Intranet
Learn.IT
CRM
Windows
PC
• any time
• any place
Laptop
SWIFT
Office 2003
Hantsnet
Terminal Devices
PDA
Exchange
ESRI
• any how
Storage
Smart Phone Printing
Arete
Browser
H
Hantsweb Internet
Galaxy
Extranet
Shared Secure
Environment
Citrix Government Solutions Seminar 2007
Hantsnet – Underpins flexible Public Service
Home
Working
Public Service
Specialist SAP
IT
ECM
EDRM
Hantsnet Hn
Tools Intranet
Mobile
Worker
Learn.IT
CRM
Windows
PC
• any time
Hantsnet
Terminal Devices
• any place
• any how
Laptop
SWIFT
Office 2003
Office
Worker
Web
Solutions
PDA
Exchange
Storage
Smart Phone Printing
ESRI
Arete
Browser
H
Hantsweb Internet
Contact
Centre
Galaxy
Extranet
Partner
Network
Citrix Government Solutions Seminar 2007
Shared Secure
Environment
Basic Hantsnet Architecture
• Two Tier Architecture
• Direct Access/Double Hop
Access
Back End
Departmental
• 75 front end/ 70 back end
servers/ 100 Virtual Servers
• 85 Concurrent users per server
• Dell 2950 Dual Processor
Servers
Front End
Corporate
• Windows 2003
Citrix Government Solutions Seminar 2007
Hantsnet - achievements
1. Transformational Government
• Future proof and scaleable platform
• Common corporate toolset
• Streamlined application deployment
• Increased agility to meet change
• Broader partnership working
• Joined up services across secure networks
Citrix Government Solutions Seminar 2007
Hantsnet - achievements
2. Gershon / Efficiency Agenda
ROI (Benchmark SOCITM 2004)
• Desktops total cost of ownership £461 (LAs £713 av.)
• Support cost per desktop £68 (LAs £205 av.)
• Efficiency savings minimum of £2m pa – possibly as
much as £4m+ pa
Citrix Government Solutions Seminar 2007
Hantsnet - achievements
3. Virtualisation and Consolidation
• Standardisation of platforms and solutions
• Efficient centralised management of support
• Central deployment of upgrades and new software
• Improved Disaster Recovery
• Business Continuity / Data Centre capabilities
• Greater security, data management and compliance
Citrix Government Solutions Seminar 2007
Extending the Success to Partners
Hampshire Fire & Rescue Service
• Full desktop 1700 users across 60 sites
Portsmouth City Council
• Social Care systems (1400 users)
Schools
• Web client delivering SAP (2500 users) / Remote backup
Districts & Boroughs
• Highways management / Extranet / Web Hosting
NHS Sites
• Social Care systems / Full desktop service
• Joint Child Protection Register and NHS/N3 Network
Citrix Government Solutions Seminar 2007
Password Manager
PM Project
• Reduce calls to Service
Desk
• Increased hours/flexibility
• Password Reset and
Account Unlocks
• Not ESSO
• Choice based approach
• Early days but up to ¼ of
calls
Citrix Government Solutions Seminar 2007
Current & Future Developments
• Consolidation
– 64bit
– More Virtualisation (Server and Application)
• Contact Centre
– 120 Seat Contact Centre
– Lagan, Genesys CTI, Avaya VoIP
• More Shared Services
– ??
Citrix Government Solutions Seminar 2007
Your Questions
Citrix Government Solutions Seminar 2007
Citrix Government Solutions Seminar 2007
Best Access Experience. Anytime. Anywhere.
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