Transcript CA Infrastructure Management FY11

CA Infrastructure Management
Solving IT’s Most Complex Problems
Enterprises Are Faced With Critical IT Initiatives
1. Transformational IT Activities
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Re-architect and consolidate datacenters
Deploy/increase the utilization of new technologies, including
virtualization and Cloud
2. Revenue Growth & Protection
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Consolidate the revenue platform for a more adaptive, predictable goto-market execution
Increase throughput of IT, optimize utilization
3. Operational Excellence & Organizational Maturity
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Improve resource efficiency, remove silos, and reduce operating
expenses
Rationalize tools & platforms
… and many others
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CA Infrastructure Management
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Infrastructure Management Often Holds Them Up
Costly, Unpredictable, Inefficient
Budget is flat but cost of dayto-day operations growing
Often caught off guard,
creating poor perception of IT
Cloud is introducing new
challenges with
instrumentation and MTTR
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CA Infrastructure Management
© 2011 CA Technologies
CA Infrastructure Management Enables Enterprise
Performance & Growth
32.7%
50%
3X
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Reduction in network disruptions
Improvement to MTTR
Improvement in first call closure rate
CA Infrastructure Management
© 2011 CA Technologies
Analysts Agree
Industry analyst firm IDC validates the CA solution reduces costs and
increases efficiency
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CA customer has 3 IT staff to manage
5000-device network vs. an estimated 4-5
headcount alternative solutions would
require
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CA customer reduced monthly bandwidth
costs by 15%
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CA customer reduced mean-time-torepair by 50%
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CA customer improved first-call closure
rate to 60% from 20%
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CA customer reduced network
interruptions by 32.7%
CA Infrastructure Management
© 2011 CA Technologies
Solution Benefits
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3.
4.
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3.
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Top-to-bottom visibility & control with automated discovery of infrastructure
assets and advanced traffic analysis
Dramatically reduced mean time to repair through patented, model-based
root cause analysis
Proactive performance management to detect issues before users are
impacted
Scalability to build on this foundation to integrated Service Assurance,
including management of end-to-end user experience
Fast time to value, including the ability to prove it through a proof of concept
(POC)
Low total cost of ownership
Open architecture and integration capability across a wide range of CA &
third-party management tools
CA Infrastructure Management
© 2011 CA Technologies
Leaders Around the Globe Choose
CA Infrastructure Management
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CA Infrastructure Management
© 2011 CA Technologies
Building the Service Assurance Solution
CA Infrastructure Management is the first step in achieving integrated Service
Assurance, including insight into applications,
services and transactions across traditional, Cloud, and hybrid environments
CA INFRASTRUCTURE
MANAGEMENT
COMPONENTS
PIVOTAL
INSIGHTS
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CA APPLICATION
PERFORMANCE
MANAGEMENT
CA SERVICE
OPERATIONS INSIGHT
•
networks (data &
voice)
•
web portals & app
servers
•
end-to-end service
models
•
systems
(physical & virtual)
•
JEE, .NET & back-end
•
•
client/server
•
databases
•
TCP/IP
top-to-bottom
infrastructure
mapping
•
environmental
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SLA management
fault, configuration,
performance &
flow analysis
unified
communications
end user experience,
application and
transaction visibility
CA Service Assurance Overview
infrastructure impact
on service quality,
risk & performance
Copyright © 2011 CA. All rights reserved.
CA Infrastructure Management
The Solution
CA Infrastructure Management Targets
Availability & Performance
Application aware CA Infrastructure Management solution
is designed to provide VISIBILITY and CONTROL
into the performance and availability
of the heterogeneous service delivery infrastructure
and ALL of the traffic it delivers.
Multi-vendor, multi
technology
Cross-domain
Scalable
Best-of-breed
Fast time-to-value
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CA Infrastructure Management
© 2011 CA Technologies
CA Infrastructure Management Helps Ensure
Quality of Service Across the Infrastructure
Auto Discovery &
Root Cause Analysis
Traffic Analysis &
Predictive Capacity Planning
Discover and monitor the availability
& health of infrastructure assets and
automatically adapt to changes
Performance Analytics &
Role Based Reporting
Advanced traffic analysis
determines which applications
are affecting infrastructure
performance & improves
capacity planning
Proactively identify
performance
degradations and take
corrective action before
customers are impacted
REDUCE COSTS
IMPROVE PROBLEM RESOLUTION TIME BY UP TO 50%
REDUCE HELP DESK CALLS BY UP TO 40%
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CA infrastructure Management Overview
Copyright © 2011 CA. All rights reserved.
AutoDiscovery and Root Cause Analysis
> AutoDiscovery and
visual topology of
physical & virtual
infrastructure
assets
> Model-based event
correlation, fault
isolation and root
cause analysis
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Understand how the
physical and virtual
environments are related
Visually distinguish
physical and virtual
systems
CA Infrastructure Management
© 2011 CA Technologies
Intelligent Performance Analytics
Proactively detect issues before users are impacted
Self-Learning Analytics
Is performance unusual
compared to normal behavior?
Time is Unacceptable = 15 min.
Upper Threshold
Baseline
Lower Threshold
Time
Time Window = 1 hour
Automatically determines baseline
values
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CA Infrastructure Management
© 2011 CA Technologies
Event Management
Prioritize based
on service impact
Identify impact to
service health
Launch to domain managers for detailed
troubleshooting and remediation
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CA Infrastructure Management
© 2011 CA Technologies
Network Traffic Monitoring & Analysis
> Optimize the infrastructure
for application performance
by gaining visibility into ALL
of the applications, class of
service, hosts, and
conversations
> Solve performance problems
faster with real-time
identification of business and
non-business applications
their users
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CA Infrastructure Management
© 2011 CA Technologies
Capacity Analysis and Planning
> Avoid unnecessary WAN costs
by right sizing your network
links
> Trend future network use by
link and application
> Solve performance problems
faster with real-time
identification of business and
non-business applications
their users
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CA Infrastructure Management
© 2011 CA Technologies
Pre-Defined, Role-Based Reporting
> Out-of-the-box reports require
no configuration
• Service & SLA
• Assets
• Availability
• Performance
• Traffic Analysis
• Configuration Compliance
• Events and Alarms
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CA Infrastructure Management
© 2011 CA Technologies
CA Virtual Assurance for Infrastructure Managers
Virtual
Machines
VMware
vCenter
› Centralized heterogeneous management for
VMware, IBM, Microsoft, Oracle/Sun, and UCS
› Add-on component to CA Infrastructure
Management (CA Spectrum & CA eHealth) and
other CA solutions
CA Technologies Assurance and
Automation Solutions
CA Spectrum®
Oracle/
Sun Zones
IBM
LPARS
MS
Hyper V
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CA eHealth®
CA Virtual
Assurance for
Infrastructure
Managers
CA NSM
CA Server Automation
CA Infrastructure Management
© 2011 CA Technologies
CA Virtual Assurance for Infrastructure Managers
>
Key capabilities
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Real-time discovery and topology mapping enables administrators to
locate every aspect of the virtual host and its sessions
Centralized management of virtual and physical environments through
a single point of control and operational visibility
Root cause via patented analytics intelligently suppresses downstream
alarms resulting in lowering their MTTR and downtime
Industry leading platform coverage, including VMware, Microsoft,
Sun/Oracle, IBM, and Cisco
Proactive performance management and reporting enable baseline
and capacity planning
Manageability features, including optimization of resource pools, Webbased user interfaces, reporting, and role-based security, reduce OPEX
CA Infrastructure Management
© 2011 CA Technologies
CA Infrastructure Management Enables IT’s Most
Critical Initiatives
>
Regardless of the complexity and components of your
infrastructure, CA Infrastructure Management can help you
achieve:
• Top-to-bottom visibility & control with automated discovery of
infrastructure assets and advanced traffic analysis
• Dramatically reduced mean time to repair through patented, modelbased root cause analysis
• Proactive performance management to detect issues before users
are impacted
• Scalability to manage service performance across traditional, Cloud,
and hybrid environments
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CA Infrastructure Management
© 2011 CA Technologies
Thank You!
APPENDIX
CA Infrastructure Management
The Components
Three Best-of-Breed Products in One Solution
CA Spectrum Infrastructure Manager
Availability and Root Cause Analysis
CA eHealth Performance Manager
Proactive Performance Management
CA NetQoS ReportAnalyzer
Network Traffic Monitoring & Analysis
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CA Infrastructure Management
© 2011 CA Technologies
CA Spectrum Infrastructure Manager
Discovery, Visualization, Root Cause, Change-Aware
> Key Capabilities
• Multi-vendor, multi-technology
discovery & relationship mapping
• Intuitive visual topology
• Event correlation & root cause
• Network configuration management
> Customer Value
• Visibility into the availability of the endto-end infrastructure
• Identifies root cause and filters out the
noise to accelerate the triage process
• Integrated network change awareness
associates configuration changes to
infrastructure problems
• Manager-of-managers, role-based
access
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CA Infrastructure Management
© 2011 CA Technologies
CA eHealth Performance Manager
Proactive, Cross-Domain Performance Management
> Key Capabilities
• Comprehensive performance
management across the network,
systems and databases
• “Self-learning” intelligent analytics
• Real-time performance dashboards
• Historical reporting and trending
> Customer Value
• Monitor the performance of ALL
infrastructure components and
supported technologies
• Proactively identifies performance
problems BEFORE they impact users
• Real-time visibility into performance
Historical context to performance
problems
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CA Infrastructure Management
© 2011 CA Technologies
CA NetQoS ReporterAnalyzer
Network Traffic Analysis
> Key Capabilities
• Multi-vendor support
(IPFix, NetFlow, jFlow, sFlow)
• Multi-technology support
(Class of Service, TOS/DS)
• Capacity planning
> Customer Value
• Visibility into ALL traffic that
traverses the service delivery
infrastructure
• Insight into WHY WAN links are
saturated
• Allows for effective & efficient
capacity planning
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CA Infrastructure Management
© 2011 CA Technologies