Transcript Slide 1

Miniseminarie 1
Mobile Extension
Communication
Server 1000
release 5.5
Agenda
> Mobile Communications Client 3100 (Windows Mobile)
> Mobile Communications Client 3100 (Nokia/Blackberry)
> Mobile Extension
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Nortel Confidential Information
Mobile Communication 3100 Series
Portfolio Release 2.0
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Nortel Confidential Information
Mobile Communication 3100 Series
Portfolio
Overview
> The Mobile Communication 3100 Series Portfolio Rls 2.0 program is the evolution of the
Dual Mode Mobile 3100 (DMM3100) client offering
• Release 2.0 expands the Nortel Enterprise Mobile solution to single mode as well as dual
mode devices
> The solution components that make up Mobile Communication 3100 Series Portfolio
Release 2.0 are:
• Mobile Communication Client 3100 (MCC3100) for Windows Mobile
• MCC3100 for Windows Mobile without VPN
• MCC3100 for Windows Mobile with VPN
• MCC3100 for Windows Mobile Administration Tool
• Mobile Communication Gateway (MCG3100)
• Mobile Communication Client 3100 (MCC3100) for BlackBerry
• Mobile Communication Client 3100 (MCC3100) for Nokia
Platforms Supported
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Dual Mode
Single Mode
MCC3100 for Windows Mobile R 2.0
MCG3100/ MCC3100 for
BlackBerry/Nokia R 2.0
MCS5100 R 4.0
Supported
Not Supported – The existing WiCM
solution should be used
CS 1000 R 5.0
Supported
Supported
Nortel Confidential Information
MCC3100 for Windows Mobile
Overview
> The MCC3100 for Windows Mobile is a
communications application designed for
use on WiFi-enabled Windows Mobile 5.0
handheld devices
• WiFi Standby Feature to increase the usability
of the WM device for voice
> The offering is designed to provide a SIPbased client that consolidates cellular and
Wi-Fi voice and messaging services
• No cellular data dependencies
> The MCC3100 for Windows Mobile can be
purchased with or without an integrated
VPN client to provide secure calling from
within the Enterprise WiFi network or from
internet hotspots
> The MCC3100 for Windows Mobile
registers directly to CS 1000 Rls 5.0 (Linux
Based NRS-SPS) or MCS 5100 Rls. 4.0
Nortel Enterprise Communication Servers
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Nortel Confidential Information
Supported Devices
• HP IPAQ 69xx
• HTC Apache
(UTStarcom PPC 6700)
• HTC TyTn
• HTC Universal
(e.g. I-Mate Jasjar))
Windows Mobile 5.0
Dual Mode PocketPC Devices
MCC3100 for Windows Mobile
Modes of Operation
> The MCC3100 for
Windows Mobile is
designed to operate in
one of three zones
> Zone 1: Cellular
Coverage Only
• e.g. Outdoors
> Zone 2: WiFi Coverage
Only
• e.g. Inside a building
where there is no cellular
coverage
> Zone 3: Both Cellular
and WiFi Coverage
• e.g. An office
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Nortel Confidential Information
MCC3100 for Windows Mobile
Solution Components and Architecture
Solution Key components:
• Nortel MCC3100 SIP Voice Client
Public Cellular
• Windows Mobile 5.0 Pocket PC
Device
• Cellular Network Connectivity
• Optional VPN client
MCC3100
Software
Carrier Networks
• MCS 5100 Rls 4.0 or CS 1000 Rls
5.0
• WLAN Infrastructure (Nortel
2300 Series)
PSTN
Gateway
VPN (Perimeter)
Dual Mode
Windows Mobile Device
(802.11/Cellular)
WLAN
802.11
VPN (WLAN)
Enterprise IP Network
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Nortel Confidential Information
MCS 5100
or
CS 1000
MCC3100 for Windows Mobile
Integration with the Windows Mobile Today Screen
MCC3100 Application Toolbar – From the today screen easy access is provided to each of
the MCC3100 application screens
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Nortel Confidential Information
MCC3100 for Windows Mobile
Home Screen
The Home screen appears each time you log in to the MCC3100, and whenever you tap the Home
icon. It displays information relevant to your account, including the number of voicemail messages
you have and whether you have missed any calls. The Home screen can also be used to manage
your network connections (WiFi and cellular).
Status bar – Displays status information such as signal strength, MWI, and
settings for sound and time.
New Voicemail Message indicator – Check the number of messages you have in your
WiFi and cellular network mailboxes.
Missed Call indicator – After checking the number of calls you have missed, you can
proceed directly to the Call Log to obtain additional information and return calls.
DND – When DND is enabled, incoming WiFi and cellular calls are forwarded to voice mail.
CFW – When CFW is enabled, incoming WiFi calls are forwarded to a number you specify.
Network Connections – Indicates your login status on the WiFi and cellular networks. If
the MCC3100 is in “automatic” roaming mode, the login process is automated. In “manual”
roaming mode, you are required to tap a button to log in to a network.
Navigation bar – Displays icons for quick access to the application screens:
• Home screen
• Call Dialpad / Audio Sessions screen
• Call Log screen
• Contacts screen
• SMS screen
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Nortel Confidential Information
MCC3100 for Windows Mobile
Call Dialpad
Use the Call Dialpad screen to place outgoing calls, mute the microphone, redial the last number
dialed, set up a conference, place calls on hold, and initiate call transfers. The MCC3100 for
Windows Mobile dialpad replaces the default Windows Mobile “blue phone”.
Softkeys – Used to select options that appear on the dialpad display.
Back key – Used to delete mistakes.
Network keys – Used to manually select a WiFi or cellular network connection.
Talk key – Used to initiate a call.
End key – Used to terminate a call.
Enterprise keys – Used to:
• place WiFi and cellular calls on hold
• initiate WiFi conference calls (MCS 5100 only)
• transfer WiFi calls.
Microphone control – Used to mute/unmute the microphone.
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Nortel Confidential Information
MCC3100 for Windows Mobile
Feature Summary
>
SIP-based Telephony (via Wi-Fi network):
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Single Number -- Inbound & Outbound Calls
Call Log Incoming, Outgoing, Missed Calls
Call Forwarding
Call Hold
Call Timer
Call Transfer
Call Waiting
DND
DTMF support
Last Number Redial
Network Selection (Wi-Fi/Cell): Manual/Auto
Local Address book (from contacts)
Display Message Waiting Indication
Cell-based Telephony
(Some features dependent on carrier)
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Incoming, Outgoing, Missed Calls
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Hold / Transfer
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Call Waiting
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Local Address book (contacts)
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Display Message Waiting Indication
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SMS support
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IP Telephony Media/QoS/Network
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CS 1000-based Specific Features:
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Support for Private Dial Plans (CDP/UDP)
Call Origination: CLID Table Support
Call Origination: NCOS Support
Call Forward (Busy, No Answer, By Time of Day)
Call Detail Recording (CDR)
Add Mobile Phone to Group Call (From PBX set)
Ring Simultaneously in MADN group
Tracing of Malicious Calls
Telephony Billing
Support for Single Enterprise Voicemail Mailbox
Meet me conferencing (Dial into bridge from Mobile)
MCS 5100-based Specific Features:
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Call Forward (Busy, No Answer, By Time of Day)
Call Detail Recording
Personal Agent-based sequential ringing or simultaneous ringing
Tracing of Malicious Calls
Telephony Billing
Instant Messaging
Support for Single Enterprise Voicemail Mailbox
Meet me conferencing (Dial into bridge from Mobile)
Ad-Hoc Conferencing using the MAS
Audio codecs (G.711A/µ, G.729ab & iLBC), AEC
(Acoustic Echo Suppression), VAD/CNG
STUN & Session Border Controller Traversal
WiFi Standby
Security
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>
WEP (Dependent on Device)
WPA/WPA-PSK (Dependent on Device)
IPsec VPN Support (optional)
Nortel Confidential Information
MCC3100 for BlackBerry/Nokia
Overview
> The Nortel Mobile Communication Client
3100 (MCC3100) for BlackBerry and Nokia
devices is a single mode java application
that allows real-time communication with the
Nortel Mobile Communication Gateway
3100 (MCG3100) to extend mobile features
hosted within the Enterprise infrastructure to
mobile phones
• When the MCC3100 for BlackBerry/Nokia devices
is deployed the MCG3100 is required
> Features extended to RIM and Nokia
Devices
• Single Enterprise Number
• Call origination using the Enterprise network to
reduce long distance costs
Supported Devices
• Nokia E60/E61/E65
• BlackBerry 71xx
• BlackBerry 81xx
• BlackBerry 87xx
• BlackBerry 8800
• Access to the Enterprise Dial plan
• Advanced Call Control
• Originate and Answer Enterprise calls using the MCC3100
from any number including the mobile device where the
software resides
• Ability to initiate Group Calls
• Access to the Enterprise Directory
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Nortel Confidential Information
BlackBerry/Nokia Device Examples
MCC3100 for Nokia
Solution Components and Architecture
Solution Key components:
Cellular Data Network
(GSM: GPRS/EDGE,
CDMA: 1xRTT/EVDO)
• Nortel MCC3100 for Nokia
Internet
Enterprise
Firewall
MCC3100
Software
• Single Mode Client
• All Voice via Cellular Network
• Cellular Data Connection Req.
• Mobile Communication Gateway
3100 (MCG3100)
• CS 1000 Rls 5.0
HTTPS (Data Signaling to MCG3100)
HTTPS (Data Signaling to MCG3100)
Nokia E60/E61/E65
Wireless
Access
Point
LDAP
SIP
Active
Directory
CS 1000
Release 5.0
CDMA/GSM voice calls
extended to/from the
MCG3100 via the CS 1000
to the Mobile Phone
Cellular Voice Network
(GSM/CDMA)
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Mobile
Communication
Gateway 3100
(MCG3100)
Nortel Confidential Information
Enterprise IP Network
MCC3100 for BlackBerry/Nokia
Call Origination Mode #1 – Direct Call
> The direct call feature gives the user transparent access to
the enterprise dial plan and enterprise voice network on
their BlackBerry/Nokia mobile device
> The user dials a number that could be any number that is
accessible via their enterprise dial plan (e.g. 4000,
63431234, 619055801234, 9613456789)
• Transparently the MCC3100 signals the called number to
the MCG3100 via the cellular data network
• The Mobile Device on the MCC3100 then makes an
outbound call to the Enterprise service DN
• The MCG3100 then bridges the service DN call to the true
destination
> Note: Because the dialed number is signaled across to the
MCG3100 the real cellular call in this mode is always to
the Enterprise service DN
• This can reduce toll charges if the service DN is always
local to the mobile device; No matter what number is dialed
all calls always originate into the enterprise via the service
DN
• Conversely, if the service DN is not local to the user even
when the user dials a local PSTN number the call will be
billed as a long distance call
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Nortel Confidential Information
MCC3100 for BlackBerry/Nokia
Call Origination Mode #2 – Call-Me First
> Both the source and destination numbers will
receive incoming calls in this mode
> The source and destination numbers are defined
by the enterprise dial plan that the user has on
his/her PBX set
> Used typically when the mobile user would like to
originate an enterprise call from a device other
than their mobile device
• e.g. Home phone, conference room phone, hotel
lobby
> Can also be used when the service DN is not local
to reduce toll charges or transfer the toll charges to
the enterprise
• The mobile device will always see an incoming call for
all calls in this mode
• The enterprise is responsible for the call origination of
both legs of the call because the MCG3100 originates
both legs of the call
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Nortel Confidential Information
MCC3100 for BlackBerry/Nokia
Receiving a Call
Once you have logged in, you can receive audio calls from any screen of the MCC3100 for
BlackBerry/Nokia. You can accept the call at one of your contact locations, or you can decline the
call.
To accept the call, highlight the contact
location where you want to receive the call,
select Select from the menu, and then
select Accept from the menu. The call will
be forwarded to the contact location you
specified, where you can answer it.
When you receive
an incoming call,
the Incoming Call
Confirmation dialog
appears, overlaying
the current screen.
To decline the call, select Decline from the
menu. The call will be terminated.
Prior to receiving calls you must program your contact locations on the Preferences screen
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Nortel Confidential Information
Communication Server 1000 Rls 5.5
Mobile Extension
Oktober, 2007
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Nortel Confidential Information
Mobile Extension – Introduktion
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Nortel Confidential Information
Mobile Extension: Allmänt
>
CS1000 Mobile Extension funktionen ger möjlighet att ansluta
mobiltelefoner som fungerar som anknytningar i växeln.
>
Inkommande samtal kopplas automatiskt ut till mobiltelefon som är
kopplad till anknytningsnummer som rings. Samtal från
mobiltelefon rings med samma typ av nummerplan som används
inom växeln i övrigt.
>
Samtalskontroll som används för annan fast anknytning gäller på
samma sätt för mobiltelefonen.
>
Mobila användare konfigureras med en Universal Extension
(UEXT) vilket är den logiska/virtuella kopplingen till användarens
mobiltelefon.
>
En Mobil användare kan också ha en bordstelefon (digital, IP etc)
som komplement till Universal Extension. Detta är inte obligatoriskt
utan är en möjlighet.
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Nortel Confidential Information
Mobile Extension: System överblick
Användare B’s mobiltelefon
Telefon C
Service DN eller
Mobil Via
UEXT-B
CS1000
ISDN
Telefon A
Användare B’s telefon
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Nortel Confidential Information
Mobile
Network
Mobile Extension: System överblick
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En dedicerad ISDN PRI Via (MDA) används för att ansluta CS1000 till Mobil
Nätet. Mobil Nätet kopplar alla samtal (förutom nödsamtal (112) och vissa
speciella service nummer (operatörsberoende)) som görs från mobilen till
CS1000 via denna PRI (MDA). Denna MDA används också för samtal till
mobilerna.
Alternativt kan också ett Mobile Service Access nummer ringas från mobilen
(via icke-dedicerad PRI trunk) för att ansluta till CS 1000 Systemet. Detta
Service Nummer används för att ringa annan intern anknytning I växeln
/nätverket eller för att aktivera samtals kontroll funktioner (via FFC koder).
Mobile Service Numret krävs inte om en MDA finns tillgänglig.
Som en option kan en mobilanvändare också ha en annan telefon
(Analog(begränsad funktionalitet), Digital eller IP) med samma
telefonnummer.
En viktig funktion för hantering av samtal från mobiltelefonen är att kunna
identifiera användaren genom att koppla samman mobiltelefonens nummer
(mobilnumret) med anknytningsnumret I CS1000.
När ett samtal görs från mobiltelefonen kopplas samtalet via Mobil Nätet till
MDA som är ansluten till den CS1000 som har användarens Universal
Extension definierad. CLID som visas för CS1000 i detta samtal är mobilens
nummer. Genom att söka i den interna databasen som skapas för Universal
Extensions i växelns databas görs en sammankoppling mellan detta nummer
och användarens anknytning i växeln.
Nortel Confidential Information
Mobile Extension: Funktions överblick
>
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Ett samtal till användarens anknytning kommer att ge ringsignal på
mobiltelefon och på eventuell annan telefon kopplad till anknytning
samtidigt.Användaren kan sedan besvara samtalet på valfri av
dessa ändpunkter.
Samtal rings med samma typ av nummerplan som används inom
växeln i övrigt. CLID som presenteras (nummervisning) för
uppringd part är den interna anknytning som användaren har i
växeln och inte mobiltelefonens nummer.
Om användaren är uptagen i mobiltelefon kommer anknytningen
att indikera upptaget på bordstelefonen som hör till anknytning.
Vidarekopplings funktioner såsom; alla samtal, vid upptaget,
interna samtal m.fl. kan aktiveras från mobiltelefon.
Samtalskontroll funktioner såsom gruppsamtal, Hänvisning,
visning av nummer kan akiveras/deaktiveras från mobiltelefon.
Räckviddsbegränsningar appliceras på samtal från mobiltelefon
på samma sätt och med samma regler som för vanlig aknytning i
växeln med användande av COS/CLS (Class Of Service).
Nortel Confidential Information
Mobile Extension: Funktions överblick
forts.
>
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Telefonist funktioner såsom “sätta samtal på vänt” och “upptaget
indikation” finns tillgängliga för mobil anknytning.
En ny typ av TN , Universal Extension (UEXT), introduceras för att
ge nya CS 1000 mobilitets egenskaper. Detta gör det möjligt att
konfigurera Mobile X Line, Fixed Mobile Convergence Line, SIP Line
och Converged Office Line per användare.
Om Mobile X användaren har en vanlig bordstelefon (digital/IP) med
samma nummer som mobiltelefonen på “prime key” kan funktionen
“handoff” (samtals överkoppling) användas. Denna funktion bör
konfigureras med ett lösenord så att detta anges vid överkoppling av
samtal mellan bordstelefon och mobil (dock konfigurerbart).
Via användande av Mobile Feature Activation Code (MFAC) följt av
Flexible Feature Codes (FFC koder) kan användare under
pågående samtal initiera konferanssamtal (treparts) eller
vidarekoppling med eller utan konsultation.
Nortel Confidential Information
Call to User’s Enterprise DN
User’s mobile phone
DN 687 50020
UEXT calls user’s mobile
68750020
Mobile
Network
UEXT
A Trunk or an
internal call to
Mobile user (DN
4000)
CS1000
ISDN PRI
Rings user’s desktop
phone
DN 4000
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Nortel Confidential Information
Call to User’s Enterprise DN
Scenario 1: Both desktop and mobile phones are idle
> When a call is made to the Mobile user’s enterprise Directory Number and both
the desktop phone and the mobile phone are idle, both the desktop phone and
the mobile phone will be rung.
> The call can be answered from the desktop or from the mobile phone. Once the
call is answered, this user’s DN is marked as busy.
> If the call is answered from the mobile phone, a busy status indication is shown
on the desktop phone.
> If the call is answered from the desktop, the mobile phone will stop ringing. There
will be no busy status indication shown on the mobile phone.
Scenario 2: Either the desktop phone or the mobile phone is engaged
> If the desktop phone or the mobile phone is already engaged in another call, the
system will provide the appropriate busy call treatment to this call. The call
treatment, depending on the configuration of the MARP TN (Multiple Appearance
Redirection Prime TN), could be hunting to another DN, forward to attendant,
forward to Voice Mail, or simply giving back busy tone.
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Nortel Confidential Information
Call made from Mobile
Desktop phone
DN 6000
User’s mobile phone
DN 687 50020
CS1000
Service DN or
Mobile route
Mobile
Network
ISDN PRI
1
2
4
3
User:
Mobile phone 687 50020
Enterprise DN 4000
A call is made from the
mobile phone according to
the enterprise dial plan
format. The mobile
network routes the call to
the appropriate CS1000
where the user data is
configured. The system
analyzes and connects the
call. The following diagram
illustrates the call flow of a
sample call and the
sequence of events that
take place.
1) The user makes the call from the mobile phone and dials the destination DN (i.e. 6000) as if the user is making the call from the office.
2) The mobile network routes the call to the CS1000 system where the Mobile user is configured. The call is made either through the
dedicated ISDN PRI route or a Mobile Service Access DN. The CLID of the call will be the DN of the mobile phone (i.e. 68750020). The
called party DN is 6000.
3) For incoming calls from the ISDN route, the CS1000 system tries to match the CLID to the user’s enterprise DN by examining its internal
database. Once a match is found, the call will be treated as if it is made internally from the user’s enterprise DN. In this example, the
mobile phone DN 68750020 is found to be associated with user’s DN 4000.
4) The destination set is then rung. The display on the destination set shows the user’s enterprise DN (4000) and the corresponding name
for DN 4000. In addition, a busy status indication is shown on the Mobile user’s desktop phone (if equipped, and in a Single Call
arrangement).
>
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NOTE: If a match for the CLID is not found, the incoming trunk call is blocked
Nortel Confidential Information
Service DN
FFC
SERVICE
PBX
TRUNK
DN
8000
Mobile User
16135005050
UEXT MADN
5050
Desktop Set
5000
> Allows detection of incoming calls from valid (CLID table match)
mobile phones.
> If valid mobile user, Dial tone is provided, otherwise the call is
blocked and user will get overflow tone.
> The mobile user can dial an enterprise DN or activate Mobile X call
management features using appropriate FFC.
> Mobile Service Access DNs will not operate as described if called
from an IP trunk, if the digits from the trunk are not received as
inband DTMF tones.
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Nortel Confidential Information
MFAC – Mobile feature ACtivation
> When the mobile phone is connected to another phone in the CS 1000
system, the Mobile X user can initiate the Call in Progress feature
such as Call Transfer, Conference.
> The Mobile X user must press a special key sequence (MFAC) to
signal the CS 1000 system for the feature activation. This special key
pressed is configured as the Mobile X Feature Activation Code (MFAC)
in Overlay 15. (see Overlay configuration section for further details).
> The MFAC is not valid in normal dialing sequences and therefore does
not have to be valid within the customer’s dialing plan.
> Some Mobile providers may use the “*” , the recommended MFAC, as
the initiation of a Mobile Network feature, it is important to coordinate
with the Mobile Network provider and the Public Network provider to
ensure this PBX configuration is not conflicting with their feature
interface.
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Nortel Confidential Information
Call In progress features
> The Call in Progress Features supported for
Mobile X are:
• Call Transfer with Consultation and Call Transfer
on Ringing. (via FFC)
• Three Party Conference Call (via FFC)
• Call Handoff between mobile phone the desk
phone if configured (via Handoff key)
> Once an active call is established with a
Mobile X user, Call Transfer and Conference
Call in Progress features can be activated
from the mobile phone using DTMF MFAC
signal.
> The Call Handoff feature is activated via
Handoff key on the desk top phone.
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Nortel Confidential Information
FFC
Description
MTRA
Initiate Transfer
MCFA
Initiate
conference
MCAN
Cancel/Abort
MCOM
Complete TRN
or Conf
MTGL
Toggle
Call management features
> Call forward all calls
• All calls made to the user’s DN will be call forwarded to the CFW DN regardless
of the states of the users’ desktop phone and the mobile phone.
• Call Forward All Calls can be activated/de-activated on the user’s desktop set. It
can also be activated/de-activated from mobile phone using FFC.
> Call forward no answer
• Calls will be call forwarded based on the configuration on the MARP TN which
can be the desktop TN or UEXT TN
> Call forward busy
• Any DID calls to the user’s enterprise DN when the mobile phone is busy, will be
forwarded to the attendant. For Multiple Appearance DN, the MARP TN
determines the operation of call redirection.
> Call forward, internal calls
• If internal call forward is activated for a Mobile user, all internal calls are
forwarded to ICF DN. Call Forward Internal Calls can be activated/de-activated on
the Mobile X DN from the mobile phone using ICFA/ICFD FFC
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Nortel Confidential Information
Call management features
> Calling party privacy (via FFC)
• The Calling Party Privacy (CPP) feature enables the system to support the
blocking of a Calling Party’s Number and Name from being displayed at the
terminating set on an individual call basis.
• From a mobile phone, the Mobile X user dials the Mobile X Service DN first,
then the CPP Flexible Feature Code (FFC) to prevent their telephone
number and name from being displayed.
> Remote CFW activation/De-activation (via FFC)
• The Remote Call Forward feature can be used to activate and de-activate
the Call Forward All Calls feature of a user’s UEXT. Remote Call Forward
feature is accessible from the attendant consoles (the RCFW key), internal
stations (using FFC for Remote Call Forward), and from PSTN making a
DISA call (followed by FFC RCFW).
> Network class of service
• When a call is made from the user’s mobile phone, this call will take on the
Network Class of Service (NCOS) configured for the user’s UEXT instead of
that configured for the incoming trunk route
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Nortel Confidential Information
Call management features
> Remote UEXT activation/de-activation
• UEXT activation and deactivation can also be used to control (on
per-user basis) whether calls to the user’s enterprise DN should be
re-directed to the user’s mobile phone. If the user’s UEXT is
deactivated, calls to the user’s DN will not ring the user’s mobile
phone.
• Once the user’s UEXT is re-activated, calls to the user’s DN will ring
the mobile phone again.
• There are FFC codes for UEXT Activation (PCAA) and Deactivation
(PCAD). This will allow the user to activate/deactivate the UEXT
feature from an office extension, making a call using Service DN or
making a DISA call from PSTN.
• If the Mobile X user dials the Service DN and the PCA FFC code to
activate/de-activate the UEXT feature for its own Mobile X DN,
authentication of SCPW is not required.
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Nortel Confidential Information
Call Handoff
> This feature allows the Mobile X user to handoff an
established call between the mobile phone and the desk
phone. The desk phone must be configured with a Handoff
key.
> This feature can only be used when the desktop phone
and the Universal Extension share the same Primary DN.
The Handoff key is configured in overlay 11 on associated
desktop device.
> A Conference circuit is required to perform this operation.
If no conference device is available the key will not
function.
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Nortel Confidential Information
Call handoff operation
Handoff from Mobile to desk phone
> The user presses the Handoff key
• the Handoff key lamp is lit
> The user dials the Station Control Password (if POD CLS is configured)
> The user presses the Handoff key
• the Handoff key lamp is off
• the primary DN key is flashing
> The user presses the primary DN key or lifts up the handset to establish
the call on the desk phone
• the primary DN key stops flashing
• a conference call is established between Party A, Party B and Mobile B
> The user disconnects the call on the mobile phone
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Nortel Confidential Information
Call handoff operation
Handoff from desk phone to Mobile
>
>
The user presses the Handoff key
• the Handoff key lamp is lit
• the primary DN key lamp is flashing
The user answers the ringing mobile phone
>
The user presses the Handoff key
• the Handoff key lamp is off
• primary DN key lamp stops flashing
• A conference call is established between Party A, Party B and
Mobile B
>
The user disconnects the call on the desk phone
• the primary DN key lamp is lit (for SCR DNs)
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Nortel Confidential Information
Call transfer - consultation
> The Mobile User dials the MFAC, then the Transfer-init FFC with the
DN where he/she wants to transfer the call.
> If the DN is busy or is unequipped, busy or overflow tone will be
provided to the user for 2 seconds and the user will be reverted back
to the call he/she tried to transfer.
> If the new call is answered, the user may speak privately with the new
party before completing the transfer.
> The user can switch from one party to another by Dialing MFAC and
the Feature-toggle FFC.
> To complete the transfer after consultation User will dial MFAC and the
Feature-complete FFC of go on-hook.
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Blind call transfer
> To activate Blind transfer feature Mobile user dials
Transfer-init FFC with DN where he/she wants to transfer
the call.
> User can complete the transfer if he/she hears ringing by
dialing MFAC and Feature-complete FFC (blind transfer)
or by going on-hook.
> If DN is in the busy state or unequipped, busy or overflow
tone will be provided to the user for a 2 sec and User will
be reverted back to the call he/she tried to transfer.
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Conference with consultation
> To activate Conference feature Mobile user dials Conference-init FFC
with DN of the new party. User may speak privately with the new party
after answer. If DN is in the busy state or unequipped busy or overflow
tone will be provided to the User for a 2 sec and User will be reverted
back to the first call.
> User can switch from one party to another by dialing MFAC and
Feature-toggle FFC.
> To complete the conference after consultation User will dial MFAC and
Feature-complete FFC.
> To cancel an incomplete conference user can dial MFAC and Featureabort FFC. The User will be reverted back to the call he/she tried to
conference.
Note: The same FFC’s are used for Conference and Transfer feature management.
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BGT Busy features
>
>
>
>
>
>
Attendant break-in/Barge-in to mobile
Call hunting
Camp-on
Group hunt (via FFC)
Intercept computer (via FFC)
Ring Again (Ring again against Mobile, not activated from Mobile)
• Ring again when mobile busy
• Ring again no answer
> Busy lamp field indication on ATTN console
> Call forward and busy status (BSF)
> Boss Secretary filtering enhancement
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OC Client presence for Mobile X
When an OC client is involved, one of the following three scenarios follows,
> The OC client works in the “Computer” mode, it works as usual, like a SIP software
phone. It does not converge on either the UEXT for a Mobile X or a desktop phone
associated with a Mobile X, therefore its displayed status should bear no relationship to
the status of the Mobile X.
> If a desktop phone is configured along with a UEXT for a Mobile X, then it is
recommended that an OC client should converge on the desktop phone, then the OC
client will not lose related call control features: The Call Making, Call Transferring, and
Call Forwarding, etc., are supported on the OC client. In that case, the converged OC
client works as usual in “Phone” mode, and its displayed status should reflect the status
of the converged desktop phone, instead of the UEXT for a Mobile X.
> If no desktop phone is configured along with a UEXT for a Mobile X, then an OC client
can converge on the UEXT, then the OC client will not support call control features, such
as Call Making, Call Transferring, and Call Forwarding, etc. When a Mobile phone is
idle and its UEXT is in idle status, the converged OC client displays “Online”.
When a Mobile phone is in conversation and its UEXT is busy, the converged OC
client displays “In a call” accordingly. This is the scenario that will be enabled by
this project.
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