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NBX V3000 IP Telephony Solution We’re Changing the Way Business Communicates. 3Com Confidential Why IP Telephony Now? IP PBX Sales > PBX Sales in 2004/5 IP Telephony Reaching Inflection Point 11000 10000 9000 8000 7000 6000 IP PBX 5000 PBX 4000 3000 2000 1000 0 2000 2001 2002 2003 2004 2005 2006 LAN Telephony Adoption (Average of Analysts) United States Line Shipments 3Com Confidential 1 Traditional Solution -- PBX • 2 cabling plants--66 block distribution • Separate v-mail with separate management • Difficult programming • No call detail reports • Limited connectivity for 3rd party applications • Expensive upgrades Is this a platform for the future? 3Com Confidential 2 Anatomy of an Application Traditional PBX Vs. NBX Traditional PBX Analog or Digital Station Ports or T1 Channels Physical per port connection CTI Boards Dialogic, NMS, Brooktrout, etc. Application Server Application O/S Device Driver Value Proposition •Open Platform •Scaleable •Higher Reliability •Integrated •Lower Cost 3Com Confidential •Mobile 3 NBX V3000 Overview • Key Attributes – – – – – – – – Cost-effective IP telephony solution 1U height 4 analog FXO ports built-in 1 analog FXS port built-in Single power supply and hard disk 15 business phone licenses included Supports up to 1,500 devices Supports up to 720 PSTN lines • Standard Applications include: – 4 ports / 400 hours Auto Attendant / Voicemail • Expandable to 72 ports – – – – – WAN PSTN Call Detail Recording (CDR) Email integration Auto Discovery / Relocation CTI-Computer Telephony Integration System Administration 3Com Confidential 4 Better Applications Equal Better Business Built-in Voice Mail Call Detail Reporting pcXset CTI • Leverage applications to give your company a competitive advantage • Applications can have a substantial return on investment • Applications can help reduce your total cost of operations 3Com Confidential 5 NBX Built-in Applications Browser Based Mgmt Unified Voice / E-mail CTI Off-Site Notification Call Detail Reporting pcXset Soft-phone (1 free) 3Com Confidential 6 NBX 6.0 NBX Basic ACD • Description – Built-in ACD solution provides: – Linear, Circular, Most Idle Agent call routing algorithms – Delayed Announcements – ACD Agent List & Agent Workgroups – ACD Reports (CDR) – ACD Group & ACD Agent Data – Time Stamp based queuing of calls waiting for a hunt group member ACD Groups Listing • Deployment Considerations – 2 agents built-in for demos; 3 agent base keycode; N+ 1 agent keys thereafter • Positioning Tips – Competitive advantage as built-in service Vs. IP Office, 3300, Call Mgr. – Nice price/performance between built-in AA/HG & eXchange CC 3Com Confidential 7 NBX Phone Portfolio 3100 Entry 3101 Basic IP3000 Conference 3105 Attendant Console 3101-Spk Basic 3106C Cordless 3102 Business 3103 Manager 3107C Cordless pcXset Softphone Legacy Link – 16-Port Analog NBX 1-Port ATA NBX 4-Port ATA 3Com Confidential 8 3103 Manager Phone • Description – – – – – – Large Display Phone Full Duplex Speakerphone Headset jack built-in Large LCD Display Supports IEEE 802.3af PoE Gigabit (GbE) LAN + PC Ports– first to market – Supports NBX protocol initially, SIP TBD timeframe – All new User Interface • Support to 12 System Appearances lines, has 3 configured by default and does not require them to be mapped to buttons. • At any given time a maximum of 3 calls are visible on the LCD. • Down arrow icon shows up on the LCD when the user has more than 3 calls. 3103 Manager 3Com Confidential 9 3103 Manager Phone – User Interface 3Com Confidential 10 3107C Cordless Phone • Description – – – – 900MHz Cordless IP Phone NBX feature access & similar UI Multi-Line Access DTMF, hold, Xfer, feature, talk, channel and 4 mappable buttons – Remote Antenna Base • Strategic coverage • 1000 ft++ Range • Benefits – In-building Mobility Offer – Small form-factor for portability 3107 Cordless 3Com Confidential 11 Administer The System and Manage Telephone Users Intuitive Browser Based Administration Call Reports to Manage Costs 3Com Confidential 12 Case Studies 3Com Confidential 13 Ventura Unified Company Name Ventura Unified School District Employees/Nodes 1600 employees / 18,000 students 27 campuses, 4 administration sites Location California, USA +1000 phones at 14 sites to date +3000 connected Ethernet devices Business Problem Legacy telephone equipment lacked a path for expansion and feature requirements Wanted: • A phone and one or more connected computers in each classroom • Structured cabling and a path for data, voice, and video in a single converged network • Feature-rich telephony features including automated attendant, voice mail, call detail reporting, off-site notification, vmail/email integration • Evolutionary and Ethernet-based • Flexible configuration, reliable operation, quick to install, simple Moves/Adds/Changes low cost of ownership 3Com Confidential 14 Ventura Unified - Solution Benefits Solution Benefits Automated attendants save considerable office “switchboard” time in the office Voice mail improves communication throughout the entire school community Attendant console, operator groups, COS, end-user feature management through web browser, vmail/email TAPI integration Moves/adds/changes are handled by regular IT staff. Browser management withNetSet Savings of $50,000-$100,00 per site in architectural and construction costs for new sites Vendors Considered 3Com Cisco Avaya Alcatel Why 3Com Rapid implementation Feature rich Compatible with existing network infrastructure Compatible with existing networking skills Standards-based and evolutionary path Low acquisition cost, reasonable cost of ownership Leveraged with other 3Com offerings 3Com Confidential 15 Ventura Unified Ventura’s Metro Network • Single mode dark fiber provided through CATV franchise. • 75 public agency sites, 28 school sites 3Com Confidential 16 Steris Corporation Company Name Steris Corporation Business Type Technologies to prevent contamination Employees/Nodes 4,500 Employees 47 Sites Worldwide 3,000 Phones 2,500 Computers 3Com Confidential 17 Steris Corporation - Solution Benefits Business Problem Replace existing legacy PBX or key systems in remote manufacturing facilities Age of systems, new facilities Reliable voice communications Integrating with mixed LAN vendors – primarily Cisco Vendors Considered 3Com Cisco Avaya Nortel Solution Benefits and Why 3Com Centralized administration of telephone system Reduced monthly PSTN costs Simplicity to configure Scalability for different office sizes Enabled us to take advantage of our AT&T SDN network for On Net calls. Ability to manage any of our 12 systems from any PC with IE Users where able to easily change their profiles using NetSet. Reducing service calls for basic MAC work Ease of meeting AC power requirements with Ethernet Power Source 3Com Confidential 18 3Com IP Voice Customers 3Com Confidential 19 3Com Voice Market Experience • 1998 -1st to market with IP-PBX • Over 16,500 system deployments • Over 600,000 phones shipped • Operates on 3Com & 3rd-party LAN/WAN infrastructure • 35+ industry awards and growing • #1 IP-PBX systems in 41-400 line size* *Source – InfoTech 1QCY04 3Com Confidential 20