Transcript Alcatel 8690 Application Server

Alcatel 8690 Application Server
August 2002
AGENDA
OSP - Open Services Platform
SMS - Service Management System
SCP - Service Control Point
SCE - Service Creation Environment
Alcatel in NextGenNetworks
OSP Hardware Architecture
Sample Services
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OSP - Open Services Platform
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OSP in the Network
OSP
SCE
Provisioning Data
Netra servers
OSP
SMS
Master database & auditing
Provisioning gateway
Service deployment & management
SCP data synchronization
Platform and service monitoring,
alarming, and reports
SIB development
Script Creation
Service Deployment
Netra servers
OSP
SCP/
App
Server
Ethernet
Service processing
local db management
alarming & statistics to
SMS
Netra servers
OSP
SN
SS7/C7
OSP
SCP/
App
Server
OSP
Media Server
Netra servers
Combines functions of
SMS, SCP, and IP &
eliminates need for AIN
triggers in switches
Play announcements
Gather data/voice
Speech recognition
Fax
T1s
to SSPs
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STP/
Sig Server
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T1s
STP/
to SSPs
Sig Server
Open Software Architecture
Internal
Application
Server
Toolkits
External
Application
Server
HTML, WAP, XML
Product
Creation
Service
Management
Network
Management
Corba, SNMP, FTP
Parlay, Jain,OSA, SIP, XML
Service Creation
Open Services Platform
Self
Activation
Self
Management
User-Service
Interaction
H323, SIP, Radius, Diameter, ...
ISUP, INAP, CAMEL, MAP, IS41
Softswitch
S12/E10 AXE-10 DX 200 EWSD
SSP 8690 SSP
SSP
SSP
Application Server — 5
DMS
SSP
5ESS System X
SSP
SSP
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MultiMedia
Softswitch
Access
Server
Major Characteristics of OSP
>
Very fine control of service configuration
•
>
Very rich set of statistic gathering and display tools
•
>
Platform level & Service level
Open Interfaces for Back Office and External Services
•
•
•
•
•
>
Services can be allocated to specific processors in multi processor servers
CORBA
SNMP
FTP
JAVA
PARLAY
IN Tickets (analogous to CDRs)
•
•
•
•
•
SMS access
SMS actions
SCP/App Server - per call
SCP/App Server - per feature invocation
Records are stored in a file and transferred to a billing system via FTAM or FTP
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OSP Major Components
SMS - Service Management System
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Management of IN SMS Coverage
SMS
Data base management
Provisioning
Technical data
Administrative data
Management & Statistics
Service Management
Fraud detection
Alarm handling
Statistics, Business analysis
Service Modification on-line
Service customization
Download & Distribution
of new service programs
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Access control & Security
Operator access
Subscriber access
Computer access
Multi skill / Multi domain
Filtering & Integration
Data filtering
Call ticket delivery
Billing center (BSS)
Customer Care Center (BSS)
Operational Support (OSS)
Provisioning
Back Office System
Direct I/F
CORBA
SMS
Web
Provisioning
IP Ntwk
Mediation
Device
CORBA
• For direct SMS interface, CORBA IDL is provided
• Mediation Device translates between customer schema and SMS schema
• For Web based access, provisioning screens are provided
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Management Access
SMS operators
I control my
service profile
and behavior.
Service
Subscriber
External
Service
Management
and
Provisioning
Service
Provider
Common
Provider
Access
Manager
External
Infrastructure
Management
Java, CORBA, SNMP, FTP, Command Line
SMS
Intelligent Network
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I control who
does what,
when and where.
I keep the
network going.
I provision and
control the service.
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Management Access
SMS access using JAVA
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On-line Service Customization
Example: Routing Tree
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Statistics
140000
120000
busy
100000
congestion
80000
no_reply
60000
other_failure
40000
premature_release
20000
answ ered
busy
MAY
MAR
JAN
NOV
SEP
no_reply
JUL
0
premature_release
Example: International VPN
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OSP Major Components
SCP - Service Control Point
and Application Server
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Release 2.x References
>
>
References
•
In commercial operation with more than 90 operators world-wide
•
Installed capacity ranges from few CAPS up to 2800 CAPS (Call Attempts Per
Second)
•
From 2 Servers up to geographically distributed configurations with 26 servers
•
Prepaid systems with 10,000,000 subscribers for mobile and 25,000,000 for
fixed)
Commercial Platform Benchmarking Example: Singtel
•
>
Location Portability and Calling Name Service running
–
on 3 SCF servers and 2 signalling servers
–
sustained 660 CAPS during 82 hours
–
Call success rate 99.99996615%
Burst traffic
•
Mass calling service Telstra: from 100 CAPS to 660 CAPS in 1 minute
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SCP/AS - Flexible Configuration
SMS
BEP 1 BEP 2 BEP 3
SMS
BEP 4 BEP 5
BEP 1
FEP1
FEP 1
FEP 2
FEP 3
SCP1
SS7
links
FEP 4
SCP2
Distributed
Front End Processor
 Communication Stack
Back End Processor
Service Logic (SCF)
 Service Data Handling (SDF)
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BEP 2
FEP 2
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Replicated
Monolithic
FEP Architecture
Functions:
FEP
Process
>
Application
identification
>
distribution
•
FEP
Manager
>
load sharing+
resilience
•
load sharing
• active/stand by
Distribution Table
App id
Events from platform
(SEP up,SEP down, BEP down,...)
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SEP
id
State
Rate ...
241
1
Active 25%
241
2
Active 25 %
243
5
Stand- 8
by
0
>
load control
•
%
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dynamic filter
• alarm generation
BEP Architecture
To SMS
BEP
manager
IN
Defense
process
Application 1
Application 2
DPE
service
manager
service
manager
Update
alarms &
statistics
Oracle
Snapshot
process
Ora
SEP
SEP
proc
proc
shm
shmdb
server
shm
Prepaid Credit
Regs & Deregs
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Oracle Process
Oracle Process
from SMS
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ora
OSP Major Components
SCE - Service Creation Environment
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Service Creation Process
Windows NT Platform
SDE
SCE
Objects
Generator
SIBS
Libraries
Port to
Events
Statevents
Production
SCE
Platform
Editor
Service Production
Sun Solaris Platform
-compile package
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Sun Platform
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-generate .tar files
Creation of Services
>
New services can be gracefully introduced without
impacting the availability of existing platforms
>
Customers can extend the protocols using the tools
providing with the programmable protocol layer
PARLAY
Gateway
JAVA
Service Logic Interpreter (SLI)
SIBB Library
SIP based
VoiceXML, SOAP,
etc.
Custom
SIBB Library
Programmable Protocol Layer
DB API
AIN 0.X ANSI-41
CS1
Camel
Third Party Software
LDAP
Megaco
SIP
RADIUS
TALI
Telecom Platform
Solaris
Created applications supported via Parlay, JAVA and SIP
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Training Headlines
>
SCE tool
>
Script editor tool
>
Script generation
>
Service production
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SCE Tool
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SCE main window
Open an
exisiting
service
Launch
script editor
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Launch
service
production
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Launch
emulator
Script Editor Tool
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Introduction
>
Service script
•
•
•
A service script is a sequence of linked sibs that define the service logic
The script is divided in pages. Each page has a grid of 30 rows and 30 columns. The
intersection of a row and column is called state or cell
The script can be divided in subscripts:
–
–
–
–
subscript 0 (default)
subscript 1
...
subscript 8
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: pages from 001 to 099
: pages from 100 to 199
: pages from 800 to 899
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Script Editor tool (I)
>
Main window
state
001001002
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Script Editor tool (2)
>
Service script and component palettes
•
sibs
• macro sibs
• connectors
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Script Editor tool (3)
>
Macro sibs
•
Special script page that groups a set of sibs which may be called several
times in the service script
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Script Editor tool (4)
>
Connectors
•
Used to link script pages
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Tips
>
By right clicking on sib’s icon, we can perform several actions: edit SIB parameters, run
SIB’s help…
>
To reverse the output legs of a sib:
•
•
press Ctrl and left click on one output leg
left click on the other output leg
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Toolbar
Button
Button
Description
To create a script
To open an existing script
To save the script
To print the script
To display the SIB palette
To write a comment to a SIB.
When the button is clicked, the
“Add unlimited comment”
appears
Description
To read a comment from a SIB
When the button is clicked, the “Read unlimited
comments” window appears
To go to the previous page in the same script
To select a page in the same script
To go to the next page in the same script
To go to the previous script in the same service
To select another script in the same service
To go to the next script in the same service
To switch between a macro page and the script
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Script Generation
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Script generation
>
Code generation
•
Code generation menu Start generation (F5)
•
When generation is complete, close the Generation window and save the service script
You can review the traces or the errors of the source code generation by selecting: Code
generation menu  View generation result submenu  Generation traces/errors
•
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Service Production
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Service Production window
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Platform plug-ins
>
List of platform plug-ins
–
Database dimensioning
–
GUI for service management
–
Statistic
–
Event/alarm
–
Operator messages
–
Configuration-Compilation-Link on SCE factory
–
Access
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Operator messages plug-in
>
This plug-in does not require any user intervention. It only creates a list
of commands to insert in message table (pfmconfig service) the
messages that can be issued by the service GUI’s
>
Result files are stored in <prod_path>\lib\platform folder\smp
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Alcatel in NextGenNetworks
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Media Functions
Typical NextGen Network Elements
-play messages
-collect digits
Translation Services
-FAX
-conference calling
Application
Server
Media Server
-number to IP address
-number to gateway
-SIP address to no./gateway
SIP
Phones
SIP Phone Support
Proxy
Server
-routing trees
Signaling SS7 to IP
Gateway
Redirect
Server
-registration srvr
-TALI
IP Network
-dial plan master
ENUM
Server
-presence server
Softswitch
-basic services
-knows SIP owners
Cable Modem Srvr
Media
-PSTN signaling support
Gateway
IP to PSTN Gateway
-redirects to internal/
PSTN Master
-number to gtwy xltn
-supplies IP address
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PSS Server
Gateway Controller other DSL Server
Master SIP Locator
external gateways
-M2PA
Access
Proxy
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-communications to other
-H.323 to TDM
softswitches/networks
-RTP to TDM
-access to PSTN
Alcatel SIP Architecture
Genesys
Call Center
8690 Application Server
-SIP Proxy Server
-SIP Redirect Server
OSP
MMAS
DSLAM
DSL Modem
PSS 5742
SIP
RADIUS
ATM
PC Phones
SIP
RTP
SIP
Multiservice
Switch
Router
RT
P RTP
H.248
SIP
SIP
RTP
IP
7510 Media
Gateway
SIP Phones
TDM
5020
Softswitch
Exchange
POTS Phones
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8688 Media
Server/
Intelligent
Peripheral
SS
7
ISUP
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OmniPCX
IP PBX
Business Phones
Transition Elements
SCE
>
>
>
Can start with Transition SCP and
Media Server that support SS7
and TDM
Add IP support during network
migration
Eventually drop SS7 support
when fully migrated
SMS
8690
App
Srvr
Transition
SCP
Transition
Intelligent
Peripheral
TDM
SCP
TDM
Netwk
TDM
Switch
5ESS, 4ESS
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8688
Media
Server
Softswitch
IP Network
Media
Gateway
TDM
Intelligent
Peripheral
TDM
STP
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>
Elements minimized
>
Startup investment minimized
>
Opex minimized
>
Migrate as growth demands
The 8690 Application Server in IP Networks
SCE
TDM
STP
SS7
SMS
IP SCP
(8690 Application
Server)
SIP
TALI or M2PA
SIP
IP Network
Edge
STP/
Signaling
Server
TDM Network
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Alcatel
Softswitch
SIP
Intelligent Peripheral
(8688 Media Server)
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Media
Gateway
The 8688 Media Server in Packet Networks
Announcement Lab
TDM
STP
IP SCP
(8690 Application
Server)
SIP
SIP
Alcatel
Softswitch
RTP
SS7
RTP
T1/E1/ISUP
TDM Network
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IP
IP Network
SS7
Edge
STP/
Signaling
Server
SMS
Intelligent
Peripheral
(8688 Media
Server)
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Media
Gateway
Samples of NextGen Services
>
1. Internet Video Conferencing
>
15. Internet Line Overflow
>
2. E-Mail Delivery of Voice Mail
>
16. Web Page Billing Access
>
3. Virtual Secretary
>
17. Personalized Routing
>
4. Self Provisioning of Services
>
18. Instant Messaging
>
5. Meet Me Conferencing or Conferencing
on Demand
>
19. Virtual University
>
20. Mobility
>
21. Multimedia Mail
>
22. Kiosk Kalling
>
23. Gil's Telemarketing Handler
>
24. Advertising While You Wait
>
25. Web-based Phone Service
>
26. Proximity Monitoring Service
>
27. Geographical Location-Based Services
>
6. Web-based Conference Control
>
7. Click to Talk
>
8. Internet Call Waiting
>
9. Internet Call Through
>
10. Mixed Environment VPN
>
11. Universal Help Service
>
12. Business Call an Expert
>
13. Forward to Net
>
14. Virtual Business Line
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OSP Hardware Architecture
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Sun Netra Servers
4U
6U
Netra 20 Server
* 1 or 2 UltraSparc III CPUs
(750MHz)
* Up to 8 GB RAM
* 2x 36GB disks
* DAT and CD ROM
* 3 Alarming Contacts
- Critical
- Major
- Minor
- SW controlled
* 4 PCI slots (3 full, 1 half)
* 6 Ethernet ports (5 via
QFE card)
770 Watts Max Pwr Diss
9 Amps DC Nominal
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Netra t 1400 (DC)
Netra t 1405 (AC)
* 1 - 4 UltraSparc II CPUs
(440MHz)
* Up to 4 GB RAM
* 4x 36GB disks
* DAT and CD ROM
* 3 Alarming Contacts
- Critical
- Major
- Minor
- SW controlled
* 4 PCI slots
* 5 Ethernet ports (4 via
QFE card)
All rights reserved © 2002, Alcatel
Telco Grade Netra Servers
>
Netra 20 and t 1400 are NEBS level 3 certified
>
Netra 20 is used for
•
•
•
>
FEP
IP-SU or SCP Monolithic (medium capacity)
SMS for medium networks
Netra t 1400 has been certified for high processing power
and disk capacity needs
•
•
•
BEP
IP-SU or SCP Monolithic (high capacity)
SMS for large networks
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Solaris NEBS Frame
>
NEBS / -48V Offering in Telecom frame
•
Includes visible and audio alarm indicators
>
Includes redundant autosense 10/100Mbps Ethernet hubs
>
Includes latest Alarm System
•
•
Supports SNMP reporting of hardware alarms
Supports sensing of Netra alarm contacts
>
Incorporates new Power Distribution Unit with breakers instead
of fuses
>
Cabinet covering enhances appearance and resistance to
environment hazards
>
Access doors compliant with all telco standards
>
Universal cabinet for hard floor or raised computer floor
mounting (full top or bottom cable access)
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NTF Frame Layout
ALARM
TERMINAL SERVER
NTF Frame
>
Blank Panel
PDU A
Blank Panel
PDU B
19” by 40” deep
Blank Panel
AIScout-2 Remote Access / Alarm
server
Telect PDUs
SHELF 7
>
Front to rear cooling
SHELF 6
>
Louvered doors
>
Integrated alarm & remote
access server
SHELF 5
DISK ARRAY A
DISK ARRAY B
Workstation
Keyboard/Monitor
SHELF 4
>
Fused PDUs
SHELF 3
>
Integrated keyboard,
monitor, craft server
SHELF 2
2 D130 disk arrays
(SMS data)
Craft server and
keyboard / monitor
drawer
1 - 8 generic slots
- up to 8 Netra 20 servers
- up to 5 Netra t 1400
servers
SHELF 1
>
NEBS Level 3
•
System testing planned
4Q2002 - 1Q2003
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SHELF 0
ETHERNET SWITCH 0A
ETHERNET SWITCH 0B
ETHERNET SWITCH 1A
ETHERNET SWITCH 1B
Blank Panel
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Intra-system LAN switches
Ethernet I/O DSX
(optional)
OSP Frame: Netra t1400 Loaded
Example - SCP
ALARM
TERMINAL SERVER
Blank Panel
Breaker Panels
PDU A
Blank Panel
PDU B
Blank Panel
ON
FAULT
ALARM 1
STBY
ALARM 2
SUPPLY A
SUPPLY B
POWER
U
U
SYSTEM
Sun
U
U
U
U
U
U
BEP A
t1400
microsystems
Netra
TAPE
CDROM
t
1400
Configuration includes:
ON
FAULT
ALARM 2
SUPPLY A
SUPPLY B
POWER
SYSTEM
U
U
Sun
U
U
U
U
U
U
BEP B
t1400
ALARM 1
STBY
microsystems
Netra
TAPE
CDROM
t
1400
DISK ARRAY A
DISK ARRAY B
Workstation
Keyboard/Monitor
-two FEPs (max 96 SS7 links)
-two BEPs (typically 600 CAPS)
-two SMSs (active/standby)
SMS A
SMS B
Note: Mate would not require SMSs
ON
FAULT
ALARM 1
STBY
ALARM 2
SUPPLY B
POWER
SYSTEM
U
U
SHELF 2
Sun
U
U
U
U
U
U
FEP A
t1400
SUPPLY A
microsystems
Netra
TAPE
CDROM
t
1400
ON
FAULT
ALARM 1
STBY
ALARM 2
SUPPLY A
SUPPLY B
POWER
U
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SYSTEM
Sun
U
U
U
U
FEP B
t1400
U
U
U
microsystems
Netra
TAPE
CDROM
t
1400
ETHERNET SWITCH 0A
ETHERNET SWITCH 0B
ETHERNET SWITCH 1A
ETHERNET SWITCH 1B
Blank Panel
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Redundant 100Mbps
switches
OSP Frame: Netra 20 Loaded
Example - SCP
ALARM
TERMINAL SERVER
Blank Panel
PDU A
Blank Panel
PDU B
Breaker Panels
Blank Panel
BEP A
BEP B
Configuration includes:
SMS A
-two FEPs (max 96 SS7 links)
DISK ARRAY A
DISK ARRAY B
Workstation
Keyboard/Monitor
-four BEPs
SMS B
-two SMSs (active/standby)
BEP D
Note: Mate would not require SMSs
BEP C
FEP A
FEP B
ETHERNET SWITCH 0A
ETHERNET SWITCH 0B
ETHERNET SWITCH 1A
ETHERNET SWITCH 1B
Blank Panel
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Redundant 100Mbps
switches
OSP Frame Physical Dimensions
19”
40”
ALARM
TERMINAL SERVER
Max Power Draw:
5375 W @ -48V
(112 A)
Blank Panel
PDU A
Blank Panel
PDU B
Blank Panel
ON
FAULT
= Four 30A Power Feeds
ALARM 1
STBY
ALARM 2
SUPPLY A
SUPPLY B
POWER
U
U
U
U
U
Netra t 1400 Weight:
SYSTEM
Sun
U
U
U
microsystems
Netra
TAPE
CDROM
t
1400
ON
84 lb. each
FAULT
ALARM 1
STBY
82.9”
ALARM 2
SUPPLY A
SUPPLY B
POWER
U
SYSTEM
Sun
U
U
U
U
U
U
U
microsystems
Netra
TAPE
CDROM
t
1400
DISK ARRAY A
DISK ARRAY B
Workstation
Keyboard/Monitor
Netra 20 Weight:
60 lb. each
SHELF 2
SHELF 1
SHELF 0
ETHERNET SWITCH 0A
ETHERNET SWITCH 0B
ETHERNET SWITCH 1A
ETHERNET SWITCH 1B
Blank Panel
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Service Descriptions
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Services Sampling
>
Calling Card/Prepaid Card
>
Virtual Private Network
>
Enhanced 8xx Service
>
Expanded Account Code
>
Crossover Service - Work At Home
•
uses elements of both TDM and NextGen
Networks
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Calling/Prepaid Card
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Calling/Prepaid Card Services
Traditional Calling Card
TRADITIONAL CC/PPC
 Subscription based
 Business people
 Travelers
 Families, students, etc.
Intelligent
Network
Bill
Card number = 123456
PIN code = ****
Card holder = John
Smith
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Card number = 123456
Card holder = John
Smith
Credit limit = $100.00
Current bill = $7.75
Branding, Graphics, Sponsoring
>
Marketing is the key issue to success
>
Create and penetrate brand name
• Company Promotion together
with offered services
• Position card as the ‘one and only’
>
Create a ‘market’ for used prepaid
calling cards
• Card Artwork/graphics may become
a collector’s item
>
Recover (part of) card production and
distribution cost through publicity
and/or sponsoring…
123456
JOHN SMITH
123456
Colonel John Doe
Value $10.0
123456
Value $10.00
123456
Value $10.00
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AuthCard
Level *3*
Calling Card Service Call Flow
SSP
SSP
AIN 0.2 Messaging
SCP
SCP
Info_Analyzed
Send_To_Resource
 SSP Queries SCP for further instructions to
Setup
process CCN call
 SCP instructs SSP to connect to IP for
user data input
 IP prompts user and collects data (Card #,
PIN, Account Code, etc.)
Disconnect
 IP sends all user data input to SCP for
Resource_Clear (RC)
further processing.
Analyze_Route
 SSP disconnects IP
 SCP sends final routing information to SSP
 The user can re-originate a second call with
Reorigination
the previous user input data (Card #, PIN).
Info_Analyzed



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SRP
IP
All rights reserved © 2002, Alcatel
Provide_Instructions


User Interactions
AIN Send-To-Resource
Alcatel SCP
AIN Functionality
 SEND-TO-RESOURCE/RESOURCE CLEAR
AIN 0.2
Switching
System
Alcatel IP
BENEFITS:
 ALLOWS CALLS TO BE SENT TO A DEVICE FOR SPECIALIZED HANDLING:
 DEBIT CARD SERVICE
 CUSTOM ANNOUNCEMENTS
 COMBINE SERVICES ON FEWER
 VOICE RECOGNITION
PLATFORMS
 VOICE MAIL
 ELIMINATE MULTIPLE QUERIES
 OPERATOR ASSISTANCE
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All rights reserved © 2002, Alcatel
Calling Card Services
Prepaid Calling Card (PPC)
Card number = 123456
Current credit = $7.75
PREPAID CALLING CARD
 ‘Buy and Call’
 Mass use
 Promotion and gifts
 City visitors, etc.
 Option to Recharge
Intelligent
Network
Card number = 123456
Value = $10.00
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All rights reserved © 2002, Alcatel
PPC Service Flow
Start service
End service
Welcome announcement
Input account parameters
parser
Input destination & ABD
Origin & Destination screening
Remaining credit/time Message
Yes
message
Publicity Message
No
Follow-on call
Present User Menu
Remaining credit message
CONNECT
BUSY/NO REPLY
Call Setup
B-party release
To call
To menu
Message recording
CONVERSATION
Real time credit check
A-party release
To menu choices
Credit exhausted
Mandatory
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Enable/Disable possible
All rights reserved © 2002, Alcatel
AIN Features for PrePay Support
Alcatel
SCP
>
New Triggers
•
•
•
•
•
>
Operator Services
Specified Carrier Trigger
O_Disconnect_Called event request
O_Disconnect_Called event request message
Support of Office-based Triggers for IMTs
New Extension Parameters
•
Reorigination flag
• Reorigination count
• Original dialed SAC
• Collect-called-number flag
>
AIN
Switch
- Low balance and tone
- Forced disconnect timer & tone
- IN user-defined data
- CCN simultaneous-use flag
New Billing Types for Charge Number Parameter
•
Debit Card
• Calling Card
• User Defined Bill Types
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Debit Card
Platform
All rights reserved © 2002, Alcatel
Operator
Services
Selected Service Details
Virtual Private Network
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All rights reserved © 2002, Alcatel
Virtual Private Network
Headquarters (HQ)
East Coast (EC)
Branch
South East (SE)
Branch
West Coast (WC)
Branch
IN
PSTN
VPN Tables
- virtual network
- feature tables
- subgroup tables
214 912-3123
Off-net Access
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Card Access
All rights reserved © 2002, Alcatel
Remote Access
VPN Service Features
… AND MORE
FEATURES ...
 VPN On-Net
 Range Privileges
 VPN Off-Net
 Customized announcements
 Time dependent call
 Customized supp. Codes
screening
 Off-Net overflow
 Forced On-Net
 Virtual On-Net
 Authorization Codes
 Calling Card Access to VPN
 Variable length dialing plans
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 Range provisioning
 Sub-networks
 Wireless Access
 Centrex ANI
All rights reserved © 2002, Alcatel
Selected Service Details
Enhanced 800 Service
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All rights reserved © 2002, Alcatel
Enhanced 800 Service
East Coast (EC)
Branch
Headquarters (HQ)
South East (SE)
Branch
Statistics
West Coast (WC)
Branch
Service
Management
Bill
800 / 888
time
9 am - 4 pm EST4pm - 9am EST
IN
Origin
972
214
303
303
PSTN
972 223-2424
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HQ
SE
HQ
EC
214 912-3123
WC
WC
WC
WC
303 216-9189
All rights reserved © 2002, Alcatel
303 216-9190
Enhanced 800 Service Features
… AND MORE
FEATURES ...
 Origin dependent translation
 Call rerouting (busy, no reply)
 Time dependent translation
 Call queuing
 Day type dependent
 Customized announcements
translation
 Traffic dependent translation
 Information dependent
translation
(user prompter)
 User PIN control
 Routing tree scheduling
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 Mass calling
 Percent Allocation
 PIN management (provider &
subscriber)
 Service statistics (provider &
subscriber)
 Customer profile management
All rights reserved © 2002, Alcatel
Expanded Account
Code
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All rights reserved © 2002, Alcatel
Expanded Account Codes
800 Based Calling Card
Account Codes Expanded up to 24 Digits in Length
SSP
IP
SCP
Notes:
Info_Analyzed (N00)
Trigger: Specific Digit String
Send_To_Resource
Destination Number of IP
SCPID + Correlation ID (up to 16 Digits)
Setup
Provide_Instructions


User Interactions
Disconnect
Resource_Clear (RC)
Play Announcement
Collect PIN, If PIN is valid, collect Destination Number
Collect Expanded Account Code
Validate Expanded Account Code
Analyze_Route
Translated Number
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All rights reserved © 2002, Alcatel
Work At Home
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All rights reserved © 2002, Alcatel
Network Requirements
SCP
TDM
Switch
5ESS, 4ESS
VPN
database
PSTN/NGN
database
B-party
PSTN
Network
NGN IP Network
PSS 5742
Radius
client/server/
proxy
Offsite Work
Location
VPN1
PC applications
A-party
My corp.
PSS client
Softphone
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Modem
IP-Gateway
7300
ASAM
All rights reserved © 2002, Alcatel
VPN2
My ISP
PSS portal screens
Corporate
My ISPLogin
Advertisement
click through
click2dial
click2dial
My ISP Login
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Corporate Intranet
Click2Dial
All rights reserved © 2002, Alcatel
Home Phone Options
>
POTS Phone
•
Uses existing PSTN network
• No added phones in home office
>
SIP Softphone
•
Adds new phone to home environment
• Simplifies direction of calls from co-workers
• Calls from PSTN must go through a gateway
>
Both POTS and SIP Softphone
•
Use POTS phone for incoming calls
• SIP Softphone for outgoing calls & calls from coworkers
• No new network design required
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All rights reserved © 2002, Alcatel
Work at Home/Offsite Scenario
>
Worker has decided to work at home or another location than primary office
>
Minimum configuration at new location:
•
>
Computer, DSL, PSTN Phone and/or SIP Phone
Worker uses PSS Client to sign on to PSS
•
PSS validates user
•
May use SCP for extra security
>
From PSS screen, worker selects office LAN (VPN1)
>
PSS sets up connection for worker on VPN1
•
May optionally require further security validation
•
Worker is now on company network
>
PSS notifies SCP of worker logon to company network
>
SCP updates VPN telephony database with worker presence
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All rights reserved © 2002, Alcatel
Work at Home Established
>
Calls from network to worker redirected to home office
•
•
•
>
SCP VPN database contains new location
Uses existing POTS phone at home location
Worker interaction limited to logging in to company network;
phone redirection is transparent
Optional features
•
Voice Mail overflow may be directed to new mailbox
–
•
•
home mailbox, separate mailbox, or overflow elsewhere
Worker hours may be logged via SCP (login, logout times)
Calls from worker may be made via softphone on computer
8690 Application Server — 77
All rights reserved © 2002, Alcatel
Other Possibilities...
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All rights reserved © 2002, Alcatel
Additional Possible Services
>
ANI-Based Screening
>
Do Not Call/Disturb
>
Find Me
>
700 PIC (Primary Interexchange Carrier)
>
Wake Up Call
>
Global Screening/Routing (country code, city code)
>
Mass Calling
>
Operator Services
>
Conferencing on Demand
>
Virtual University
>
White/Yellow Pages with click-to-dial
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All rights reserved © 2002, Alcatel
www.alcatel.com