Transcript HP & Cisco Unified Communications Solutions CAT BBN April 2008

HP & Cisco
Unified
Communications &
Collaboration
Solutions
Markus Hahnel, HP Services
CAT, Boeblingen, April 2008
© 2008 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice
Agenda
•
What challenges does
Unified Communications
address?
•
HP Services
Unified Communications
Offerings
•
The HP Advantage
•
Examples & Customer
Successes
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What challenges
does Unified
Communications
address?
Customer Challenges
Unified Communications can help!
How can I…..
•
Reduce my mobile phone charges?
• Reduce business travel expenses?
• Reduce the number of communications devices needed?
•
Simplify management and operations overheads?
•
Shorten product development cycles?
• Shorten time to market?
• Be more responsive to customers?
•
Shorten overall business decision cycle times?
• Help my people be more productive?
• Make sure we are using up-to-date information?
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Unified Communications:
What is it all about?
Fixed communications
Shorten decision cycle time
People
Voice
Improve customer responsiveness
Improve collaborative working
Data
Reduce Capex and Opex
Integrate
and
simplify
Video
Mobile Communications
Technology
Eliminate location dependence
Process
Eliminate device dependence
Access to voice, data, and video services regardless of time, location or device
Call center agents
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Fixed desk
Knowledge worker
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Commuter
Road warrior
Enterprise Communications Challenge
The Knowledge Worker’s Pain
Knowledge Worker are affected every day with:
•
Too many disjointed devices
−
−
−
−
−
−
•
•
•
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Office phone
Cell phone
Instant messaging
Email
Voice mail
Complex user interfaces
Limitation of availability of
application and presence
information
High Mail load: leads to
inefficiency and delays
Increasing demands for realtime communication
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One size does NOT fit all!
Example of a Mobile Worker Categorization
Voice
Data
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Typical Communications Starting Point
Multiple channels, fragmented access
Video
Cost
Mobile
Telephony
Rigid
Fixed
Telephony
Multiple
infrastructure
s
IT
Systems:
E-mail, IM,
Document Mgmt,
Conferencing,
CRM, etc.
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Limited
manageability
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Lack of
control
Unified Communications
The goal….
Integrated
Enterprise
Communicatio
n&
Collaboration
System
for
Voice, Video
& Data
Common infrastructure
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
One common infrastructure

Higher degree of variable costs

Comprehensive cost control

More flexibility

Full control and manageability

Standardized hardware and
software
Simplified and consolidated networks
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Any client
HP
Unified
Communications
Offerings
Unified Communications HP
perspective
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Unification
Collaboration
Conferencing
Presence
Presence, policy, access, routing and relationships
Messaging
Responding to customer
needs for communications
over an IP network—
enabling people to
connect and collaborate
independent of medium,
location, and device.
Application Integration
Voice
Seamless and secure
integration of voice, email, fax, video, IM, rich
presence, conferencing
and collaboration via
converged systems.
Networks and computing
Mobility/Wireless Servers/Storage/Software Management
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HP UC: Product Mapping
Illustrating key components based on Cisco & Microsoft platforms
Network & Systems Management
HP SW (Openview), SCOM, SCCM, CiscoWorks
E-Mail
Microsoft Exchange Server 2007
Microsoft Office
Instant Messaging
Communications Server 2007
Cisco Unified Presence Server
Microsoft Office
Communications Server 2007
Conferencing
Telephony
Microsoft Exchange Server 2007 UM
Desktop Clients
Cisco UPC
Microsoft Office
Microsoft Office Communicator
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Cisco Unity for Microsoft Exchange
Mobile Clients
Phone Clients
Microsoft Office, Ipaq, SmartPhones
Communicator Mobile
Core IP Network
Cisco Unified
Communications Manager
Cisco
IP -phones
Cisco Unified
Presence Server
Cisco Meeting Place
Cisco Networking Products (Router, Switches)
Active
Directory
Directory Services
Microsoft Groove Server 2007
LDAP
Server
Microsoft Office SharePoint Server 2007
Presence
Collaboration/Portal
Microsoft Office
Communications Server
2007
Security Services
Unified Communications Offering
Solution portfolio (services and products) designed to help enterprises realise the
vision and benefits of deploying Unified Communications Solutions
•
Full Menu: suite of Communications services & products
• HP Hardware and Software: Robust portfolio of server
storage, PC’s, phones, PDA’s & software
•
Partnerships: HP technology with Leading Applications and
Network Vendors
•
Planning Services: Discovery, Assessment, Proof-ofconcepts, architectures, decision tools, bill-of-materials, rollout strategy
•
Deployment Services: Design, project management,
procurement, installation, turn-up & testing
•
Support Services: A full suite of product lifecycle support
•
services and end-user service desk
Outsourced Services: Management and hosting of
messaging, collaboration and mobile infrastructure &
devices
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Unified Communications Solution
Portfolio
Unified Communications Solutions
Assessment, Strategy and Architecture Services
Migration to IP
Solutions
Messaging
Solutions
Collaboration
Solutions
IP Telephony
PBX Replacement
Network Upgrades
Unified Messaging
Presence
Exchange Integration
Collaboration
& Mobility /FMC
Video Conferencing
Rich Presence
Integrated
Business
Solutions
Application
Integration
Business
Applications
“Digital Hospital”
Support Services
HP has capabilities to provide services across all solutions and the ability to
integrate them together
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HP Services for the complete Unified
Communications Lifecycle
Unified Communications strategy –
Business Alignement
UC Business technology Roadmap
Assessment:
-ROI indication
-Business & UC Models
-Video collaboration
Strategize
Solution architecture
& solutions Design
Design
Analyze
Unified
Communications
Solutions
Evolve
Identify
Identify
-Line of Business
-UC Solutions
Pilot
Proof of Concept.
Verify design and
integration
Manage
Management of
messaging, collaboration &
infrastructure/devices
Roll out
Support
Verify
Solution &
operational
support
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Business, Design and
performance measure
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Roll-out according
to strategy and
roadmap
The HP
Advantage
Why HP for Unified Communications
Implementing Unified Communications
can be a complex “journey”. HP’s
approach is to simplify and integrate.
HP has:
• Established consulting
methodologies for assessments
•
Differentiated technology portfolio
• Strategic alliance agreements with
leading UC Vendors: Cisco,
Microsoft
• Made significant investments in UC
capabilities: skilled workforce, demo
centers, industry specific solutions
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Unified Communications Partner
strategy
Strategic Partner
Cisco
Microsoft
Networking
PBX
HP-Unified CommunicationsCollaboration SI role
Consulting
Assessments
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Computing
Storage
& Software
Collaboration
Messaging & Device
February 2007
– HP RestrictedIntegration
Deployment
Tools
Management
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Support &
Training
Key Partner Relationships
Cisco
•
Microsoft
HP is…
•
− Cisco’s FIRST Global Certified
Partner
− Recognized as Prime Integrator for
Exchange Server 2007 and Office
Communications Server 2007
− One of two Cisco Global Gold
Partners
− The leading integrator of Microsoft
technologies—worldwide
− Gold certified in 38 countries
− A market leader in virtually all
Microsoft installed-base categories
− HPS holds Cisco Partner
certifications in 52 countries
•
HP has…
− Global support offerings for Cisco
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HP is…
•
HP has…
− 6,000 Cisco certifications and
specializations
− 29,000+ Microsoft specialists
− Joint solution development
− Joint solution development
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− Microsoft solutions focused practice
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The UC Journey is different for
everyone
Tailored to the unique requirements of individual clients
Solution elements
IP telephony -
10
3
Enterprise applications IP network upgrade -
8
7
Mobile telephony -
7
3
5
2
9
WLAN networking - 1
Portal E-mail upgrade - 1
2
4
4
8
Unified Messaging -
6
Collaboration (audio/video) Presence/Instant Messaging -
Company A
Company B
Phased approach
9
5
Management -
6
Using common infrastructure, management, security
and standardized HW/ SW platforms
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11
Time
Customer
Successes
Huber+Suhner
Manufacturing
The HUBER+SUHNER Group are a leading global supplier of components and systems for electrical
and optical connectivity for telecommunications, industrial applications and transportation. With about
400M€ annual revenue and 2690 employees HUBER+SUHNER is a high-tech company present in 60
countries around the globe .
Objectives
Approach
Results
• Decrease operation costs and
Communications inefficiencies
that resulted from locally
managed telephone systems
in different locations
•
•
•
•
•
• Better global project team
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IP Telephony
Unified Messaging
Conferencing
Fix Mobile Convergence
HP’s global implementation
services
− Design + System
Integration
− Support
alignment, through more
efficient internal
communication
• Global dial plan, single
conferencing solution with
document sharing
functionalities, single office
number, presence indicator,
resulting in an environment
with increased quality and
productivity
• Cost optimization based on
reduction of internal calls via
public telephony, single voice
box solution, single office
number, one global
conferencing solution
“We rely on our global IT infrastructure to support our
centrally managed business processes, such as
innovation, generating orders and order fulfilment. The
Unified Communications solutions from HP, being
deployed across three continents, will help us to further
streamline operations and improve our ability to adapt
quickly to changing business needs. The strategic
alliance, the global presence, the technological
leadership and the compelling offering were the decisive
factors to team up with HP .”
Head of Global Information systems
HUBER+SUHNER
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July 2015
2015
St. Olavs Hospital
Healthcare
Objectives
Approach
Results
• Use Information and
Communications Technology
(ICT) to unlock the benefits of
modern healthcare
Communications for the
benefit of the residents of
Central Norway
• Provide a basis for continuous
organizational and clinical
development over the next
decade
• Develop new 1,000 bed
hospital implementing the
latest ICT and telephony
solutions
• Design, develop and install
Internet Protocol
Communications (IPC)
Solution
• Employ Campus MPLS LAN
Switching
• Develop, design and deploy
Unified Communications and
Wireless mobility
• Provide solution design,
systems integration, risk and
test management, project
management, training and
support services
• Supply patient terminals,
telephones, servers, and PCs
IT improvements
• A single converged IP network
for voice, data and video
providing seamless hospitalwide communication
• New patient terminals,
portable data solutions and
telephony units
Business benefits
• Doctors and nurses get
constant access to patient
information
• No matter where they are,
fixed and wireless
Communications keeps
everyone in contact
• Swift access to test results
and medical imaging
• Reduced risk of lost records or
mistaken information
• A better standard of healthcare
• Happier patients
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Summary

Application Integration


Unification
Presence, policy, access,
routing and relationships

Collaboration
Conferencing
Presence
Messaging
Voice



Networks and computing
Unified Communications is not a point
solution, it is a journey for the enterprise
Many of the components needed are
typically already in place
Identify your starting point, and create a
roadmap for the future
Focus on tangible business results rather
than technology
Appreciate that different users have different
needs, but make sure you have commonality
on things like security, management etc
Focus on ease-of-use and end-user behavior
changes as these will be major success
factors
HP offers the entire portfolio, from business
consulting and products all the way to
support and management of the complete
platform
Mobility/Wireless
Servers/Storage/Software Management
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Call to Action
How can HP help you with your UC journey?
Solution Elements
Mobile telephony -
• HP has the Resources and Experience
IP telephony -
• Workshops for Assessments & Strategy
Enterprise applications -
• Architecture & Designs
IP network upgrade -
WLAN networking Web Portal E-mail upgrade Unified Messaging Collaboration (audio/video) -
Start
• Roll-out & Implementation
• Microsoft/PBX Integration
• Security & Management
• Support Services
Presence/IM Management -
Time
Unified CommunicationsJourney -
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Technology for better business outcomes