Transcript Network Operation Center

Digital Business Options, LLC
Growing your Business with Technology
Digital Business Options, LLC Proprietary Information
Our Customer’s Requirements
Knowledge
Experience
Quality
Service
Customer
Satisfaction
• Increase Network
Availability
• Decrease Staffing &
Training Requirements
• Optimize your Network’s
Bandwidth Utilization
and Performance
• Improve Productivity
while Decreasing
Operational Costs
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Digital Business Option’s Solution
Our Network Operation Center Provides:
• 24x7x365 Monitoring
• Problem Detection, Resolution and
Notification
• Performance Management
• Network Optimization
• Software Maintenance Upgrades
• Configuration Backups
• Trouble Tickets, Status, Performance &
Utilization Reports are all available via the
Internet
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Network Monitoring Models
Network
Monitor
Advanced
Network
Monitor
Basic
Server
Monitor
Advanced
Server
Monitor
Basic
Performance
Scan
WWW/FTP
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Network Operations up to
7x24x365
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Problem Diagnosis
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Contact 3rd Party
Telco/Vendor
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Network Analysis
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Performance Management
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Trouble Ticket Status via
Web
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Monthly Reporting
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Real-time Web Status
Reports
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Notification to Designated
Contact(s)
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Network Monitoring – Advanced
Performance & Management
Tier 3
• Network Map
• Real Time Fault Detection
• Problem Diagnosis and
Resolution
• Escalation to Telcos,
Hardware Service
Providers or Dispatchers
• Network Performance
Reports via the Internet
• Network Engineer
Analyzes and Reports on
the State of your Network
• Complete Network
Management
Tier 3
Tier 2
Tier 1
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Network Monitoring – Basic
Tier 2
Tier 3
• Device Identification
• 24x7x365 Network Monitoring
• Problem Detection
Tier 2
• Notification to your Contact
• Web Based Reports
Tier 1
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Performance Scan
Tier 3
Tier 1
• Monitors Mission Critical Internet
Servers and Services
Tier 2
• Email Notification
• Web Based Reports
Tier 1
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Additional Services
• Information Technology Infrastructure
• Network Design and Implementation
• Server Configuration
• Internet Access
• Firewalls
• Virtual Private Networks
• Wireless Access
• Web Hosting & Page Design
• SOHO Cable/DSL and Network Installations
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Key Manufacturers Supported
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ADC
Adtran
Ahead
Altigen
Cisco
D-Link
Extreme
GDC
HP
Kentrox
Larscom
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Linksys
MCK
Miranda
Mitel
Netgear
Nortel Networks
Paradyne
Symantec
Tellabs
Xyplex
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Return on Investment
• Consider the costs of employing Network Analysts, and
keeping them trained in the latest technologies.
• Your current network staff is available 40 hours per
week. We will provide 24 hour coverage, 7 days a
week, 365 days a year.
• We prevent network problems by implementing
changes based on analyzing performance and trend
analysis reports.
• Your networking staff is now available to respond to
your businesses priority requirements.
• A properly configured and tuned network permits you
to effectively run your business.
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Why Partner with Digital Business Options?
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Quality is Key:
Our goal is to ‘Do it right the first time’.
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Commitment:
Our business is based on the philosophy that we will do
Whatever it takes to get the job done!
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Experience and Knowledge:
Our core team has over 150 years of experience in the service,
Network Operations Center and IT arenas. We implement and
support a broad range of software and hardware solutions.
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Infrastructure and Staff:
We compliment your organization by providing the infrastructure and
staffing required to support your network.
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Unique Network Operation Center:
Our NOC is supported by our integrated database business system
that encompasses our customer’s site, contract, equipment, trouble
ticket, network/device status, notification, escalation and financial
data. The web-enabled system permits our customers to access their
company's data from anywhere in the world.
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Service Summary
We are committed to building long term relationships by
consistently achieving industry excellence.
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Proactive and Reactive Monitoring Services
Network Performance - Analysis and Recommendations
Web-Based, Real-Time Ticket Tracking
LAN Services, WAN Services
Voice, Data, Video, IP, Wireless
Multi-vendor Support, Multi-technology Competent
Engineer, Furnish, Stage and Install (Assemble, Wire and Test)
National Coverage Via Our DBO-Alliance Network of Certified
Technicians.
Comprehensive Logistics System – Parts Sparing
Flexible Pricing Models
Extensive Maintenance Offerings - Labor Only and Full Onsite
Guaranteed On-Site Response Times
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DBO’s DATA NICHE
Technical Niches: Data
• Routers: Cisco, Nortel, 3Com, Juniper
• CSU/DSU: Adtran, GDC, Kentrox, Paradyne, Veralink
• Hubs/Switches: Cisco, Extreme, HP, Linksys, Nortel, 3Com
• Modems /DSL: Various
• Servers: Compaq, Lucent, Dell, Sun, Unix, Linux, Novell
• Desktop: Compaq, Dell, HP, Microsoft
• Wireless: Cisco, Avaya, Symbol, 3Com, Motorola
• Video: GDC, Miranda, Polycom, Tanburg, Sony
• VOIP: Cisco, NEC, Convergent
• Cabling: Cat 5, Cat 5e, Cat 6, Fiber
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DBO’s VOICE NICHE
Technical Niches: Voice
• Key Systems and PBX: Nortel, Lucent, Mitel, Altigen,
Comdial, Fujitsu, Northern Telecom, Rolm, Telrad,
Toshiba, Vodavi
• Switches: Cisco, Fujitsu, NEC, Nortel etc.
• Cabling: Cat 3, Cable Distribution Systems
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End To End Solution Provider
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Network Design / Migration Consulting
Project Management
Site Surveys
Cabling
Installation
Maintenance
Remote Network Monitoring
IT Asset Management
Transport Analysis
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Contact Digital Business Options
Digital Business Options, LLC
PO Box 301
Harwinton, CT 06791
Tel: (860) 485-1886
http://www.dbopt.com
Digital Business Options, LLC Proprietary Information