Transcript Slide 1

Taking DIS Services
to the Next Level
Innovative Enterprise Services
IPMA Executive Seminar
September 11-13, 2006
DIS Listened
 DIS customers told us what services they wanted.
 DIS made their wants part of our strategic vision.
 DIS advanced responsive State budget proposals.
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Mission-Critical Focus
 Leadership and Innovation
 Quality and Reliable Products and Services
 Project Support
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Leadership and Innovation
 Video Conferencing and Web Collaborative Conferencing
(Bob Deshaye)
 Live Communication Server (Roland Rivera)
 E-mail Archiving (Karen Peterson)
 Machine Virtualization (Karen Peterson)
 Eastern Washington Business Continuity Facility
(Cammy Webster)
 Load Balancing (Cammy Webster)
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 Enterprise Integration Service (Scott Came)
Videoconferencing
 New DIS managed service will provide an enterprise based,
interactive videoconferencing service that is shared by all state
agencies
 Dedicated facilities will be available in key locations across the
state
 Highest quality full video and audio conversation with other
domestic and international locations that do business with
state government can be connected through bridge facilities
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Simplified Network Diagram
ISDN
VIDEO BRIDGE
Eve
rett
/Arl
Public Switched
Telephone
Network
IP to ISDN
GATEWAY
ingt
on
i ma
Yak
IP
Network
Seattle
pia
ym
l
O
Spokane
Tri
-C
itie
s
Enterprise Videoconferencing
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Videoconferencing Current Status
 Decision Package submitted to OFM for approval in FY08
budget cycle
 Equipment and support costs defined and included in
decision package submittal
 Continued support from major branches of government
including legislature, higher education and cabinet agencies
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Web Collaborative Conferencing
 This new service enhancement will add the ability to share
presentation materials over the IP network in addition to the
audio only conference service in use today.
 Agencies may share PowerPoint slides, Excel spreadsheets,
Word documents etc., while conducting traditional audio
conferences through DIS.
 Several hundred simultaneous users are supported.
 DIS Conference Operators will be available to assist
customers with presentation set up and support as needed.
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Simplified Network Diagram
`
`
`
Public Switched
Telephone
Network
IP
Collaboration
BRIDGE
Operator
Console
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Web Collaborative Conferencing
Current Status
 Major upgrade scheduled of all DIS audio conferencing
equipment to new Web Collaboration infrastructure
 Equipment installation scheduled for mid-FY07
 Normal audio conferencing service still available without
interruption for existing users
 OFM approved rate model allows agencies to choose a
monthly subscription amount for unlimited Web Collaboration
Conferencing use
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What is Live Communications Server?
 Enterprise-grade, scalable and secure IM solution
 Integration with desktop
 Extensible platform built on industry standards
 By 2008, 80% of all businesses will use IM
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Network Diagram
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Live Communications Server
Current Status
 Updates to Active Directory to support Live Communication
Server have been applied
 Interagency project team has been formed
 Finalize business plan
 Present to Enterprise Active Directory Steering
Committee and the CAB
 Release RFQ for acquisition tbd
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E-mail Archiving
 Provides efficient and reliable long-term storage of messages
 Ensures security and integrity of archived messages
 Provides seamless access to archived data for authorized
users
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Machine Virtualization
 Better utilization of resources
 Faster response to business demands
 Improved flexibility and scalability
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Eastern Washington
Business Continuity Facility
 Shared disaster recovery and operational data center
capability in Eastern Washington for the recovery of
server-based computer systems
 Effective recovery capability that avoids duplication in cost,
effort, staffing, security and data communications
 Infrastructure services for TSM and SAN connectivity to
mainframe disaster recovery site in Philadelphia
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Load Balancing
 Service to enable fail-over from one server to another
 Distributes workload
 Technology available to agencies on the State Governmental
Network (SGN) and Public Governmental Network (PGN)
 Based on Cisco Content Switching Module (CSM) technology
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Enterprise Integration Service
 Middleware to send messages between systems and
coordinate system interactions
 Repository to store, display, and search system interface
models and documentation
 Integration competency center to manage middleware and
repository, and consult with agencies on integration strategy
 Certificate Authority for the State Government Network
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Leadership and Innovation
Questions?
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Quality and Reliable
Products and Services
 Enterprise Security Services (Laura Parma)
 Leasing Program Expansion (Scott Smith)
 Next Generation Network (Roland Rivera)
 Olympia Capital Campus Fiber Network Expansion Project
(Roland Rivera)
 IT Service Management (Laura Parma)
 DIS Facility Proposal (Jim Albert)
 Wireless (Roland Rivera)
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Enterprise Security Services
 DIS pleased to add to suite of Enterprise Security Offerings
in FY07
 Multiple agency requests for adding to current offerings
 New set of services
 Managed Firewalls
 Enterprise Virtual Private Network (VPN)
 Secure Sockets Layer (SSL) VPN
 Reviewed at OFM Rates Day and the CAB
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Enterprise Security Services
 Managed Firewall Services
 Provide new service offering to centrally manage agency
firewalls
 Enterprise VPN Services
 Enable smaller field offices to access agency's primary
systems and data securely
 Secure Sockets Layer VPN
 Ability to work remotely from alternate locations with
secure access to agency computing resources without
requiring client software on the workstation
 Provides additional offering to the Client VPN offering
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Leasing Program Expansion
 Lease Program
 Operational leasing of personal computer, laptop and
fileserver hardware to state agencies and higher
education
 Expansion
 Add 15,000 desktops and laptops for a total of 30,000 in
FY08 & 09
 Financial Benefits
 Allows agencies to spread payments through life of
equipment
 Moves from large capital expense to utility-like payment
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Leasing Program Expansion
Lifecycle Asset Management Improvements
Lower purchase costs
Regularly planned
deployments lowers
cost of installation,
training & support
Upgrade cycles become
reqular events with fewer
funding issues
Asset fully
utilized
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Leasing Program Expansion
 Current Customers
 Corrections
 DSHS
 Financial Institutions
 Fish & Wildlife
 Health
 Industrial Insurance Appeals
 Labor & Industries
 Liquor Control Board
 Military
 Personnel
 Retirements Systems
 Veterans Affairs
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Next Generation Network
 High-speed telecommunications network that will meet the
future need of the K-20 Education Network
 Provides lower networking costs for customers by leveraging
DIS expertise in wide area networking
 Single point of contact for designing, ordering, implementing
and operating eight different networks
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Next Generation Network (NGN)
 Business Goals
 Use the IT infrastructure
 Reduce costs
 Meet legislatively mandated requirements
 Enhance customer experience
 Architecture Goals
 Based on wavelength technologies
 Provide multi-service provisioning platforms (MSPP)
 Provide more Ethernet aggregation points throughout the state
 Benefits of NGN Architecture
 Reliability and Availability
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Flexibility
Scalability
Cost-effectiveness
Support of customer business needs
NGN Architecture
Wave
Node
SPO
2 x 2.5G λ
OLY
PULL
2 x 2.5G λ
λ
.5G
2x2
VAN
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Next Generation Network Status
 Design has been completed
 RFQ has been released
 Responses due October 5, 2006
 Award(s) notification October 24, 2006
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Campus Fiber Network
 Coverage
 Expands the existing Olympia Capitol Campus fiber network presence
throughout Olympia (Downtown, Westside), Lacey and Tumwater
 Capability
 Provides mobility, service flexibility and access to centralized
interagency applications at speeds of 10/100/1000 Mb Ethernet
supporting voice, video, and data
 Cost Benefits
 Delivers average annual cost savings to state government of
approximately $696K and future cost stabilization
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Campus Fiber Network
Conceptual Design
Design: Highly available route diverse and protected ring architecture.
Tumwater
Area
Lacey
Area
Lacey
Downtown
MAN
Tumwater
MAN
Lacey
Campus
MAN
Regional
Metropolitan
Optical
Network
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Olympia
Westside
MAN
Olympia
Downtown
MAN
BUILDINGS
ESTIMATED
EMPLOYEES
Olympia:
Downtown
15
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4,325
Olympia:
Westside
9
14
2,300
Tumwater
21
43
4,975
Lacey
11
19
2,775
111
14,450
Totals
Olympia
Area
Olympia
Capitol Campus
Fiber Network
AGENCIES
AREA
Campus Fiber Network
Project Status
■ PHASE 1 (July 2006 – June 2007)
Develop and submit funding decision package (completed)
Finalize Phase 1 detailed design
■ PHASE 2 (July 2007 – June 2008)
Complete network expansion to Olympia Downtown, Olympia Westside and
Tumwater agency locations
■ PHASE 3 (July 2007 – June 2008)
Complete network expansion analysis and detailed design for Lacey agency
locations
■ PHASE 4 (July 2008 – June 2009)
Complete network expansion implementation to all Lacey agency locations
■ ISSUES:
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Agency participation commitment
Timeline that accommodates agency needs
Local municipality partnerships
Utilization of existing state government fiber assets
IT Service Management
 End-to-end Service Management for the Enterprise to
continue to deliver quality and reliable services
 Started discussion and engagement on this topic in the
Enterprise Change Management Meetings held monthly after
the Customer Advisory Board (CAB) meeting
 Move towards delivery of IT Service Excellence
 Use of ITIL: Information Technology Infrastructure Library
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IT Service Management
 ITIL is a framework of best practices approaches intended to
facilitate the delivery of high quality information technology
(IT) services.
 Service Support System for an enterprise approach
 Configuration Management
 Incident and Problem Management
 Change Management
 Service Request/Help Desk
 Release Management
 “System” is a combination of processes, people and tools.
 We need to get started!
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DIS Facility Proposal
 New state-owned data center and office building
 Located on the east capitol campus
 225,000 square feet overall – 100,000 square foot data
center
 Business Drivers
 Proposed Schedule
 Project authorization - - 2007 Legislature
 Start design - - Summer 2007
 Start construction - - Summer 2008
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Project Support
 Responds to Joint Legislative Audit Review Committee
(JLARC) Report
 Proposes a centralized information technology project
management office
 Pool of experienced project managers
 Statewide portfolio and project management application
software
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Wireless
 Wireless Project
 DIS developing a comprehensive solution to effectively
manage end user wireless connectivity
 Enterprise solution for multiple forms of access
 EVDO, WiFi, Wired, Dial-up
 Implement unified security for mobile devices
 Keep and isolate traffic behind the state firewall
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Questions?
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Contact Us
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Jim Albert, [email protected], 360-902-9885
Tracy Guerin, [email protected], 360-902-3572
Laura Parma, [email protected], 360-725-5321
Karen Peterson, [email protected], 360-902-3123
Roland Rivera, [email protected], 360-902-3335
Scott Smith, [email protected], 360-725-4201
Cammy Webster, [email protected], 360-902-3261
Bob Deshaye, [email protected], 360-902-3336
TechMall, http://techmall.dis.wa.gov