Transcript Mike Fitzgerald - Michael McNamara

©2013 Avaya Inc. All rights reserved
1
February 26-28, 2013 | Orlando, FL
Synthetic Network
Monitoring for Application
Quality of Experience
Mike Fitzgerald
Director, Product Management
Avaya
#AvayaATF
@MikeFitz38
©2013 Avaya Inc. All rights reserved
2
February 26-28, 2013 | Orlando, FL
Collaborations Solutions Focus
Secure Mobile
Collaboration
Network
Manage
ment
Intelligent
Edge
Unified
Branch
VSP
9000
Avaya
Desktop
Video
Display
Dynamic Data
Center
Collabor
ation
Pods
VSP
7000
WLAN 8100
ERS 8000
ERS 4000
SR 4134
ERS 5000
VoIP
Desk
Sets
VPN Clients
AG 2330
Third
party
clients
©2013 Avaya Inc. All rights reserved
ERS 2500
Customer Care
Sets
ERS 3500
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February 26-28, 2013 | Orlando, FL
Avaya Networking
Best In-Class User Experience
Ease of Support
• Best in Class Stacking – Improves Voice, Video
and Application Performance
• Identity Engines
• Policy Based Access Control for BYOD
• Single Sign On for Avaya Clients
• Fabric Connect Edge Networking
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Ease of Provisioning
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Ease of Commerce
• Integrated commerce systems for UC/CC and
networking
• Integrated channel marketing programs for
UC/CC and networking
• Lower total cost of ownership for Avaya UC/CC
and networking
IP Office Configuration - Single Command to
Configure the Switch for IP Office
Plug n Play and Auto-Provision of Switch Ports
for Avaya IP Phones
Policy Based BYOD & Guest Access
Collaboration POD – Fully Integrated UC,
Networking and Storage Solution
©2013 Avaya Inc. All rights reserved
Application QoE: SLA Monitoring - Latency,
Jitter and Loss Monitoring Agents in
Switches and IP Phones
VPFM - Integrated Fault and Performance
Monitoring for Voice, Video and Applications
High Touch Technical Support for Partners
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February 26-28, 2013 | Orlando, FL
Network Monitoring for QoE
• Post-session statistics
• Harvested from end devices
• Harvested from centralized servers
• Historical information to predict future issues
• Network probes
• Geographically deployed
• Overlayed on operational networks
• Intelligent edge devices and endpoints
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Proactive measurement of network quality
Proactive alarming and reporting of quality degradation
Embedded throughout network for holistic coverage
Integrated with network, rather than attached to network
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February 26-28, 2013 | Orlando, FL
SLA Mon Architecture—Agent
• Agents embedded in devices (phones,
gateways, data products and soon bridges and
other media application layer elements)
• 96x0 (since R3.1 SP4)
• 96x1 SIP (since R6.0.2 for v1 and R6.2 for v2)
• 96x1 H323 (since R6.0.2 for v1 and planned for R6.3)
• G430 and G450 (currently in SV)
• VSP9K and 56xx (currently in development)
• Bridges, signaling elements and soft clients projected
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February 26-28, 2013 | Orlando, FL
SLA Mon Architecture—Server
• Server controlling the agents that are registered on it
• Agent will only register with a server if it can authenticate the
server
• The registration process is used to exchange a private key used
by the agent to decrypt and authenticate server commands
• The registration process is launched from the server by sending
an agent discovery packet
• Server interaction with the agents is through encrypted
and authenticated UDP based proprietary protocol
• Server maintains historical data
• Server interaction with the user is entirely through
HTML5
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February 26-28, 2013 | Orlando, FL
Intelligent Edge Real-time Monitoring
IP Office
SLAMon Agent
WAN
Demarcation Point
DC
Core
Campus
Core
Wiring Closet
Wiring Closet
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February 26-28, 2013 | Orlando, FL
Real-time Application Monitoring
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End-to-end QoE management of the IP
network
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End to
End
Latency/
Jitter
Proactive testing of end-to-end communications paths
SLA Mon
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End-to-End Management
Perform tests and verifications when and where
they matter at all layers in the topology
Integrates diagnostics capabilities into end
devices and network hardware- no probes
Enterprise
WAN
Differentiators
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End to end session media topologies
Tracing DiffServ source to destination
Analyzing DiffServ (loss, delay, jitter) to compare
network performance across multiple DSCP
values
Real-time packet capture of exchanged DHCP,
LLDP and (soon) media signaling packets
©2013 Avaya Inc. All rights reserved
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Enterprise
LAN
Unified
Management
February 26-28, 2013 | Orlando, FL
Proactive QoE Monitoring
Overall Network Performance
• Shows network locations
on world map
• Displays individual site
performance as well as
the relational performance
among sites
• Tests the connections
for jitter, delay and loss
for audio, data and video
• Proactively find service-impacting conditions that can
be resolved to improve the network performance
©2013 Avaya Inc. All rights reserved
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February 26-28, 2013 | Orlando, FL
Getting to the Root of the Problem
Pinpoint WHY You’re Having Network Issues
• Quality of Experience Matrix
displays end points and
connection details
• Green cells indicate that traffic
is going from the source to
destination correctly
• Red cells indicate all traffic
going into the site is incorrect
• Provides performance
factors including delay, jitter,
packet loss, remarking, etc.
• Displays audio, video,
and data queues and
associations
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February 26-28, 2013 | Orlando, FL
Performance Map
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February 26-28, 2013 | Orlando, FL
Enabling Issue Resolution
Solve and Prevent Chronic Issues
• Service Level Agreement
(SLA) Monitoring provides
network quality statistics
• SLA Mon tracks all of the
packets and identifies where
the problem occurs with
packet transformation
• Runs end-to-end tests and
measures results
• Traces through network
identify performance factors
such as remarking
• Session maps performs
end-to-end call trace showing
end points and gateways
©2013 Avaya Inc. All rights reserved
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February 26-28, 2013 | Orlando, FL
Enabling Issue Resolution
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February 26-28, 2013 | Orlando, FL
DSCP Tracing
• Unique ability to trace the IP
header DSCP values from
source to destination
• Pin points devices that change
the DSCP marking and how
• Describes the relationship
between the DSCP trace and
the end-to-end performance
obtained for packets of
different markings
• Server keeps long term
historical data about paths,
DSCP traces and performance
©2013 Avaya Inc. All rights reserved
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February 26-28, 2013 | Orlando, FL
End-to-End Performance Summary
• Simple Real Time Matrix
representing end-to-end
summary for all aspects of
performance
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February 26-28, 2013 | Orlando, FL
End Device File System Browsing
• Simple HTML5
interface to navigate
the device file
system
• Extract files on the fly
• V2 agent capability
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February 26-28, 2013 | Orlando, FL
Device Remote Control
• Remote control of
device
• Access to craft and
other menus
• Inject keyboard and
touch screen events
• Capture events
injected by user
• V2 Agent capability
©2013 Avaya Inc. All rights reserved
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February 26-28, 2013 | Orlando, FL
Packet Capture
• Perform packet capture on the fly (no hub and no port
mirroring necessary)
• Extract boot time DHCP and LLDP packets
• Control capture to include or exclude media payloads
• V2 Agent capability
©2013 Avaya Inc. All rights reserved
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February 26-28, 2013 | Orlando, FL
SLA Mon: Ease of Support Use Cases
Scenario: Apex Company’s most strategic customer is hosting an
event where there will be a significant increase in voice and video traffic.
With Avaya SLAMon…
Real-time traffic is
Potential issues and
Changes are
simulated to proactively
their root cause is easily
implemented prior to
measure performance
identified
the event
Proactive performance monitoring addresses issues
before they arise
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February 26-28, 2013 | Orlando, FL
OIS: Giving You the Information You Need
Home
Instant network oversight
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Single glance view
Unified, real time dashboard
Zoomable map with
customized information
Easy to access information
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Web-based solution
User sites and information
Easy to navigate site pages
Network alarms
Drill down reporting/capability
©2013 Avaya Inc. All rights reserved
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February 26-28, 2013 | Orlando, FL
Avaya OIS- Proactive Monitoring
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February 26-28, 2013 | Orlando, FL
OIS: Network Control and Monitoring
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February 26-28, 2013 | Orlando, FL
OIS: Reducing Downtime
Incidents
Stop issues before they start
• Incident status
• Trending summaries and
historical reporting
• Closed incident detail
Full visibility into issue
resolution
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Incident detail
Time to resolution
Filter by incident type
Incidents by initiated
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February 26-28, 2013 | Orlando, FL
OIS: Product Lifecycle Control
Life Cycle
Full insight into product status
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Site product inventory
Critical patches available
Firmware/software version
End of Sale status
Extended Support status
Keep your systems up to date
• Firmware/software installed
Quickly find what you’re
looking for:
• Sorted by solution element
• Sorted by site location
• Filter within location
©2013 Avaya Inc. All rights reserved
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February 26-28, 2013 | Orlando, FL
SLA Mon Evolution for Networking
• SLA Mon OIS Advanced
• SLA Mon Agents phase 1
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ERS 3500 (R5.0.2)
ERS 4000 (R5.6.2)
VSP 9000 (R3.3.3)
ERS 8000 (R7.2.1)
• SLA Mon Agents phase 2
• ERS support via OIS Advanced and Server
• VPFM and Tools integration
©2013 Avaya Inc. All rights reserved
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February 26-28, 2013 | Orlando, FL
Thank you!
#AvayaATF
@MikeFitz38
©2013 Avaya Inc. All rights reserved
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February 26-28, 2013 | Orlando, FL