Transcript ISP Forum 4th October 2012 slides final

4th October 2012
Kris Barker
GM, Broadband
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Agenda for today - morning
Time
Subject
Speaker
10.00
Welcome & introduction
Agenda
L2012 Broadband platform performance
Kris Barker
10.10
Broadband roadmap Fibre:

Regional bid progress

Cornwall update

FTTP / FTTC & Broadband Availability Checker update
[audience: product related people]
10.30
Broadband roadmap WBC/ WBMC
Including:
10.50

Multi-Service Edge

Broadband usage reports

Bandwidth

SFI process
[audience: product related people]
Introducing the morning breakout sessions
10.55
Coffee break – 15 minutes
11.10
Focussed improvement area:


11.40
12.05
Graeme Snell
Graeme Snell
Neil Tye
KBD overhaul
Self serve
Broadband retirements surgery:
Alternative products –WBC and its many additional benefits –
DLM, Annex M, Real Time QoS
Lunch on T34
Andy Wright
Paramjit Bahra
Ahmed Mohamed
Simon Brisbourne
James Lamb
Simon Brisbourne
Agenda for today - afternoon
Time
Subject
Speaker
13.05
Virtualisation & brief introductions to Broadband Architecture
debates at the World Broadband Forum
David Thorne
(Guest speaker: Chief Broadband and Access
Strategist, BT Innovate & Design)
13.40
eCo BB closure & other system infrastructure projects
Tony Estcourt
Online changes
[audience: system & operational people]
Migrations: Sub Loop Unbundling back to SMPF
[audience: product related people]
Nigel Hannant
14.25
Introducing the afternoon breakout sessions
Kris Barker
14.30
Broadband retirements surgery:
How to migrate from 20C to 21C
James Lister / Simon Brisbourne
14.10
14.55
Coffee break
15.10
Focussed improvement area:
Service including:


Bev Bytheway-Jackson
Richard Marsh
Overall performance
Contact reduction
15.40
Action point update
Dates for diaries
Open forum
16.00
Close of Forum
Kris Barker
Broadband roadmap - Fibre
Graeme Snell
Demand Stimulation Director
BT’s commercial roll out and Government (State Aid) funded fibre
broadband rollout
Openreach is delivering fibre to approximately 2/3rd of
the UK as part of its commercial rollout
•
– Intervention roll out will
mirror commercial rollout
- standard products and
services
– “Fibre as far as possible”
BT is committed to helping meet the government
aspiration of 90% fibre broadband coverage by 2017
Funding for the final 1/3rd is organised and
administered by Broadband Development UK (BDUK)
on behalf of Department of Culture, Media and Sports
Practically every local authority has applied for BDUK
funding
Following open tender, two providers have signed a
framework contract with BDUK
7
BT’s approach
•
BTW will be deploying WBC
alongside the rollout (with
very few exceptions)
– For BTW customers
practically zero effort to
serve the additional
intervention areas
CP agnostic demand stimulation complements retail marketing and
accelerates adoption
BT is offering ‘CP agnostic’
marketing support to local bodies
•
•
•
Driving market growth and awareness
Helping to position roll out as a regional
activity, driven and ‘owned’ by local
government
Funded primarily by LBs, but potentially
with BT contribution (at wholesale level,
not BT Retail)
Services Include
•
•
•
•
•
Regional campaigns, with a dedicated
marketing team in region
Local authority branded portal with white
label content, availability checkers etc.
CRM system and eDM/direct mail
services
Events, workshops
Regionally branded cabs, flyers, vans etc.8
A white label demand stimulation campaign would seem to
increase the rate and level of adoption of fibre broadband – in all
markets
Demand stimulation impact in Milton Keynes
vs. based case of other comparable
exchanges
Demand stimulation impact in Cornwall vs.
base case of other comparable exchanges
(M3 exchanges where Virgin presence >80%)
(M1 exchanges)
Cornwall
Adoption rate
Rest of
UK M1
0
200
400
Days since exchange went live
600
0
200
400
Days since exchange went live
600
Now is the time to focus your marketing campaigns to coincide
with rollout
Campaigns up and running
Campaigns expected to start in Q4
Northern Ireland
North Yorkshire
Lancashire
Wales
Cornwall
Rutland
Surrey
Superfast Cornwall update
•
•
•
•
•
•
•
•
•
£132m partnership – EU, Cornwall Council & BT - started OCT-2010 –
targeting all 250k premises
Aims: aiming for 80-90% FTTX coverage + strong focus on take-up
Coverage now: FTTX: 109k premises passed NOW inc. 7.5k FTTP
(Falmouth, Truro, Liskeard, St Austell)
Take-up: 14,000 live customers through 27 ISPs
Next phase: 180-200k FTTX premises by APR-13 including 48k premises
FTTP
Business & strategic growth areas prioritised for FTTP
New trials & tests being pioneered in Cornwall eg. Fibre on Demand
Superfast Cornwall keen & resourced to work with ISPs to drive take-up,
particularly around FTTP
(opp. Truro station, SEP-12)
Contact: [email protected]
BDUK – Get involved now!
•
Who in your organisation needs to know about the rollout plans for BDUK
areas?
– Suggest Marketing & Sales, Customer Service, Network build teams
•
Tell us what type of information you would like us to provide about the plans for
exchange enablement in BDUK areas
– E.g. timings, coverage, PR/Marketing activity
•
Openreach in conjunction with BT wholesale will then create a
communications channel to provide updates on BDUK plans
– Likely to use the existing BT wholesale fibre surgeries (contact
[email protected] for details)– our aim is to launch this by the end of
the year
– Do you require regular updates at this ISP forum as well?
•
Finally, this is not just about a mass market consumer sales opportunity.
– There are likely to be bespoke SME sales engagement opportunities for
CPs in BDUK areas as SME business support / capability training is a key
part of the demand stimulation programme in many of the BDUK bids
Fibre Broadband FTTC and FTTP
Neil Tye
Head Fibre Broadband
How is Fibre doing?
Nearly 12 million ‘premises’ passed 7 months ahead of
schedule with over 850,000 End Users
1
Part of £2.5Bn BT funding
to 2/3rds end 2014
Approx 31,000 cabinets RFS at 1,210+ exchanges and
600+ planned 163 extra newly announced exchanges
FTTC up to 80Mb service available, FTTP in EMD
Services up to 330Mb & trials on fibre on-demand
70 CPs selling the service, over 40 of whom we see as
‘commercially launched’
33% of BTW external SP FTTC lines are 80/20. Availability checker will
always show the FASTEST available speed
22% ADSLcustomers in footprint. Average ‘Business’ conversion
of 12% of enabled footprint. ‘Best in class’ conversion of 42%
Negligible impact on backhaul costs; the heavy users
on Fibre were the heavy users on copper.
Integral part of BTW’s WBC and WBMC portfolio, systems
and network
BDUK: 8 regions signed
and growing
Broadband Fibre Product Road Map 2012 & 13
13/14
12/13
Q1/2
FTTx Real Time Quality of
Service EMD
Launch of “80/20” FTTC:
80Mb up / 20Mb down
Q3/4
Availability Checker URL
retirement
Q1/2
Q3/4
Differentiated SLA
launch
“Wires Only” launch
FTTC self install systems
trials
220M FTTP launch
FTTC self install trials
Differentiated through put
trial
FTTP On Demand trials
FOX strategic solution
Remote Assure Trials
Fibre
Fibre Performance Tester
Improvements
EMD 330Mb FTTP product
BDUK areas roll out
Availability Checker
Fibre on Demand
launch
Free bulk check
FTTP 330/20 Rental offer
Connection offer £20 off
80/20 reduced rental offer
Migration from LLU offer £40 off
Future activities are aspirational and not fully committed
40/2 STOP Sell
Differentiated SLA, Remote Assure and Availability Checker
Diff Services
Objective: Improved peak throughput and differentiation between
products
Deployment
Q3
Migration
Q3/Q4
Launch Q1 13/14
Remote Assure Trial
Objective: remote assure vs SFI for subset of fault types
Trial status: Live
Availability Checker
Version Control:
Next version: Removal of Broadband Availability Checker Version 26
on 21st October 2012
Changes: Added fields and “Look and Feel” changes Q4
Broadband roadmap – WBC/WBMC
Andy Wright
Head of Product Management
Wholesale Broadband Connect
[email protected]
Broadband Product Road Map
Q3
Q2
2013/14
Q4
20C
Migration from 20C IPstream to 21C Wholesale Broadband Connect
IPstream ‘Stop Sell’
Advance Services on 20C
Stop Sell
IPstream retirement within
WBC & Datastream in total
Advanced Services on 20C
Withdrawal
Further WBC expansion
plans
21C
Rollout of WBC expands footprint to exceed 90% of UK end users
Weekend appointing
Trials of Cool Broadband
also Fixed Rate Product
WBC EP 40Gb Host Links
launch
Dynamic Line Management
(DLM) improvements
Multi Service Edge Trials
Rollout 119 MSEs
CGNAT Private Addressing
Launch
Advance Services (WBC
Assured) Stop Sell
Advanced Services (WBC
Assured) Withdrawal
Usage Report
Enhancements
Consumer switching:
OfCom Statement
Fibre
Early mkt deploym’nt FTTx
Real time Quality of Service
Early market deployment of
330Mb FTTP product
Differentiated throughput Trial
Availability Checker URL retirement
FTTC self install systems trials
Remote assure trails
FTTP on demand trails
Notify FTTC self install
technical trials
Release AD
19th Aug
Migrate from LLU offer £40 off
Availability Checker
FTTP 330/20 rental Offer
Release AE
21st Oct
Release AF
13th Jan
Release AG
18th Mar
Rollout 416 MSEs
Differentiated SLA
launch
Launch of “Wires
Only”
Launch of 220Mb
FTTP
BD UK areas roll out
Fibre Only Exchange
strategic solution
40Mbs Stop sell
(40/2 product)
Fibre on Demand
Launch
Release AH
20th May
2013/14 information covers full year & is future info/aspirational
Release AI
22nd Jul
Release AJ
23rd Sep
Broadband Product Road Map
Q3
Q2
2013/14
Q4
20C
Migration from 20C IPstream to 21C Wholesale Broadband Connect
IPstream ‘Stop Sell’
Advance Services on 20C
Stop Sell
IPstream retirement within
WBC & Datastream in total
Advanced Services on 20C
Withdrawal
Further WBC expansion
plans
21C
Rollout of WBC expands footprint to exceed 90% of UK end users
Weekend appointing
Trials of Cool Broadband
also Fixed Rate Product
WBC EP 40Gb Host Links
launch
Dynamic Line Management
(DLM) improvements
Multi Service Edge Trials
Rollout 119 MSEs
CGNAT Private Addressing
Launch
Advance Services (WBC
Assured) Stop Sell
Advanced Services (WBC
Assured) Withdrawal
Usage Report
Enhancements
Consumer switching:
OfCom Statement
Fibre
Early mkt deploym’nt FTTx
Real time Quality of Service
Early market deployment of
330Mb FTTP product
Differentiated throughput Trial
Availability Checker URL retirement
FTTC self install systems trials
Remote assure trails
FTTP on demand trails
Notify FTTC self install
technical trials
Release AD
19th Aug
Migrate from LLU offer £40 off
Availability Checker
FTTP 330/20 rental Offer
Release AE
21st Oct
Release AF
13th Jan
Release AG
18th Mar
Rollout 416 MSEs
Differentiated SLA
launch
Launch of “Wires
Only”
Launch of 220Mb
FTTP
BD UK areas roll out
Fibre Only Exchange
strategic solution
40Mbs Stop sell
(40/2 product)
Fibre on Demand
Launch
Release AH
20th May
2013/14 information covers full year & is future info/aspirational
Release AI
22nd Jul
Release AJ
23rd Sep
Broadband Developments Road Map: October 2012
Release AE
21st October
Migration from 20C eCo BB to
21C eCo Plus
for 20C assets (BB275-12)
Knowledge Based Diagnostics:
SuperLite Diagnostics (BB134-12)
BB Availability Checker: Version
Removal (BB145-12)
KBD: End User TV Connect and
RTQoS diagnostics (BB267-12)
BB Availability Checker: Version
Removal (BB415-12)
FTTP: Traffic Management Act
Permit or Notice (BB135-12)
Technical changes for 20C BB
Retirement (BB323-12)
Extension of Order & Fault
Tracker Notes (BB270-12)
CP Action
Recommended
FTTP: add Layer 2 switch ID on
new & succession provides
(BB135-12)
New Error Code: “DN not
recognised” (BB135-12)
No Impact on CPs
CP Action Needed
Release AD
20th August
WCR: New measure “Create to
Clear”(BB269-12)
New Fault Clear Codes for Fixed
Rate product (BB271-12)
FTTC: Introduction of PCP Only
Trial (BB270-12)
WBC Fixed Rate: Service Trial
(BB 270-12)
FTTP: processing of FVA
discount message
(BB425-12)
T2R Journey: change of “Clock
has Stopped” policy
(BB274-12)
Enhanced Broadband Usage
Reports (BB425-12)
New 40Gb Extension Path
(BB135-12)
Portal changes for Extension of
Order & Fault Tracker Notes
(BB425-12)
Broadband Release Schedule
Release
Date
Release AE
22nd October 2012
Release AF
14th January 2013
Release AG
18th March 2013
Release AH
20th May 2013
Release AI
22nd July 2013
Release AJ
23rd September 2013
Release AK
25th November 2013
The above dates are not confirmed until 90 day notification has been published
See briefing: BB450-12
MSE: Multi-service Edge Any questions? please contact [email protected]
If this affects you we will be contacting you to make sure the impacts
and any action required are clear and to answer your concerns
What are BT doing?
Why?
When?
Who is affected?
• Introducing a new Broadband Remote Access server (BRAS) called Multi-service
Edge (MSE)
• Growth in bandwidth demand from increased volume and usage requires us to
expand the BT Wholesale 21CN Broadband Platform.
• Initial phase has 5 trial sites starting with Bradwell Abbey (off Milton Keynes) then:
119 MSEs by March 2013
416 MSEs by March 2014
• All CPs who buy WBC and WBMC
1.
So what does it
mean for you?
2.
3.
We will notify you of some IP address changes. If you use your own IP addressing
as part of WBC Aggregation Point build, there are additional requirements.
Once MSE goes live, as part of the authentication process and within accounting
records there will be additional NAS IP addresses in RADIUS IETF Attribute 4.
Implementation of MSEs requires end users to be migrated, with a break in service
of between 1 and 30 mins.
Broadband Usage Reports
What are BT doing?
Why?
When?
Who is affected?
So what does it
mean for you?
See briefing: BB425-12
Any questions? please contact Bev Bytheway-Jackson at:
[email protected] or 01244 657938
• We are enhancing Broadband usage reports to show 21C data as well as the
existing 20C data and changing the delivery method to the Data Exchange
Distribution Server (DEDS)
• Due to customer demand
• During October and November we will deploy the software and hardware needed
• Full launch will follow (date tbc)
• Any CP that uses Broadband Usage Reports may wish to act
• If you don’t consume Broadband Usage Reports data there is no impact for you
• If you do consume Broadband Usage Reports then the data will soon be available
via DEDs (20C and 21C data) in addition to Concorde Network Health (CNH) which
will have 20C data.
WBMC - Bandwidth
Paramjit Bahra
WBMC Product Manager
Olympics – A success story
•
•
•
•
•
•
•
•
•
London 2012 was the most connected Games ever and BTW own gold
medal performance helped
- BTW CPs reach new heights too
High usage on our broadband network without any issues is testament to the
- planning, investment and interaction with our customers to deliver a
great end to end experience.
Internet traffic reached an all-time high on the broadband network
Bandwidth demand from some BTW CPs grew by up to 40 per cent in August
– with Rebecca Adlington’s 400 metres swimming event creating the
demand peak.
One node reached over capacity and some orders had to be re-planned
BW forecast is of paramount importance to plan and size the network
BW required by date needs to be planned with current T&Cs (5 WD)
BTW initiated “Network re-use of Hostlink” during the Olympics which helped
2 CPs
The Network re-use option for Host Links will be used under exceptional
circumstances in the future
Olympics - Highlights of the first week
Opening
Ceremony
Swimming/f
ootball
Bradley
Wiggins
100m final
3 athletics
golds
Broadband roadmap –WBMC
Ahmed Mohamed
SFI Product Manager
SFI2: Re-instatement of
Base Module ONLY charging
What are BT doing?
Why?
When?
Who is affected?
So what does it
mean for you?
See briefing:BB448-12
Any questions? please contact Ahmed Mohamed
[email protected] 020 7777 6112
• Re-introducing the Base Module ONLY charges for SFI2
• BT have now agreed a strategic fix with their supplier (Openreach) to correct a billing
issue, that previously meant that that the SFI2 charge had sometimes been billed
when not appropriate and also not billed when it should.
• Full charging for SFI2 Base Only modules will begin from 10th October 2012.
• The first full SFI2 charges will appear in the November 2012 bill
• All CPs taking IPStream, Datastream, IPSC, WBC and WBMC
1.
2.
3.
Increased accuracy in billing for SFI2’s
The current SFI2 waiver process will cease on the 9th of October.
All Base Module ONLY SFI2’s booked from the 10th of October will appear on the
November 2012 bill.
Breakout sessions
Simon Brisbourne
Head of WBMC & 20C Products
Morning breakout sessions
• Delegates have the opportunity to attend both breakout sessions as
each session will be run twice
• On your name badge your session order has been allocated:
Session
Title
Where
1
KBD overhaul/Self-serve focussed
improvement area
Auditorium
2
Broadband retirements surgery
Maple Suites
Lunch on T34 will follow straight after your final
breakout session
But first a 15 minute coffee break
30
ServicEdge Review 14/03/12
Virtualisation & brief intro to Broadband
Architecture debates
David Thorne
Chief Broadband & Access Strategist
Broadband Developments – A View From the
Forum
David Thorne
BT Innovate & Design
October 2012
Outline
• What is the Broadband Forum ?
• Overview of Current Architecture Activities
– Multiservice Network Architecture Evolution
– Network Virtualisation and the Network Located RG
– Network Performance Characterization
• Topics of potential future interest
– FTTdp
– (Fixed-Mobile) Convergence
• Questions for the audience
© British
Telecommunications
plc
What is the Broadband Forum ?
• Not the Broadband World Forum
• A non-profit, international industry consortium which develops
Broadband Architectures and nodal functional requirements
• 200 leading industry players including network service
providers, network and customer premises equipment, chipset
companies, test equipment and laboratories, regulatory bodies,
educational institutions and consultants
The History
• 1994 - Established as the ADSL Forum
• 1999 - Rebranded as the DSL Forum (SDSL, VDSL)
• 2008 - Rebranded as the Broadband Forum (PON)
• 2009 - Merged with the IP/MPLS Forum to broaden its focus
over the entire end to end networking infrastructure
© British
Telecommunications
plc
BBF Outputs
• The main outputs of the BBF are Technical Reports (TRs)
– more than 300 of these exist
– most well-known are TR-69 (RG management) and TR-101
(Migration to Ethernet Based Broadband Aggregation)
• Mainly functional requirements for network nodes
(BRASs, ANs, RGs)
– not compliance specs
Functionality
Interop
Testing
Performance
• There is a certification programme but it is
certified testing rather than certification
• The BBF also issues Marketing Documents and White Papers
Founder member
BT’s Role
On Board of Directors
Chair the End to End architecture Working Group
Major contributor to the Metallic Transmission,
Operations and Network Management, and Fibre
Access WGs
© British
Telecommunications
plc
Multi-Service Network Architecture
• The ADSL Forum was initially focused on mass-market residential
Broadband
• Succession of TRs (25>58>59) culminating in TR-101
TR-59
N S P /B B
N e tw o rk
G a tew a y
A1 0 -N S P
L2TP
NSP1
L2TS
A1 0 -N S P
U ser1
IP - Q o S
NSP2
IP
A1 0 -N S P
BB
N e tw o rk
G a te w a y
Ac c e s s
Node
(D S L AM )
E th e rn e t
Ag g re g a tio n
A cc e s s
MDF
Loop
N ID
CPE
T
IP - Q o S
AS P 1
A1 0 -AS P
V
R e g io n a l B ro a d b a n d
N e tw o rk
A cce ss N e tw o rk
A g g re g a tio n N e tw o rk
© British
Telecommunications
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U ser2
C u sto m er P rem . N et
U
TR-101
Key Features of TR-101
• ATM-Ethernet Interworking (PPPOA-E)
• Ethernet Aggregation
• Single BRAS Edge
– Auxiliary video BRAS
•
•
•
•
Multicast Support, IGMP
Comprehensive VLAN manipulation
Hierarchical downstream QoS
Ethernet OAM
Still mass-market Broadband, but with some video support
© British
Telecommunications
plc
The New Architectural Requirements
•
•
•
•
Needed to go beyond TR-101 to provide a single, converged network to
support residential, business and voice services
Business rationale and high-level requirements in TR-144
Support for new business models and associated network interconnect
points, in particular L2 Wholesale (ALA)
Support for the associated new network features
–
–
–
–
–
IP-based services and QoS;
Bandwidth and QoS on Demand – including session control;
Customer self-configuration;
Simplification of operations & provisioning;
Distinct network and application control planes interfacing with a common
data repository;
– Alternative (to DSL) access network transport technologies;
– Nomadism
– Resilient network options.
•
Support for integration into multiple types of Service-Oriented
architecture, including ETSI NGN, ITU NGN, IMS, and Web services.
© British
Telecommunications
plc
WT-145 External Business Interfaces
© British
Telecommunications
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WT-145 Generic Functional Model
© British
Telecommunications
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WT-145 Mapping to TR-101
TR-101
Ethernet
Ethernet
xDSL
A10
Service Provider
WT-145
U
V
A10
Va
L3SC
Customer
Premises
Network
B-NT
Access Node
Regional Broadband Network
T
Vc
U1
T
L2SC
E-NNI-L3
ASP/NSP
e.g. Internet,
IPTV, VoIP
L3F
L3F
E-NNI-L2
SI-NNI
NSP
e.g. Ethernet
L2A
L2A
L2F
L2F
I-NNI
LAF
L1A
L2A
Accessspecif ic
Modules
f rom ITU and
other SDOs
(incl. packet
and
Transport)
Device,
e.g. PC, STB
L2A
LAF
L2F
L1A
E-NNI-L1
NSP, PSTN
L1F
L1F
Aggregation function set
© British
Telecommunications
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Access
function set
UNI
@U1
Customer
Location
function set
Analog
Telephone
UNI@T
Customer
Network
The New Architecture – in Summary
• Converged network for residential, business and
voice services
• True multi-service
• Multi-edge
• Multipath for resilience
• End to end
• L2 Wholesale/ALA Support
• Ethernet and MPLS variants
• Support for policy
• Uses functional module concept to allow more
‘boxing-up’ flexibility
• Nodal requirements in WT-178
© British
Telecommunications
plc
Network Virtualisation
Carriers’ Challenges
Energy
Consumed
By Networks
UK CO2
Reduction
Target
Service
Development
Time
Customers’
Expectations
© British
Telecommunications
plc
The electrical energy
consumed by networks is
increasing whilst carriers are
targeted with reducing CO2
emissions.
Service development time is
increasing due to increasing:
• Complexity.
• Distribution.
• Legacy.
Whilst customers expect
faster innovation.
Classical Network Appliance
Approach
Message
Router
DPI
CDN
Firewall
Session Border WAN
Controller Acceleration
Carrier
Grade NAT
Tester/QoE
monitor
Independent
Software
Vendors
Orchestrated,
automatic &
remote install.
Standard High Volume x86 Servers
Standard High Volume Storage
SGSN/GGSN PE Router
BRAS
Radio Network
Controller
Standard High Volume
Ethernet Switches
© British
Telecommunications
plc
Network Virtualisation
Approach
NV Summary
•
•
Standard high volume servers have sufficient packet processing
performance to cost effectively virtualise network appliances in an open
eco-system.
NV benefits are similar to IT virtualisation benefits:
– Consolidated equipment.
– Rapid deployment of new virtual appliances.
– Operational flexibility to move virtual appliances.
– Scales down & up.
•
TCO advantages are scenario specific but can be significant
– Including a significant reduction in energy consumption
•
Slide
NV started off as virtualisation of large, centralised network elements
(e.g. BRASs)
Might it also be applicable to smaller, more distributed elements – in
particular the Residential Gateway ?
© British
Telecommunications
46 plc
The NLRG Concept
Replace the
current L3 RG with
a simpler, L2
bridge
Some elements
have to remain in
the home, WAP,
LAN ports, PSU,
box
© British
Telecommunications
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Extend the
LAN out into
the WAN
Do the L3 and
complex
processing in
the network
NLRG pros and cons
Pros
•
•
•
•
•
•
•
•
Reduced NT cost
Reduced NT power
Reduced NT memory
Reduced pressure on CPU MIPS
Ease IPv6 transition
Reduced firmware upgrade time
and frequency
More rapid service introduction
Lengthened NT replacement cycle
Cons/Issues
•
•
•
•
•
•
•
Jury still out on the
balance of these
argument,s so currently a
PD(295), not a WT
© British
Telecommunications
plc
•
•
Is the actual cost saving significant ?
Is the actual power saving significant ?
Is the Silicon saving significant if
already a single chip ?
Need L3 and an IP address for
management anyway
What is the cost of building the NT to
last longer ?
What are the security issues of
extending the LAN into the WAN ?
Can no longer keep up with
developments in WLAN technology
Must keep working locally when the
WAN connection goes
May impact customer retention
Network Performance Characterisation
Network Performance Characterisation
• Broadband still frequently sold on the basis of the ‘up
to’ headline downstream rate
• There is growing interest from end-users and
regulators in a richer set of performance parameters
that:
– are more closely related to customer experience
– are done is a standard way to enable the performance of
different networks to be meaningfully compared
• The BBF is addressing this in WT-304
© British
Telecommunications
plc
WT-304 Motivation
• Service Providers currently operate a data collection
infrastructure for their own purposes
• Regulatory bodies are starting to specify tests in
order to obtain results for policy and consumer
information purposes
• Customers have an interest in quantifying the actual
performance of their subscribed-to service
• Third-party organizations (commercial and academic)
have a similar interest in this topic
• However there is currently no agreed, widely used
test methodology or terminology; this makes
meaningful comparison difficult.
© British
Telecommunications
plc
WT-304 Specific Goals
• Define a standard set of Broadband Access
performance attributes that Service Providers may
use to characterize their service offerings. These
may be used in their own right and/or to determine
the impact on customer experience.
• Define a common framework for accurate
measurement of these attributes, including
measurement points, measurement methods, and
inter-operability between different organizations.
• Devise the best way to communicate network
performance and characteristics to the various stake
holders.
© British
Telecommunications
plc
WT-304 Scope
•
•
•
•
•
•
•
•
Service Types Covered: Internet, Wholesale access, Business, Valueadd
Specification of the test architecture
A set of definitions to enable standard performance testing and
reporting which includes:
– the Network Segment(s) being tested
– tests and methodologies appropriate for each segment
Recommended testing intervals for performance characterization and
summarization purposes.
Support of tests that span multiple operator networks.
A standard method of quantifying and comparing access services.
A common language for the effective communication of service
attributes between service providers and the customer.
Templates for application providers on the network performance
requirements.
© British
Telecommunications
plc
Test architecture segments
TBD
Internet
Source
A-11
Internet
A-10
Service
Network /
CDN
V
Regional
Broadband
Network
S
T
Access
Network
Customer
Network
(LAN)
Customer
Equipmen
t
This diagram identifies the existing and new interface points that coincide with
established network segments. Each “block” is the smallest segment to be tested,
and all the blocks together represent the longest end to end flow or segment
© British
54 Telecommunications
plc
Fibre to the Distribution Point (FTTdp)
Go Faster Copper
•
•
To go beyond 100 Mbps means shortening the copper
Closest flexibility point to the customer is the Distribution Point (DP)
– typical length is 50m
•
•
•
•
Rates of several hundred Mbps possible
Two of the major costs of FTTC are the cabinet and the powering
FTTdp would have to be cost effective to power and deploy
Critically dependent on ‘back-powering’ from the customer premises
– there is a conflict between doing this and providing baseband, exchange--powered
voice
•
•
FTTdp needs a new transmission standard, which is being developed by
the ITU-T (G.fast)
The economics and deployment models are being carefully studied
© British
Telecommunications
plc
•500Mb/s US+DS aggregate
•Spectrum usage up to 300MHz
•Loop lengths up to 200m
•Self-install option (some rate compromise)
•Protocol handles up to 1Gb/s
•Flexible symmetry (achieved using TDD)
•Low complexity/power consumption
•Low power mode for derived POTS with battery backup
•Compatible with exchange and cabinet based DSL
FAST Digital Access on Short Sub-Loops DASSL
pronounced Dazzle
I installed the
modem myself
Up to 500 Mb/s
G.FAST
Cu Transport
Home
Local exchange
Distribution Point
X/GPON
Modem
OLT
DP Service
NTE
Unit
1:32
© British
Telecommunications
plc
Fibre to the Distribution Point
• Fibre to the DP – back powered equipment mounted on a pole
or in a footway box to provide very high speed, self-install,
broadband
– Uses a new DSL technology being standardised in ITU-T “G.fast”
– Capable of aggregate bit rates up to 1Gb/s on existing short copper
drops (<100m). Self-install version ~ 300Mbps
– Architecture and nodal requirements being developed in the BBF
(WT-301)
Exchange
DP
Cabinet
<1 km
<5 km
G.fast
initial Profile
Power
G.fast
100 MHz
Frequency
© British
Telecommunications
plc
<100 m
G.fast
protocol limit
VDSL
2
17 MHz
Customer
200 MHz
Questions
• Do the NLRG’s benefits outweigh the disadvantages ?
• Is FMC in the areas of policy, QoS and authentication
good for a wireline operator ?
• Which network performance parameters are
appropriate and affordable ?
© British
Telecommunications
plc
Thank You
Questions ?
© British
Telecommunications
plc
eCo Broadband closure & system
infrastructure projects
Tony Estcourt
Project Director
BTW End of Service Life (EoSL) System Infrastructure Projects 12/13
System
Change Description
CP Benefit
CP Impact /Action Required
Timescales
B2B Gateway
Migration to new Virtual Data Centre
(VDC) Platform environment
Improved availability &
resilience
Pre-migration testing & change of
B2B URL
Oct ‘12 to Jun
‘13
eCo Plus
(One Siebel)
Oracle Upgrade, VDC migration,
Cosmetic changes in the portal
Improved supportability
Outage - aligned to planned
Release
Mid Mar ‘13
Availability
Checker
(ONCE)
Database Oracle Upgrade
Improved supportability
6 Hour Outage on L2C - aligned
to planned Release
Sep ‘12 / Nov
‘12
Availability
Checker
(BBAC)
Database Upgrade & VDC migration
Improved availability &
resilience
Outage on L2C - aligned to
planned Release
Mid Feb ‘13
btwholesale.com
Hardware & Software changes inc.
Weblogic Upgrade
Improved supportability
availability & resilience
Outage - aligned to planned
Release
Mid Mar ‘13
TBC
Broadband
Provisions
(20&21c)
(FLOW)
Oracle and Linux Upgrades
Oracle support availability
Non-customer Impacting Aligned to planned Release
Feb’13 – April
‘13
Broadband
Customer
Reporting
(BBCR)
Business Objects upgrade and
Reports rationalisation
Improved ‘look & feel’ of
Reports
Changes to XML will be needed
where required
Feb ‘13 / Mar
‘13
Broadband
Customer
Reporting
(BIP)
VDC migration and upgrades to back
end systems.
Improved availability &
resilience
Outage during which access to
reports lost
Nov ‘12 to June
‘13
eCo BB
Migration of 20C BB product to eCo
Plus
Single System to manage
20C/21C Assets
Changes to XML & User Training
on eCo Plus
Jan ‘13 to Jun
‘13
Bulk Change Tool
(BBCT/Fastpeter)
Migration to BUT (Bulk Utility Tool)
Simpler handling of Bulk
Orders, Novations etc.
Post-Deployment ‘live’ testing will
be required
Nov ‘12
62
B2B Gateway Migration
Impact Statement  We’re migrating to new software (Oracle) and hardware platform
(VDCs based HP Blades) and upgrading certificate security at the same time. This means
CPs will need to point to a new URL in production at a particular point in time. We would
like customers to engage with us before the migration on connectivity and functionality
testing.
What products are impacted by the change?  All BT Wholesale Broadband (20& 21c)
for provision and repair journeys.
Benefits to CP’s 
• High Availability , Improved security through use of 2048 bit encrypted certificates
instead of 1024 bit, reduced outage timelines.
What Should You Do? 
• Migrate from 1024 to 2048 bit secure certificates.
• Perform connectivity test with new onramp environment
• Perform functional test on new onramp environment
• Establish connectivity with the new VDC sites.
• Migrate to the new URL/Portal at agreed time slot.
63
B2B Gateway Migration
Will you (the CP) be required to undertake any code development?  based on
experience of previous migrations the majority of CPs using standard CoTs packages will
not need to make code changes – to be confirmed through On Ramp testing.
Will this change impact any CP owned screens or interfaces?  Minor – URL and
Certificate Changes as described..
Will 30 or 90 day notifications be issued?  90day notifications before turning off the
old URL.
Timescales 
• “On Ramp” is available in Sept 12
• Customer Migration is dependent on individual CP engagement Q3 12/13 to Q2 13/14.
• Final withdrawal of existing gateway end 13/14.
64
BBCR (Actuate Upgrade)
Impact Statement  We’re changing from one version of the base software tool to the
latest supported version e.g. Actuate v9 to Actuate v11. There will be minor changes to the
look and feel of Actuate reports (we think it’s an improvement)
What products are impacted by the change?  BT Wholesale Broadband (20& 21c) –
BBCR Reports.
Benefits to CP’s 
• Improved usability of screens, some small functionality improvements.
What Should You Do? 
• Users will be switched over to the new reports in Mid Oct 2012.
• Please check your reports and feedback any comments or issues.
65
BBCR (Re-Write Using Oracle Tool-sets)
Impact Statement  We will be re-writing the existing BBCR reports using Oracle
software. 90% of the reports impacted are used through XML interface.
What products are impacted by the change?  BT Wholesale Broadband (20& 21c) –
BBCR Reports.
Benefits to CP’s 
• Cleaner, more modern graphics.
Timescales 
• BTW expect to deliver XMLs and one set of reporting in AF/AG timescales (Jan &
March)… Q4 this year
What Should You Do? 
• Look out for 90 day notifications associated with XML.
• Schedule XML development resource.
Will 30 or 90 day notifications be issued?  90 day notifications for XML changes …
this will be notified in Q3 (Won’t force switch to new XMLs this year – optional in Q4)
66
Eco Broadband Migration
Impact Statement  Our 20c Broadband ordering and fault gateway is reaching the end
of its service life. We plan to support the provision and repair interface through our 21c
systems (Eco+). This will require a development and migration activity by our customers.
What products are impacted by the change?  IPStream and Datastream.
Benefits to CP’s 
• Continued support for 20c Broadband.
•
A single interface for 20c and 21c products.
What Should You Do? 
• All Broadband customers need to develop their XML interfaces.
• Existing 21c customers – to add in 20c products.
• Existing 20c-only customers – to develop an Eco+ interface.
• Train your agents in Eco+ portal.
• Migrate in one of three tranches Jan 13-June 2013.
Will 30 or 90 day notifications be issued?  90 day notifications for XML and monthly
engagement meetings are proposed.
67
Key Dates
Apr
Jun
12
12
Sept
12
Dec
12
Mar
13
Jun
13
Sep
13
Dec
13
Mar
14
Jun
14
Sep
14
ISP Forum – Notice of closure of eCo BB at ISP forum (Oct 11, Dec 11 & Jan 13)
Comms Notice – Industry wide eCo BB closure comms (30th April)
Comms Notice – IPStream, first exchange based stop sell 6mth notification issued (30th April)
Comms Notice – DataStream, notify stop new supply of CALs and ATM Access ports (30th April)
STOP – Datastream, notify no further supply of new EU access or new VPs
STOP – IPStream, first exchange based stop sell begins as notified
Must be able to place
21c orders on eCo
Plus or via 21c B2B
START - Customer transition to Eco
Plus
STOP - Completion of customer migration to Eco Plus – eCo BB
closure
Must be able to place
20c orders and
20c/21c repair on
eCo Plus or via 21c
B2B
Note
DataStream = ADSL & SDSL
IPStream = ADSL & SDSL
68
STOP – DataStream withdrawn within WBC footprint
Must have
transitioned from eco
BB to eCo plus by
this date
STOP - IPStream first exchange based
retirement of service begins as notified
STOP - DataStream
withdrawn nationally
STOP - IPStream
retired within WBC
footprint
Introducing Business Zone
BT Wholesale.Com transformation
Nigel Hannant
Online GM
Introducing Business Zone
Transforming BT Wholesale.Com
We’re difficult to do business with
•
•
•
You have a fragmented online user experience
You don’t have a single view of your business
You spend too much time learning how to find
and use our systems
So we’re creating Business Zone
• Consolidated quick view of your orders, faults
and inventory
• Single search and less clicks for key tasks
• Personalised experience based on role
Where are we now?
• Customer Hot House in June 2012
• Designed and built an ‘Alpha’ version of
Business Zone
• Today we want to share and test this with you!
70
From
applications
to tasks
Validating our understanding of your requirements
We want you feedback
Testing our approach
•
•
•
•
Running webinars to demonstrate
new capabilities and experience
Formal lab testing to put our design
in the hands of real users
We want to engage directly with
more of you
Ensure it meets your needs
How do I get involved?
•
•
•
71
Opportunities to register for
webinars
Take part in hands-on testing
Contact me: [email protected]
Teaser…logged out Business Zone
72
Teaser…logged in Business Zone ‘Overview’
73
Key Dates
Apr Jun
12
12
Aug
12
Oct
12
Dec
12
Feb
13
Apr
13
Jun
13
Aug
13
Oct
13
Dec
13
Customer Hot House
Customer Testing / Feedback (Alpha)
Final changes and development
Business Zone Trial
(18/03/13)
Business Zone Full
Launch (20/05/13)
Business Zone
Phase II
74
Sub Loop Unbundling migrations to BT
Wholesale Broadband
Bev Bytheway-Jackson
Product Manager
Where are we?
A migration path for SLU SMPF to BT Wholesale Broadband products (with MAC) was
developed and launched by Openreach in April 2012.
We notified you in July via briefing BB239-12, that we are experiencing systems issues
with the SLU MAC where an error code is being returned by our systems preventing the
migration order from completing.
This does not affect any other migration journey; only SLU to BT Wholesale Broadband,
where there is a change of CP.
You are able to identify where an SLU SMPF installation is present , where we will return
the code ‘S’ where SLU SMPF is present.
If you win customers from SLU, you must advise the end user to cease their SLU service
first, before submitting a Broadband provide order into us. During this time, you should not
advise prospective end users to obtain a MAC from their SLU CP.
We have a solution due to be delivered in January 2013 to resolve the technical problems
and we will notify you via the Broadband briefings nearer the time.
Kris Barker
GM, Broadband
77
Afternoon breakout sessions
• Again delegates have the opportunity to attend both breakout sessions
as each session will be run twice
• We’ll use the same session order on your name badge:
Session
Title
Where
1
Broadband retirements surgery
Auditorium
2
Service: focussed improvement area Maple Suites
We’ll have a 15 minute coffee break in between the
2 sessions
7878
ServicEdge Review 14/03/12
Action point update
Dates for diaries
Open forum & Q&A
Kris Barker
GM, Broadband
79
Action update
Action
Owner
Action
Status
AP1 5/12
Product
team
Request for broadband roadmaps on btw.com/updated
after each release
Closed – new roadmap to be
presented today
AP8 5/12
Richard
Marsh
An ongoing issue where engineers are not receiving the
notes on fault jobs – is there anything else that could be
done?
Ongoing – request to CPs to email
examples to track through where
engineers have not received notes
AP9 5/12
All
Include thought leadership topics at the ISP Forum
Closed – but noted for future
Forums – David Thorne presented
at today’s Forum. Please let us
know if this fitted the bill. You can
suggest future agenda topics on the
feedback form
AP 10 5/12
Simon
Brisbourne
Capacity issues on migration from 20C to WBC in
Northern Ireland
Closed – covered in today’s
presentations
AP 11 5/12
Simon
Brisbourne
SFI to present back/update – potential feedback?
Closed – covered in today’s
presentations
80
Closed actions
Action
Owner
Action
Status
Closure
date
Detail
AP2
5/12
Simon
Brisbourne
Provide information on
TPON exchanges – what
is happening on those
under retirement?
Closed
July 12
Broadband is not supported on these lines
AP3
5/12
Yvonne
Forrester
FTTC – Ethernet – is
there a 7 hour repair map
– can we have a slide on
it & add targets to the
slides and first contact
resolution
Closed
July 12
FTTC will be included in future service packs. The Forum will
remain BB focussed so Ethernet will not be covered
AP4
5/12
Yvonne
Forrester
MSO/PEW customer
impacts & volumes
Closed
July 12
Covered in July interim ISP Forum webcall
AP5
5/12
Yvonne
Forrester
KBD testing – request to
test on KBD even when
an MSO is outstanding –
would still want to test
Closed
July 12
Yvonne has submitted this for consideration in KBD overhaul – to
take place in Q3
AP6
5/12
Yvonne
Forrester
KBD testing – want to be
able to do a TAM test
even when the questions
down lead to it – eg
ADSL line lost sync but
no PDD
Closed
July 12
Yvonne has submitted this for consideration in KBD overhaul – to
take place in Q3
AP7
5/12
Neil Tye
(for
Ethernet
team)
Can the ISP Forum
include Ethernet service
as well?
Closed
July 12
The Wholesale Ethernet product team use the main product event
(the BTW Showcase) to detail their propositions and have regular
meetings with their customers, where product issues can be
discussed. Service issues are dealt with via the normal service
escalation channels. The team are also looking at holding update
webcalls aligned with the roadmap releases – to explain what’s
new and what’s coming up. It is therefore more appropriate to
keep the ISP Forum Broadband focussed.
81
What’s coming up? Dates for your diaries
Next Fibre surgery – 25th October via webcall
(contact [email protected] for details)
Next ISP Forum (interim webcall) – January 2013
Open forum & Q&A
Close of Forum
An e-feedback survey will follow shortly
Thank you for attending the Forum