Transcript source slides for customer UC presentations

UC&C Solutions
Bob Zimmerer
Michael Wallace
The Preferred Choice
WW Unified Communications
WW Contact Center (ACD)
NEC 3.4%
Huawei 7.3%
Other
30.0%
Siemens
8.6%
Microsoft
5.9%
Other
24.6%
Cisco
23.3%
Alcatel-Lucent
8.4%
Genesys
17.2%
Avaya
23.8%
Cisco
17.0%
Avaya
30.5%
Source: Dell’Oro Group
Source: Gartner
WW Voice Maintenance
Other
64.1%
WW Telephony Systems
Siemens
13.7%
Other
29.2%
NEC 9.5%
Siemens
7.1%
NEC
6.0%
Alcatel-Lucent
7.7%
AlcatelLucent
5.8%
Avaya
10.7%
Source: Intellicom Analytics
© 2013 Avaya Inc. All rights reserved.
Avaya
23.7%
Cisco
6.3%
Cisco
16.2%
Source: Dell’Oro Group
2
Gartner Magic Quadrant
Corporate Telephony
© 2013 Avaya Inc. All rights reserved.
Unified Communications
3
Business Used to Lead…
© 2013 Avaya Inc. All rights reserved.
4
But since 2002, things changed
Proportion of Business Communication ICT Investment
(% of GDP)
0.90
0.80
0.70
0.60
0.50
0.40
0.30
0.20
0.10
0.00
© 2013 Avaya Inc. All rights reserved.
5
During that time however…
April
2003
Smart
Phone
Aug
2003
Skype
May
2003
LinkedIn
© 2013 Avaya Inc. All rights reserved.
Nov
2007
Android
Feb 2005
Youtube
Feb
2004
Facebook
July
2006
Twitter
Jan
2010
iPAD
6
Consumers are leading the technology evolution
Home Computer Ownership
Mobile Wireless Subscribers
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
30,000
25,000
20,000
15,000
10,000
5,000
0
Broadband Revenues ($B)
Social Media Adoption
5
4.5
4
3.5
3
2.5
2
1.5
1
0.5
0
60%
50%
50%
40%
30%
29%
20%
10%
2005
2006
2007
© 2013 Avaya Inc. All rights
reserved.
Residential
2008
2009
Business
2010
0%
Businesses
Consumers
7
Customers Facing Rapid Technology Change
New technologies, adoption challenges, complex multi-vendor environment
400%
4:1
Mobile
projects will
outnumber
PC projects
802
30%
16%
Million
Increase in
dedicated
video soft
clients by 2016
Tablets by
2016
Increase in
mobile
enterprise
investments
through
2015
Of enterprise
will be cloud
based by 2015
Source: Gartner
© 2013 Avaya Inc. All rights reserved.
8
Barriers to UC Adoption
© 2013 Avaya Inc. All rights reserved.
9
Why Does Collaboration Matter?
Traditional
Communications
Advanced
Collaboration
Opportunity
for
Improvment
Value
People
Image concept credit: Hutch Carpenter
© 2013 Avaya Inc. All rights reserved.
10
Does Your Collaboration Scale?
Employees
The larger and more
diverse your network,
the higher the quality
of your ideas
Suppliers
Partners
Customers
Image concept credit: Hutch Carpenter
© 2013 Avaya Inc. All rights reserved.
11
Renaissance Collaboration
© 2013 Avaya Inc. All rights reserved.
12
Collaboration at Warp Speed
© 2013 Avaya Inc. All rights reserved.
13
Are you still Collaborating in the 90s? 2000s?
© 2013 Avaya Inc. All rights reserved.
14
Or using new technology…
But still communicating the same ways?
© 2013 Avaya Inc. All rights reserved.
15
Are your users Collaborating around IT?
© 2013 Avaya Inc. All rights reserved.
16
What Exactly is Unified Communications?
My definition:
“Any combination of communication modes
efficiency timeliness
that increases the efficiency,
or substance of collaboration,
value
or enhances business value.”
© 2013 Avaya Inc. All rights reserved.
17
Targeting your Collaboration Efforts
desktop integration
mobile apps
Optimize
hoteling
efficiencyTCOcloud
Infrastructure
virtualization
Personal &
mobile video
consolidation
multi-media
messaging
Extend
services
substance
BYOD
social @ work
audio/web/video collaboration
© 2013 Avaya Inc. All rights reserved.
instant messaging
expert assist
Productivity
timeliness
applications
SMS
virtual office
1-number
video kiosk
multi-channel CC
process integration
Business process
business value
integration
social media integration
disaster preparedness
18
Competitors’
ApproachApproach
Avaya’s
Differentiated
One-size-fits-all
Significantly more
spend needed to
customize
Disjointed user
experience
Built for silos of email,
voice or data
Closed and proprietary
=
© 2013 Avaya Inc. All rights reserved.
20
Avaya Enables The Power of We™
Right People
 Any device
= Any location
Right Information
 Relevant
= Contextual analytics
Right Time
 Instant access
= Work assignment
driven
 Any modality
 Filtered, Prioritized
 Any network
 Portable, Accessible
 Workflow integrated
 Contact driven
 Any source, format,
media
 Scheduled
© 2013 Avaya Inc. All rights reserved.
 Ad-hoc circumstance
appropriate
21
The Ideal Experience for Every Person
Business
Applications
Social
Media
Virtual Worker
Device Flexibility
Power Collaborator
Contact
Center
Context
Content
Office Centric
Communications
© 2013 Avaya Inc. All rights reserved.
Mobile Worker
22
Flexible Solutions
Business
Applications
Social
Media
Virtual Worker
Device Flexibility
Power Collaborator
Contact
Center
Context
Content
Office Centric
Communications
© 2013 Avaya Inc. All rights reserved.
Mobile Worker
23
The Styles of Solutions Evolve
Functionality
Infrastructure Focus
Hierarchy
Networked
Communications Core
User Focus
Distributed
Stand Alone
© 2013 Avaya Inc. All rights reserved.
Softswitch
Time24
Evolving towards a Communications Core
Legacy TDM
IP Telephony
Communications Core
SIP
Connection Management
Connection Management
Session Management
Analog / ISDN
H.323 / Unistim
SIP
© 2013 Avaya Inc. All rights reserved.
Time
25
Accessing the Communications Core Anywhere
Main Campus
VPN
Branch Campus
© 2013 Avaya Inc. All rights reserved.
SBC
Secure Remote Access
26
User Profiles Vary as Employee Needs Differ
Office Centric
Name lookup
Click-to dial
Desktop Video
IM/Presence
Voicemail
Conference Calls
© 2013 Avaya Inc. All rights reserved.
Mobile and Virtual Worker
Remote access
Enterprise Features
Single-number reach
Device Choice
Speech-enabled
Easy content access
Power Collaborator
Conferences
Share content
Multi-tasking
BYOD
Voice, video, web
Always on
27
A Software Suite for all your User Profiles
Office Centric
Mobile and Virtual Worker
Power Collaborator
Mobility
Foundation
Foundation Suite
© 2013 Avaya Inc. All rights reserved.
Collaboration
Mobility Suite
Collaboration Suite
28
A Software Suite for all your User Profiles
For Existing CM
Customers:
~$140
$525 List Price
~$65
$325 List Price
Collaboration Suite
Mobility Suite
~$40
$225 List Price
Call
UM
Foundation Suite
Basic
Call
Basic
© 2013 Avaya Inc. All rights reserved.
* Approx
CDN street price includes current Collaborate NOW promotion
UM
Basic
29
Avaya Aura® Suite Licensing
Driving User Profile Driven Collaboration Oriented Sales Conversations
Mix & Match per user across the enterprise
Optional Video Room connectivity
Optional a-la-carte
Conferencing or Scopia (/port)
Mobility Suite
Optional a-la-carte
Conferencing or Scopia (/port)
Secure Remote Access
Fixed-mobile convergence
Mobile device support
Speech based personal assistant
Unified Messaging
Foundation Suite
Deskphone license, voice & video
UC clients for Windows & Mac
Microsoft Lync & Office integration
IM & Presence, Voice Mail
Session Management
System Management
Survivability
API toolkit
© 2013 Avaya Inc. All rights reserved.
Deskphone license, voice & video
UC clients for Windows & Mac
Microsoft Lync & Office integration
IM & Presence, Voice Mail
Session Management
System Management
Survivability
API toolkit
Collaboration Suite
Audio, video, web conferencing w/
content sharing and browser access
Desktop/mobile video
Recording
Secure Remote Access
Fixed-mobile convergence
Mobile device support
Speech based personal assistant
Unified Messaging
Deskphone license, voice & video
UC clients for Windows & Mac
Microsoft Lync & Office integration
IM & Presence, Voice Mail
Session Management
System Management
Survivability
API toolkit
30
Included
ala carte
Included if CMEE entitlement
Avaya Aura® Suite Licensing
License
Standard
Edition
Enterprise
Edition
NA
NA
NA
NA
Foundation
Suite
(New)
Mobility
Suite
(New)
NA
NA
Collaboration
Suite
(New)
Avaya Aura CM, System Manager
Avaya Aura IM/Presence
Avaya Aura Session Manager
Survivability (LSP, Survivable Core)
Communication Manager Messaging (basic VM)
one-X Communicator
one-X Mobile with Client Enablement Services
Extension to Cellular
Desktop Video
Flare PC / one-X Communicator Mac
Microsoft Lync Desktop Integration w/ACA
Flare iPad
Avaya Aura Messaging
SBCE & Remote Access
Avaya Aura Conferencing
Scopia Desktop & Mobile
© 2013 Avaya Inc. All rights reserved.
Analog License Available for $40/user
31
Office Centric
UC End Points & Applications
Analog, digital & IP
end points
Basic voicemail
6-party ad-hoc or
meet-me audio
conferencing
Desktop applications
 Windows/Mac w/
presence and IM
Video-enabled
© 2013 Avaya Inc. All rights reserved.
32
Avaya 9600 IP Deskphones
 Intuitive, simple-to-use,
context-sensitive user
interface
 Business value and
investment protection
 Acoustically engineered;
G722 wideband on all
phones
 Leadership in energy
efficiency
© 2013 Avaya Inc. All rights reserved.
33
Introducing Avaya Communicator
 Integrated UC Client
 Multi-platform support*
 Convergence of one-X & Flare
 Clean, simple UI optimized for
device and screen size
 Instant messaging & presence
 New multi-media messaging
 Video enabled
 Embedded collaboration
* iOS and Android full-featured support coming 2014 and into 2015
© 2013 Avaya Inc. All rights reserved.
34
Avaya Communicator for Windows
integrated conference roster
with direct participant actions
list area with
contact name and
image, presence
indicator and status
message
drag and drop to easily start a
conference or transfer a call
hover menu enables
single click to call or
IM a contact
quick access to alternate numbers
call appearance with active talker
and conference control access
staging area to setup ad hoc
conferences or start a group IM
call appearance with
single click to add
video, start
IM or collaborate
quick dial field to
start a new call
© 2013 Avaya Inc. All rights reserved.
large, accessible
mute button
35
Avaya Communicator Video
Continuous
presence video
Escalate to
video call
© 2013 Avaya Inc. All rights reserved.
36
Avaya Communicator Conferencing
Room-based
system integration
Initiate collaboration
© 2013 Avaya Inc. All rights reserved.
37
Flare Experience: Integrated UC Client
iPad devices
Integrated
communications
and
collaboration
experience
Windows PC
© 2013 Avaya Inc. All rights reserved.
38
UC Integrated Client
Collaborate
© 2013 Avaya Inc. All rights reserved.
Roster, Contacts
Call/Chat History
Presence, IM
39
Foundation Suite includes Office/Lync Integration
 Foundation Suite is the entry-level for
all new/upgraded systems
 All users licensed for desktop
productivity tools including:
Foundation Suite
© 2013 Avaya Inc. All rights reserved.
– Instant Messaging and Presence
– Lync 2010 and 2013 client integration
– Soft-client for audio and video calling
– Application integration for click-to-call
and user efficiency
– Participation in web sharing
conferences and video collaboration
40
Avaya Lync 2013 Integration
• Click to dial contact from Group
list or chat window
• Search for contact and call
• Escalate IM to voice, video and
collaboration
• Conversation window mid-call
control
• Add others to call
• Respond to incoming call with IM
• Telephony and video presence
Change Join
Audio Bridge
© 2013 Avaya Inc. All rights reserved.
Voice
Mail
Settings/
Forwarding
41
Avaya Outlook Integration
Outlook e-mail integration
• “hover” on email contact to
initiate dial/contact options
Outlook Contacts
• Dial right from Outlook or
• Search and dial from Lync
Simplify meeting invites
• Auto-populate dial-in and
web conference details
© 2013 Avaya Inc. All rights reserved.
Join/Host meetings easily
• Drop-down from invite
or meeting details
42
Browser Integration and Video Support
Dial right from browser and
other Office applications
• Phone numbers highlighted
in IE and Chrome
• Google apps too
Video included!
• All users get free entitlement
• Call other Avaya video enabled endpoints and soft clients
• Initiate video into to room-based
systems and Avaya Scopia
virtual meeting rooms
© 2013 Avaya Inc. All rights reserved.
43
Conferencing Integration
Avaya Client Applications
• “Wizard” used to collect
users’ conference dial-in and
passcode information
Instant collaboration from Lync 2013
• New Share My Bridge Feature:
send details, dial-in and launch
web collaboration with one click
• Participants can launch web
conference directly from hyperlink
or cut and paste
© 2013 Avaya Inc. All rights reserved.
44
Adding Enterprise Voice with Lync
Branch Office
VoIP
Gateway
Lync PC User
Smart Mobile
DMZ
PSTN
Reverse Proxy
Internet
Load Balancer
WAN
Microsoft
Survivable
Branch
Appliance
Edge Server
Microsoft ELA
Plus CAL
SBC
Call Centre?
Exchange UM
Lync Server
Enterprise CAL
SIP
Standard CAL
PSTN
VoIP
Gateway
Analog
Gateway
IP Phone
Lync PC User
© 2013 Avaya Inc. All rights reserved.
Analog Phone
Fax
48
Third-Party Components in Lync Solution
Branch Office
VoIP
Gateway
Lync PC User
Smart Mobile
DMZ
PSTN
Reverse Proxy
Internet
Load Balancer
WAN
Microsoft
Survivable
Branch
Appliance
Edge Server
Microsoft ELA
Backup Data Center
SBC
Plus CAL
Call Centre
Exchange UM
Lync Server
Enterprise CAL
SIP
Standard CAL
PSTN
VoIP
Gateway
Analog
Gateway
IP Phone
Lync PC User
© 2013 Avaya Inc. All rights reserved.
Analog Phone
Fax
49
Adding Lync Integration to Avaya
Branch Office
Lync PC User
Smart Mobile
DMZ
PSTN
Avaya SBC
Internet
G430
w/ LSP
Premise-based or
Office 365
VPN Switch
Avaya SBC
R5.2.1 voice only
R6.2.2 video support
Aura CM/SM
Active
Directory
Standard CAL
Lync Server
WAN
SIP
PSTN
G450
Lync PC User
© 2013 Avaya Inc. All rights reserved.
Analog Phone Fax
Avaya
IP Phone
50
The True Cost of UC Ownership
 Nemertes 2014 IP Telephony and UC Cost Data
 “Microsoft… it’s still the most costly to operate.”
 “Avaya is the most affordable for integrated UC”
 Operational costs drive TCO, not capital
– Implementation costs secondary to opex
 Data from net new installs
– Upgrades are small
fraction of figures shown
– Even if net new, it would
still be less to use ACA
Lync with a new Aura
system
http://www.nojitter.com/post/240166551/shoretel-avaya-nec-most-affordable-ipt-providers-as-overall-costs-drop
© 2013 Avaya Inc. All rights reserved.
51
Customer Lync Enterprise Voice Experiences
By Linzi Sheldon
King County, WA — King
County's new multimillion-dollar
telephone system is causing
dropped calls and other
problems for the public and
county employees.
"I've heard from a lot of my
constituents," King County
Councilmember Rod
Dembowski said. "I've heard
from some of my mayors, when
they try to reach our office, that
they're frustrated.
The county is spending about
$18.6 million to replace about
11,250 old phones with hightech new ones that use the
Internet and run Microsoft Lync.
© 2013 Avaya Inc. All rights reserved.
52
http://www.kirotv.com/news/news/new-18-million-king-county-phone-system-dropping-c/nd28C/
Why UC for Mobile and Virtual Workers?
3
1
(Web Wise Business, BT Research);
© 2013 Avaya Inc. All rights reserved.
2
(Pearn Kandola, The Psychology of Effective Communications); 3 (Boost the Bottom Line with Mobile UC, Frost and Sullivan)
53
Mobile and Virtual Worker
UC End Points & Applications
Office-centric
features PLUS
Extension-to-Cellular
Session Border
Controller
Mobile device UC
applications
Unified Messaging
© 2013 Avaya Inc. All rights reserved.
54
Extension to Cellular
Receiving an Incoming Call
2
1
A call is originated to
the Enterprise DN or
DID of the one-X user
(DN 5000)
3
Aura
Communication
Manager
Aura CM sends
the call to the IP
set for DN 5000
and the IP set
begins to ring
Communication Manager uses defined
EC500 call routing for user’s primary
extension (eg. DN 5000 )
3
EC 500 extends incoming
call to mobile phone; up
to 5 destinations may be
entered
PSTN
Cellular
Network
(CDMA/GSM)
User (DN 5000) has two
devices:
1. An IP Phone
2. Mobile Phone
4
Mobile phone is answered, but line
appearance remains active on desk
phone; user can return to desk and pick
up line, disconnecting mobile
Single Number and Voicemail
© 2013 Avaya Inc. All rights reserved.
55
Extension to Cellular
Extending a Call to Mobile Device
2
Aura
Communication
Manager
1
Call is in
progress on
desk phone;
user presses
“Extend Call”
feature button
Communication Manager uses defined
EC500 call destination for DN 5000 and
creates conference
3
EC 500 extends to mobile
phone defined for DN
5000
PSTN
Cellular
Network
(CDMA/GSM)
User (DN 5000) has two
devices:
1. An IP Phone
2. Mobile Phone
4
Mobile phone is answered, user hangs
up desk phone and is free to move about
Single Number and Voicemail
© 2013 Avaya Inc. All rights reserved.
56
Avaya Mobile Solutions
 Support for most popular devices
 Carrier independent
 Adapts to infrastructure
 Telephony, UC and Collaboration
 Simplified provisioning
 BYOD security
 Ease-of-use
 Single-client simplicity
© 2013 Avaya Inc. All rights reserved.
57
Today: Avaya Mobile Clients
SIP
UC
© 2013 Avaya Inc. All rights reserved.
Avaya Communicator for
Android 2.0
Lite
Avaya
One-X
Mobile
SIP for
iOS
R6.2
Avaya
One-X
Mobile
R6.2
58
Avaya Mobile Clients Evolution
EC500
© 2013 Avaya Inc. All rights reserved.
Avaya Communicator for iPhone 2.x
one-X
CES
Avaya Communicator for Android 2.0
SIP
6.2
 Simplified user
provisioning
 Administrative control
and BYOD security
 Single client adaptability
to evolving Avaya
environments
 Intuitive User Experience
without exposing
complexity
 Mobile-enriched Aura
core
59
one-X® Mobile
Receiving an Incoming call
2
3
A call is originated to
the Enterprise DN or
DID of the one-X user
(DN 5000)
Aura
Communication
Manager
Aura CM sends
the call to the IP
set for DN 5000
and the IP set
begins to ring
One-X CES updates EC500 call routing for
user’s primary extension (eg. DN 5000 )
4
One-X Client
Enablement Services
EC 500 extends incoming
call to mobile and any
other number entered
using one-X Mobile (eg.
Home phone)
PSTN
Internet
Cellular
Network
(CDMA/GSM)
Cellular Network
(CDMA/GSM)
Data Connection
one-X user (DN 5000) has three
devices:
1. An IP Phone
2. one-X Mobile equipped
Smartphone
3. Home Phone
1
one-X Mobile user creates/selects
phone(s) to ring with primary extension
and one-X Mobile client updates one-X
CES using available mobile data
connection (2G,3G, Wi-Fi)
Single Number and Voicemail
© 2013 Avaya Inc. All rights reserved.
61
one-X® Mobile
Originating a Call from Mobile
5
Aura
Communication
Manager
DN 4000
6
The call arrives at the
set of DN 4000 with the
Enterprise CLID of the
one-X Mobile user.
Having established the user leg of the call, one-X CES signals Aura
CM to bridge a 2nd call to the real destination received in step (1).
3
One-X CES signals the Aura CM to
make a call to the call back number
chosen by the one-X Mobile user.
PSTN
Cellular
Network
(CDMA/GSM)
Note: The call back
destination can be any
phone number (e.g. a
home phone, a
temporary office phone,
etc.)
© 2013 Avaya Inc. All rights reserved.
one-X CES
One-X CES
acknowledges
the call
attempt
Internet
Cellular Network
(CDMA/GSM)
2
4
Once the call from the
Aura CM is answered at
the call back destination,
one-X CES initiates a 2nd
call to the real
destination.
Data Connection to
one-X CES
1
one-X Mobile user would like to make a
call to DN 4000. The mobile call attempt
is sent from the one-X Mobile client to
one-X CES over a secure data
62
connection.
Avaya one-X® Mobile SIP for iOS
VoIP over Wi-Fi, 3G/LTE without Cellular
•
Dual-Mode support
•
SIP / cellular handoff
•
Single Number Reach
•
Incoming calls to office ring on mobile (shows caller ID)
•
Can be combined w/ EC500 to ring other devices
•
Single Identity
•
Outbound mobile calls are handled by enterprise call server
•
Receiving line shows office ID (hidden mobile number)
•
Low cost mobile communications
•
Enterprise routing for toll avoidance
•
“Free” Wi-Fi connectivity replaces cellular use
•
Single Voice Mail
•
Shares common enterprise voicemail box
•
Enterprise Voicemail enforcement (EC500)
•
Enterprise Communication Features
•
Search corporate directory and local contacts
•
Mid-call features, Call persistence, Bridged line appearance
•
Support
•
SES 5.2, SM 6.x
•
iOS 4+
© 2013 Avaya Inc. All rights reserved.
63
One-X Mobile SIP iOS
Deployment options for Secure VoIP
Private
Avaya Aura SBC
VPN Access
WLAN/802.11i
Public
WLAN
3G/4G
Cell Data
Off-site: SIP connection can
be established through an
SBC or via VPN Tunnel
using a 3rd party VPN app
© 2013 Avaya Inc. All rights reserved.
Home/
Hot Spot
On-site: Native 802.11i security (eg.
WPA2) can be used for securing on-site
WLAN access
64
Call Handover one-X Mobile SIP 6.2
VoIP to Mobile
1
Active SIP call over Wi-Fi
(or 3G/4G) connection
Aura Session
Manager
2
User wants to handover call to
cellular voice network and taps
“Handover to Cellular Network”
button. One-X Mobile initiates the
Extend Call feature of CM via SIP
connection w/ Session Manager
Aura
Communication
Manager
4
3
Call arrives on iPhone native dialer
Aura CM makes a call to
the mobile phone number
5
User answers and joins call in progress.
CM drops the SIP call.
Cellular Network
(CDMA/GSM)
© 2013 Avaya Inc. All rights reserved.
65
Call Handover one-X Mobile SIP 6.2
Mobile (EC500) to VoIP
3
User selects active call appearance
and joins call in progress. CM drops
the EC500 Call (Aura 6.2 FP2)
Aura Session
Manager
Aura
Communication
Manager
2
1
Device associates with WLAN AP and
one-X client registers with SM
Active EC500 cellular call.
Either initiated from client, or
received via single number
Cellular Network
(CDMA/GSM)
© 2013 Avaya Inc. All rights reserved.
66
Avaya one-X Mobile 6.2 - Lite View
Join Call button triggers Active
Appearance Select FNE dialing to join an
active call
Feature menu of
configured FNEs
Dial-Pad dialing autoprefixed with Idle
Appearance Select
FNE for Aura dialthrough outbound
calling
Settings screen
for dial rules,
FNEs and client
logging
Features Button
launches feature
menu (shown on right)
Favorites List can
be built from local
contacts
Lite indicator/ SIP
toggle
Recents List shows
call log of outbound
calls (w/o FNE prefixes)
© 2013 Avaya Inc. All rights reserved.
All iOS contacts +
Corporate Directory
search (req’s
ActiveSync)
67
Avaya one-X Mobile 6.2 - SIP View
Multiple Line
Appearance
Line
Appearance
SIP indicator/
Lite toggle
Control Buttons
(Hold/unhold, mute,
speakerphone)
Simultaneously
manage multiple
calls
Keypad dial
conversion
rules
Handoff button
initiates Extend
Call to Cellular
interface
Features button
launches feature
menu
Recents shows SIP
and Lite call activity
© 2013 Avaya Inc. All rights reserved.
All iOS contacts +
Settings screen for dial
Corporate Directory
rules, SIP Settings and
search (req’s ActiveSync) client logging
68
Secure Remote Worker with Avaya SBC
Avaya Aura
Conferencing
Aura
Messaging
Presence
Server
Session Manager
Avaya
Aura®
Personal PC or iPad devices
App secured into the organization,
not the device
One number UC anywhere
© 2013 Avaya Inc. All rights reserved.
System
Manager
Communication
Manager
Avaya
SBCE
Untrusted Network
(Internet, Wireless, etc.)
70
Avaya one-X® Speech Personal Assistant
Effective Message, Calendar, and Contact Management
‘Make a call.’
…to one of your contacts,
somebody within your
corporate directory or simply
speak the number you want to
call!
‘Send a message.’
…to a contact, to a voicemail
mailbox or somebody within
your corporate directory.
‘Read my messages.’
…voicemail and/or email.
Filter by status or by sender.
You can reply, forward, delete,
© 2013
Avaya Inc. All rights reserved.
…
‘Schedule a reminder.’
…and let yourself be called at
any number and reminded, so
you won’t forget any of your
tasks or appointments!
‘When am I free today?’
…keep track of your time
wherever you are!
‘Follow Me!’
…and have all
your calls flexibly
forwarded to you
wherever you are.
71
Power Collaborator
UC&C Applications
Office-centric
features PLUS
Mobile & Virtual
worker PLUS
Audio conferencing
including video and
web sharing
Video collaboration
© 2013 Avaya Inc. All rights reserved.
72
Leveraging the Power of Avaya Aura®
Avaya Aura® Conferencing + Avaya Flare® Experience
Session Based, Unified Audio,
Web & Video* Collaboration
Supports BYOD
Scale to Thousands of Desktops
Highly Efficient Bandwidth Management
© 2013 Avaya Inc. All rights reserved.
* Intended plan for future roadmap. Refer to disclaimer on Slide #2
73
Avaya Aura® Conferencing 7.2 Video
with Avaya Flare® Experience for Windows and iPad
 Avaya Aura Conferencing
Very high-scale distributed media
architecture up to 7,500 full audio/web/video
conferencing sessions
720p SVC HD video switching
Dramatically reduced bandwidth with media
cascading
Powerful content sharing across Flare,
PC/Mac web-browsers and smartphones
 Avaya Flare Experience
Easy one-click video
Efficient point-to-point SIP video
Drag and drop multi-party conference with
video, audio and content
Call into rich Scopia video rooms
© 2013 Avaya Inc. All rights reserved.
74
Avaya Aura Conferencing
Conferencing and Collaboration services across multiple devices
Avaya Flare Experience Apple
iPad
Avaya Flare Experience MS Windows
© 2013 Avaya Inc. All rights reserved.
Avaya Aura Conferencing
Client for Apple iPhone and
Android
Avaya Aura Conferencing
Collaboration Agent Browser
75
Avaya Aura Conferencing 7.2
Initiate screen share
and collaboration
Audio and video right
from the web browser
Initiate recording
Share entire
screen
application or
whiteboard
Recent speaker list
Access recordings
Roster list for
participant
management
Access to
stored docs
© 2013 Avaya Inc. All rights reserved.
76
AAC 7.2 Playback Control
Hover for playback
controls
Slide sorter
scrolling view
Selectable
playback
activities
© 2013 Avaya Inc. All rights reserved.
Display area
for active
speaker
Download content
to local PC
77
Avaya Aura Delivers Industry Lowest Operating Cost
Avaya Aura drives lowest operating cost!
Source: Nemertes Research 2013: DN2459 - Operational Cost Drives Stark Differences in First‐Year
Telephony,
UC
First‐Year
Cost
© 2013 Avaya Inc.
All rights
reserved.
© 2011 Avaya Inc. All rights reserved.
85
85
Enterprise with 2,000 Users and 100% UC
1. Comparision TCO 5 years
Avaya offers a lower TCO (product,
implementation, maintenance) over 5 years
© 2013 Avaya Inc. All rights reserved.
http://enterpriseconnect.com/orlando/2012/presentations/
2. General Evaluation on all four
categories
Avaya proposed the most competitive offer
regarding Architecture, Technology/Features,
Price and accomplishment to requirements.
86
References
• ~5500 endpoints &
35 locations to-date
• Replacing 39 CS1k, Meridian
and 3 x Cisco systems
• Managed by 2 full-time
admins + 1 contract
• ~2000 endpoints &
40 locations to-date
• Continuing to grow/expand
sites worldwide
• Managed by 2 telecom admins
• ~1800 endpoints &
10 locations to-date
• End state of over 16 sites with
another 14 x SIP only locations
• Managed by 3 telecom admins
© 2013 Avaya Inc. All rights reserved.
87
Chasing the Puck
Chasing the Puck
© 2013 Avaya Inc. All rights reserved.
88
Skate to where the puck will be
“Skate to where the puck will be”
© 2013 Avaya Inc. All rights reserved.
89
Canucks closing slide
Proudly Powered by
© 2013 Avaya Inc. All rights reserved.
90