Transcript ICT Monthly Report Jan 2013

SMS Service
 Isolating Wireless access over PHCC from regular users’ access –
Higher Security
HTTPS Internet Access filtering - implemented successfully
On 18 Dec 2012 incident
Server Recovery Procedure Applied
(HQ Infrastructure Recovery with Minimal business interruption)
Datacenters (HQ, HC and Barwa) servers and network monitoring and reporting system
now in place, providing Infrastructure team with a better view of what is happening on
PHCC servers and network as well as Health Centers’ servers and network.
Email and SMS notifications sent to relevant ICT personnel.
(This image shows monitoring interface for HC and some public servers only. Internal
servers are monitored on a separate interface)
99.75% uptime statistics for Priority Public Servers
Webmail Access for all HCs’ users
(Outlook Email client and Outlook anywhere access is being planned for)
SSL for HTTPS traffic screening on proxy server. Aimed to provide a more secure web browsing for
HQ users
 IT Documentation for all processes and procedures – Improves
quality of service and team efficiency, and helps in providing weekly
tips to end-users.
 A unified Desktop wallpaper with IT helpdesk email and contact
being clearly displayed (as shown below)
 New Meeting Room Booking System in place.
 Training provided to end-users, tutorials available for
more help.
User create
request for a
meeting
The Meeting
room now booked
with confirmation
email
Meeting Room
accept the
request if it’s free
 For a better more organized Outlook address book
and to meet Cerner requirements; Active Directory
users’ details are being modified.
Deadline: 15th of March 2013.
Modifications include:
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Name
Job Title
Location (Health Center Name)
Contact Number (Office & Mobile)
 55 HMC User creations.
 51 HMC Application access as part of Medicom project in HC’s.
 451 helpdesk tickets opened.
HQ
 Delivered 17 PC’s & 10 Laptop
Barwa
 Delivered 5 PC’s
HC’s
 Delivered 110 PC’s
Barwa:
 FM200 installed at Barwa DC.
 Barwa DC works done, UPS/Cooling system IDUs and ODUs placed, waiting for
the testing phase.
 Barwa Power: Tender committee to decide granted bidder by 30th January.
HCs’ HMC-to-PHCC Infrastructure Migration :
 Site surveys done for a full detailed Asset tracking:
 OBK
 Westbay
 Al-Rayyan
 Requirement lists prepared for the 3 HCs.
 User-lists collected for all the above HCs.
 Al-Daayen HC to be done this week.
Cerner CIS:
 Cabling and Wiring for all HCs as a part of fulfilling Cerner requirements:
Site surveys done for:
• Al-Daayen
• Al-Gharrafa
• Al-Shahania
 HCs requirements collected during the visits to be quoted for.
 SLAs and Contract finalized with Qtel for CIS hosting and connectivity (PROD, DR,
COMMS)
Qmatic:
 Al-Rayyan HC went live:
 Smoother flow of patients.
 Higher productivity achieved.
 Patients' satisfaction witnessed - a Newspaper report was published in
the widely spread Arab Newspaper dated 17th January.
 Mesaimeer HC:
 Installations almost done.
 Training planned for next Sunday.
 HC goes live first week of February.
Website:
 DEMO Website (Early stage):
a. Up and Running our Test server
b. Several templates has been considered
c. Basic features chosen
Databases :
 Data Backup Server: Implemented a primary backup server located in HQ and
Secondary backup server in Barwa.
 Enable Oracle EM for monitoring and notification
purposes
SMS
 SMS integrated with the Monitoring System of the Systems team.
 Working to integrate SMS across most of our systems.
Intranet Strategy Roadmap
Content/Collaboration Roadmap
Intranet
Strategy
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Determine Intranet
Owners
Create the Vision
Establish Intranet
Team
Content
Strategy
Information
Architecture
•
•
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Create content
Inventory
Create Functional
Requirements
Inventory
Create Content
Structure
•
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Create Content
Type Templates
(Ex. Forms)
Determine the
publishing process
Train authors to
write effectively
Collaboration
•
•
Create single point
of contact for any
update
Focus on Adoption
Branding
•
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Create the visual
style guidelines
Create a template
design
Technical Roadmap
Intranet Prototype
Construction
Technical Business
Requirements
Evaluation
Demo Environment
(Requirements
Implementation)
Testing/Troubleshooting
Demo Environnment
Live Environment
Implementation
Intranet Main
Features
Department
Pages
Documents
Library (Forms
and Documents)
Other Services …
Applications
Intranet
Calendar
Homepage
(High Priority
Content)
News,
Announcements
and Events
Media (Photo,
Video Gallery)
Content Main Structure
PHCC
Management
Departments
Quality
Management
Health Information
Systems
...
IT Department
CIS Department
MR Department
Services
Forms
HR Services
Services
Tools
IT Services
...
Forms
Forms
Policies and
Procedures
Policies and
Procedures
Ongoing Projects - February:
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IP Telephony
4 HCs HMC-PHCC infrastructure Migration
Implementing Q- Matic new workflow for additional 2 HCs
SMS integration with Helpdesk system
Intranet Project
SMS Integration
EMC Storage implementation
Starting Active Directory Project
Outlook Email client and Outlook anywhere access is being
planned for.