Transcript Powerpoint
Life after Google Web-based Library e-services at the London borough of Hillingdon Derrick Fernandes 1 "People are sick of wasting their time when about 50% of web searches turn up unsatisfactory results and that's not me talking, that's the analysts. People are now willing to pay for quality information." Clare Hart, CEO news retrieval service Factiva "The free internet model - back to the idea of the egalitarian, hippy web - is gone. It's a business environment now. If you want high-value services, you pay for them” Mike Davis, senior research analyst at Butler Group 2 Hillingdon People’s Network Printing e-Learning e-Government Spreadsheets Power point Scanners Databases 180 PCs & Broadband Publisher e- Information Taster sessions Centres ICT courses email Friendly Wordprocessing e-Books Learning PC Self Staff Digitisation Video Conferencing UkOnline Centres with ICT skills ECDL CD-RW booking Web portal Adaptive Technology - wheel chair friendly workstations, text to speech software & screen magnification 3 Why? Better service – library and remote Complements existing resources Quality of information Functionality Convenience – I want it now - 24/7 Attract new users Content for 180 People’s network PCs Raising levels of information provision at all 17 sites 4 xreferplus InfoTrac Newspaper database Oxford Dictionary of National Biography (Sept 2004) e-Information at Hillingdon Britannica Online KnowUK Times Digital Archive Grove Art Online 5 xreferplus 125 key reference titles – – – – – – facts words concepts people places sayings 6 KnowUK online library of UK information over 100 publications – advice – what’s what – who’s who – leisure 7 Gale InfoTrac newspapers 8 newspapers 3 million articles updated daily – job interviews – film,book,video & theatre reviews – homework – company info. – holiday planning – research 8 Gale – Times Digital Archive 1785 -1985 9 Britannica Online 10 National Biography (Sept 2004) Oxford Dictionary of 50,000 biographies 60 volumes 11 Grove Art Online 12 e-Learning 13 Hillingdon’s e-Learning website 14 e-Learning with NETg Modules Features Very flexible – online learning, anytime, anywhere, 24/7 access Pre- learning exercises & revision exercises Creates personalised ‘Learning Plan’ Allows for different styles of learning Hearing – audio Visual - reading off the screen Practising – exercises throughout 15 ECDL Testing Partnership with Corporate Training Dept Application to BCS 3 Approved ECDL Testing Centres Uxbridge Library LC Harlington Library LC Online Testing using Enlight TestStation 1 Testing session per month at each Learning Centre 16 Enlight TestStation Performer / Non Performer banks of Test Questions Example of an online demo test Types of questions: multiple choice multiple response fill in blanks true / false drag and drop Results within minutes hotspot selection / ranking 17 Implementation to date Staff training on registering learners & assigning modules ICT Learning Facilitator Post Offering regular FREE ECDL Taster sessions across borough libraries Over 400 ECDL Modules sold Learner Support 18 e-Books web based 19 420 titles for the expert IT user .NET XML Java 20 ….and the novice user Desktop Applications Graphics Business 21 Searching Safari eBooks 22 Safari – not only ICT….. 23 Supplier - Checklist Free Trial User licences – unlimited? Pricing policy – population /sites How is remote access being provided? What technical support? What ongoing marketing help? What level of training? What sort of statistics? MARC records? 24 Access within the Library sites at Hillingdon by IP address REMOTE library members at home or elsewhere by barcode validation and/or referral URL 25 Barcode validation 26 Referral URL 27 Referral URL 28 Staff Survey – knowledge of services 29 Staff use made of services 30 Staff comments about the service 31 Staff challenges integral part of the service involvement & ownership champions all staff – “think electronic” training 32 Staff Training learning centre powerpoint live Internet feed interactive whiteboard data projector web-based tour customised handouts 33 Marketing Virtual Services working with suppliers new members - password printed publicity website 34 35 Users – marketing on the website 36 Website & PC – Help Notes 37 Funding 2002/3 KnowUk Safari Infotrac Times Digital Archive Xreferplus Grove Art Online Ency Britannica Online Oxford Dictionary of National Biography £ 2003/04 9,996 £ £ £ £ £ 9,996 £ 5,678 £ 3,297 £ £ 3,425 £ £ 3,184 £ £ 2004/05 9,996 5,678 3,297 5,298 3,425 2,750 3,184 6,500 £ 9,996 £ 25,580 £ 40,128 38 Funding streams e-Learning budget national funding - IEG2 capital budget general stock budget reviewing monograph / electronic mix 39 Evaluation Hillingdon’s People’s Network User Survey Nov 2003 www.hillingdon.gov.uk/libraries 40 Electronic Information services – user survey 41 Product usage information 42 http://proquest.safaribooksonline.com/ http://www.knowuk.co.uk/jsp/marketing/nonsub.jsp http://www.xrefer.com/libraries/index.jsp www.groveart.com/ http://www.oup.com/oxforddnb/info/ http://www.eb.com/ http://www.ecdl.co.uk - ECDL website http://www.netg.co.uk - Thomson NETg website - Account Manager Adam Chicktong ([email protected]) http://www.enlight.net - Enlight TestStation - Tony Hanwell (MD) http://libraries.hillingdongrid.org - Hillingdon Libraries People's Network site http://www.hillingdon.gov.uk/libraries - Hillingdon Libraries website 43 [email protected] [email protected] 44