Transcript NOF ICTL for Public Library Staff

NOF ICTL for Public
Library Staff
Interim survey of training to meet
Outcomes 2-8 and Advanced levels
Chris Dodds, for Resource and NOF
Background

Concerns
Inform evaluation and impact assessment
work being undertaken by NOF and
Resource
 Inform the continued development of the
programme
 Help build a body of materials
 Phone calls, written submissions and 14
case studies. 61 authorities across UK

Summary of findings








Only a handful linked EOs and advanced to
existing external qualifications
Authorities progressed much further than ECDL
with a dedicated ICT Training Co-ordinator
Time taken to meet ECDL difficult to resource
Confidence and team spirit were the winners
Confidence high after ECDL so momentum carries
to supplementary outcomes
Formal sessions preferred to distance learning
Intranets will be most likely hosts to training
materials once PN is rolled out
Time consuming to develop or adapt materials
Summary of findings 2








Materials are predominantly paper-based
Services rely on small groups/individuals to
create, edit or deliver the training
Services are celebrating achievement
Other training includes taster sessions,
troubleshooting and other training areas
New staff get ECDL, other outcomes less likely
All staff get similar training, with some specialism
External training has high travel costs – used
mostly for supp. and advanced. ECDL is local
Sustaining training without new resources will be
hard
Summary of findings 3







Staff retention is a concern for highly skilled
Concern about unrealistically high expectations
by public
Little customisation into community languages
Project work/ self-evaluation is the basis for the
delivery of supp.
Most deliver supp. in-house
Only 6 authorities had created new material for
all supp. And advanced outcomes
50% had started supp. Training and are still
developing plans for delivery
Summary of findings 4






Progress with supp. Outcomes is improved where
Educators are in place
Few external providers of supp. and advanced
Some innovative examples are available
Information Manager delivery is weakest, with IT
Gatekeeper and IT Consultant poor
Most advanced training is consortium developed
and externally provided
Net Navigator is delivered to all staff in most
authorities surveyed. Often delivered by
Educators with customised materials and
delivered in-house
Assessment






Only small number formally test staff on supp.
In-house and cascaded training has some formal
training and some homework and selfassessment
Most were using self-evaluation in supp. And
advanced outcomes
Some used quizzes and informal in-house
assessment of trainees
Portfolio development within training programme
NVQ framework and use of other awards, some
time off, tickets to concerts and events,
Materials





About 50% plan to create a central repository
Many will host these on Intranets and PowerPoint
One authority has developed PN training
programme materials for public and staff in each
branch
Educators are taking the lead role in developing
own materials
Some have set up discussion lists to disseminate
and share information
Future Plans







All anticipated the need for refresher training
Some had staff development and appraisal
systems in place as the mechanism for this
Some have mentors/educators, IT Dept or ICT
training co-ordinators to deliver this
Refresher training may be needed as PN
infrastructure is put in place
Concerns about funding for this and ECDL
Feeling that there should be an off the shelf
solution
Reports of “astonishing turnaround in (staff)
attitudes”
Problem areas







Conflict of Educator (ICT teacher) role not on job
description
Length of time needed for ECDL
Changing the image of library to cutting edge
service
Outcomes overlap and complicate the process
Need to improve Co-ordination of the training
and infrastructure
On outcomes looked at troubleshooting (key for
frontline staff)
Few external providers
Problem areas 2








Some external training failed to differentiate
between advanced roles sufficiently
Difficulty developing supp. training materials,
especially reader development
Concern about raising user expectations
IT Gatekeeper/Consultant/Manager role
Travelling to external course delivery
Resourcing
Retention
Continuing need to adapt materials
Scotland’s Input







Angus
Dumfries and Galloway
Dundee
East Renfrewshire
Edinburgh
North Lanarkshire
West Lothian