Transcript Smartcare PC2 - PC2 Education

User-Friendly Psychiatric Consultation
to
Support Integration of Behavioral Healthcare
in
Primary Care Practice
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SmartCare PC2 is a Behavioral Health Integration Partnership Program of Vista Hill
Funding is provided by San Diego County HHSA Behavioral Health Services
Who Can Contact PC2?
• All FQHC Clinic Providers/Prescribers
– Clinic must sign MOU with Vista Hill.
• We’ll need your contact information
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Your name
Clinic site
Telephone number
Email address
• Allied and Ancillary clinic staff (RN, MA, LCSW,
etc.) may call for consults on resources or other
management issues.
How to Connect to PC2
• Our phone number is:
(858) 880-6405
• Our email is: [email protected]
• eConsultSD access
www.econsultsd.com
• SmartCare PC2 e-Weekly
When you call:
• Our Nurse Practitioner will receive your call directly.
She has experience in behavioral health and in
primary care.
• She will consult with the PC2 psychiatrist and provide
a verbal and written FAX report. As needed, our
psychiatrist will speak directly with you.
• A clinic nurse or assistant can initiate a call for your
convenience.
How long will it take?
• We aim to give definitive responses with a 10 minute
turnaround, particularly when you have the patient in the
exam room.
• When needed, we may ask for further information or review
the relevant literature prior to responding. We will work with
you to meet your service delivery needs as promptly as
possible.
• If you have a general question that is not urgent, we will
respond as soon as feasible, with no later than one day
turnaround.
Who will be responding to my
questions?
• Our nurse practitioner and psychiatric consultant
work as a team in responding to your questions.
• The PC2 clinical staff:
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Bella Montgomery, CNP
Mark Chenven, MD
Will Connor, MD
Charmi Patel-Rao, MD
• If it is a general question regarding resources, the
nurse practitioner may be the prime responder.
What Types of Call Can I Make?
• All Ages: Pediatric, Adult, Geriatric
• Clinical Arenas
– General Behavioral Health Conditions
• Depression, Anxiety, Adjustment Issues, ADHD, Sleep Disorder, etc.
– Severe persistent mental illnesses
• Psychosis, Bipolar Disorder, Borderline Disorders
– Substance Abuse
– Other Co-Morbid Conditions
• Medication management support
– Side effects & Dosing
– Titration Strategies
– Contraindications
• Crisis Assessment and Management Strategies
– Suicide Risk, Danger to Others, Risk Management
What we need from you…?
• Your Name and Clinic site
• Patient’s name and demographics
• Current concerns---- How can we best assist you & your
patient?
• Relevant behavioral health data
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Presenting Symptoms and Needs
History of illness
Prior treatment
Medication status and history
• Relevant Medical concerns: conditions, medications, etc.
• What is your comfort level in dealing with this patient in
question?
Will PC2 prescribe medication?
• PC2 offers consultative recommendations
regarding medication management (med
class, dosage, titration, etc.).
• Prescriptions and ongoing care are the
responsibility of the PCP.
• Follow-up consults are available to support
Primary Care Providers with on-going care of
complex cases.
Will I receive a written consultation?
• Yes. We will fax a concise report to your
clinic’s Medical Records Department.
“Dear Dr. Jones:
Thanks for your call. As discussed, it appears that your patient
is experiencing an exacerbation of ……….
Based on the information available, it seems appropriate to titrate
patient’s medication in the following manner.
1) ………………
2) ………………
If needed, please recontact us to discuss your patient’s needs
Yours,
The PC2 Clinical Team
What if the question is after the hours
of 8:30-4:30?
• If you have a consult question after hours, you
may contact us to leave a message.
If feasible we will respond----most after hours
contacts will be responded to first thing the
next business day.
• For urgent calls after hours, consider the
Access Line below:
1-888-724-7240, available 24/7
• Telephone consults 8:30-4:30 Mon-Friday
(858) 880-6405
• E-mail consultation at
[email protected]
• E-consult SD, a HIPAA compliant platform
www.econsultsd.com
• PC2 E-Weekly newsletter
SmartCare PC2 is a Behavioral Health Integration Partnership Program of Vista Hill
Funded by San Diego County HHSA Behavioral Health Services
• Telephone consults 8:30-4:30 Mon-Friday
(858) 880-6405
• E-mail consultation at
[email protected]
• E-consult SD, a HIPAA compliant platform
www.econsultsd.com
• PC2 E-Weekly newsletter
SmartCare PC2 is a Behavioral Health Integration Partnership Program of Vista Hill
Funded by San Diego County HHSA Behavioral Health Services
• Telephone consults 8:30-4:30 Mon-Friday
(858) 880-6405
• E-mail consultation at
[email protected]
• E-consult SD, a HIPAA compliant platform
www.econsultsd.com
• PC2 E-Weekly newsletter
SmartCare PC2 is a Behavioral Health Integration Partnership Program of Vista Hill
Funded by San Diego County HHSA Behavioral Health Services
• Telephone consults 8:30-4:30 Mon-Friday
(858) 880-6405
• E-mail consultation at
[email protected]
• E-consult SD, a HIPAA compliant platform
www.econsultsd.com
• PC2 E-Weekly newsletter
SmartCare PC2 is a Behavioral Health Integration Partnership Program of Vista Hill
Funded by San Diego County HHSA Behavioral Health Services