Transcript 42d Medical Group Overview

Pharmacy Services
The 42 MDG offers pharmacy services at two
locations to all eligible beneficiaries.
The
Pharmacy can be reached Mon - Fri, 0800 - 1630
at (334) 953-6868. Hours of operation are:
Bldg 760 - Main Pharmacy and Refill Center:
Mon - Fri, 0800-1630. Drive-thru, 0800 – 1700,
is for drop off and pick up new scripts only.
Bldg 833 - Gunter Annex Refill Pharmacy:
Mon - Fri, 1100-1400 (Pick-up refills only)
*New* 24-hour drop box for new scripts
available for pick up at Maxwell in one duty day.
All sections will be closed on federal holidays
and the third Thursday of each month at 1200 for
readiness training.
Refills may be obtained by calling the Automated
Line at (334) 953-7971/7978 or toll-free at 1-800732-6117. Refills must be picked up inside both
pharmacy locations. The 42 MDG Pharmacy
formulary (list of available medications) may be
viewed at http://www.maxwell.af.mil/42abw/
clinic/pharm/index.asp
Customer Service
Your feedback is important to us!
Ensuring your safety and satisfaction are our
top priorities! Please contact our patient advocate
with any questions, concerns or compliments you
might have at 334-953-7529 or via e-mail at
[email protected]. Help us help you
maximize your Maxwell experience.
Remember to Update DEERS
Whenever you experience a life changing event,
change in address or phone number, it is essential
that you update your DEERS information at the
Military Personnel Flight.
Important Phone Numbers and Websites
All local numbers are area code 334
DSN prefix 493
Emergency (On- and Off-base) ................ 911
Emergency (Cell phone on-base) ..... 953-9911
Appointment Line ........................... 953-3368
After-Hours Consultation ..................953-3368
Toll Free Version .................... 888-237-3229
Beneficiary Counseling /Assistance Coordinator
Health Benefits Advisor ........953-6509/5691
Defense Enrollment Eligibility Reporting
System (DEERS) ................. 800-538-9552
Dental Appointments ...............
953-7822
Diagnostic Imaging/Radiology 953-7881/7882
Flight Medicine …………………… 953-5273
Laboratory .............................. 953-7885/7886
Mental Health ................................... 953-5430
Patient Advocate .............................. 953-7529
Patient Admin – A&D ..................... 953-8608
Release of Information ................ 953-2244
Medical Eval Boards, LODs ........ 953-4167
Medical TDY ............................... 953-7355
Pharmacy ......................................... 953-6868
Pharmacy Refills .................... 953-7971/7978
Pharmacy Refills Toll-free ........ 800-732-6117
Pharmacy Mail Order
(by Express Scripts) ............. 877-363-1303
Referral Management Center ........... 953-5200
South Region TRICARE Contractor
(Humana) .......................... 800-444-5445
TRICARE Family Dental Plan . 888-838-8737
42d Medical Group Website
http://www.maxwell.af.mil/library/factsheets/
factsheet.asp?id=14581
DoD Military Health System – TRICARE
Website
http://www.tricare.mil
Guide to
Medical
Services
42d Medical Group
Maxwell AFB
The 42d Medical Group received a 3-year
accreditation by the Accreditation Association for
Ambulatory Health Care (AAAHC) in August
2010.
Accreditation is a voluntary process
through which an ambulatory health care
organization is able to measure the quality of its
services and performance against nationally
recognized standards. For more information go
to http://www.aaahc.org.
The 42d Medical Group values diversity in which
all human beings are treated with respect,
dignity, fairness and professionalism without
regard to race, color, religion, sex, or national
origin and we expect the same from our patients,
customers and visitors.
Humana Military Healthcare Services –
TRICARE South Region Contractor
http://www.humana-military.com
TRICARE Online
ttp://www.tricareonline.com
TRICARE Family Member Dental PlanMetLife
https://mybenefits.metlife.com/tricare
Revised 26 August 2013
Welcome to Maxwell AFB!
We hope that your transition to the area was
smooth and that you experience optimal health
during your time here. Maxwell AFB is
fortunate to have an outstanding and dedicated
medical staff and a beautiful medical facility.
Your health is very important to us and we
hope that you will think of the 42d Medical
Group (42 MDG) as your partner on your
journey to good health.
Colonel Marina C. Ray
Commander, 42d Medical Group
How Do I Make Appointments?
After-Hours Care
You may contact our centralized appointment system at
334-953-3368, 0700 - 1600, Mon - Fri. Patients enrolled
to a 42 MDG Primary Care Manager (PCM), Family
Health or Pediatrics, can also book appointments by
logging on to www.tricarecareonline.com.
You must contact your PCM for authorization prior
to seeking urgent care. Patients enrolled to a
42 MDG PCM should call 953-3368 or toll free
888-237-3229 for an authorization. If you have a
medical emergency—threat of loss of life, limb or
eye sight—call 911 or proceed to the nearest
hospital emergency room immediately. Contact
your PCM as soon as possible.
Active Duty Sick Call*
Trainee Health Clinic for TDY Students: Sick call is
available Mon – Fri from 0700 – 0745.
Flight Medicine: Sick call is available Mon - Fri from
0700 - 0745.
Sick call is for acute care when patient is too sick to
report to duty. Late arrivals may be redirected to a later
appointment.
*Permanent Party active duty should make an appt with
their Primary Care Manager (PCM).
42d Medical Group Overview
Location: 300 S. Twining St, Bldg 760, Maxwell
AFB, AL 36112 (adjacent to Base Theater)
Hours of Operation: Mon–Fri, 0700–1630. Closed
third Thursday of every month at 1200 for Training.
Services: The 42 MDG is an Air Force ambulatory
health care facility that offers family health and
pediatric medical care to eligible beneficiaries. The
clinic also provides the following services:
Aerospace Medicine
Laboratory
*Chiropractor
*Mental Health
*Dentistry
Optometry
Diagnostic Imaging
Pharmacy
Health & Wellness Center
Physical Therapy
Health Benefits Advisors
Podiatry (VA Clinic located
inside 42 MDG)
Immunizations
TRICARE Service Center
Internal Medicine
Women’s Health
*Active Duty Patients Only
Active Duty Dental
Appointments and Sick Call
Dental appointments can be made by calling the Dental
Clinic at 334-953-7822. Dental sick call is available
Mon – Fri, check-in 0700 - 0730 and 1230 - 1300 for
acute care only.
Enrollment in TRICARE Prime
Our TRICARE Service Center is available Mon - Fri,
0730 - 1630, for enrollments in TRICARE Prime or to
assist with questions regarding your health benefits. Be
sure to transfer your enrollment to Maxwell if you or
family members reside in this area. Caution: The
42 MDG cannot authorize routine civilian medical care
if you are enrolled elsewhere. You must contact your
PCM for authorization.
Referral Management
Patients will be referred to a physician or service outside
of Maxwell AFB for all specialty care that is not
available within the facility. An authorization letter
containing appointment information is mailed to the
patient within 7-10 business days after the referral
initiation. The 42 MDG’s RMC is located on the 1st
floor of the Clinic next to Family Health and can be
reached at 334-953-5200.
Out of Area Urgent Care
You must either contact your PCM or South Region
Contractor (800-444-5445) for out of area
authorization prior to seeking urgent care.
Local Area Hospitals
Baptist Medical Center South
2105 E. South Blvd 334-288-2100
Baptist Medical Center East
400 Taylor Road 334-277-8330
Jackson Hospital
1725 Pine Street 334-293-8000
Prattville Baptist Hospital
124 S. Memorial Dr. 334-365-0651
Urgent Care Centers
All Med for Women – Montgomery
7065 Sydney Curve 334-323-1170
PriMed - Montgomery
4305 Atlanta Hwy 334-271-7051
34 Taylor Road N. 334-272-7639
2815 Eastern Blvd 334-271-4545
Vaughn Urgent Care Center
9540 Wynlakes Place 334-395-3863
PriMed - Prattville
1595 E. Main St. 334-361-3171
PriMed - Wetumpka
4452 US Hwy 231 334-567-8400
Wetumpka Urgent Care
11 Cambridge Court 334-567-8633