Transcript Presentation to U3A 20th October

Seascale Health Centre
U3A meeting
Gosforth Village Hall
20th Oct 2016
Sally Styles
Practice Pharmacist
Aren't we lucky to live here?
Kings Fund illustration of the complexity
of recent reforms
Expectations, are you a
Customer or a Patient?
• Practice Patient Agreement - expectations of each other
• Should we be compared to Amazon or Tesco?
• Our Priority is safety & quality and to provide a personalised
service - not speed
• Understanding of the complexity of health and the inherent
unpredictability of patients needs and desires,
what you want, what you need and what we can give might be
three very different things……….
The Context of Demand
- How Many???
• Have been in other surgeries so you have comparison
with Seascale Health Centre?
• Patients do you think we have?
• Weekly appointments, telephone consultations, results
telephone calls, blood test requests, patients on repeat
medication, items, prescriptions?
• GPs, nurses, dispensers, staff etc?
• Who uses our services the most - highest intensity users
- how many contacts do you think they have in the year?
Problems - Recruitment
• GPs and Dispensers
• In the last 2 years …
• No new partners,
• Three partners have left (1 retired, 1 to London & 1 to look after
family)
• Two new salaried Drs (1 now on maternity leave Dr Blyth and I
moved to Carlisle)
• Two long term locums – 1 has now moved to Rotherham and 1
now approaching retirement – Dr Howarth (who specialises in
Drug & alcohol services)
Practice Pharmacist
•
Employed by Seascale Health Centre April 2015 in recognition
of the difficulties recruiting GPs and to promote safety within
the practice, particularly around medicines
•
My role involves clinical services, prescription management,
audit and education and medicines management
Medication Reviews
•
•
•
•
Check that a patient’s medications
• are appropriate
• effective
• cost effective
Any required monitoring has been done (blood
tests, BP)
Check for compliance, drug interactions, side
effects
Ensure dosages are correct
The Future....
• For those that choose to use them
- patient 'check-in' screens,
- information screens in waiting room
- online booking of some appointments
- access to your medical records online
- new repeat medication ordering
(links directly to our clinical system)
Self Service Check-in Screen
Seascale Health Centre Website
Online appointments
The Future....
• More information about self care, before coming
to the GPs
• Better care coordination for older people
becoming frail
• Friends and Family Test
• More sharing of information between local health
care providers- to avoid you having to remember
your meds or repeatedly tell the same message
Conditions currently covered by the
Minor Ailments Service
Working together
•
Government policy
•
Financial stability
•
•
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Increasing demand, living longer with more
complex illness
More being done in General practice
Increasing consumerism and expectation – 24/7, 7
day working, 8-8 services
Seascale Health Centre and Bootle
Surgery Patient Participation
Would you like to be involved in the
decisions about the services
provided by the practice?
Why not join our virtual Patient
Reference group and help us by
completing surveys about the
practice.
To receive more information,
please complete a form or go to
the online form on our surgery
website ‘Patient Group’.
www.seascalehc.co.ok
Would you like to keep up to date with Seascale &
Bootle Surgeries notices?
Find us on Facebook: Seascale and Bootle
Surgeries
Follow us on Twitter: @SeascaleHC
View our website: www.seascaleHC.co.uk
We will use these sites to post reminders about practice events and
health related information.
We would appreciate it if all communications are polite, any posts that
are unkind or seen as abusive will be removed.
If you have a matter that you need to discuss please contact the
surgery and speak to a member of staff.
Thank you