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The Pennsylvania State University
Clinic Intern Program
PSU Clinic Intern Program
HOW OUR PROGRAM WAS DESIGNED
PSU: The Beginning
Started in 1998
Started by pre-healthcare professional student request as well
as doctor request
Limited opportunities to gain healthcare experience
Hospital only
US Dept of Health and Human Services, Agency for Healthcare Research and Quality
http://archive.ahrq.gov/prep/nursinghomes/atlas/atlas_pa.htm
Google Maps, accessed 5/14/2014
PSU: The Beginning
US Dept of Health and Human Services, Agency for Healthcare Research and Quality
http://archive.ahrq.gov/prep/nursinghomes/atlas/atlas_pa.htm
PSU: Organizational Management
Four Credit course through the Continuing Education
Office
Bio- Behavioral Health program --- BBH 497x
Reviewed and renewed annually
Fall Semester:
15 weeks of 2-hour weekly class = 30 hours
10 weeks of 4-hour weekly clinic shift = 40 hours
Spring Semester
15 weeks of 4-hour weekly clinic shift = 60 hours
2-3 one-hour classes = 2-3 hours
100 hours total of patient contact hours
PSU: Organizational Management
Program Coordinator, Instructor:
Currently: Advanced Practitioner with Master’s Degree
Clinical Coordinators
Licensed Practical Nurses, one for each clinical floor
Others with roles in program:
Assistant Director of Clinical Operations and Director of Nursing
Nurse Manager
Nurse Leaders
Technical and Clerical support*
PSU: Organizational Management
Due February
Reviewed
over Spring
Break
Interview
End of March
Class
selection and
notification of
acceptance
Training
Beginning of
Fall Semester
classes
Continuing
into Spring
Semester
Application
PSU: Recruitment
Promotional Campaign (2005)
Press Release
Posters in the clinic
Newspaper feature article
Bus advertisement
Last 5-9 years
100+ applicants by word of mouth for 12-20 seats
Application submitted online
Interviews
Selection
Average Class size (2003-13): 16 students
PSU: Training
Prior to starting classes
Background check
Child Abuse Training
HIPAA Training
BBP/TB Training
Classes start in the Fall
2 hours/wk
Penn State Student Health Center, University Park, PA
Enter clinic on ~ week 6
About 2 weeks of clinic oversight before independent
16-20 hours of training prior to clinic exposure
Picture credit: http://www.opp.psu.edu/about-opp/divisions/cpd/images/revExterior-Dusk1.jpg/view
PSU: Risk Management
Interviewed, hand selected class
Prior to Entering Clinic
Certificates and
Training
Signed contract
Signed Confidentiality
Statement
Competency sign off
for skills
3-6 hours of scenario
training
In the Clinic
EHR reports daily/weekly
Identifiable as Interns
Restricted Menu options
PSU: Risk Management
PSU: Risk Management
PSU: Risk Management
PSU: Risk Management
ABSOLUTE confidentiality: I will display sensitivity
and accept diversity in my clinical encounters at UHS. I
will not discuss any patient or incident outside of UHS. I
will not access any patient information that is not
essential to my work including my own chart. I
understand that failure to maintain patient
confidentiality, at any time, will end in my dismissal from
the program, will result in a failing grade for this course
without the ability to drop the course and may result in
referral to Penn State’s Office of Student Conduct, Risk
Management and Bio-Behavioral Health departments.
All of these offices may take action separately.
PSU: Staff Involvement
UHS- wide involvement
Mentors – Nursing staff
Shadowing
Clinicians and RNs
Other departments
Physical Therapy
Lab/xray
Pharmacy
EMS
Directly involved in running program
Advanced Practice Clinician – Instructor
Clinical Coordinators – Designated LPN per floor (rotates)
Administrative support – as previously listed
PSU: Evaluation and Feedback
For academic course
SRTE – standardized questions with free text
Student Worker Group
Email Questionnaire at end of academic year
Ongoing student and staff feedback
Meetings
ANGEL anonymous feedback form
Learning Outcomes
WHAT OUR STUDENTS OBTAIN FROM THE
PROGRAM
PSU: Learning Outcomes
Clinical Skills
“Skills” Clinics
Equipment “rental”
Purchase of stethoscope
Measurement tools
Classroom skill competency check off
Clinic skill competency check off
Mentor/Coordinators observation period
PSU: Learning Outcomes
Communication
“EHR clinics”
Spelling, abbreviations, common
medications
Scenarios training
Measurement tools
Exams, evaluations, mentor feedback
Classroom
PSU: Learning Outcomes
Consumers of Healthcare
Advocates for student services
Training needed before entering clinic
HIPAA
Child Abuse training
Background checks
Immunization requirements
Shadowing
Clinicians
All departments
PSU: Learning Outcomes
Leadership Skills
Students report
Increased confidence
Increased independence
Increased awareness of ethics and morals
Increased awareness of healthcare roles
Returning students
Aide during classroom
Work independently within the clinic
Challenges
WHY YOU THINK YOU DON’T WANT TO
CREATE A PROGRAM
PSU: Challenges
Program challenges
Orienting 12-20 “new employees” every year
Risk with “comfort”
Time Commitment of Staff
Willing Instructor
Ensure students are trained + objective measurement tools for
grades + keep it interesting
Willing Clinical Coordinators
Willing Mentors
Willing Shadowing opportunities
PSU: Challenges
PHI/HIPAA
EHR access
Very limited
Confidentiality scenarios
Intake scenarios
Contract and Confidentiality statement clearly reviewed and
signed
EHR “pings”
Coordinator checks in chart
Protect patient and intern
PSU: Challenges
Patient Rights
Patients may “Opt out” of intern involvement
Please note that a student intern may be involved in your
treatment.
If you do not wish to have a student intern involved in your
treatment, please notify a staff assistant at the information desk.
Interns taught to identify and avoid questionable situations
Zero tolerance policy
PSU: Challenges
Staff Confidence in Training
Rotating Clinical Coordinator position
Making program updates a standard part of meetings
Involve staff in training
Benefits
WHY YOU SHOULD WANT TO CREATE A
PROGRAM
PSU: Benefits
Staff Satisfaction
Keeping schedule on
time
Allowing nursing to
spend more time on
complex duties
“Injects youthfulness
into the clinic”
Do more with less
Greater “purpose”
PSU: Benefits
Patient Satisfaction
Keep visits on time
Assume students involved due to academic setting
Patients become interns
Opt out at check in
Photo credit: http://greentour.psu.edu/sites/healthCenter.html
PSU: Benefits
Organization mission and goals
UHS
University Health Services' vision is to foster a healthy Penn State campus
community where students, faculty, and staff will enjoy optimal health as they
pursue their academic, career, and personal goals.
The mission of University Health Services is to heal, educate and care by
providing student-centered acute and preventive health services and leadership for
the Penn State community on health related issues.
Student Affairs
Provide involvement opportunities
Promote active and responsible citizenship
Augment academics
My time at UHS gave
me a great perspective
regarding healthcare.
It reaffirmed my
commitment to
healthcare and pushed
me further to pursue
my goal of becoming a
physician. It has been
an invaluable
opportunity and one
that I will always be
thankful for.
PSU: Benefits
Individual Volunteer satisfaction
Survey results
SRTE results
2014 feedback:
100% -- Very satisfied or Satisfied with quality of training
100% -- Thought the training of appropriate for role in clinic
100% -- Satisfied with advancement toward career goals after
volunteering/working with Clinical Services
100% -- Very satisfied or Satisfied with overall experience at UHS
PSU: Benefits
Costs:
Income:
Staff time:
Nurse Manager/Leaders
Administrative staff
Program Coordinator/Instructor
Clinical Coordinators
Program Costs
CPR certifications
Shirts
Flu Vaccines
TB Two step screenings
Background checks
HIPAA/BBP/TB training
Recognition Items
End of Year Dinner
Tuition
PSU: Benefits
Financial
“Value of Program”
Volunteer hours
“Value of hours”
100 hours per year per
student x 15
1500 hours
Based on Job descriptions for
level 2 Nursing specialist
(~$17/hr).
$15,300.00
60% of job duties = 60% pay
= $10.20/hr
*Average intakes done by LPN in 4 hours = 12
*Average intakes done by Clinic Intern in 4 hours = 9.8
In conclusion