Transcript PATIENT HANDBOOK Quality healthcare for you and your family

PATIENT HANDBOOK
Quality healthcare
for you and your family
WELCOMING STATEMENT
Welcome to Dr. Ghassan N. Pharaon (GNP) Hospital.
Our goal is to provide you with the best medical care. The doctors, nurses, and staff on our
health care team are highly skilled individuals who are dedicated to providing you with
excellent care. They want to help you recover and make your stay with us as comfortable
as possible.
GNP Hospital aims to continuously improve the quality of life and well being of our patients
through the use of best practices, improved technologies, competent and professional staff
members.
We believe in a patient driven system where your needs and satisfaction are what guide us
towards continuous improvement.
Thank you for choosing GNP Hospital to meet your health care needs.
Hospital Management
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GNP staff has prepared this Patient Handbook to answer some of the basic questions
you may have about your stay here.
YOUR ROOM
Your room includes a bedside locker for your belongings such as toiletries, an over bed
table, and a nurse call button which rings at the nurses’ station. Your bed has an
electrical control enabling you to raise or lower the foot or head for comfort. There is an
emergency button in your bathroom should you require any assistance.
Your bed is also equipped with side rails, which must be kept up at night or after you
have been given anesthetics or medications that may make you feel sleepy. We
encourage you to use the side rails and call for assistance when getting out of bed.
Qibla signs are available in all our patient rooms. There is also a mosque for males
located in the first floor, near Dental reception.
Please feel free to contact our Ward Receptionist, at ext 310, for any special requests
such as reading material, morning newspaper, etc. that you may desire.
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MEALS
• You may select your next day’s meals from a daily menu sent to you each morning.
• There is a Dietitian available to assist you in planning your meals. Diet instruction and
nutritional counseling will be provided with your physician’s approval.
• If you would like to speak to a Dietitian, please ask your nurse.
SMOKING POLICY
• GNP Hospital (GNP) is a non-smoking hospital.
• GNP recognizes the hazards of smoking and enforces a “no smoking” policy through
out the institution.
• Patients, visitors, physicians, and personnel are not permitted to smoke inside hospital
premises under any conditions.
MEDICATION
• All medications should be handed to your nurse upon admission. Please give your
nurse a list of any medications you are taking, including dosage and frequency.
• For your safety, only medications approved by your Dr. and/or supplied by our
Pharmacy will be given to you during your stay. However, you should continue taking
your home medications as per your Dr’s instructions.
• Your nurse will ask you questions concerning your past responses to medications and
any allergies you may have experienced.
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CONSENT FORMS
• Prior to certain types of treatment, tests and/or procedures, you may be asked to sign
consent forms for.
• These tests/procedures will be explained to you by your physician.
• In the event that you do not understand the procedure or test you are asked to consent
to, inform your nurse and your doctor will be notified.
• It is important for you to fully understand the risks, benefits and alternatives available to
you whenever you are undergoing anything other than a minor test (such as having a
chest x-ray) or treatment.
YOUR PERSONAL BELONGINGS
• It is not recommended to bring valuables or electrical appliances to the hospital.
• In the event valuables are brought, please give them to a family member/close friend to
take home (mobiles are especially not encouraged in the hospital due to their
interference with sensitive and life-saving equipment) .
• Or, ask your nurse to put your valuables in a “Valuables Envelope”. You will be asked to
sign on the envelope after it is sealed.
EYEGLASSES, DENTURES, HEARING AIDS
• It is important not to leave any of these items on your meal tray or lying on your bed, as
they may be accidentally lost.
• Tell your nurse if you use any of these, and you will be provided with a special container
for their safety (in case required).
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YOUR RIGHTS AS A PATIENT
YOU HAVE THE RIGHT TO:
• Receive guests during visiting hours, provided it does not contradict with your doctor’s
orders.
• Considerate and respectful care provided in a safe environment, regardless of gender or
cultural, economic, educational or religious background or the source of payment.
• Know the name of your Doctor and the names of other healthcare providers who may
see you.
• Receive information from your Doctor about your illness, course of treatment, outcomes
of care (including unanticipated outcomes), and your prospects for recovery in terms
that you can understand.
• Sign a Consent Form before your treating doctor performs any surgery / procedure.
• Request your hospital bills at anytime of the day.
• Confidential treatment of your medical care program and all communications and
records pertaining to your care and your stay in the hospital.
• Participate in decisions regarding your medical care. To the extent permitted by law, this
includes the right to request and/ or refuse treatment.
• Have a medical staff member of the same gender perform or assist during any
procedure.
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YOUR RESPONSIBILITIES AS A PATIENT
YOU ARE EXPECTED TO:
•
Provide accurate and complete information concerning your present complaints, past
illness, hospitalizations, medications and other matter relating to your health.
•
Request more information when you do not understand any explanation regarding your
care, or what is expected of you to do as part of your treatment.
•
Follow the treatment plan established by your Doctor, including the instructions of
nurses and other health professionals.
•
Keep your appointments and for notifying the hospital or physician when your are
unable to do so.
•
Sign “Against Medical Advice” Form, in case you refused treatment or hospitalization.
•
Follow hospital rules and regulations.
•
Be considerate and respectful of the rights of other patients and of hospital staff.
•
Be respectful of your personal property and that of other persons in the hospital.
•
Ensure that all financial obligations of your hospital care are fulfilled promptly.
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HEALTH CARE DILEMMAS
• GNP Hospital and the medical staff support your right to actively participate in decisions
regarding your health care program.
• In the event you face a dilemma related to your plan of care, you may request a meeting
with the Medical Director and your treating physician.
CONCERNS DURING HOSPITALIZATION
• Your satisfaction with all care provided is important to us at GNP Hospital.
• If you or your family members experience concerns about the care you are receiving, you
may contact our Social Worker at extension 310 and discuss any issues that did not
meet your expectations.
• We encourage you to voice your opinion regarding the care you have received. We
welcome your comments on our Patient Satisfaction Questionnaire.
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VISITING POLICY
• Visiting hours are from the hours of 10:00 AM to 10:00 PM daily, with the exception of
those patients located in the intensive care unit, where special visiting hours are followed.
• For the rest and welfare of all our patients, the TV must be kept at a low volume. If you are
visiting a patient in a shared room, the TV may be requested to be turned off to allow
him/her to sleep. Nurses may request TV to be turned off by 10:00 PM.
• We encourage family visits,. However, young visitors must be supervised constantly. To
prevent transmission of germs, children should be never allowed to sit or lie on the floor.
• Keeping in mind patient health care, it is essential that patients consume hospital food
only.
• Visitors may bring their own meals into the patient rooms. However we request that all
items (wrappers, leftovers, etc.) to be removed from the patient’s room after the meal.
• Visitors are not allowed to give medications to the patient. Medications should be given
only by the nurse or the doctor.
• An accompanying person (Murafek) is allowed an overnight stay with children up to 11
years old, with no additional charges.
• Accompanying persons for adult patients are allowed overnight stay at an additional cost.
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• We strive to provide all patients and visitors with a clean and pleasant environment.
To allow our cleaning personnel to keep the patient’s room as sanitary as possible,
visitors may be requested to leave the room so that it can be cleaned. We realize this
may be an inconvenience.
• All visitors are responsible to conduct themselves in a polite and courteous manner.
Any visitor, who exhibits threatening behavior, or uses abusive or profane language,
will be requested to leave the facility.
• Some families may have special circumstances that do not follow our visiting hours
policy. Special needs are considered a priority. Please inform the Medical Director or
Head Nurse on duty of your requests and every effort will be made to meet any
special needs that may arise.
IF YOU NEED SURGERY
Before Your Surgery
• If ordered by your physician, a sedative may be given to you during the night before
your surgery.
• If your surgery is in the morning, you are not permitted to eat or drink after midnight.
• If surgery is scheduled late in the day, your anesthetist may allow you to have some
morning beverages.
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IF YOU NEED SURGERY
On the Day of Surgery
• Time of admission: 7:30 AM for pre-operative care.
• It may be necessary for your nurse to prepare the area of your body where the surgery
will take place.
• If ordered by your anesthetist, you may receive medications about one hour before your
surgery.
• Consult with your physician regarding any medications you may have to take on the day
of surgery.
Recovery Following Your Surgery
• After your surgery, you will be taken to the Recovery Room where the nurses will
monitor your blood pressure, pulse and breathing, every fifteen minutes until you are
ready to return to your room, or the Intensive Care Unit (If your surgeon feels you would
benefit from closer monitoring).
• Please expect that frequent checks on your pulse, breathing, blood pressure, and pain
assessment , as well as observation of your surgical site dressings and maintenance of
IV solutions will be continued.
• You will be allowed liquids by mouth only if this is ordered by your surgeon. Be sure to
ring your nurse if you are uncomfortable in any way.
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Visitors During Surgery
• While you are in the Operating Room, your immediate family may wait in your room.
• Your family will be contacted and informed about your condition and when you will be
transferred back to your room, after your recovery period has concluded.
• It is advisable to limit the visitors on the day of surgery.
PHONES
Phones are provided in all patient rooms for your convenience:
• For outgoing calls, dial 9 to obtain an outside line.
• For long distance calls, dial 0 and ask operator to connect your call.
• Useful numbers:
Operator
0
Pantry / Room Service
380
Account Update
310
Birth Notification
484
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GOING HOME
• Your physician will decide when you are ready to be discharged.
• When you are prepared to be discharged, please pick up any valuables that you may
have in the “valuables envelope”.
• Your nurse will assist you in gathering your belongings and will make sure that you
return home with all your items.
• Wheelchair transportation is available to your car.
• A responsible adult needs to be available to provide transportation to your home.
• If this is not possible, the hospital will make every effort to help you coordinate your
transportation.
• Should you experience difficulties with transportation, please notify your nurse and
she will assist you.
AT HOME
• In the event you experience any condition that concerns or causes you alarm,
contact your physician immediately.
• Our ER is open 24 hours a day, and should you be unable to contact your physician,
or if your condition is such that you feel you should be seen immediately, arrange for
a responsible adult to bring you to the ER.
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JEDDAH HEAD OFFICE ADDRESS:
PO Box 4553 Jeddah 2142
Kingdom of Saudi Arabia
Phone: (02) 682 3200
Fax:
(02) 697 2510
E-mail: [email protected]
Website: www.gnp.com.sa