Transcript Document
Introduction
Fast-growing occupation
Medical assistant
Graduate of accredited
Generalist
Someone trained in
institution
Multitasking skills
all departments of the facility
A multitasking professional is someone who is able to work in the
administrative area, the clinical areas, and the financial areas.
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WELCOME TO HS210
Course Documents
Discussion Board Requirements
Seminar (FLEX)
Exams
Unit 3
Unit 6
Unit 9
Assignments
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Unit 3– phone assignment
Unit 5
Unit 7
Unit 9
Growth of the MA Profession
According to U.S. Department of Labor - Bureau of
Statistics, medical assistants held 365,000 jobs in 2002.
60% in physicians’ offices
14 % in hospitals
10% in nursing homes and offices of other health-care practitioners
Remainder in outpatient care centers, laboratories, and other
health-care-related services
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Knowledge Base Needed
Administrative and clinical skills
Patient insurance product knowledge
Compliance (OSHA, CLIA and HIPAA)
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Knowledge Base Needed (cont.)
Providing exceptional customer service
Practice management
Current patient treatments and education
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American Association of Medical
Assistants (AAMA)
National Organization
Purpose: To raise the standard of
medical assisting to a more
professional level
AMERICAN ASSOCIATION
OF MEDICAL ASSISTANTS
20 N. WACKER DR., Ste. 1575
CHICAGO, IL 60606
(312) 899-1500
http://www.aama-ntl.org/
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AAMA
Serves the needs of medical assistants by
providing:
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Publications
Accreditation
Certification
Recertification
Continuing education
Legislative monitoring
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Member discounts
Group insurance
Annual national convention
Networking opportunities
AAMA Code of Ethics
The Code of Ethics of AAMA sets forth principles of ethical
and moral conduct as they relate to the medical profession and
the particular practice of Medical Assisting.
Members of AAMA are dedicated to the conscientious pursuit
of their profession.
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Importance of Credentialing
Malpractice
Having credentialed personnel or staff will lessen the likelihood
of legal challenges of the quality of care
Managed Care Organizations (MCO)
Place great importance in credentials for employees.
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Certified Medical Assistant
CMA credential is awarded by the
Certifying Board of the AAMA
Certification examination evaluates
mastery of medical assisting
competencies
Recertify every
5 years
Continuing education
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Registered Medical Assistant
Credential is given by
American Medical
Technologists (AMT)
Certification exam
Educational and experiential requirements
High school graduate or acceptable equivalent
Graduate from accredited program
Pass the AMT exam
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RMA/CMA Examinations
General medical
knowledge
Terminology
Anatomy and physiology
Behavioral science
Medical law
Ethics
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Medical Assistant Associations
Set standards for quality and performance
in the profession
Define tasks and functions for an occupation
Provide opportunities for member networking
Further the profession and assist members to achieve career
goals
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Member Benefits
AAMA (CMA)
Professional publications
Educational opportunities
Group insurance
Legal information
Networking
Legislative monitoring
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AMT (RMA)
Professional publications
AMT Institute for
Education
Educational opportunities
Group insurance
Legal representation
Networking
Student membership
RMA/CMA Examinations
Administrative knowledge
Medical record
management
Collections
Insurance processing
HIPAA
Clinical knowledge
Exam room techniques
Medication preparation and
administration
Pharmacology
Specimen collections
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Accreditation
The process by which programs
are officially authorized
Two recognized entities for
accrediting MA programs
CAAHEP
ABHES
Accreditation ensures that the program meets nationally accepted
standards
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Accredited Programs
Greater career options
Completion of a program that
meets national standards
Provides recognition of your education
by professional peers
Makes you eligible for registration
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Externships
Obtain practical work
experience
Duties will be planned
to meet your program’s
requirements
Offers you the opportunity to acquire a good
reference
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National Healthcare Association
Certification exams for other health-care occupations,
such as phlebotomy and ECG technician
Continuing education
Program development
Education, career advancement, and networking services
for members
Registry of certified professionals
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Multiskill Training
Reduces health care costs
Personnel are cross-trained for more
than one position
Expands your career opportunities
Office manager
Certified Office Laboratory Technician
Medical lab technician
ECG technician
Medical biller
Hospital admission coordinator
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Daily Duties of MAs – Entry Level
Administrative, laboratory, and clinical duties are all part of
the duties of a medical assistant
Administrative
Greeting patients
Handling correspondence
Scheduling appointments
Answering telephone
Creating and maintaining patient medical records
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Daily Duties of MAs: Entry Level
Laboratory
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Clinical
Performing tests such as a
Assisting the doctor during
urine pregnancy test on the
premises
Collecting, preparing, and
transmitting laboratory
specimens
Teaching patients to collect
specimens
examination
Asepsis and infection
control
Giving medications
Performing ECGs
Explaining treatments to
patients
Other Duties
Advanced
Clinical
Initiating an IV and administering medication
Reporting test results
Acting as a patient advocate
Laboratory
Performing as an OSHA compliance officer
Performing more complex testing
Specialization
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Personal Qualifications
Critical thinking skills
Attention to detail
Empathy
Willingness to learn
Flexibility
Self-motivation
Professionalism
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Appearance
Uniform clean and pressed
Shoes comfortable, clean,
and white
Hairstyle clean and pulled
back
Nails short, pale color
Avoid acrylic nails
Minimal jewelry
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Attitude
Positive and caring
Respond to criticism as a
learning experience
Take direction from
authority without question
Function as a vital member of a medical team
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Change Your Attitude
If you can answer “yes” to any
of these questions
Do I have repeated conflicts with people?
Have I had a conflict at work that has resulted in termination?
Do I have conflicts with authority figures?
Do people make comments about my attitude?
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Integrity and Honesty
Everything you do and every task you complete should be
performed with a goal of excellence.
Integrity and honesty are key in providing superior
customer service to your patients.
Your office staff and physician must be able to trust you and
the decisions you make.
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Other Attributes
Diplomacy
Proper judgment
Communication skills
Remaining calm in a crisis
Ethical behavior
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Working As a Team Member
Team dynamics
Assist each other with required duties
Avoid interpersonal conflict with team members
Perform extra responsibilities without questioning or complaining
Be considerate of other team members’ duties and responsibilities
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AAMA Role Delineation Study
Areas of competence for entry-level
medical assistants
Includes Delineation Chart found in
Appendix 1
Provides the basis for medical assisting
education and evaluation
Three areas
Administrative
Clinical
General
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Scope of Practice
Regulated by
Profession’s scope of practice (AAMA)
Your training
State of practice
The policies of the organization or facility where you practice
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In Summary
Medical Assistant
Training on-the-job versus training programs
Skills and duties
according to
AAMA Role
Delineation Chart
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Stay abreast of changes
in technology,
procedures, and
regulations
Participating in any aspect of healing
is an awe-inspiring experience.
— Carol Jackson, The Healer’s Art
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