Transcript Document

Introduction
 Fast-growing occupation
 Medical assistant
 Graduate of accredited
 Generalist
 Someone trained in
institution
 Multitasking skills
all departments of the facility
A multitasking professional is someone who is able to work in the
administrative area, the clinical areas, and the financial areas.
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WELCOME TO HS210
 Course Documents
 Discussion Board Requirements
 Seminar (FLEX)
 Exams
 Unit 3
 Unit 6
 Unit 9
 Assignments
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Unit 3– phone assignment
Unit 5
Unit 7
Unit 9
Growth of the MA Profession
 According to U.S. Department of Labor - Bureau of
Statistics, medical assistants held 365,000 jobs in 2002.
 60% in physicians’ offices
 14 % in hospitals
 10% in nursing homes and offices of other health-care practitioners
 Remainder in outpatient care centers, laboratories, and other
health-care-related services
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Knowledge Base Needed
 Administrative and clinical skills
 Patient insurance product knowledge
 Compliance (OSHA, CLIA and HIPAA)
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Knowledge Base Needed (cont.)
 Providing exceptional customer service
 Practice management
 Current patient treatments and education
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American Association of Medical
Assistants (AAMA)
National Organization
Purpose: To raise the standard of
medical assisting to a more
professional level
AMERICAN ASSOCIATION
OF MEDICAL ASSISTANTS
20 N. WACKER DR., Ste. 1575
CHICAGO, IL 60606
(312) 899-1500
http://www.aama-ntl.org/
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AAMA
Serves the needs of medical assistants by
providing:
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Publications
Accreditation
Certification
Recertification
Continuing education
Legislative monitoring
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Member discounts
Group insurance
Annual national convention
Networking opportunities
AAMA Code of Ethics
 The Code of Ethics of AAMA sets forth principles of ethical
and moral conduct as they relate to the medical profession and
the particular practice of Medical Assisting.
 Members of AAMA are dedicated to the conscientious pursuit
of their profession.
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Importance of Credentialing
 Malpractice
 Having credentialed personnel or staff will lessen the likelihood
of legal challenges of the quality of care
 Managed Care Organizations (MCO)
 Place great importance in credentials for employees.
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Certified Medical Assistant
 CMA credential is awarded by the
Certifying Board of the AAMA
 Certification examination evaluates
mastery of medical assisting
competencies
 Recertify every
5 years
 Continuing education
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Registered Medical Assistant
 Credential is given by
American Medical
Technologists (AMT)
 Certification exam
 Educational and experiential requirements
 High school graduate or acceptable equivalent
 Graduate from accredited program
 Pass the AMT exam
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RMA/CMA Examinations
 General medical
knowledge
 Terminology
 Anatomy and physiology
 Behavioral science
 Medical law
 Ethics
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Medical Assistant Associations
 Set standards for quality and performance
in the profession
 Define tasks and functions for an occupation
 Provide opportunities for member networking
 Further the profession and assist members to achieve career
goals
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Member Benefits
 AAMA (CMA)
 Professional publications
 Educational opportunities
 Group insurance
 Legal information
 Networking
 Legislative monitoring
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 AMT (RMA)
 Professional publications
 AMT Institute for
Education
 Educational opportunities
 Group insurance
 Legal representation
 Networking
 Student membership
RMA/CMA Examinations
 Administrative knowledge
 Medical record
management
 Collections
 Insurance processing
 HIPAA
 Clinical knowledge
 Exam room techniques
 Medication preparation and
administration
 Pharmacology
 Specimen collections
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Accreditation
 The process by which programs
are officially authorized
 Two recognized entities for
accrediting MA programs
 CAAHEP
 ABHES
 Accreditation ensures that the program meets nationally accepted
standards
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Accredited Programs
 Greater career options
 Completion of a program that
meets national standards
 Provides recognition of your education
by professional peers
 Makes you eligible for registration
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Externships
 Obtain practical work
experience
 Duties will be planned
to meet your program’s
requirements
 Offers you the opportunity to acquire a good
reference
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National Healthcare Association
 Certification exams for other health-care occupations,
such as phlebotomy and ECG technician
 Continuing education
 Program development
 Education, career advancement, and networking services
for members
 Registry of certified professionals
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Multiskill Training
 Reduces health care costs
 Personnel are cross-trained for more
than one position
 Expands your career opportunities
 Office manager
 Certified Office Laboratory Technician
 Medical lab technician
 ECG technician
 Medical biller
 Hospital admission coordinator
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Daily Duties of MAs – Entry Level
 Administrative, laboratory, and clinical duties are all part of
the duties of a medical assistant
 Administrative
 Greeting patients
 Handling correspondence
 Scheduling appointments
 Answering telephone
 Creating and maintaining patient medical records
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Daily Duties of MAs: Entry Level
 Laboratory
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 Clinical
 Performing tests such as a
 Assisting the doctor during
urine pregnancy test on the
premises
 Collecting, preparing, and
transmitting laboratory
specimens
 Teaching patients to collect
specimens
examination
 Asepsis and infection
control
 Giving medications
 Performing ECGs
 Explaining treatments to
patients
Other Duties
 Advanced
 Clinical
 Initiating an IV and administering medication
 Reporting test results
 Acting as a patient advocate
 Laboratory
 Performing as an OSHA compliance officer
 Performing more complex testing
 Specialization
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Personal Qualifications
 Critical thinking skills
 Attention to detail
 Empathy
 Willingness to learn
 Flexibility
 Self-motivation
 Professionalism
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Appearance
 Uniform clean and pressed
 Shoes comfortable, clean,
and white
 Hairstyle clean and pulled
back
 Nails short, pale color
 Avoid acrylic nails
 Minimal jewelry
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Attitude
 Positive and caring
 Respond to criticism as a
learning experience
 Take direction from
authority without question
 Function as a vital member of a medical team
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Change Your Attitude
 If you can answer “yes” to any
of these questions
 Do I have repeated conflicts with people?
 Have I had a conflict at work that has resulted in termination?
 Do I have conflicts with authority figures?
 Do people make comments about my attitude?
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Integrity and Honesty
 Everything you do and every task you complete should be
performed with a goal of excellence.
 Integrity and honesty are key in providing superior
customer service to your patients.
 Your office staff and physician must be able to trust you and
the decisions you make.
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Other Attributes
 Diplomacy
 Proper judgment
 Communication skills
 Remaining calm in a crisis
 Ethical behavior
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Working As a Team Member
 Team dynamics
 Assist each other with required duties
 Avoid interpersonal conflict with team members
 Perform extra responsibilities without questioning or complaining
 Be considerate of other team members’ duties and responsibilities
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AAMA Role Delineation Study
 Areas of competence for entry-level
medical assistants
 Includes Delineation Chart found in
Appendix 1
 Provides the basis for medical assisting
education and evaluation
 Three areas
 Administrative
 Clinical
 General
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Scope of Practice
 Regulated by
 Profession’s scope of practice (AAMA)
 Your training
 State of practice
 The policies of the organization or facility where you practice
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In Summary
Medical Assistant
Training on-the-job versus training programs
Skills and duties
according to
AAMA Role
Delineation Chart
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Stay abreast of changes
in technology,
procedures, and
regulations
Participating in any aspect of healing
is an awe-inspiring experience.
— Carol Jackson, The Healer’s Art
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