Transcript Lowcountry Outpatient Surgery Center •Quality Service

• Quality Service
•Positive Outcomes
•Privacy
• Compassion
• Comfort
We are dedicated to providing the highest quality care to our patients.
Our team of highly skilled and caring physicians and staff are committed to providing
our patients with an exceptional
surgical experience.
Lowcountry Outpatient Surgery Center was designed and built to provide
premier ambulatory surgical care to the residents of the Lowcountry.
We strive to provide a friendly, comfortable
environment for our patient’s elective surgery needs.
Our facility is modern with attention given to every detail for patient safety
and comfort.
Our friendly and attentive staff will
treat you as a guest from the moment
you enter the facility until you return
home.
Our team is committed to working
together to provide exceptional care
to all patients and families.
We would like to thank you for putting your
trust in our staff. We will make every attempt
to honor the confidence that you have placed
in us by providing the highest level of medical
care you deserve. We are dedicated to making
your stay
as pleasant as possible and
encourage any comments or suggestions you
would like to share.
We are approved for Medicare and received our
accreditation through The Accreditation
Association
for Ambulatory Health Care
(AAAHC), and meet all the state and federal
licensing standards for quality and safety.
A pre-operative nurse from the facility will call you before your scheduled procedure.
During this call we will review your health history, medications, past surgeries, allergies
and other information about your current health status. If you have any additional
questions we will be happy to answer them for you.
The following instructions are very important and MUST be followed or your procedure
may be rescheduled. If you feel you cannot comply with these guidelines, please call the
pre-operative nurse to discuss your concerns.
 Take all your regular medications
the day of your procedure unless
otherwise instructed by your
physician. If you have any questions
about taking your medication, please
call the facility and ask for the preoperative nurse.
 Please make arrangements for a responsible
adult to drive you to the facility, stay at the
center during your procedure and drive you
home. You cannot drive yourself or be left
alone for the first 24 hours following your
procedure.
 Notify the facility or your physician prior to
your procedure date if you have any changes in
your health, such as a cold, illness, fever, sore
throat, rash or flu.
 Stop Aspirin or Aspirin products 5
days prior to your procedure.
 Stop blood thinners prior to your
procedure as directed by your
physician.
 You may have a light meal before
your procedure unless instructed
otherwise.
· Please bathe the morning of your procedure. Please do not wear any
perfumes or lotions.
· Leave all valuables including jewelry at home. We will not be responsible
for any lost or damaged items.
· Any non prescription or prescription medication that you are currently
taking should be brought with you the day of your procedure.
· Be prepared to sign a consent form for your procedure. If the patient is
under age 18, a parent or legal guardian must accompany the patient to
sign the consent. Guardians are required to present proof of legal
guardianship
· Please arrive at the scheduled time for your procedure.
· Wear comfortable loose clothing and shoes.
· We will check your temperature, blood pressure, pulse and ask you to
empty your bladder.
· Your family member or the adult staying during your procedure will be
asked to wait in our waiting area. We will reunite you and your family as
soon as possible.
Instructions specific to your procedure will be sent home with
you. It is very important that you follow these instructions. If
you have any questions or concerns, please call your doctor .

· You may resume your normal diet after your procedure. Please
do not drink any alcoholic beverages for 24 hours after your
procedure.
· You may feel sleepy or lightheaded after your procedure. Do
not drive or operate machinery for at least 24 hours after your
procedure.
· Our staff members have been carefully selected for their
experience, training and dedication. They take a personal
interest in you before, during and after your surgery. A nurse
from the facility will be calling you at home to check on your
progress.
Dignity as an individual
Considerate and respectful care
 Privacy to the extent consistent with
adequate medical care.
Results of examination and treatment will be
confidential.
Current information concerning your
diagnosis, treatment and prognosis in terms
you can understand.
When it is not medically advisable to give
information to you, it shall be made available
to an appropriate person in your behalf.
 Sufficient information from your physician,
before any procedure, to form the basis of a
reasonable request for such procedure.
Except in emergencies, such information
should include the procedure, the significant
risks involved and the probable duration of
incapacitation.
Refusal of treatment and information on the
medical or other consequences of your action.
 Privacy and confidentiality of all records
pertaining to your treatment, except as
otherwise provided by law or third party
payment contract.
Continuity of care by assistance in
locating alternate services and/or
continuing health care requirements, if
any, following discharge.
 The identity, upon request, of all
personnel authorized to assist in your
treatment.
The right to change primary or specialty
care physicians if other qualified
physicians are available.
 Refusal to participate in research.
Human experimentation affecting care or
treatment shall be provided only with your
informed consent.
Upon request, examine and receive an
itemized explanation of your bill,
regardless of source of payment.
 Treatment without discrimination as to
race, color, religion, sex, belief or
handicap.
Your physician may have a financial
interest in Lowcountry Outpatient Surgery
Center, and you have the right to have
your procedure performed elsewhere.
Patients are informed of their rights both
verbally and in writing prior to the day of
their procedure.
South Carolina Department of Health & Environmental
Control
Division of Health Licensing
2600 Bull Street Columbia, SC 29201
(803)545-4370
Website & Phone number for Medicare Beneficiary
Ombudsman
www.cms.hhs.gov/center/ombudsman.asp
1-800-633-4227
If you did not watch the video or receive these rights
verbally, please call (843)285-6091 to hear a pre-recorded
message.
Lowcountry Outpatient Surgery Center is dedicated to performing outpatient
surgical procedures.
Lowcountry Outpatient Surgery Center will not honor
advance directives, including Do Not Resuscitate. Please inform the facility
and/or your physician if you are in disagreement with this policy so that your
procedure can be scheduled at another facility. A copy of the official State
advance directives forms is available upon request.
Grievance Policy:
· Lowcountry Outpatient Surgery Center maintains the following policy to allow
any person to file a complaint.
· Any person or family member who wishes to file a grievance or complaint
regarding the quality of care or services at Lowcountry Outpatient Surgery Center
should contact the Administrator of Lowcountry Outpatient Surgery Center at
(843)285-6065.
· When the complaint is received, the appropriate department supervisor, the
Medical Director, and Quality Assurance Coordinator will be contacted. These
parties will work together to thoroughly investigate each grievance or complaint.
· Lowcountry Outpatient Surgery Center will take prompt action to rectify any
problem.. Furthermore, will respond to every legitimate grievance within 1 week
of completion of investigation of the grievance.
· Lowcountry Outpatient Surgery Center stresses to all of its employees that the
act of filing a complaint in no way effects a patient’s future access to care or the
quality of care or services which he/she receives.
Financial & Billing Information:
· Please bring a photo I.D. and copy of your insurance card with you so we
may submit your claim correctly.
· Prior to the day of your procedure, you will be notified of your estimated
responsibility i.e, co-insurance, deductible, and co-payment. Any specific
questions regarding your insurance coverage, we suggest you contact your
insurance company.
· Your assistance in ensuring prompt payment from your insurance
company is appreciated. Since the contract is between you and your
insurance company, any unpaid balances remain your responsibility or the
person who signs for financial responsibility of the account.
· If your procedure is not covered by insurance, or if you are required to
pay a portion of your bill, payment will be requested prior to the day of
your procedure. We do accept Visa, MasterCard and Discover.
· You may receive other fees related to your procedure that are NOT part of
the facilities charges. These may include fees from your physician,
pathologist and testing performed at other facilities.
Sears
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Springview Lane
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DORCHESTER ROAD
Springview Lane
TROLLEY ROAD
Summerville
Medical
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LADSON ROAD
Lowcountry Outpatient Surgery Center
93 A Springview Lane
•MRI
•Office
•Surgery Center
To HWY 78