Transcript Private Patients Hospital Charter - Health and Community Services

HCSCC Charter alignment…
Private Patients’ Hospital Charter Your rights and responsibilities as a private patient in a public or
HCSCC Charter
private hospital…
1. ACCESS – Right to access
health and community services
2. SAFETY – Right to be safe
and free from abuse
3. QUALITY – Right to quality
service
• Treatment with respect and dignity – you can expect to be treated with courtesy and have your ethnic,
cultural and religious practices and beliefs respected.
• Care and support from nurses and allied health professionals – staff who attend you should always
identify themselves.
4. RESPECT – Right to be
treated with respect
• Information about your treatment – you should be given a clear explanation of your diagnosis, your
treatment (and any associated risks), the associated cost, and other treatment options available.
• Informed financial consent – you should be provided with information about the costs of your proposed
treatment.
• Seek advice about costs - from your private health insurer, doctor/s and hospital about expected costs.
• Visitors – you should be given information about visiting arrangements, including family access.
• Provide accurate information – to help doctors / specialists and hospital staff, you need to provide
information about your family & medical history, allergies, conditions affecting you, treatment or medications
5. INFORMATION – Right to be
informed
• Participate in decisions about your care – except in an emergency where it is not possible, your consent
should obtained prior to any treatment. You should be consulted about the continuing care that you may
need after you leave hospital.
• Other medical opinions - you can ask for referrals for other medical opinions.
6. PARTICIPATION – Right to
actively participate
• Confidentiality and access to your medical records – your personal details will be kept strictly
confidential. You are entitled to see and obtain a copy of your medical records / personal information.
7. PRIVACY – Right to privacy
and confidentiality
• Comments or complaints – you should raise your concerns with the staff caring for you or the hospital. If
you are not satisfied with the response, you can raise your complaint with your state health complaints body,
your health insurer or the Private Health Insurance Ombudsman.
8. COMMENT – Right to
comment and / or complain