Transcript CMS HCAHPS Update - JL Morgan and Associates

Getting the most out of eMed Survey Reporting
Presented by:
Jay Bishop, COO
eMed Survey Reporting Tool*
Provides snapshot regarding the patient’s experience for:
HCAHPS, Home Health, Emergency Department or Outpatient Services
 Available in real-time upon completion of surveys
Able to trend monthly, quarterly or annually
Query – Analyze multiple levels of data on demand
* JLM Proprietary Database
Login to client site
1. Login to
https://emedsurvey.com
2. Enter Username and
Password (contact JLM if
you do not have a
username assigned.
Client Login:
https://www.emedsurvey.com
Login to client site
1. Login to
https://emedsurvey.com
2. Enter Username and
Password (contact JLM if
you do not have a
username assigned.
3. From this page, you can
decide to select “Reports”
or run a query from the
database.
Client Login:
https://www.emedsurvey.com
Running Reports
1. Login to
https://emedsurvey.com
2. Enter Username and
Password (contact JLM if
you do not have a
username assigned.
3. From this page, you can
decide to select “Reports”
or run a query from the
database.
4. Select type of report you
want to run (CMS
HCAHPS, HHCAHPS,
Patient Satisfaction, etc)
Client Login:
https://www.emedsurvey.com
Running Reports
1. Select type of report you
want to run (CMS
HCAHPS, HHCAHPS,
Patient Satisfaction, etc)
2. Select survey (CMS
HCAHPS Inpatient)
3. Hospital is in drop down
box.
4. In “Survey Period” Select
Start and End Dates
5. Click “Generate Report”
Report Examples
CMS HCAHPS National
Comparison
• 11 HCAHPS Composites
• Compares your hospital
against the National
Rankings (50th, 75th,
90th)
• CMS Mode adjusted
• Color coded to identify
percentile ranges
Report Examples
Data Summary with
Trending (cont’d)
• Displays individual
measures for each
composite
• Trend by: Decimal,
Percent (Average) or Top
Box format
• Trend up to 12 months
• Can be exported to excel
for more analysis
Performing lower in “describing side effects”
Report Examples
Top Box
HCAHPS Areas
• Breaks down HCAHPS
scores by unit or location
• Identify largest areas for
improvement
• Top Box (Always) raw
scores
Report Examples
Top Box
HCAHPS Facility Report
• Compare hospital scores
across the system
• Specific to hospital or
system
• Allows for collaboration
A
B
C
D
E
F
G
H
Additional eMed Survey Reports
and Queries
Report Examples
Top Box
ER Facility Report
• Compare hospital scores
across the system for
Emergency Department
• Specific to hospital or
system
• Collaboration
A
B
C
D
E
F
G
Report Examples
Weighted Response
Summary
• Displays question
percentage scores for
each type of response
• Very Poor
• Poor
• Fair
• Good
• Very Good
Works for ER and Outp
Report Examples
Response Summary
• Displays roll up scores
for individual questions
for Preventative Care
• Good for monthly
reports
Querying the Data in eMed Survey
Query any type of survey (HCAHPS, Preventative Care,
Emergency, Surgery or Testing)
Deeper analysis of the data
Filter responses in any combination
Aggregate level over any given time period
Drill down at the patient level
Export comments or results to excel for further analysis
Queries
Query Data
Applies to:
- Patient Satisfaction (ER,
Outp, Inpt)
- HCAHPS
- Preventative Care
• For more detail, you can
query the database
• Select Hospital and date
range
• Submit Query
https://www.emedsurvey.com
Queries
Query Data
Applies to:
- Patient Satisfaction (ER,
Outp, Inpt)
- HCAHPS
- Preventative Care
• For more detail, you can
query the database
• Select Hospital and date
range
• Submit Query
Queries
Query Data
Applies to:
- Patient Satisfaction (ER,
Outp, Inpt)
- HCAHPS
- Preventative Care
• For more detail, you can
query the database
• Select Hospital and date
range
• Submit Query
Client Login:
https://www.emedsurvey.com
Queries
Query Data
2 Steps for hospitals sharing
database
- Select (Date Range)
- Select (F. Survey Status)
- Completed
- Select (AT. Hospital Name)
- Name of your facility
Queries
Query Data (cont’d)
-
-
AW. Which area of the
hospital was the patient
an inpatient?
(Click on area for more
information specific to
that area)
https://www.emedsurvey.com
Query Examples
Patient Drill Down
• For non-HCAHPS data,
users can click on any
comment to drill down
to the patient level.
• Preventative Care –
Feedback in 24 to 48
hours.
• Can be utilized for
motivation and praise
Client Login:
https://www.emedsurvey.com
Report Examples
Exporting to Excel
• Any query or report can
easily be exported to
Excel for further analysis
• Developing easy access
“export’ buttons for
numerous formats
(excel, powerpoint, etc)
https://www.emedsurvey.com
Contact Us:
Jeff Morgan, President
205-408-8774 Office
[email protected]
Tanya Harris-Haynes
HCAHPS Manager
205-995-7144 Office
[email protected]
Jay Bishop, MSHA, CPHQ, COO
205-995-7108 Office
[email protected]
Wendy Dew
Programs Director
(Preventative Care / Pat Sat)
205-995-7107 Office
[email protected]
J. L. Morgan & Associates
7057 Meadowlark Drive| Birmingham, Al 35242
205-995-4226 | Fax: 205-995-7141
www.Jlmorganandassociates.com
Latrice Lawson
Data Manager
205-995-7139 Office
[email protected]
Thank you for your time!