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Snap Surveys
The Intelligent Choice for Accurate Results
Snap Surveys has been in business for 33 years providing
survey software and research services worldwide. We’ve
developed innovative survey solutions that deliver the insight
you need to make better decisions.
Copyright © 2013 Snap Surveys Ltd.
33 years as Survey Specialists
Feature Packed
Survey Software
Personalized
Training Sessions
Expert Survey
Research Services
US Located
Technical Support
Professional, branded surveys
in any format or language with
innovative reporting and
analysis tools.
Our trainers can schedule
personalized training sessions
online and in person to help
you with your specific needs.
Our experienced research team
is on hand if you need help
with any aspect of your survey
project.
Friendly Technical Support
staff available by phone or
email to answer questions
quickly and thoroughly.
Copyright © 2013 Snap Surveys Ltd.
Over 30,000 Users Worldwide
Education
Market Research
Government
Harvard Business School
Case Western
University of California
The Nielsen Company
MMR Research Worldwide
Gallup & Robinson
US Department of State
US Department of Justice
NASA
Healthcare
Financial Services
Manufacturing
Veterans Affairs
Blue Cross / Blue Shield
American Medical Assoc.
PriceWaterHouseCoopers
Intuit
ING Direct
Hasbro
EMC Corp.
Ricoh Electronics
Media
Travel & Tourism
Non-Profit
NBC Universal
USA Today
Turner Broadcasting
Cirque du Soleil
Hilton Hotels
Atlanta Spirit
RTI International
Humane Society of the US
Keep America Beautiful
Copyright © 2013 Snap Surveys Ltd.
Why Snap?
•Surveys in any Mode
Online – Paper (Scan) – Mobile – Kiosk – Phone – Email
•Surveys in any language
European, Asian, Far East, including Right-to-Left languages
•Surveys on any device
Windows – Android Phones & Tablets - Apple iPhone, iPad, iTouch
•Open System–links to other software packages
SPSS – SAS – Excel – Access – Any SQL Database – Word - PowerPoint
Copyright © 2013 Snap Surveys Ltd.
All-In-One Survey Solution & Support
• One tool for:
– Design (all survey modes and languages)
– Data collection (paper, in the field or on the web)
– Analysis (customizable tables/charts/reports)
• In-house Technical support
– Walkthrough Technical issues over the phone
– Prompt and reliable support
– Located in our US office
Copyright © 2013 Snap Surveys Ltd.
Create Dynamic, Engaging Surveys
Custom Design and
Branded Surveys
Complete flexibility to reflect
your organization’s branding in
the survey. Choose from a
range of controls, navigation
buttons and progress bar
styles, or design your own.
Copyright © 2013 Snap Surveys Ltd.
Interactive Controls
Responsive Surveys
Increase response rates and
make your survey stand out.
Choose from a range of sliders
and clickable images or create
your own using the built-in
editor.
Customize the respondent
experience using dynamic
features such as routing,
masking, text substitution and
in-survey calculations.
Question Libraries
Use Snap’s industry standard libraries
• Drag and drop premade questions
• Preview questions with your customized styles
• Find questions quickly by searching for
keywords
•Take advantage of our translations
Create your own
• Add questions by dragging and dropping
• Arrange questions into sections or topics
• Associate tables and charts
• Share your libraries with your colleagues
• Password protect your questions
Copyright © 2013 Snap Surveys Ltd.
Language Variations
Publish your questionnaire in your choice of languages
Allow the respondent to select their preferred language.
Copyright © 2013 Snap Surveys Ltd.
Branded Surveys
Customized Controls
You can create a survey that perfectly
complements your organization’s
brand.
Customize navigation buttons,
checkboxes and progress bars, or
replace with your own designs.
Use your logo as a header on every
page
Add your own Branded URL.
Copyright © 2013 Snap Surveys Ltd.
Interactive Questions
Adaptive Surveys scale to fit any
sized screen; are more engaging and
can increase response rates.
Use sliders to record quantities.
You can also include multimedia
content such as video or audio.
Copyright © 2013 Snap Surveys Ltd.
Interactive Questions
Interactive images can make your
survey engaging – respondents
can click directly on the image.
For example, a UK map…
…or 5 or 10 star rating scales – a
great alternative to a more
traditional rating scale.
Interactive images also offer a
useful visual reminder of the
answer choices.
Copyright © 2013 Snap Surveys Ltd.
Responsive Surveys
Deliver a unique survey for each
participant by linking it to your
database.
Feed information from your
database into any part of the
survey…
… meaning you can personalize
welcome messages, or keep
your database up to date with
new or changed personal
information.
Copyright © 2013 Snap Surveys Ltd.
Responsive Surveys
Question routing ensures
participants only see the questions
they need to answer.
You can also create dynamic
sentences using text from previous
questions and answers…
… and be alerted of results instantly.
Copyright © 2013 Snap Surveys Ltd.
Automated Scheduling
Specify a date for the survey
to start
As well as a date for the
survey to close
Even specify a time zone to fit
in with your office’s schedule
Copyright © 2013 Snap Surveys Ltd.
Email Invitations & Reminders
Create fully customizable HTML
email invitations
Personalize all invitations
Send reminders to respondents
who haven’t completed the survey
Control how often emails are sent
Allow the respondent to opt out of
emails
Copyright © 2013 Snap Surveys Ltd.
Manage Respondents
Create a branded login page
Add security to your surveys
by creating login IDs
Ensure respondents only
complete the survey once
Still keep responses
anonymous in your data
Manage each respondent
online
Copyright © 2013 Snap Surveys Ltd.
File Upload
Allow your respondents to
upload files
Great for collecting resumes,
spreadsheets and images
Secure transfer ensures that
the files aren’t corrupted
Download all files as the
survey is in progress
Copyright © 2013 Snap Surveys Ltd.
Snap WebHost
Manage multiple surveys
simultaneously
Share surveys on your social
network quickly
Host your data online with
real-time updates
Create Associate accounts to
share your data with clients
Copyright © 2013 Snap Surveys Ltd.
Snap WebHost
Use your web server or Snap’s
Associate
The Researcher
• Design, test & upload
questionnaire
• Identify survey panel
• Establish database links
• Manage email invites
and reminders
• Email alerts
• Monitor progress
• Analyze the results
Copyright © 2013 Snap Surveys Ltd.
• Monitor progress
• Analyse results
Email Alerts
The Respondent
• Instant notification
• Customizable content
• Sent to anyone / anywhere
• Receive an email invitation
• Take the survey
• Save and resume
Distribute in any Format
Online Surveys
Paper Surveys with
Scanning
Mobile Surveys
Share surveys and analysis
online – manage your survey
schedule; send email invites
and reminders; link to your
database.
Not just a printed copy of the
web version – format your
survey to look just right on
paper. Includes booklet style
and scanned results too.
Reach everyone – even in WiFi black spots. Run surveys on
iPads, iPhones, Android &
Windows Smartphones, Tablet
PC’s and Kiosks.
Copyright © 2013 Snap Surveys Ltd.
Paper Surveys and
Scanning
Design professional surveys, accurately collect
replies, and speed up data processing and
analyses.
• Show routing instructions on the printed
survey
• Preprint unique information on individual
surveys
• Validate responses
• Altered and crossed out replies are
recognized automatically
Copyright © 2013 Snap Surveys Ltd.
Paper Surveys and
Scanning
•Quickly see Snap’s interpretation of results
•Capture neatly written open ended text
•Accurately capture checkbox questions
Copyright © 2013 Snap Surveys Ltd.
•Have Snap search for errors or invalid replies
•Be prompted when a respondent enters an
invalid reply
Mobile Surveys
Online and Offline Mobile Surveys on Apple,
Android or Windows Tablet PC’s, Smartphones or
Kiosks:
• Distribute surveys and automatically
synchronize data
• Conduct surveys offline
• View interview statistics (e.g. time, duration)
• Encrypted survey data
• View live online analyses
• Any number of surveys on any number of
devices
Copyright © 2013 Snap Surveys Ltd.
Powerful Analysis and Reporting
Survey Reports
Analysis Tools
Statistical Analysis
Deliver key insights to your
organization or clients. View a
results summary and generate
dynamic, repeatable Smart
Reports – updated in real time.
Make sense of your survey
results. Re-categorize and
transform both qualitative and
quantitative data. Filter to
isolate participant groups, apply
weights and mean scores.
The tools you need to identify
patterns and trends in survey
responses, including z-test, ttest, factor and cluster analysis
and confidence intervals.
Copyright © 2013 Snap Surveys Ltd.
Summary Report
View an automatically created Summary
Report:
• Includes a single chart, table or
comment list for each question
• Add your own analyses, commentary
and branding
• Apply filters to isolate replies from
different groups
• Stamped with date, sample size, and
any applied filters
Copyright © 2013 Snap Surveys Ltd.
Tables
Create simple and complex
tables.
Cross tabulate to see results
broken down.
Add advanced statistics.
Mean
Standard Deviation
T-test
Z-test
Multivariate Statistics
And more…
Copyright © 2013 Snap Surveys Ltd.
Open ended analysis
Word Clouds are a great way to
summarize open ended replies the larger the text, the more
often that word appears in the
survey results.
Apply filters, for example, to see
negative comments only…
… or you can simultaneously
show comments for multiple
groups.
Copyright © 2013 Snap Surveys Ltd.
Charts and Graphs
Fully customizable charts and
graphs.
Use our premade styles or
create your own!
2D and 3D charts.
Save them as images to use
in your presentations.
Copyright © 2013 Snap Surveys Ltd.
Smart Reports
Bring together your own analyses and
commentary to create dynamic,
repeatable Smart Reports.
Include an action plan with
recommendations based on results.
Add benchmarks to compare results with
existing data.
Show results in context. For example,
comparing individual and average
results.
Copyright © 2013 Snap Surveys Ltd.
Link Snap to other software
Copyright © 2013 Snap Surveys Ltd.
Help, Training and Support
Help with your survey
project
Let us take the strain when time or
resources are limited. Our
experienced team can help you with
any part of the survey process, from
designing your survey, to online
hosting, data entry and reporting.
Copyright © 2013 Snap Surveys Ltd.
Training
Support
Our knowledgeable trainers can
help you get more out of Snap
Survey Software. We have a
range of courses covering every
aspect of the survey process tailored to your needs, and using
your own survey.
Get technical help with your
survey from our US based team
of friendly Snap experts. Contact
us by phone or email and we’ll
take as long as it needs to make
sure you get back on track with
your project.
Thank you
North and South America:
Europe, Asia, Africa and Australia:
Phone: 603-610-8700
Phone: +44 (0)207 747 8900
Snap Surveys
210 Commerce Way, Suite 200
Portsmouth, NH 03801
USA
Snap Surveys
Greener House
66-68 Haymarket
London SW1Y 4RF
UK
[email protected]
Copyright © 2013 Snap Surveys Ltd.
[email protected]
Analysis Tools
•Use summarizing methods such as
Net Promoter.
•The Net Promoter scoring system is
a simple, but powerful tool to
measure customer satisfaction with a
single question.
•Hire our research department to
create a branded and repeatable
report.
Copyright © 2013 Snap Surveys Ltd.