Transcript New Employee Orientation - UCLA Health

UCLA Health Sciences
Overview
1
Entities Comprising UCLA Health Sciences *
David Geffen School of Medicine at UCLA
22 Academic Departments of Instruction
6 Organized Research Units
12 Large Centers and Institutes (Clinical and/or Research)
3 Affiliated Academic Programs
5 Major Affiliated Hospitals
The UCLA Health System
UCLA Medical Group/Physician Support Services (PSS)
Community Physicians Network (CPN)/Sports Medicine
UCLA Hospital System
Ronald Reagan UCLA Medical Center
Santa Monica - UCLA Medical Center and Orthopaedic
Hospital
Resnick Neuropsychiatric Hospital at UCLA
Mattel’s Children’s Hospital
2
David Geffen School of Medicine Stats
• 2,869 Faculty
• 3,162 Community Physicians
• 1,330 Interns & Residents
•
707 Medical Students
- 37 M.D./Ph.D. Students
•
521Ph.D. Students
•
4,807 Staff
•
23 Departments of Instruction
•
6 Organized Research Units
•
12 Large Centers & Institutes
DGSOM Sources of Funding By Percentage
Year Ending June 30, 2010
Note: * Of $56.9M in Funding from Hospital System, $52.8 Million Represents Equity Transfers
Total: $1,225,334
(Dollars in Thousands)
5
Trivia Game








What is the mission of the University of California?
Who is our current UC President?
Who is our Chancellor?
Who is the Dean in the School of Medicine?
How many campuses does UC have today?
Name the Campuses:
Name the 5 Medical Centers in the UC system:
5 MINUTES TO ANSWER! THE GROUP THAT HAS
THE MOST CORRECT ANSWERS WINS!
6
Trivia Game Answers
•

•

•

•

•

•

•

What is the mission of the University of California?
_______, ________ and _________ __________
Who is our current UC President?
_______ ________
Who is our Chancellor?
_______ ________
Who is the Dean in the School of Medicine?
________________________
How many campuses does UC have today?
_____
Name the Campuses:
______________________________________________________
Name the 5 Medical Centers in the UC system:
_____, _____, _____, _____, _____
7
History




On October 19, 1945, the University of California
Board of Regents voted to establish a medical
school at UCLA.
In 1949 construction began for the Medical Center
and school of Medicine.
The Medical Center opened in 1955.
The first School of Medicine class began in 1951.
 Dr. Stafford L. Warren was appointed as the
first dean
 28 students (26 men and 2 women).
 15 faculty members
 Lecture room and five laboratories
8
History



Dr. Sherman Mellinkoff succeed as Dean in 1962 oversaw many changes in
his 24 years.
 1960’s – Opening of Neuropsychiatric Institute, Brain Research
Institute and Marion Davies Children’s Center. Construction began on
Jules Stein Eye Institute and Reed Neurological Research Center.
 1970’s – Formal affiliation with Venice Family Clinic.
Dr. Kenneth Shine succeeded as Dean in 1986.
 Initiatives in ambulatory education, community service, mathematics
and science education in public schools and the construction of new
research facilities.
Dr. Gerald Levey succeeded as Dean in 1994.
 Human Genetics, Gonda Neuroscience and Genetics Research Center
were established.
 In 2002 Mr. David Geffen announced a $200 million unrestricted
endowment for the school.
 Instrumental in opening RRUCLA Medical Center.
9
Present

Dr. A. Eugene Washington succeeded as Dean in 2010.
Clinical Departments
Anesthesiology
Emergency Medicine
Family Medicine
Pathology and Laboratory Medicine
Department of Medicine
Neurosurgery
Neurology
Neuropsychiatric Institute (NPI)
OB/GYN
Ophthalmology/JSEI
Orthopedic Surgery
Pediatrics
Radiation Oncology
Radiological Sciences
Surgery
Urology
Basic Science Departments, Organized
Research Units (ORUs) and Other Units
Office of the Dean
Biological Chemistry
Biomathematics
Brain Research Institute
Molecular and Medical
Pharmacology/CRUMP Institute
Human Genetics
Jonsson Cancer Center
Neurobiology
Physiology
Venice Family Clinic
10
Cultural Diversity
Sum total of the way of living; includes values, beliefs, language, thinking patterns,
behavioral norms and communication styles. Guides decisions and actions of groups
through time.

Cultural awareness involves both attitude and knowledge
It is essential to understand the way people do things may be different from
your way, but they are still equally valid.
 Knowing something about different culture’s beliefs, values and traditions is
important. This can have a positive impact on patient are and the connection
you make with your patient.
 Respect the beliefs and practices of others
 Don’t stereotype; expect variation; learn what Qs to ask


Special considerations may include:


Food and medical care preferences; rituals; gender role; eye contact and
communication style; decision making systems; alternative therapies
Population-specific groups


Considering who you serve
Unique needs of each patient and patient group
13 University Holidays













Martin Luther King Day
President’s Day
Cesar Chavez Day (Last Friday in March)
Memorial Day
July 4th
Labor Day
Veteran’s Day
Thanksgiving Day
Day After Thanksgiving
Christmas Eve
Christmas Day
New Years Eve
New Years Day
12
Vacation Reference Charts
Monthly Working Hours in 2012
Years of
Employee Service
Personnel Mileston
Group
e
<10
10
15
Month
Holiday
Dates
Working
Days in
Month
Working
Hours in
Month
January
2,16
22
176
February
20
21
168
March
30
22
176
21
168
23
184
21
168
22
176
23
184
20
160
23
184
Tier 2 (MSP
& SMG)
Hired on or
after 7/1/96
Tier 1 (PPS) (No
grace period for
EX. Hours accrued
over policy max
Vacation Employment Service Accrual
Leave
Accrual Approx.
Leave
Code Hrs/Month
Accrual
(LV) (fulltime) Max Factor
A
10
240 0.057692
B
12
288 0.069231
C
14
336 0.080769
April
May
28
June
20
D
16
384
0.092308
<5
B
12
288
0.069231
August
5
C
14
336
0.080769
September
10
D
16
384
0.092308
July
4
3
October
November
11, 22,23
25
22
176
December
24,25,31
21
168
13
Sick Leave Accrual



Staff accrue up to 12 days per year
Does not “expire”
Biweekly staff
 Accrue on the leave accrual dates
 13 leave accrual dates per year
 If REG hours for the period equals 160 hours then accrual
is 7.38 hours.

Monthly staff
 Accrue once a month
 Accrual varies depending on amount of working days in
the month
14
Jury Duty
Note: Effective April 1, 2000, paid jury duty service is limited to 10 days
per jury summons for non-represented employees working in the
Westwood Medical Center, the Neuropsychiatric Hospital, Santa Monica
Hospital and all entities within the UCLA Health System and the School of
Medicine.
Employee Group
Reference
Career
Limited/Casual/
Contract
Casual/Restricted
Per Diem
Non-Represented
(99) EXEMPT
PPSM 46.B
Yes
Yes
Yes
No
Non-Represented
(99) NON-EXEMPT
PPSM 46.B
Yes
No
Yes
No
Clerical (CX)
CUE Article 14.F1
Yes
No
10 days
No
Research Support
Professional (RX)
UPTE Article 18.F1
Yes
No
10 days
No
Technical (TX)
UPTE Article 18.F1
Yes
No
10 days
No
Service (SX)
AFSCME Article 14.E
Yes
Yes
10 days
No
Patient Care
Technical (EX)
AFSCME Article 14.E
Yes
Yes
10 days
No
Health Care
Professional (HX)
UPTE Article 14.F1
Yes
No
10 days
No
Nurses (NX)
CNA Article 14.E
Yes
No
10 days
No
15
Blood Donation Program

UCLA Blood and Platelet Center Blood Drives
 Frequently held across campus
 Annual blood drive at Faculty Practice Group
Receive up to 2 hours paid leave time to donate
blood
 Donors will receive 4 hours of paid leave (blood time
on OTR timesheet)
 More information go to the website or call:
http://gotblood.ucla.edu/
(310) 825-0888 x2

16
url:http
://at
S e arc h
Commonly visited websites

www.mednet.ucla.edu
 HIPAA Education and Training Program
 Code of Conduct Training and Quiz

http://atyourservice.ucop.edu
 Enroll in your benefits (during your PIE period)
 Update beneficiaries, address, tax withholding and sign up
for online W-2
 Read “news features” from UCOP

www.timesheets.medsch.ucla.edu
 Completing your timesheet to get paid on time!
17




Full service financial institution established in 1951
at UCLA
Main branch at 1500 S. Sepulveda Blvd (Cross street
is Ohio)
ATMs all over campus: Ackerman Union, Anderson
School, Residence Halls, CHS Plaza at Marion Davies
Children’s Center, 300 Medical Plaza, RRUCLA by
cafeteria, SMUCLA by cafeteria, Wilshire Center by
post office
http://www.ucu.org/index.html
18



UCLA’s Staff and Faculty Counseling Center (SFCC) fosters a productive and
supportive work environment for all employees.
 Confidential counseling for employees and family members
 Management consultation
 Coaching/Training
 Retreat Facilitation
 Work-Life Programs
 Support Groups
 Community Resource Referrals
Services are free, voluntary and confidential
Campus Human Resources, Staff & Faculty Counseling Center is located at:
10920 Wilshire Boulevard, Suite 380
Los Angeles, CA 90024-6504
Mail Code: 145748
Phone: (310) 794-0245 FAX: (310) 794-0251Office Hours
Monday – Friday 8 a.m. to 5 p.m.
Saturday and Sunday Closed
19
Staff Affirmative Action Office
Supports the University’s mission of research, teaching and public service by:





Providing consultative services
Enhancing the campus environment where diversity is celebrated and valued
Providing educational programs that address the needs of a diverse staff
Implementing cost-effective strategies for conflict resolution
Increasing the visibility of UCLA in the general community
Program Objectives


A fair workplace where everyone is treated with dignity and respect
A workplace where all employees have access to campus programs and services
A workplace where diversity is valued and celebrated
Staff Affirmative Action Office
Suite 1050, UCLA Wilshire Center
Phone 310-794-0691
Fax 310-794-2800
Mail Code 135548
Employee Privileges






Employee Reduced Fee Enrollment – non probationary
employees who meet admission requirements of the
University are eligible for a 2/3 reduction in course fees
University Extension Courses 25% discount
Child Care Services http://www.childcare.ucla.edu
Santa Monica Big Blue Bus and Culver City Bus –show your
Bruin Card and ride for 50 cents
UCLA store (Ackerman Union)
UCLA Library
21
Employee Privileges







UCLA Fowler Museum of Cultural
History www.fowler.ucla.edu
Hammer Museum of Art
http://hammer.ucla.edu
Geffen Playhouse
http://www.geffen.ucla.edu
UCLA Center for the Performing Arts
http://www.performingarts.ucla.edu
UCLA Recreation
http://www.recreation.ucla.edu
UCLA Central Ticket Office
http://www.tickets.ucla.edu
Botanical Gardens
22
Annual Events at UCLA (Staff
Assembly)
All-Staff Picnic (summertime)
 Breakfast with the Chancellor (quarterly)
 Casino Night

23
Nondiscrimination in Employment

It is the policy of the University not to engage in
discrimination against or harassment of any person
employed by or seeking employment with the
University of California on the basis of race, color,
national origin, religion, sex, gender identity,
pregnancy, physical or mental disability, medical
condition, genetic information, ancestry, marital
status, age, sexual orientation, or service in the
uniformed services.
24
Email Policy and Guidelines

The University of California encourages the use of
electronic communications to share information and
knowledge in support of the University’s mission.

Link to policy:
http://www.adminpolicies.ucla.edu/app/Default.aspx?&id=45
5

Email shall not be used for:
 Unlawful activities
 Commercial purposes not under auspices of the University
 Personal financial gain
 Uses that violate policies or guidelines
25
Sexual Harassment Complaint
Resolution

Sexual Harassment Policy - Unwelcome sexual
advances, requests for sexual favors, and other verbal or
physical conduct of a sexual nature.
 The University will provide a prompt and effective
response to reports of any such conduct.
 The HR Dept. provides assistance in investigating and
resolving complaints of sexual harassment. Emphasis is on
prevention, education and early resolution.
 Online tutorial required for all managers administered
through the Learning Management System (LMS).
26
Smoke-Free Environment Policy

Smoking is prohibited inside or outside any:
 University-owned, occupied or leased buildings, including stairwells, loading
docks and outdoor areas
 University vehicles including buses, shuttles, trucks, vans and automobiles
 For UCLA Health System and Health Sciences:
 Indoor and outdoor areas of our hospitals and health-sciences
campuses in Westwood (bounded by Gayley to Tiverton Avenues
and Le Conte Avenue to Charles E. Young Drive South).
 Indoor and outdoor areas of our hospitals and health-sciences
campuses in Santa Monica (bounded by Wilshire Boulevard to
Arizona Avenue and 15th to 16th Streets).
 Buildings along the Charles E. Young Drive South research corridor.
27Dean's Office Human
Resources
Substance Abuse
in the Workplace

Substance Abuse Policy – Employees are required to
report to work physically and mentally able to perform
their duties and carry out their responsibilities optimally
without endangering own health or safety of others.
 Employees are encouraged to seek assistance as
appropriate.
 Staff and Faculty Counseling Center (310) 794-0245
28
Hotline and Reporting Process
To report concerns, make suggestions, raise questions and
seek guidance, employees should:



Discuss with their immediate supervisor or higher level manager
Discuss with Employee Relations
Contact the Confidential Compliance Hotline (1-800-296-7188) or log
on at www.universityofcalifornia.edu/hotline which provides:




Anonymous and confidential reporting
Outside Telephone service sends reports to the Compliance Officer
Call back date for response and report number for reference
Protection policy prohibits University officials with interfering and
retaliating.
29
Security Precautions:
(HIPAA)





Lock your computer desktop screen when you walk away,
even if only for a few moments
Use only encrypted laptops, mobile devices and flash drives.
Ensure information on computer screens is not visible to
passersby (privacy screen is recommended)
Create a “strong” password and do not share passwords with
anyone else
Ensure paper charts are returned to applicable areas in
nursing station, medical records, or designated file rooms
30
Patient Privacy Requirements:
(HIPAA)







Access only information that you need to do your job
Access or disclose only the minimum information necessary
Discuss patients only within the context of your work flow and only with
those who need the information to do their jobs.
When speaking about patients make sure you are in a discreet area when
possible
Take special care to protect your passwords
Place paper documents with PHI in locked shedder bins only, as well as
reasonably keep them concealed while in the work space (placing paper
documents face-down or locked away when unattended)
For any patient privacy or computer security concerns contact your
supervisor or Privacy Officer Bob Gross.
31
UCLA Workplace Violence
Prevention Policy

University is committed to maintaining a campus free
from intimidation and acts or threats of violent behavior

Violent or threatening behavior includes, but is not limited to:







Weapons in the UCLA Community
Physically aggressive acts towards others
Stalking
Communicated threats of harm
Intimidating behavior raising concern for personal safety
Willful or intentional behavior which causes damage to property
Suicide threats
32
CICARE: Professionalism
and Communication
David Geffen School of
Medicine New Employee
Orientation
CICARE – Achieving
Excellence Using The UCLA
Operating System
People & Performance
Purpose
THE UCLA WAY: Strategy Deployment
Mission:
Delivering leading edge patient care, education, and research
Vision:
Healing humankind, one patient at a time, by improving health, alleviating
suffering, and delivering acts of kindness
Values:
Compassion:
Respect:
Excellence:
Discovery:
Integrity:
Teamwork:
Commitment
to Care:
I will always keep my commitment to care, as I have been entrusted by patients,
colleagues, and society
(CICARE behaviors that link to values, and in turn, influence culture)
Strategies /
Value
Streams:
- Strategic Business Lines
Goal Arenas:
- People
- Quality / Safety
- Service
Performance
Performance Management and Improvement System:
Putting the Patient / Education / Research First
Respect the Individual by Removing Waste, Providing Resources
Continuous Improvement to Seek Perfection, with Active Mgt
Scientific Method / Evidence-Based / Innovation
Every Time, Delivering Highest Performance with Stability
Systemic Thinking to Understand Processes and Value Streams
(Complex Coordinated Disease Intervention, Specialty Service
Disease Intervention, Primary/Secondary/Coordinated Care)
- Quality
- Service
- Coordinated Care
- Value
- Operations
- Strategic Development
- Finances
“It
is not enough to do your best; you must know what
to do, and THEN do your best.”
W. Edwards Deming—Quality Guru, 20th Century
UCLA FPG - SUMMARY SCORES (2010 YTD)
UCLA FPG - INDIVIDUAL ITEMS (2010 YTD)
CICARE System Elements









Hiring the right people – Talent Plus
On-boarding – system and department level
Specific training for service
Reiterating expectations at every opportunity
Patient Rounding and Observations at the supervisor,
manager, director and executive levels
Huddles and department meetings
Service Recovery System
Celebrate successes: individual and team rewards for
exceptional quality, service and compassion
Tracking performance of all the above in a linked fashion
World Class Practices
Phone Etiquette
Courtesy
Respect
Professionalism
World Class Practices:
Making real and caring connections
with patients, families and each other
On every encounter:
Connect with patients by addressing them as Mr./Ms. or by the name
that they prefer
Introduce yourself and your role
Communicate what you are going to do, how long it is going to take,
and how it will impact the patient
Ask and anticipate patient needs, questions, or concerns
Respond to patient questions or requests with immediacy
Exit courteously and/or with an explanation of what will come next (what
you will do for them next)
World Class Practices
Phone Etiquette

Before answering the phone, discontinue conversations or
activities that may be heard by the caller.

Answer the phone within 3 rings.

Give a greeting, identify your department, give your name, and
offer assistance such as, “May I help you?”
World Class Practices: Courtesy









Eye contact, smiling, greeting
Elevators
Wayfinding
Being aware of our voices
“Professional” vs. “unprofessional“ behavior
Respecting confidentiality
Handling conflicts or disagreements
Respecting the patient’s language
Use of cell phones, MP3’s, and….
World Class Practices: Respect

Privacy and dignity.

Respecting the patient’s personal space before entering rooms and
before examinations or procedures.

Respecting the work of other departments or staff in our comments.

Respect individual and cultural differences.
World Class Practices:
Professionalism

Personal appearance

Attendance

Keeping our environment clean and safe.

Keeping comments about UCLA colleagues positive and
appropriate.

Valuing Teamwork
CICARE
We want you to have the best healthcare experience possible. Please
check the box “yes” or “no” next to each statement below to let us know
how we are doing.
Thank you!
Yes No Did Our Team Member:


Call you by your last name (Mr./Ms./Mrs.)
or by the name you or your child prefer?


Introduce himself /herself, and explain
his/her role?


Communicate with you in understandable
terms?


Ask permission before engaging or
examining you?


Respond to your requests and questions
with courtesy and respect?


Exit your visit courteously by explaining
what would happen next?
Compliment Form
Form
MD-CICARE
MD-CICARE Committee
Participants:
Physician- Patient Communication Training Committee Members and Ad hoc Consultants
Department
Committee Member
Position
Associate Residency Program
ED
Mark Morocco, M.D.
Director
ED
Scott Votey, M.D.
Residency Program
Medicine
Tim Provias, M.D.
Chief Resident
Medicine
Jan Tillisch
Vice Chair
Medicine
Sam Lada, M.D.
Faculty
Medicine
Lisa Skinner, M.D.
Associate Program Director
Medicine
Kuo-Chiang Lian, M.D.
Chief Resident
Dean’s Office/ GME
Neil Parker, M.D.
Sr. Associate Dean
Psychiatry
Dr. Strouse
Medical Director, NPH
Neurosurgery
Neil Martin, M.D.
Chair
Neurosurgery
Eric Stiner, M.D.
Resident
Ad hoc
Neurosurgery
Mark Sedrak, M.D.
Resident
Ad hoc
Pediatrics
Rick Harrison, MD
Pediatrics Medical Director
Pediatrics
Virginia Barrow, M.D.
Residency Program Director
Surgery
Jonathan Hiatt, M.D.
Vice Chair, Surgery
Ob-Gyn
Michael Johnson, M.D.
Vice Chair, Clinical Affairs
SMH Medical Staff
Michael Herbst, M.D.
Medical Director, SM-UCLA
FPG
Samuel Skootsky, M.D.
Medical Director, FPG
Hospital Admin.
Amir Rubin
Hospital System COO
Patient Affairs
Tony Padilla
Director
Patient Affairs
Adrineh Poulatian
Service Programs Coordinator
MD CICARE Committee

Representatives from Dean’s office, faculty, house staff
and hospital administration

Group deliberated on the nature of excellent physicianpatient communication and agreed on “basics”

MD CICARE includes:
 Starting a consult
 Introducing one’s self and the care team
 “Hand-offs” following shifts, rotations
 Explaining role of the admitting and consulting
services
MD-CICARE Template
Who We Are
Your Safety at UCLA
-David Geffen School of MedicineNew Employee Orientation
2012
Environment, Health and Safety
310.310.825.9797
Today’s Discussion





UCLA Safety
“Your Right to Know”
Safety Tips
Reporting Injuries
Next Steps: Your Safety Training
EH&S- Your Safety Partner
Promote a safe & healthful environment to support
research, education, patient care, and public
service activities.
If You Get Hurt on the Job



Inform supervisor
Get medical care
Call Serious Injury Hotline
(310)825-9797 if:
 Injury causes permanent
disfigurement or loss of
function
Amputations, severe
burns, severe lacerations
 Severe head injuries

 Hospitalization
911

Off campus call 911

On campus hard line - call 911

On campus with a cell phone call - 310-825-1491

Program it in your cell as EMERGENCY - UCLA
Injury and Illness Prevention
Program







Communication
Safety Inspections
Hazard Correction
Accident Investigations
Safety Training
Record Keeping
Safety Rule Compliance
Safety Communication



Safety Manuals
Safety Committees
Safety Bulletin Boards
Safety Communication


Safety Signs
Material Safety Data
Sheets (MSDS)
If You See a Fire
 Remove people from
the immediate area
 Activate fire alarm, call
911 -cell (310)825-1491
 Close any doors you
can to contain it
 Extinguish, aim at
base, sweep side to
side
Fire Extinguishers





Class A: combustible
materials
Class B: flammable liquids
Class C: electrical
Class D: combustible metals
(magnesium, sodium, lithium,
& potassium)
Class K: cooking oils
Be Prepared!

If you’re on fire
 Stop, drop & roll
 Eye/shower stations


Within 10 seconds of
every shop or lab
Know where to go
 Exit route
 Meeting spot
Earthquake Preparedness



Anchor large items
Store hazardous
items
Identify danger spots
 Windows
 Hanging
objects
 Chemicals


Participate in drills
Practice duck, cover
& hold
An Ounce of Prevention
UCLA Health Sciences Incidents 2010
Eye, 36
Back, 43
Needle Sticks, 118
Cuts, 52
Sprains, Strains & Bruises,
63
Over-use, 124
Slips, Trips & Falls, 66
Safety is Everyone’s Responsibility!




Wear your Personal
Protective Equipment
(PPE)
Comply with CDC
sharp safety
Keep Body parts out of
the cutting path
Complete your required
training
Preventing Slips, Trips & Falls

Stairs
 Use
handrails
 Keep 1 hand free

Floors
 Check
for wet floors
 Clean up spills promptly

Watch where you are
going
 If
you’re texting, you’re
not watching
Preventing Musculoskeletal Injuries






Back strains
Over-use
Use proper posture
Avoid over-reaching
Use the right tools
Take breaks & stretch
X
Keeping Your Back Safe






Staggered stance
Keep it close
Build a bridge
Feet first
Pivot, don’t twist
Ask for help
Plan your work, work
your plan.
Going Forward….
Follow safety
guidelines
 Report problems early

[email protected]
Next Steps: Your Safety Training


Online Modules
 www.training.ucla.edu/ehs
Ergo Evaluation
 www.ergonomics.ucla.edu
-Thank You-
Security
Violence in the Workplace
OVERVIEW
73
SECURITY







Report suspicious activities/persons or request
assistance from Security at x77100. Available 24/7.
Escort Service: x77100 (Security Dispatch)
Always wear your ID badge when on hospital property.
After Hours Access: Reagan/Westwood & Resnick
entrance, security checkpoint 9pm-6am
Panic Alarms
Keep secure or sensitive areas limited to auth. personnel
Safety Tips:




Be aware of your surroundings.
Don’t bring valuables to work. Lock up all belongings.
Park in well-lit area; don’t linger in parking structures.
Stairwells:

Building Core Stairwells = Communicating stairwells
 Unit/Pod/Tower Stairwells = Emergency Exit stairwells
74
OVERHEAD CODE PAGES
Emergency overhead pages are used at the hospital to
alert staff to potential emergency situations and to
summon staff who are responsible for responding to
specific emergency situations.




CODE PINK
CODE PURPLE
CODE GRAY
CODE SILVER
Infant Abduction
Child Abduction
Abusive or Combative Person
Person with Weapon/Hostage
Situation
75
VIOLENCE IN THE
WORKPLACE

Staff Code of Conduct
“SOM and the UCLA Hospital System strive to
maintain an environment free from
intimidating, disruptive, threatening, bullying
and violent behavior.”
Zero
Tolerance
76
VIOLENCE IN THE
WORKPLACE



Response To Worse Case Scenario
Plan Ahead Using Situational Awareness
 Always be mentally prepared
 Know your surroundings
 Pre-plan an exit
Strategize to Survive an Active Shooter Event
 Get Out! ESCAPE
 Take Cover - Get behind something that will stop a bullet
 Hide and don't bunch up
 Play Dead
LOOK FOR CHANCES TO ESCAPE
77
VIOLENCE IN THE
WORKPLACE







UCPD Dispatch: (310) 825-1491
Crime Prevention Officer: (310) 825-6111
CSO Escort Service: (310) 794-WALK
Center for Women and Men: (310) 825-3945
Staff and Faculty Counseling Center
(310) 794-0245
UCPD website: www.ucpd.ucla.edu
L.A County District Attorney’s Office Victim Witness
Assistance Program
78
Your UC Benefits
79
Health & Welfare
Benefits Eligibility
80
Health and Welfare Benefits,
Eligibility

Employee:
- Full Benefits: Assigned to work at least 50% time for
one year or more
- Mid Level Benefits: Assigned to work 100% time for
less than one year
- CORE: Assigned to work at least 43.75% – 99% time

Dependents:
Refer to Your Group Insurance Plans booklet for
definition of Spouse, Domestic Partners, children,
grandchildren, legal ward, & overage disabled child.
NOTE: California is not a common law state.
81
Health and Welfare Benefits,
Eligibility
Special Note:
UC Office of the President (UCOP)
- may request documentation to verify eligibility of
dependents
- conducts annual random Family Member
Verification audit of dependents
82
Health and Welfare Benefits,
Eligibility






83
“Period of Initial Eligibility” (PIE) is a limited
timeframe to enroll
For new hires 31 days from hire date
Usually 31 days from date of an eligible Family
Status Change, e.g. marriage date, adoption of a
child, etc.
If PIE is missed – default coverage for employee
Annual Open Enrollment to enroll or change
plans
HIPAA for late medical enrollment
Medical Plans
84
Medical Plans




Health Maintenance Organizations (HMOs)
Kaiser, Health Net HMO, Health Net Blue & Gold
Point of Service (POS):
 Anthem Blue Cross Plus
Preferred Provider Organization (PPO):
 Anthem Blue Cross PPO
 Anthem Lumenos PPO w/Healthcare Reimbursement
Account (HRA)
Fee for Service:
Core – Default Plan (Catastrophic Coverage)
UC medical plans do not have pre-existing condition clauses.
85
Health Net HMO, Health Net Blue
& Gold and Kaiser





86
Primary Care Physicians (PCP) coordinates all care;
$15 office visit co-pay
No claim forms nor deductible
No coverage for Chiropractic care, nor Acupuncture
PCP coordinates mental health benefits
Provides 100% hospitalization / $250.00 co-pay on
hospital admittance / $50.00 co-payment for ER
(waived if admitted)
Anthem Blue Cross,
(PLUS) Point of Service - POS
In HMO Network Out of HMO Network
87
Deductible
$0
$500/$1500
OOP Maximum
$1500
$5000/$15000
Office Visit
$20/visit
30%
Hospital Inpatient
$250/admit
30%
Outpatient Surgery
No co-pay
30%
X-Ray/Lab
No co-pay
0%
Home Health
No co-pay
30%
Chiropractic*
$20/visit
Not covered
Acupuncture*
$20/visit
Not covered
* Requires self-referral to network providers
Anthem Blue Cross,
Preferred Provider Organization - PPO
In PPO Network/Out-of-PPO Network
88
Deductible
$250/$750
$500/$1500
OOP Maximum
$3000/$9000
$6000/$18000
Office Visit
20%
40%
Hospital Inpatient
20%
40%
Outpatient Surgery
20%
40%
X-Ray/Lab
20%
40%
Home Health
20%
40%
Chiropractic
20%
40%
Acupuncture
20%
40%
Anthem Lumenos,
Preferred Provider Organization – PPO
w/ HRA
In PPO Network/Out-of-PPO Network
89
Deductible
Subject to coverage level
OOP Maximum
Subject to coverage level
Office Visit
20%*
40%*
Hospital Inpatient
20%*
40%*
Outpatient Surgery
20%*
40%*
X-Ray/Lab
20%*
40%*
Home Health
20%*
40%*
Chiropractic
20%*
40%*
Acupuncture
20%*
40%*
*After HRA and member responsibility has been met
Lumenos – Benefit Level Summary
Level
HRA
Deductible
Employee
$1,000*
$1,700
OOP Max.
In/Out
$5,000
EE + Adult
$1,500*
$2,550
$7,500
EE +
Child(ren)
$1,500*
$2,550
$7,500
EE + Family
$2,000*
$3,400
$10,000
($700)
($1050)
($1050)
($1,400)
OOP Max includes the Total Deductible.
*
90 Prorated for mid-year enrollments.
(Anthem) CORE Medical







Catastrophic fee-for-service medical coverage
$3,000 annual deductible
20% coinsurance
Annual out-of-pocket maximum $7,600, then plan pays
100% of eligible costs for remainder of calendar year
No preventive or mental health benefits
Requires claim forms
Worldwide coverage
91
UCLA Medical Group



92
Call 1-800-UCLA MD1
Is the doctor you want open for new member
enrollment?
Contact the insurance company to obtain the
Physician/Medical Group ID Number
Prescription Drugs
Pharmacy 30-day supply:
Anthem Plus & PPO
Generic
$10.00
Brand
$25.00
Non Formulary
$40.00
Health Net Kaiser
$ 5.00
$ 5.00
$20.00
$20.00
$35.00
N/A
Mail-In 90-day supply:
Anthem Plus & PPO
Generic
$20.00
Brand
$50.00
Non Formulary
$80.00
Health Net Kaiser
$10.00
$10.00
$40.00
$40.00
$70.00
N/A


Note: After deductible is met, Lumenos and Core members pays
93
coinsurance until OOP is met.
Behavioral Health Benefits

United Behavioral Health
 Anthem
94
Blue Cross PLUS
 Anthem Blue Cross PPO
 Anthem Lumenos PPO with HRA
 HealthNet
 HealthNet Blue & Gold
 Kaiser
 First 3 visits require no member co-pay
(excluding substance abuse outpatient
treatment)
 888-440-8225
Dental Plans,
www.deltadentalca.org
95
Delta Dental PPO




96
Premium paid by UC
Worldwide coverage -- may use any dentist
Maximize benefits with Delta dentists
$1,500 annual maximum benefit
 Preventive dentistry covered in full 100%
 Other services you pay $50 deductible and
coinsurance of 25% to 50% of charges
DeltaCare USA






97
Premium paid by UC
Must use PMI dentists only (except in
emergencies)
California network only
No annual maximum benefit
Preventive dentistry covered in full 100%
Co-pays required for Basic dentistry
Vision
www.vsp.com
98
Vision Service Plan - VSP



Premium paid by UC
One exam per year; higher benefits with Choice network
providers
Prescription Glasses ($130 frame allowance):

One set of lenses per year
 One set of frames every 2nd year
 $10 co-pay on exam; $25 co-pay on prescription glasses

Cosmetic contact Lenses ($110 lens benefit):

Contact lens benefit in lieu of glass lenses
 $10 co-pay on exam

Costco – VSP Affiliate Provider (can bill VSP)

99
$70 Frame allowance/normal lens allowance

$40/$60/$80 single/bifocal/trifocal lenses
Disability Insurance
100
Short Term Disability






101
UC employees DO NOT participate in California
State disability nor Paid Family Leave
UC pays entire premium for Short-Term
Disability
Basic coverage for disabilities not related to work
Pays 55% of monthly salary up to $800/month
maximum (taxable)
Maximum of 26 weeks
Waiting period 7 calendar days (will assume
supplemental disability waiting period)
Supplemental Disability


Employee pays cost that is based on age, salary &
wait period
Benefit:
 First
12 months, 70%
 12 months+, 70% if offsets apply (e.g. Social Security,
UCRP Disability, Workers’ Comp, etc.)
 50% if offsets do not apply
 $100/month minimum benefit (up to age 65 if disabled
prior to age 60)


Maximum monthly benefit, combined with other
sources, up to $10,000
Wait period of 7, 30, 90, or 180 days
102
Life Insurance and AD&D
103
Life Insurance and AD&D




UC offers a variety of Life Insurance and
Accidental Death & Dismemberment insurance for
you and your family members
Please refer to “Your Group Insurance Plans”
booklet or At Your Service website for coverage
levels and costs
Designate beneficiaries at UC At Your Service
website; click on Your Benefits Online then log in
Note: If you enroll in Supplemental Life
Insurance, or Dependent Life Insurance, during
your PIE, there are no pre-existing conditions
104
ARAG Legal Plan






Administered by ARAG Group - 800-828-1395 or
http://members.araggroup.com/ucop
Refer to “Your Group Insurance Plans” booklet for
details
Only available to new employees
Domestic, consumer, misdemeanor defense, IRS,
and major trial representation
Online Directory of Participating Attorneys
Monthly Premium Rates: Self - $10.02, Self &
Child(ren) - $13.78, Self & Adult - $13.78, Self,
Adult & Child(ren) - $15.03
105
Pre-Tax Flexible Spending
Accounts,
Conexis
106
Health & DepCare Flexible Spending
Accounts




107
Set aside pre-tax dollars to pay for eligible Medical,
Dental & Vision expenses. OTC medications require
prescriptions; OTC medical supplies are eligible.
You may set aside pre-tax dollars for Daycare
expenses
Refer to Health & DepCare FSA booklets for more
details
Coverage is effective on the first of the month
following the month of eligibility (subject to pay
compute deadlines)
Health & DepCare FSAs




108
Enrollment allowed upon initial hire; during
annual Open Enrollment period, or within 31
days of a Family Status change
IRS imposed “use it or lose it” accounts
Eligible expenses must be incurred between
January 1 thru March 15 of following year,
while actively employed
Positive Re-Enrollment required annually
during Open Enrollment
Health & DepCare FSAs

Health FSA Annual
Maximum
$5000 per person

(last year; 2013 = $2,500)


109
Health FSA Annual
minimum
$180 per person
Debit Card
convenience

DepCare FSA
Annual Maximum
$5000 per
household, or $2500
if married but filing a
separate income tax
return
Does not have Debit
Card convenience
Work Life Benefits (subject to
HEERA)

Stay Well (Premium paid by UC)
 Wellness
initiation program
 Incentive: $100/employee, $50/spouse-d.p.
 Deadlines:



June 15, 2012 – Health Assessment
December 15, 2012 – Follow-up Activity
Sittercity (Premium paid by UC)
 Provider

service website
Nannies, babysitters, eldercare, pets (walkers/care),
tutors and housekeepers
 Participant
110
responsible for all hiring arrangements
and payments for services
 www.sittercity.com/universityofcalifornia
http://atyourservice.ucop.edu
Enroll Online at UC At Your Service
111
UC Retirement Plan – UCRP
pension plan
112
UCRP

Membership automatic based on appointment


Full-benefits position at 50% or more for one year or more
First day of the month following 1000 eligible hours on pay status within
rolling 12 month period in eligible position

Vested after 5 full years of UCRP service

Earliest retirement age is 50

Defined Benefit Plan. Pension determined by three factors:
Age Factor at Retirement x UCRP service credit x HAPC
(Highest Average Plan Compensation)

Member contributions required (normal)

3½% - $19/mo. starting July, 2011 (UC = 7%)

5% - $19/mo. starting July, 2012 (UC = 10%)
113
UCRP Age Factors
114
UC Retirement SaVings
Program (UC RSVP):
DCP, 403(b) and 457(b)
115
UC RSVP: DCP, 403(b) and
457(b)




Record keeping and transactions administered by
Fidelity Retirement Services
Fidelity online at www.netbenefits.fidelity.com, click
on New User Registration, or call 1-866-682-7787
Must establish PIN# with Fidelity
May invest contributions in:
-
116
UC Core Funds, Fidelity Mutual Funds, Calvert Mutual
Funds, Vanguard Funds and one Dimensional Fund
DCP

Mandatory Pre-Tax Employee Contributions:
 Limited
Appointment employees during 1000 qualifying
hours pay 7.5% to the DCP Safe Harbor and 1.45% to
Medicare. No OASDI taxes.
 Contributions automatically invested in UC Savings
Fund. To redirect contribution to another investment
fund contact Fidelity.

Voluntary After-Tax Contributions
 100%
up to $50,000 year max., worksheet required
 Contributions are after-tax, earnings and interest are
pre-taxed. Early age distribution penalties apply.
117
403(b) & 457(b)



Voluntary pre-tax savings plans. Can enroll anytime.
No employer matching contributions.
2012 annual contribution limit to each:

$17,000 if under age 50
 $22,500 if age 50 or over.


Enroll by contacting Fidelity.
May concurrently contribute to both 457(b) and 403(b)
plan.

403(b) has a loan feature; money can be withdrawn while
employed if age 59½ or older.
 457(b) does not have early age distribution penalties (except
on monies rolled into the plan).
118
Online References

http://atyourservice.ucop.edu
- designate Life Insurance and AD&D beneficiaries
- view New Employee Orientation video
- look up health & welfare plan info.
- find a Primary Care Physician
- run a UCRP pension estimate

www.netbenefits.fidelity.com
- UC RSVP enrollments, balances and transactions
- designate UC RSPV beneficiaries
- may call Fidelity at 1-866-682-7787
- must establish a Fidelity PIN#
119
Welcome to the UCLA family!
120
Infection Control
Contact Information and Video
Department of Epidemiology
Management of Bloodborne Pathogen
Exposure, UCLA WW
Management of Exposure Site:
Wound and skin: wash with soap and water
Mucous membrane: flush with water
No evidence supporting expressing fluid or using antiseptic
7:30 a.m. – 5:30 p.m. weekdays:
Go directly to OHF, 67-120 CHS or Page 93333
After hours, weekends, holidays:
Go to Emergency room and follow up next work day in OHF
Bring source name and hospital ID number
Dept. of Epidemiology
Numbers and Websites








Office: 40187
Fax: 40195
Director: David Pegues MD X 52456
ICP: Dana Russell:
ICP: Teresa Zaroda: Pager 90339
Administrative Analyst: Carlos Acosta
On Call pager: 94040
To access Infection Control Policies:
http://www.mednet.ucla.edu/
http://infectioncontrol.mednet.ucla.edu/