Transcript “COMMUNICATION COMES FIRST

THE MANAGER’S
COMMUNICATION HANDBOOK
A Practical Guide to Build Understanding, Support, and
Acceptance
WELCOME!
TRAINING OBJECTIVES
1. Review and discuss the key concepts
presented in THE MANAGER’S
COMMUNICATION HANDBOOK.
2. Examine and discuss the relevance of
the handbook’s contents to our jobs and
our organization.
3. Work together to identify ways we can
apply the principles of the handbook back
on the job.
GENERAL DISCUSSION QUESTION
Based upon what you’ve read, why is
TRUST considered the core of
communication?
GENERAL DISCUSSION QUESTION
What is the difference between
“activity-focused” communication and
“outcome-focused” communication?
Which type of communication is more
effective? Why?
GENERAL DISCUSSION QUESTION
On a scale from 1 to 10 (10 being the best),
how would you rank our organization’s
communication effectiveness? Why?
GENERAL DISCUSSION QUESTION
Which area of communication do you feel
you can personally improve upon the
most? Why?
GENERAL DISCUSSION QUESTION
What did you learn from the handbook
that surprised you?
GENERAL DISCUSSION QUESTION
What are some things we all can do to get
the most benefit from what this handbook
has to offer?
Exercise:
“COMMUNICATION COMES FIRST”
In Table Groups …
1. As a group, decide upon the top three priorities of
our organization. List these priorities on the flipchart
sheet provided.
Then,
2. List the ways we communicate these priorities to
our employees. Also, list ways we miscommunicate
these priorities to our employees.
Finally,
3. Select someone to present your lists to the entire
group.
9 minutes.
“COMMUNICATION COMES FIRST”
DISCUSSION QUESTION
Did all groups have the same three
priorities? If not, what does that say
about our internal communication?
“COMMUNICATION COMES FIRST”
DISCUSSION QUESTION
What can /should we learn about the
importance of reinforcing
communication as presented in the
handbook?
“COMMUNICATION COMES FIRST”
DISCUSSION QUESTION
What’s your key learning from this
exercise?
Exercise:
“PICTURE PERFECT”
In Pairs …
1. Choose a “speaker” and a “listener.” Sit back-toback, with markers and pad of paper on your lap.
2. The speaker must draw an object and describe
each motion to the listener. The listener must try to
draw exactly what the speaker is describing. (The
speaker may not identify the end result of the
object. For example, he or she may not say, “Draw
a tree.” The speaker must simply describe each
motion. Example; “I am drawing a brown line three
inches horizontally.”)
Then,
3. Select which of you will present and explain your
drawings to the entire group.
5 minutes.
“PICTURE PERFECT”
DISCUSSION QUESTION
How do the drawings compare?
Do the pictures for each team look the
same? If not, why not?
“PICTURE PERFECT”
DISCUSSION QUESTION
What do you think was the biggest
challenge in clearly communicating
the desired outcome?
“PICTURE PERFECT”
DISCUSSION QUESTION
What is your key learning from this
exercise?
Exercise:
“BEST OF THE BEST”
In groups …
2. In table groups, review the 44 Effective
Communication Tips listed in the back of the
handbook. As a group, determine which three tips
the organization should focus on to improve
organizational communication.
Then,
3. Select someone to present and explain your
group’s decisions.
7 minutes.
“BEST OF THE BEST”
DISCUSSION QUESTION
Did anyone have difficulty deciding which
tips are most critical in order to establish
effective communication? Why?
“BEST OF THE BEST”
DISCUSSION QUESTION
How will we know if we’ve been
successful at improving our
organization’s communication?
“BEST OF THE BEST”
DISCUSSION QUESTION
How will our organization be different if
everyone here improves his or her
communication effectiveness?
KEY LEARNING CONCEPTS
1. The core of communication is developing
TRUST.
2. KNOWLEDGE IS POWER. Equip your team
with as much knowledge as you can.
3. PROVIDE FEEDBACK. People need to know
where they stand.
4. WALK THE TALK. You communicate more
by what you do than by what you say.
5. FOCUS ON THE MESSAGE. Think of
communication as an outcome rather than
an activity.
Thank You …
for your time and your
participation!