Transcript Paul Harrietha Annual Meeting Celebration PowerPoint 2015

At the heart of it all
Inspiring engagement and positive cultural change
through effective employee communications
Setting the stage
Key words: Musings > Forgot >Vignettes > Mosaic > Modern art
The quest
han that Aprill with his shoures soote
The droghte of March hath perced to the roote,
And bathed every veyne in swich licour
Of which vertu engendred is the flour
Key words: Author > signficance
Poet bankers
Give me an employee who can
divine Chaucer … and I’ll teach
them how to read a balance
sheet in 20 minutes.
Matthew Barrett, former CEO
Bank of Montreal, Barclays Bank
Key words: specialization > generalist > big picture > connections > leadreship
Inspiring engagement:
introducing the love economy
Key words: <>
The quick questions
 Do you love your job?
 Do people at your organization
LOVE what they do?
 Does it matter?
Sure it does!
Companies with highly engaged
workforces outperform low-engagement
companies by:
202%
Source: Gallup engagement study, 2015
All you need is …
Key words: Discretionary effort > 20 FTEs > Marx > success > engagement
The engagement model
Vision
Key words: Leadership > Compelling > Long-term > Jacques
The engagement model
Vision
Line of sight
Key words: Understanding > shared opportunity > teamwork > efficiency > quality > consistency
The engagement model
Vision
Line of sight
Rewards (Total)
Key words: Appropriate > fair > understood > motivating
All about alignment
The heart of it all
Key words: Information > lifeblood > heart > filter and circulate
The dead zone
Key words: Dead zone > extremities > disorientation > survival
A matter of perspective
Key words: Skills > microscope > telescope > DNA > uniquely great
Keepers of the culture:
leading effective change
Our starting points
Key words: Love change > fear uncertainty > control > celebration
Culture defined (Edgar Schein)
“Culture is the sum total of all the
shared, taken-for-granted
assumptions that a group has
learned throughout its history. It is
the residue of success.”
Key words: a source of competitive advantage > drives excellence
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A more comfortable definition
That’s just the way we
do things around here,
honey!
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Driving change
Change what you do and how
you do it … and you’ll change
your culture!
The trick is retaining your
values!
The change communication model
Leadership
Key words: Mantra / official & unofficial / sets the tone
The change communication model
Leadership
Infrastructure
Key words: Experiential learning / say do gap / cutural
The change communication model
Leadership
Infrastructure
Media
Key words: supportive / personalized / interactive / targeted / real-time
The strategic framework
 Up before out!
 Three pulses (at least)
 Leaders
 Influencers
 Employees
 A focus on feedback
(circulation)
 All about dialogue
 That’s communication!
It’s about building TRUST!
Key words: Credibility /
At the heart of it all
Inspiring engagement and positive cultural change
through effective employee communications