Transcript Conflict Resolution and Mediation Presentation

Can’t We All Just Get Along

The Dictionary Definition –
Conflict: A state of opposition between persons
or ideas or interests
- A very abstract definition. What does conflict
mean to you?
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Conflicts are experienced at home, at work, in
social settings, and in recreation
As long as you have people living together,
working together, meeting deadlines, and
making decisions; you will have conflicts
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Let’s Be Honest, Not All Conflict Is Bad
Edison
vs.
Tesla
Edison still retains a reputation
as a genius on par with Leonardo
DaVinci
Tesla’s system is the one
we use today, and here
he is portrayed by
David Bowie with Gollum and Wolverine
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Conflict becomes a problem when there is an
issue that prevents the constructive resolution
of that conflict
- People have the idea that there is always a “winner” and a “loser” in
any conflict
-
Much of the time, all parties involved in a conflict believe their
opinion is fact
- Both parties perceive all destructive acts carried out by others,
completely blind to identical acts carried out by self or those on
‘my’ side
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The Number One Rule of Conflict Resolution:
BE NICE
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Communication is one of the keys to conflict
resolution
Not all communication is created equal
Texting =/= Email =/= Phone Call =/=
An Actual Face-to Face Conversation
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Active Listening Skills
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Flexibility
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Willingness to Change
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Agree to Disagree
Strong communication skills
means you, “seek first to
understand, then to be
understood.”
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Active Listening Techniques
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Attending
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Paraphrasing
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Asking / Clarifying
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Encouraging
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Summarizing
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Flexibility
There’s a general principle of conflict resolution
that the more shaky a relationship is the more
flexible individuals will have to be to resolve
conflict in a way that preserves relationships

Agree to Disagree
You might not change someone’s mind or
change their opinions about a conflict, but that
doesn’t mean an agreement can’t be reached
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Willingness to Change
The success of any compromise, accommodation,
or arbitration all depend on a person’s
willingness to change their behavior
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Mediation is…
the intervention of an acceptable
and impartial third party in a
dispute
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1. Preparation
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2. Storytelling
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3. Defining Points of Dispute
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4. Creating Options
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5. Forming an Agreement
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Being able to help people resolve conflict is
practically a superpower
Questions? Comments? Thoughts on Life?