Transcript ch3_2 pp

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Forms of Nonverbal Communication
nonverbal
communication
sending messages
without the use of
words
Include:
facial expressions,
gestures, and posture.
Volunteers to
demonstrate different
examples
Is verbal and nonverbal communication
equally as important?
Why or why not?
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Forms of Nonverbal
Communication
Signals that Send Nonverbal Messages
Cultural
factors
Methods of
communication
Specific business
activities
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Cultural Factors and Nonverbal
Communication
Nonverbal Cultural Factors
Numbers
Colors
Emblems
Smells
Personal appearance
and dress
Foods
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Cultural Factors and Nonverbal
Communication
Numbers
American culture, 13 is unlucky.
In Asia 11 is unlucky.
Emblems
Wearing a cross as jewelry does not evoke much
of a reaction in the US, but it may cause
resentment in Saudi Arabia.
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Cultural Factors and Nonverbal
Communication
Personal Appearance and Dress
Different customs regarding shaving, covering your
head, wearing hats
Colors
In China and Taiwan, the color red indicates
celebration.
In Italy the color purple indicates penance.
The color white can symbolize death in some
cultures.
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Cultural Factors and Nonverbal
Communication
Smells
Heavy dose of cologne might bother people in
some cultures.
Body Oder
Foods
Be aware of vegetarian cultures and those that
prohibit specific foods or ingredients.
Know when you are being honored or flattered
when served a delicacy.
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Cultural Symbols p. 62
Take a look at the picture
Answer the questions
Discuss
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Nonverbal Methods of
Communication
Time
Eye
Contact
Nonverbal
Communication
Methods
Body
Contact
Silence
Space
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Nonverbal Methods of
Communication
Time
Habits of being on time associated with good or bad
manners.
Dining & resting times are different in other parts of
the world.
Silence
In Taiwan it is rude to sit quietly and not maintain
an active conversation.
In some countries silence may indicate respect and
attention.
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Nonverbal Methods of
Communication
Personal Space
In the US, people stand far apart when they speak.
In Middle Eastern countries, standing far away
indicates distrust.
Body and Eye Contact
In Arab countries, holding hands is commonplace.
In the US, failure to make eye contact may be
considered rude in many Asian countries, looking
away while you speak is a sign of respect.
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Business Behaviors in Other
Countries
Building long-term business relationships
requires knowing about behavior related to:
Major holidays
Giving and receiving gifts
Business visits and entertainment
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Major Holidays
International dealings are affected by holidays in
other countries.
Holidays may involve more than just taking a day
off from school or from work.
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Giving and Receiving Gifts
gift
an item given to convey
good will
There is a big
difference between a
gift and a bribe.
bribe
an item or money
offered to entice the
receiver to do
something illegal
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Giving and Receiving Gifts
expatriate
a person who relocates
in a foreign country to
live and/or conduct
business
must carefully study of
appropriate business
behaviors
acculturation
the process of
understanding,
adapting to, and
operating in a foreign
country
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Ethics & Issues p. 66
Grease Payments
Read
Answer the question
Discuss
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Business Behavior and
Communication
Two aspects that relate to nonverbal
communication:
1. Major business protocols and the proper
steps for receiving business visitors
2. Business entertainment customs in
various parts of the world
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Business Protocol
Typical Aspects of Business Protocol
Greetings and introductions
Acceptable and proper gestures
Use of names and titles
Gift giving
Business card etiquette
Conducting business meetings
Manners
Table manners
Type of dress
Visiting the home of a business
associate
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Conducting a Meeting
1.
Set an appointment.
2.
Arrive at the appropriate
time.
3.
Arrange the office and
materials.
4.
Make introductions.
5.
Present gifts.
6.
Greet your business
associate.
7. Speak formally or
informally.
8. Make eye contact or not.
9. Signal that you have
reached or not reached an
agreement.
10. Close the meeting and say
“good-bye.”
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Business Entertainment
Should be carefully planned.
Account for differences in arrival times, depending
on the culture involved.
Location Selection
Arrange transportation for your guests.
Arrange for an appropriate reception of your
guests.
Select menu and beverage items carefully.
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Successful
Communication
Tips for Successful Communication
Act appropriately in business meetings.
Understand the culture of the region you are visiting.
Understand that nonverbal communication involves sending messages without
words through time, silence, personal space, and body and eye contact.
Follow proper business protocols.
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International Business Careers p. 69
Interpreter & Translator
Read
Answer the question
Discuss
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