Transcript Communication Plan - Ceochhattisgarh.nic.in

Caveat………..We are not
•
•
•
•
•
lecturer
More important than everyone else
Necessarily an expert
The centre of attention
An arbiter
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Caveat…..
sameness
But…..
“ Never become so much
of expert that you stop
gaining expertise. View
life as as a continuous
learning experience.”
- American motivational
speaker and author of
self help books.
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ECI instruction No. 464/INST/2007-PLN-1
Dated 12 Oct 2007
The Golden Rule
• An atmosphere in which each and
every elector is able to access the
polling station without being
obstructed or being unduly
influenced by anybody is an
important prerequisite to a free and
fair election.
FREE AND FAIR ELECTIONS
ARE
SINE QUA NON
From the ECI website
“ECI Communication Plan, introduced during the MP
Assembly Elections 2008, proved to be immensely
useful to all stakeholders, after being Rolled-Out
nationally during the Lok Sabha Election 2009’’
Communication Plan
• “Communication” is the activity of conveying
information through the exchange of thoughts,
messages, or information, as by speech, visuals,
signals, writing, or behavior. It is the meaningful
exchange of information between two or group
or person.
• Communication requires a sender, a message,
and a recipient.
• “Plan” is typically any diagram or list of steps with
timing and resources, used to achieve an
objective.
ISSUES OF CONCERN ON DAY OF POLL
• Proper commencement of poll with mock poll conducted
and also presence and absence of polling agents
• Tracking of voting by voters from pre identified
vulnerable positions
• Violation of Model Code of Conduct.
• Law & Order issues.
• Redressal of Complaints.
• Obstruction to the poll process due to technical reasons /
EVM malfunctioning and replacement time
• Any other significant matters during the poll including
statistical information like poll percentage.
• Departure of polling parties after the poll.
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TIMELY INFORMATION
IS
STRENGTH
THAT CAN ENSURE
QUICK RESPONSE TO
ANY EXIGENCY THAT MAY ARISE.
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THIS REQUIRES
An alert and sensitive
administrative machinery
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BUT THIS ALSO REQUIRES
A
mechanism
to
achieve this goal.
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THE COMMUNICATION PLAN DRAWN UP TO
LINK THE FOLLOWING
CHANNELS IN EACH DISTRICT
Polling Stations
Zonal Officers
Sector Magistrates
Police Stations
Returning Officers
District Election Officers
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ALL OF THEM CONNECTED TO THE
• Chief Electoral Officer
• Election Commission of India
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ALL AVAILABLE MODERN TOOLS OF
COMMUNICATION WERE USED
• Mobile Phones
• Landline Phones
• Wireless
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AND NOT SO MODERN
“RUNNER”
who could use a motorcycle
or
even a bicycle
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In areas where
wireless had to be used,
runners between
the
wireless location
and
nearest telephone connectivity
were used.
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• The name and telephone number of a neutral,
reliable contact person at each polling station.
• The name and telephone number of the nearest
police station.
• The name and telephone number of the Zonal
Officer.
• The name and telephone number of the Sector
Magistrate.
• The identification/ contact of a runner.
• Any other possible contacts.
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MP VIDHAN SABHA ELECTIONS
POLLING STATION
COMMUNICATION PLAN
S.no.
D
I
S
T
R
I
C
T
N
A
M
E
AC
No.
AC
Name
Polling
Station
Number
Polling
Station
Name
NEAREST COMMUNICATON MODE
Land line Phone
STD
Code
Phone
No.
Mobile
No.
Wireless
(Y/N)
Nearest Police Station or Police Chowki
Name of
village
where
situated
Distance
from
Polling
Station
(km)
STD
Code
Phone/
Mobile
No.
Contd….
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MP VIDHAN SABHA ELECTIONS
POLLING STATION
COMMUNICATION PLAN
OTHER COMMUNICATION MODE
Zonal Officer
Zone
Number
Sector Magistrate
Name
Phone/
Mobile
Number
Sector
No.
Name
Any other suitable local contact persons/ runners etc.
Phone/
Mobile
Number
Name of
person/
runner(1)
Phone/
Mobile
Name
of
person/
runner(2)
Any
other
remark
or
information
Phone/
Mobile
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COMMUNICATION TEAMS ALSO
ORGANIZED AT THE OFFICES OF
• Returning Officer
• District Election Officer
• Chief Electoral Officer
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These are compiled in the following format :
District No. & Name :
Officer’s Name
Phone
Mobile
DEO
DY.DEO
ADM
Addl .Collector
Jt. Collector
Communication Team
Leader
Phone
Mobile
Email
Wireless Y/N
Phone
Mobile
Email
Communication Team Members Details
Assembly Constituency
No. and Name
Name
Wireless Y/N
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Presiding Officer
Booth Level contact person
PrO
BLCO
Sector Officer
Zonal officer
SO
SO
ZO
RO level
team
RO Level team-5
Each team consisting of a
leader and 10 members
District
level
team
District level team consisting
of a leader and 5 teams dedicated
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to each AC
A Website was created by NIC,
based on the following:
Front End based on ASP (Active Server Pages)
for Screen Input and Report Output Design.
MS-ACCESS 2000 at the Backend for data storage.
Using UNICODE Fonts.
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The website was put
on the www.mp.nic.in server,
Login-Password for all districts
as well as CEO office
were provided for secure log-in.
The report options on these points
were also provided
for the districts as well as the CEO-MP office.
Access upto Polling Station Level available to ECI also.
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(Technical)
Attach NIC Main screen
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Communication Plan through the
Eyes of Lens
Information regarding the mock poll, being delivered by BLO or PrO. ECI has allowed the
PrO to have his mobile in the polling station, but in the silent mode
Zonal Officer Collecting the information pertaining to the
conduct of mock poll in the polling stations of his zone
Zonal Officer conveying the information to Returning
Officer level communication team regarding the mock poll
completion in his zone
Zonal Officer Collecting the Mock Poll Certificate
Returning Officer level Communication team collecting information
from Zonal Officers
Returning Officer level Communication team collecting the
information from zonal officers and conveying it to District
level Communication team
District Level Communication teams, dedicated for each AC, collecting
information from RO level communication team and passing on the
information to State level Communication team via e-mail, fax and phone
District Level Communication team leader, a class I rank officer, acting as a coordinator and facilitator between various levels and also interacting with forest and
police department for to and fro movement of information
Information network of Police department
Information Center of Police Department, in constant touch
with district level communication teameam
State Level Communication Team
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• While each person assigned to the polling station
was responsible for his P.S., each team person at
other levels was assigned particular polling stations,
areas or districts.
• For information like conduct of mock poll, poll
percentages etc, hierarchy was established for
movement of information from Booth Level to the
CEO office.
• For information regarding Law & Order issues, etc.
any one in the channel could be contacted for
current status or for giving directions.
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Fixed amount
sanctioned
by
State Government
for each member
of communication team
as reimbursement
for Telephone/Mobile calls.
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RESULTS OF COMMUNICATION PLAN
Report of conduct of Mock Poll compiled for
entire state and made available to Election
Commission of India within one hour of
commencement of poll.
On the day of poll, all complaints received
were quickly verified for correctness.
Immediate response to Law & Order issues due
to timely receipt of information.
EVM replacement.
Timely receipt of statistical inputs.
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ELECTION COMMISSION OF INDIA,
NEW DELHI
COULD OBTAIN STATUS REPORT
FROM
ANY POLLING STATION
IN
MADHYA PRADESH
THROUGH JUST
A TELEPHONE CALL …….. AND THEY DID.
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THE COMMUNICATION PLAN
ALSO UTILISED
ON
THE DAY OF COUNTING
AT
THE DEO, CEO AND ECI LEVELS.
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SMS & E-MAIL GROUPS
SMS and E-mail
were formed
with all Collectors
and
officials of CEO office, Bhopal
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BUT
TAKE CARE
• Precise questions and crisp answers on the communication network
are a must to avoid JAMMING of lines,
• Awareness of shadow areas for mobile network necessary,
• Mobile and Telephone authorities must be taken into confidence to
avoid any breakdowns especially in the landline service,
• Adequate number of rehearsals are a must for smooth and efficient
working of communication plan
• Try and keep separate phone lines for incoming and outgoing phone
calls, where ever possible.
• Ensure that every person in the hierarchy, who is a part of the CP, is
fully supplied with all the contact no. and other details of all the
related persons above and below him in the CP hierarchy.
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USING MEDIA TO DISSEMINATE INFORMATION
Adequate media coverage
of
Communication Plan done
to ensure compliance
by officials
of instructions
on
use of Communication Plan.
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Information Dissemination
Often, we are too slow to
recognise how much and in what
ways we can assist each other
through sharing such expertise and
knowledge
- Owen Arthur ( PM of Barbados from 1994 to
2008)
THANKS