Transcript Professional Development

Chapter 1 Tour: Professional Development
1
2
Effective Communication
Pages 34-38
Healthy Body and Mind
Pages 25-33
 Explain the elements of
effective communication
 Establish routines to
maintain a healthy
body and mind
3
Human Relations
Pages 38-44
 Develop and maintain
positive human relations
Rest and
Relaxation
1
Healthy Body
and Mind
Image
Exercise
Professional Development
Nutrition
Ergonomics
Hygiene
Chapter 1.1
Professional Development
Healthy Body and Mind
Healthy Body and Mind
It is all about choices:
Which of the above should be chosen
for a snack, an apple or chips?
Chapter 1.1
Professional Development
Healthy Body and Mind
Healthy Body and Mind
It is all about choices:
Which shoes would provide more comfort
for standing long periods of time?
Chapter 1.1
Professional Development
Healthy Body and Mind
Healthy Body and Mind
It is all about choices:
Which accessories are more appropriate for a
professional cosmetologist?
Chapter 1.1
Professional Development
Healthy Body and Mind
Healthy Body and Mind
Professional development is all
about making appropriate
choices that lead to a
HEALTHY BODY AND MIND
Chapter 1.1
Professional Development
Healthy Body and Mind
Word Wall
F A T I G U E
Category: Healthy Body and Mind
Word Wall
C A L O R I E S
Fatigue
Category: Healthy Body and Mind
Word Wall
Fatigue
Calories
H Y G I E N E
Category: Healthy Body and Mind
Word Wall
H A L I T O S I S
Fatigue
Calories
Hygiene
Category: Healthy Body and Mind
Word Wall
P O D I A T R I S T
Fatigue
Calories
Hygiene
Halitosis
Category: Healthy Body and Mind
Word Wall
E R G O N O M I C S
Fatigue
Calories
Hygiene
Halitosis
Category: Healthy Body and Mind
Podiatrist
Ergonomics
Rest and Relaxation
• Necessary for a healthy, happy life
• Sleep helps relieve frustrations and tensions
resulting from everyday activities
• 6-8 hours of sleep helps prevent fatigue
6 to 8 hours of sleep a day,
helps to keep fatigue away.
Chapter 1.1
Professional Development
Healthy Body and Mind
Rest and Relaxation
• Getting away from it all is very important for a
healthy body and mind
– Reading a book
– Listening to music
– Watching TV
– Going for a walk
Chapter 1.1
Professional Development
Healthy Body and Mind
Rest and Relaxation
Beyond the Book
Many people think sleep is not important.
The National Commission on Sleep
Disorders discovered that sleep problems
cost businesses almost 16 billion
dollars per year.
Rest and Relaxation
Exercise
• A regular exercise routine will
help you look, feel, and
work better
– Stimulates blood circulation
– Encourages proper functioning
of organs
• Exercise your mind by reading
Chapter 1.1
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Healthy Body and Mind
Exercise
Beyond the Book
If you cover 1 mile by walking or jogging, you
spend the same amount of energy in both cases.
This is because you are moving the same weight
the same distance.
Speed does not matter.
It is the distance covered that affects how many
calories you burn.
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94
www.manbir-online.com
Nutrition
• A balanced diet is essential for:
– Personal and professional well-being
– Prevention of certain diseases
• Most foods contain a mixture of 3 energy nutrients
– Carbohydrates
– Fats
– Proteins
• Energy that food contains is measured in calories
Chapter 1.1
Professional Development
Healthy Body and Mind
Nutrition
• Body uses energy to:
– Heat itself
– Build its structures
– Move its parts
• Energy may also be stored in body fat for
later use
Chapter 1.1
Professional Development
Healthy Body and Mind
Nutrition
RDA – Recommended Daily Allowance
http://mypyramid.gov/
Chapter 1.1
Professional Development
Healthy Body and Mind
Nutrition
Beyond the Book
There are six different tastes recognized
by humans:
•
•
•
Sweet
Sour
Salty
• Pungent
• Bitter
• Astringent
Many experts believe the right proportion
of all six of these tastes at each meal
eliminates food cravings that could lead to
overeating and needless snacking.
Adapted from Body of Knowledge
-Mary Beth Janssen
Hygiene
Science that deals with healthful living
Personal
Hygiene
Individual system for
maintaining your
cleanliness and health
Public
Hygiene
Practices that
preserve the health
of the community
Chapter 1.1
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Healthy Body and Mind
Hygiene
Hazards
As a professional in the salon, you are
expected to protect your clients against:
•
•
•
•
Impure air from poor ventilation
Inadequate lighting
Improper disinfection practices
Improper storage or use of food
Your job as a professional is
to protect and serve the public.
Chapter 1.1
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Healthy Body and Mind
Hygiene
• Oral hygiene refers to maintaining healthy
teeth and keeping the breath fresh
• Regular bathing using soap for
cleanliness, followed by application of
deodorant, plays a major role in
preventing unpleasant body odors
• Bad breath is called halitosis
Chapter 1.1
Professional Development
Healthy Body and Mind
Beyond the Book
Good hygiene is to professional
development as a key is to a car.
You can’t start without it.
Hygiene
Image
Hair Care
• Beautiful hair is clean, healthy hair
Skin Care and Makeup
• Healthy, glowing skin is equally dependent
on good nutrition, exercise and rest
• Basics of Makeup Application
– Foundation should match skin tone
– Contouring with light colors broadens
– Contouring with dark colors narrows
Chapter 1.1
Professional Development
Healthy Body and Mind
Image
Hands
• Maintain smooth, soft, immaculately clean
and well-manicured hands
Feet
• Take proper care of your feet
• Practice good posture
• Wear good-fitting, low, broad-heeled
shoes
Chapter 1.1
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Healthy Body and Mind
Image
Clothing
• Ensure clothing is freshly washed
or cleaned and pressed
• Clean and polish shoes
• Dress for success by
incorporating current trends with
your personal sense of style
Chapter 1.1
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Healthy Body and Mind
Image
Posture
• Maintaining good posture and
moving properly will:
– Offer protection from muscle
strain and potential injury
– Reduce physical fatigue
– Present an attractive image
Good posture is
sound advice!
Chapter 1.1
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Healthy Body and Mind
Image
Posture Tips
• Use height adjustments on chairs
• Keep head up, chin level,
shoulders relaxed
• Sit well back in chair, keeping knees together
and feet on floor
Chapter 1.1
Professional Development
Healthy Body and Mind
Beyond the Book
There is never a second
chance to make a good
first impression.
Companies worldwide spend millions
of dollars each year on packaging.
How you dress for business everyday
must say something special about
you. Packaging is important.
Image
What you wear
speaks so loudly, it’s
difficult to hear what
you’re saying.
90% of the time the
decision to hire
someone is made in
the first 2 minutes of
the interview.
Ergonomic Tips
Ergonomics is the science that looks at:
• How you do your work
• What body movements, positions, tools
and equipment you use
• The effect these things have on you and
your client’s health and comfort
Chapter 1.1
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Healthy Body and Mind
Ergonomic Tips
Prevent neck and back problems by:
• Working with back straight •
• Using a free-standing sink
• Adjusting height of chair
•
• Tilting client’s head
• Working with client standing •
up (long hair)
•
•
Using tilted seat or
wedge-shaped cushion
for manicures
Using pelvic tilt
Placing one foot on
a stool
Avoiding high heels
Avoiding overreaching
Chapter 1.1
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Healthy Body and Mind
Ergonomics
Ergonomic Tips
Prevent foot and leg problems by:
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•
•
•
•
•
•
Avoiding long periods of standing
Raising feet on stool during break
Wearing comfortable, rubber-soled shoes
Using shock-absorbing inserts
Wearing support hose/socks
Utilizing hydraulic chairs that can adjust
Using a cushioned floor mat
Chapter 1.1
Professional Development
Healthy Body and Mind
Ergonomics
Ergonomic Tips
Ergonomics
Prevent hand and wrist problems by:
• Adjusting height of chair
• Utilizing swivel chair
• Tilting client’s head
• Using well-oiled, sharp shears
• Using rotating-handled shears
• Implementing use of arm rest at
manicure station
• Using hair cutting techniques that
help you keep your wrists straight
Chapter 1.1
Professional Development
Healthy Body and Mind
Ergonomics
Ergonomic Tips
Ergonomics
Prevent shoulder problems by:
•
•
•
•
•
•
Adjusting height of chair
Using swivel chair
Tilting client’s head
Holding tools to avoid raising arms
Extending client’s arms when doing nails
Using arm rest at manicure station
Chapter 1.1
Professional Development
Healthy Body and Mind
Beyond the Book
Ergonomics
Ergonomic exercises can help prevent fatigue,
pain, and/or injury in all areas of your body.
Try one of the following exercises.
Chin Tuck - Pull your chin
down to your chest and hold
for 5 seconds before
returning your head to a
relaxed position.
Hand Spread - Make a fist with
both hands, hold tightly for 3
seconds. Now spread your fingers
to their furthest extension and hold
for an additional 3 seconds.
Healthy Body and Mind Self-Check
It is all about choices:
Using what you
have learned in this
chapter, choose
which photo shows
appropriate attire for
a job interview and
explain your choice.
A.
B.
Chapter 1.1
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Healthy Body and Mind
Healthy Body and Mind Self-Check
Photo A represents the
appropriate attire for a
job interview.
A.
Chapter 1.1
Professional Development
Healthy Body and Mind
Healthy Body and Mind Self-Check
On a sheet of paper numbered 1-7, answer the
following questions:
1. To prevent fatigue, the recommended number of hours of
sleep is _____ to _____.
2. T or F Exercise helps you look, feel and work better.
3. The science that deals with healthful living is referred to
as ________.
Chapter 1.1
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Healthy Body and Mind
Healthy Body and Mind Self-Check
4. To reduce body odor, you should bathe regularly and use
soap and ___________.
5. Bad breath is also known as ___________.
6. Contouring with dark colors narrows, while contouring with
light colors ___________.
7. A science that looks at the effects of how you do your
work and the body movements used while you perform
that work is called ___________.
Chapter 1.1
Professional Development
Healthy Body and Mind
Know Chart
As you correct your answers, evaluate your progress. Create a Know
Chart with 2 columns. Place correct answers from the Self-Check under
the “I Know” column. Then place incorrect answers under the “I Need to
Study” column.
1.
2.
3.
4.
5.
6.
7.
I Know:
1.
2.
3.
4.
I Need to Study:
5.
6.
7.
Chapter 1.1
Professional Development
Healthy Body and Mind
Healthy Body and Mind Self-Check
Now check your work.
1. To prevent fatigue, the recommended number of hours of
sleep is _____
6 to _____.
8
2. T or F Exercise helps you look, feel and work better.
3. The science that deals with healthful living is referred to
as ________.
hygiene
Chapter 1.1
Professional Development
Healthy Body and Mind
Healthy Body and Mind Self-Check
4. To reduce body odor you should bathe regularly and
use soap and ___________.
deodorant
5. Bad breath is also known as ____________.
halitosis
6. Contouring with dark colors narrows while contouring
with light color__________.
broadens
7. A science that looks at the effects of how you do your
work and the body movements used while you perform
ergonomics
that work is called ___________.
Chapter 1.1
Professional Development
Healthy Body and Mind
Lessons Learned
Rest and Relaxation

Sleeping less than 6 to 8 hours causes
your body to become fatigued and not
function properly
Exercise

Lack of exercise limits your body’s ability
to look, feel and work better
Chapter 1.1
Professional Development
Healthy Body and Mind
Lessons Learned
Nutrition
 A balanced diet is essential for your personal

and professional well being

 The body uses energy to heat itself, build its
structures, and move its parts
Chapter 1.1
Professional Development
Healthy Body and Mind
Lessons Learned
Hygiene

 A personal hygiene routine is essential
if you expect clients to enjoy their
appointment with you

 Public hygiene preserves the health of the
community
– Proper air ventilation
– Adequate lighting
– Proper disinfection practices
– Proper storage of food
Chapter 1.1
Professional Development
Healthy Body and Mind
Lessons Learned
Image

Beautiful hair is clean, healthy hair
Healthy, glowing skin is equally dependent on

good nutrition, exercise and rest

Hands must be smooth, soft, immaculately
clean and well-manicured

Maintain good posture to enhance physical
well-being and reduce fatigue

Take proper care of your feet
– Wear good fitting, low, broad-heeled shoes
– Practice good posture
Chapter 1.1
Professional Development
Healthy Body and Mind
Lessons Learned
Ergonomics

Work with your back straight
Avoid overreaching


Adjust chair height

Elevate foot on stool or change positions
frequently when standing for long periods
of time

Use a cushioned floor mat
Chapter 1.1
Professional Development
Healthy Body and Mind
Lessons Learned
Ergonomics

Wear support hose and comfortable shoes
with shock absorbing inserts; avoid high heels
and pointed toes

 Use sharp shears that fit your hand

Use hair cutting techniques that help you keep
your wrists straight

Manicure stations should have arm rests
for the client and cosmetologist
Chapter 1.1
Professional Development
Healthy Body and Mind
IT’S 2 U!
1. You have just been hired by a shoe company to sell
their new shock-absorbing shoe in your area.
Make a list of professionals who need to stand for
many hours per day and would benefit from this
type of footwear.
2. You have noticed slight pain occurring in your neck
and back after working full days in the salon. The
pain has been getting progressively worse by the
day. What should you consider changing about
your neck and back positions while you work?
Chapter 1.1
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Healthy Body and Mind
IT’S 2 U!
Answers
1. Professionals who need to stand for many hours
a day include:
•
•
•
•
•
•
Cosmetologists
Estheticians
Nurses
Doctors
Waitresses/Waiters
Teachers
Chapter 1.1
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Healthy Body and Mind
IT’S 2 U!
Answers
2. To prevent neck and back problems, consider the
following recommendations:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Work with your back straight
Use straight back bend
Use free-standing sink
Adjust height of client’s chair
Tilt client’s head
Work with client standing (long hair)
Use a chair with a tilted seat when manicuring
Avoid arching backward
Place one foot on a stool to relax
Avoid high-heeled shoes
Avoid overreaching
Chapter 1.1
Professional Development
Healthy Body and Mind
Healthy Body and Mind
Paying attention to important details regarding:
• Rest and relaxation
• Exercise
• Nutrition
• Hygiene
• Image
• Ergonomics
will help you build a healthy body and mind
and elevate your status as a professional
cosmetologist
Chapter 1.1
Professional Development
Healthy Body and Mind
2
Effective Communication
Nonverbal
Verbal
Professional Development
Chapter 1.2
Professional Development
Effective Communication
Word Wall
G R A M M A R
Category: Effective Communication
Word Wall
V E R B A L
Grammar
Category: Effective Communication
Word Wall
T A C T
Grammar
Verbal
Category: Effective Communication
Word Wall
I N F L E C T I O N
Grammar
Verbal
Tact
Category: Effective Communication
Word Wall
O V E R T O N E S
Grammar
Verbal
Tact
Category: Effective Communication
Inflection
Word Wall
N O N V E R B A L
Grammar
Category: Effective Communication
Verbal
Inflection
Tact
Overtones
Word Wall
B O D Y
L A N G U A G E
Grammar
Verbal
Tact
Category: Effective Communication
Inflection
Overtones
Nonverbal
Body Language
Effective Communication
Every time you exchange ideas, thoughts or
feelings with someone you are communicating
Chapter 1.2
Professional Development
Effective Communication
Nonverbal Communication
Sadness
Anger
Confusion
Happiness
Chapter 1.2
Professional Development
Effective Communication
Nonverbal Communication
Important messages are exchanged without speaking;
this nonverbal communication is called “Body Language”
Body Language
•
•
•
•
•
Smiling communicates approval
Nodding shows agreement
Shaking hands is a sign of trust
Leaning forward indicates interest
Crossing arms on chest displays disapproval
Chapter 1.2
Professional Development
Effective Communication
Beyond the Book
Nonverbal Communication
Nonverbal communication matters.
Research supports that 55% of
communication is based on body language.
Verbal Communication
Voice and Tone
Tone
Gentle
Harsh
Inflection
Low
High
Level
Soft
Loud
Rate of speech
Slow
Fast
Hello
How are
you?
Chapter 1.2
Professional Development
Effective Communication
Verbal Communication
Grammar
Practice appropriate grammar by
avoiding the use of:
• Double negatives
• Slang words
• Words whose true meanings
aren’t appropriate
It ain’t no
good.
It is not good.
Chapter 1.2
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Effective Communication
Verbal Communication
Two-Way Communication
•
•
•
•
Present a pleasant greeting
Use tact (say proper thing without being offensive)
Express your ideas clearly
Define purpose of your communication
Chapter 1.2
Professional Development
Effective Communication
Verbal Communication
Two-Way Communication
•
•
•
•
Know importance of your ideas
Be aware of your environment
Watch your overtones
Consult with others when
necessary
• Be a good listener
Chapter 1.2
Professional Development
Effective Communication
Beyond the Book
Verbal Communication
The greatest problem in communication is
the illusion that it has been accomplished.
- Daniel W. Davenport
The art of communication is the language
of leadership.
- James Humes
Effective Communication Self-Check
Indicate whether the action is nonverbal or verbal.
Smiling
Nonverbal
Saying “Hi”
Verbal
Yelling
Verbal
Handshake
Nonverbal
Talking on the phone
Verbal
Head nod
Nonverbal
Chapter 1.2
Professional Development
Effective Communication
Effective Communication Self-Check
The tone of your voice, inflection, level and rate
of speech all play an important role in:
a. public hygiene - Helps preserve the health of the community
b. body language
- Messages exchanged without speaking
c. verbal communication
d. nonverbal communication - Messages exchanged
without speaking
Chapter 1.2
Professional Development
Effective Communication
Effective Communication Self-Check
On a sheet of paper numbered 1-4, list four of the nine
keys to effective two-way communication.
1.
2.
3.
4.
Chapter 1.2
Professional Development
Effective Communication
Know Chart
As you correct your answers, evaluate your progress. Create a
Know Chart with 2 columns. Place correct answers from the
Self-Check under the “I Know” column. Then place incorrect
answers under the “I Need to Study” column.
I Need to Study:
I Know:
1.
2.
3.
4.
1.
2.
3.
4.
Chapter 1.2
Professional Development
Effective Communication
Effective Communication Self-Check
Now check your work.
1.
2.
3.
4.
present a pleasant
greeting
use tact
express your ideas
clearly
define the purpose of
your communication
5. know the importance of
your ideas
6. be aware of your
environment
7. watch your overtones
8. consult with others
when necessary
9. be a good listener
Chapter 1.2
Professional Development
Effective Communication
Lessons Learned
Nonverbal Communication

 Important messages are exchanged
without speaking; this nonverbal
communication is called “Body
Language”
Chapter 1.2
Professional Development
Effective Communication
Lessons Learned
Verbal Communication
 Tone of your voice, inflection, level and

rate of speech are key components of
verbal communication

 Practice appropriate grammar by avoiding
the use of:
– Double negatives
– Slang words
– Words whose true meanings
aren’t appropriate
Chapter 1.2
Professional Development
Effective Communication
Lessons Learned
Two-Way Effective Communication

 Present a pleasant greeting
 Use tact (say proper thing without

being offensive)

 Express ideas clearly

 Define the purpose of your communication
Chapter 1.2
Professional Development
Effective Communication
IT’S 2 U!
Practice Effective Communication Skills
Shown in the left column are phrases that could be communicated
more effectively. Think of an alternate effective phrase to replace
the ineffective phrase as the suggestions appear on the screen.
Ineffective
Effective
What are you talking
about?
Please explain this to me.
I’m not sure I understand.
Why are you so mad?
I don’t understand why you
are so angry.
What do you mean you
don’t understand?
Perhaps I didn’t make
myself clear.
That’s none of your
business.
Even my hairdresser
doesn’t know for sure.
Chapter 1.2
Professional Development
Effective Communication
3
Human Relations
Personality
Ethics
Teamwork
Professional Development
Chapter 1.3
Professional Development
Human Relations
Word Wall
H U M A N
R E L A T I O N S
Category: Human Relations
Word Wall
P E R S O N A L I T Y
Human Relations
Category: Human Relations
Word Wall
A T T I T U D E
Human Relations
Personality
Category: Human Relations
Word Wall
C O U R T E S Y
Human Relations
Personality
Attitude
Category: Human Relations
Word Wall
T E A MW O R K
Human Relations
Personality
Attitude
Category: Human Relations
Courtesy
Word Wall
E T H I C S
Human Relations
Personality
Attitude
Category: Human Relations
Courtesy
Teamwork
Ethics
Human Relations
Human relations is the psychology
of getting along with others
Factors influencing human relations in the
workplace include:
• Personality
• Teamwork
• Professional code of ethics
Chapter 1.3
Professional Development
Human Relations
Rest and Relaxation
Personality
The outward reflection of your inner
feelings, thoughts, attitudes and values
Sum total of the emotional and behavioral
characteristics that make you unique
……
Chapter 1.3
Professional Development
Human Relations
Personality
Pleasing Personal Attributes:
•
•
•
•
•
•
•
•
Good sense of humor
Considerate nature
Positive attitude
Emotional control
Vitality
Flexibility
Friendliness
Good manners
Chapter 1.3
Professional Development
Human Relations
Personality
An “attitude” is the specific and identifiable
emotion and/or reaction one experiences and
projects in dealing with the demands of life
Attitudes can be changed; it is not easy
but is often the key to having your life
run smoother
A negative attitude can have a
negative impact on others
Attitude, not aptitude, changes your altitude.
Chapter 1.3
Professional Development
Human Relations
Personality
Habits
• “Learned” and reinforced through events
in your environment
• Limit your potential for success when
they are unattractive
“We are what we repeatedly do.”
--Aristotle
Chapter 1.3
Professional Development
Human Relations
Personality
Habits of Success:
• Maintain attendance and punctuality
• Connect with your client
• Extend courtesy (thoughtfulness of others)
Courtesy is the key to success.
Chapter 1.3
Professional Development
Human Relations
Beyond the Book
Personality
“An individual’s self-concept is the core of
his personality. It affects every aspect of
human behavior: the ability to learn, the
capacity to grow and change. A strong,
positive self-image is the best possible
preparation for success in life.”
--Dr. Joyce Brothers
Teamwork
A harmonious salon environment depends
heavily on teamwork
• An individual member of a team brings
certain characteristics that have a positive
influence on the group
– Keeping your salon station clean adds
visually to overall atmosphere
– Placing and storing tools after use avoids
potential frustration when another stylist
needs the tool
– Respecting confidences is essential for
an atmosphere of trust and sharing
Chapter 1.3
Professional Development
Human Relations
Teamwork
Key words for teamwork are…
CONSIDERATION and COOPERATION
Chapter 1.3
Professional Development
Human Relations
Beyond the Book
Teamwork
Teamwork is the ability to work together
toward a common vision. The ability to
direct individual accomplishments
toward organizational objectives. It is
the fuel that allows common people to
attain uncommon results.
--Andrew Carnegie
Ethics
• Personal ethics are your own personal system of
moral principles and values
• Professional ethics deal with proper conduct in
relationships with your employer, co-workers
and clients
• Adherence to a professional code of ethics builds
personal integrity
Chapter 1.3
Professional Development
Human Relations
Professional Code of Ethics
Responsibilities and work ethics that will help you gain
respect and build solid professional relationships with
your clients and co-workers include:
•
Respect
•
Loyalty
•
Courtesy
•
Trustworthiness
•
Eagerness to learn
•
Regulatory compliance
•
Honesty
• Pride in your profession
Chapter 1.3
Professional Development
Human Relations
Professional Code of Ethics
Responsibilities and work ethics that will help you gain
respect and build solid professional relationships with
your clients and co-workers include:
Respect
If someone wants privacy, give
it to them
Courtesy
Show clients your best
manners and behavior
Eagerness to learn
If a co-worker has a new
technique to show, watch,
learn and show support
Chapter 1.3
Professional Development
Human Relations
Professional Code of Ethics
Honesty
Never lie to get your way
Loyalty
Don’t service a client
outside of the salon
Trustworthiness
If a co-worker has asked you
to cover, don’t let them down
Regulatory compliance
Pride in your profession
Follow the proper infection
control and safety
procedures
Show your clients you have
pride by doing the best job
that you possibly can
Chapter 1.3
Professional Development
Human Relations
Commitment to Excellence
Invest in yourself!
There is no limit to the success you can achieve
if you are willing to invest the time
and energy that success demands of the
true professional.
Chapter 1.3
Professional Development
Human Relations
Beyond the Book
Ethics
Notice that "I" is at the center of the
word "ethical." There is no "they."
Achieving the ethics of excellence is our
individual assignment.
--Price Pritchett
Human Relations Self-Check
Your feelings, thoughts, emotions, skills and
goals are all part of your __________.
a. attitude
b. personality
- Specific and identifiable
emotion and/or reaction
c. personal ethics - Proper conduct in relationships
d. human relations - Psychology of getting along
with others
Chapter 1.3
Professional Development
Human Relations
Human Relations Self-Check
On a sheet of paper numbered 1-5, list five personal
attributes that contribute to a pleasing personality.
1.
4.
2.
5.
3.
Chapter 1.3
Professional Development
Human Relations
Human Relations Self-Check
Now check your work.
1. vitality
5. positive attitude
2. flexibility
6. good sense of humor
3. friendliness
7. considerate nature
4. good manners
8. emotional control
Chapter 1.3
Professional Development
Human Relations
Human Relations Self-Check
What are the two key words for teamwork?
Consideration
Cooperation
Chapter 1.3
Professional Development
Human Relations
Human Relations Self-Check
On a sheet of paper numbered 1-6, match the term with the best description by
placing the letter of the description next to your number.
___ 1. Personal ethics
a. Your thoughtfulness of others is the key
to success
___ 2. Personality
b. Specific and identifiable emotion or reaction one
experiences in dealing with the demands of life
___ 3. Attitude
c. Your own system of moral principles and values
d. The psychology of getting along with others
___ 4. Habits
e. The outward reflection of your inner feelings,
thoughts, attitudes and values
___ 5. Courtesy
___ 6. Human relations
f. “Learned” and reinforced through events in the
environment
Chapter 1.3
Professional Development
Human Relations
Know Chart
As you correct your answers, evaluate your progress. Create a
Know Chart with 2 columns. Place correct answers from the
Self-Check under the “I Know” column. Then place incorrect
answers under the “I Need to Study” column.
I Need to Study:
I Know:
1.
2.
3.
4.
5.
6.
1.
2.
3.
4.
5.
6.
Chapter 1.3
Professional Development
Human Relations
Human Relations Self-Check
Now check your work.
___
c 1. Personal ethics
a. Your thoughtfulness of others is the key
to success
e 2. Personality
___
b. Specific and identifiable emotion or reaction one
experiences in dealing with the demands of life
b 3. Attitude
___
c. Your own system of moral principles and values
d. The psychology of getting along with others
f 4. Habits
___
e. The outward reflection of your inner feelings,
thoughts, attitudes and values
a 5. Courtesy
___
d 6. Human relations
___
f. “Learned” and reinforced through events in the
environment
Chapter 1.3
Professional Development
Human Relations
Lessons Learned
Personality

 Personality involves all of the emotional
and behavioral characteristics of a person,
including beliefs, values and goals as well as
attitudes and habits

 An attractive personality, along with a positive
attitude, is one of your greatest assets in life

 Being courteous allows clients to feel
comfortable and relaxed
Chapter 1.3
Professional Development
Human Relations
Lessons Learned
Teamwork
 In order to create an appealing visual

atmosphere and abide by regulating agency
standards, it is important to keep the work
station clean, with all tools in place

 Consideration and cooperation are key
words for teamwork
Chapter 1.3
Professional Development
Human Relations
Lessons Learned
Ethics
 Personal ethics are one’s own established

moral principles and values

 Professional ethics involve relationships with
others in the workplace, including
employers, co-workers and clients

 Adherence to a professional code of ethics
builds personal integrity
Chapter 1.3
Professional Development
Human Relations
Lessons Learned
Professional Code of Ethics

Respect

Courtesy

Eagerness to learn

Honesty

Loyalty
Trustworthiness
 Regulatory compliance


Pride in your profession

Chapter 1.3
Professional Development
Human Relations
IT’S 2 U!
Choose the statement in the following list that would
NOT be included in a professional code of ethics.
• Practice only the highest standards of infection
control as provided by your regulating agency laws
• Gain new clients by striving to attract your fellow
stylists’ clients
• Represent yourself, your services and products
honestly to the public
• Be consistent in pricing your services
Chapter 1.3
Professional Development
Human Relations
IT’S 2 U!
•
Answer
Gain new clients by striving to attract
your fellow stylists’ clients
This statement would NOT be included in
a professional code of ethics.
Chapter 1.3
Professional Development
Human Relations
Professional Development Self-Test
On a sheet of paper numbered 1-10, answer the
following questions.
1. How many hours of sleep do most people
need in order to function properly?
a. 1 to 2 hours
b. 3 to 4 hours
c. 6 to 8 hours
d. 9 to 12 hours
Chapter 1
Professional Development
Professional Development Self-Test
2. Which of the following is NOT a primary
consideration for good physical health?
a. personality
b. balanced diet
c. adequate rest
d. regular exercise
Chapter 1
Professional Development
Professional Development Self-Test
3. What is the science that deals with
healthful living?
a. hygiene
b. nutrition
c. sanitation
d. public sanitation
Chapter 1
Professional Development
Professional Development Self-Test
4. What is the science that looks at how
you do your work and what body
movements, tools and equipment benefit
you and your client’s health and comfort?
a. economics
b. ergonomics
c. public hygiene
d. personal hygiene
Chapter 1
Professional Development
Professional Development Self-Test
5. When selecting shoes for work,
consider all of the following
recommendations EXCEPT:
a. wear shoes with high heels
b. wear low, broad-heeled shoes
c. wear comfortable, rubber-soled shoes
d. use shock-absorbing inserts inside
your shoes
Chapter 1
Professional Development
Professional Development Self-Test
6. The exchange of thoughts, ideas or
feelings with someone is called:
a. language
b. personality
c. communication
d. public relations
Chapter 1
Professional Development
Professional Development Self-Test
7. Tone of voice, inflection and rate of
speech are all important factors in:
a. ergonomics
b. body language
c. physical image
d. verbal communication
Chapter 1
Professional Development
Professional Development Self-Test
8. All of the following statements are true
about attitude EXCEPT:
a. an attitude can be changed
b. people are born with very few attitudes
c. an attitude is an identifiable and
specific emotion
d. an attitude can only have a positive impact
on others
Chapter 1
Professional Development
Professional Development Self-Test
9. Proper conduct in relationships with
your employer, co-workers and clients
is known as:
a. economics
b. personal hygiene
c. professional ethics
d. professional connecting
Chapter 1
Professional Development
Professional Development Self-Test
10. Consideration and cooperation are key
words for:
a. ethics
b. teamwork
c. ergonomics
d. public sanitation
Chapter 1
Professional Development
Professional Development Self-Test
Time to check the self-test
1.
2.
3.
4.
5.
c.
a.
a.
b.
a.
6 to 8 hours
personality
hygiene
ergonomics
wear shoes with high heels
Chapter 1
Professional Development
Professional Development Self-Test
Time to check the self-test
6. c. communication
7. d. verbal communication
8. d. an attitude can only have a positive
impact on others
9. c. professional ethics
10. b. teamwork
Chapter 1
Professional Development
In conclusion...
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