Transcript Obj.1.03 Practice interpersonal skills

Obj.1.03 Practice interpersonal
skills
Ms. Jessica Edwards, M.A.Ed.
Part 3: Communicating Effectively
Why is communication important to
personal development?
 How do you know if you are
communicating effectively?
 What can be done to improve
communication skills?
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Communication is defined as the sending and
receiving of messages between people.
 Often communication is verbal, meaning
words are used.
 Messages can also be conveyed in other ways.
Nonverbal communication sends messages
without words.
 Communication is a two-way street-one
person sends messages and another receives
them.
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Sending “I” Messages
With “I” messages, you say what you feel and
what you think, rather than criticizing
someone else.
 “I” messages have three parts:
- “I feel…” (here you name an emotion –
anger, fear, disappointed)
- “when you…” (here you say what
behavior bothers you)
- “because…” (here you explain why it
bothers you)
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“I” messages work because they avoid raising
negative feelings, which interfere with
communication.
 Keeps conversations reasonable.
 Helps people to stay focused.

Using the Right Tone
People send messages with their tone.
 Be aware of how your words sound.
 Does your voice sound harsh or friendly?
Impatient or polite?
 Knowing how you sound helps you
ensure that you send the message you
intend to send.

Body Language
Body language refers to a person’s
posture, facial expressions, gestures, and
way of moving.
 Body language affects not only how
others see you, but also how they react
to your verbal message.
 An important element of body language is
eye contact – direct visual contact with
another person’s eyes.

Managing Your Image
Controlling your body language is one
way to manage the image that you project
to others.
 Attending to your appearance is another.
 Good grooming plays an important role in
image.

Choosing Time and Place
Knowing when to communicate can make
communication positive .
 In choosing when and where to talk to
someone, keep these tips in mind:

◦ Be sure that the person is willing and able to listen.
◦ Avoid times when emotions will conflict with the
message.
◦ Make sure the other person isn’t distracted.
Active Listening
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Active listening is concentrating on what is said
so that you understand and remember the
message.
The following are techniques for active listening:
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Concentrate.
Listen with a purpose.
Be positive.
Make eye contact.
Control your emotions.
Don’t interrupt.
Keep an open mind.
Feedback
Feedback occurs when a listener lets a
speaker know that he or she is trying to
understand the message being delivered.
 You can give feedback by:
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◦ Interject
Conflict Resolution
Identify the problem
 Identify possible solutions
 Evaluate each suggested solution
 Pick the best solution
 See if the solution is working
 If necessary, agree to disagree
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FCCLA Planning Process
Identify concerns
 Set a goal
 Form a plan
 Act
 Follow up
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