Transcript AIS PowerPoint for Providers - Nottinghamshire County Council

Accessible
Information Standard
New Legislation (SCCI 1605) from 31 July 2016
Caireen Detain, Project Manager - July 2016
Context
The Accessible Information Standard was approved on the 24th June 2015 by NHS
England. All organisations that provide NHS or adult social care must follow the
Accessible Information Standard by law. This came into effect on the 31st July 2016.
31 July 2016
The aim of the Accessible Information Standard is to
support disabled people and people with an impairment
or a sensory loss.
This should enable people to get information that they
can access and understand, as well as any support with
communication.
Organisations
For Health: this means that all GP’s, dentists, pharmacists, specialist health services and
hospitals have to now follow the Accessible Information Standard.
For Adult Social Care: this means that the County Council and the organisations it asks
to provide support, must also follow this Standard.
That means that all day services, residential homes, support at home, community work
and housing related services must make sure they meet these requirements.
Impact
This new legislation requires the Local Authorities (such as the County Council) and
providers to have a clear, consistent approach to recording and meeting communication
support needs for the people they support.
This is to ensure that people are not put at a disadvantage in comparison with non
disabled people, when accessing NHS or adult social care services.
Legislation
The new standard also includes the communication needs of a person’s parents or carers
if they are also disabled or have an impairment or sensory loss.
The legislation does not cover foreign languages; however, we would encourage you to
record this anyway so that people can get the right support.
The legislation does not cover staff and employees this is still covered under the Equality
Act 2010, which says that employers need to support their workers.
Why?
Why is it necessary to produce accessible information?
It improves the quality of life of many disabled people, their families and carers.
Many people take for granted the ability to go about their daily lives without
experiencing communication barriers.
Providing information in a range of accessible formats can potentially reduce
the number of complaints.
People feel that they are included, valued, listened to and respected.
When supporting people, it is good practice to work hard to meet different
needs, communication is an important part of this.
It's the law.
Responsibility
Information about a person’s communication needs to be clearly recorded and then
checked at reviews
Questions to ask and record:
How do you communicate? (e.g. BSL, deafblind alphabet, Makaton, verbally)
What do you use to help with communication? (e.g. communication devices, hearing aids)
How do you need information presented to you?
What is the best way to contact you?
(e.g. braille, easy read, verbally)
(e.g. family members, email, telephone, letter, text)
Can this information be recorded and shared when we make a referral?
(e.g. social workers, education, health)
Recording
Understanding a person’s communication needs:
Recording
Add a note in the person’s
file about their
communication needs
Make sure these
notes are visible
When sending out information
refer to their notes about
communication requirements
Support
At the moment, there are no clear guidelines about
how this new Standard will be monitored.
Local Authorities (such as the County Council) and
the organisations like the Care Quality Commission
(CQC) will be asking providers how they are
meeting the requirements of the Accessible
Information Standard.
To start, you could create communication profiles.
Some people may already have these in place.
Then the information needs to be checked at the
next review.
This will not only help make communication better in
your organisation; it will also help the people you
are supporting.
Documents
Creating accessible documents
Make sure that:
The language and message is clear
Words are easy to understand
Difficult words were explained
The photos or symbols used represent the words
The format is consistent (using the same font and spacing)
Easy Read documents are useful as there are fewer words so it’s quicker
to read. The language is clear and any jargon used is explained. For larger
documents it is worth thinking of it as an executive summary.
Plain English is essential to avoid confusion and to ensure the message is
fully understood.
Formats
There are lots of different ways of making information accessible
Paper Formats
Electronic Formats
Braille
Documents , e.g. Word, PowerPoint
Easy Read
Email
Large Print
Flash Drive/USB Stick
Plain English
CD ROM
Audio-Visual Formats
Social Networks, Podcasts, Video-casts, Blogs
CD
British Sign language DVD
Audio Cassette
DVD
Text messages
Websites
Assistive Technology
Using assistive technology helps people access information by using things like
computers, smart phones and tablets.
Assistive Software
•
•
•
•
Voice/Speech Recognition
Screen Magnification
Predictive Text with Speech
Screen Reading
Assistive Hardware
•
•
•
•
•
Key guards
Tracker Balls
Pointers
Screen Magnification
Equipment
Braille display
Additional Support
There are a lot of resources available to create accessible
information.
Some organisations can make your information accessible
for you but this won’t be free.
Some of the equipment available to use can be bought by
an individual, an organisation or loaned out from specialist
services.
If you think a person you are supporting could benefit from
more support with communication; contact the person’s
social worker, health professional or care management
team.
There are many organisations or companies such as
Speech and Language Therapy Team that can provide
training and advice around accessibility.
Information
In your organisation, it is important to
agree who is going to help people meet
their communication requirements.
Nottinghamshire County Council sent an
email to most providers with information about
the new legislation with some posters created
by Bracknell Forest Council.
More templates and posters have been sent
with these training slides for you to use.
These will help people know where to go for
support with their communication needs..
Results
By making your information accessible, you can:
Improve the lives of disabled people
Make care and support more person centred
Empower people to make their own decisions about their care and
support.
Make sure that everyone understands your information
Summary
The legislation came into effect at the end of July 2016 – which means communication
needs must be asked for and recorded.
People who have communication needs must have information provided in the format
they require and as they have stated.
The legislation will be beneficial to organisations, disabled people, their families and
carers.
There are lots of creative ways to support people with communication.
Recording the information is simple and should be quick and easy to find on their
records.
Support is available to provide accessible information, see the list of resources.
Contact
Caireen Detain
Project Manager - Accessible Information Standard
County Hall, West Bridgford
Notts NG2 7QP
T: 0115 9932 553
M: 07468 708 314
The Nottinghamshire Help Yourself site is a partnership between
health, the voluntary sector and Nottinghamshire County Council
to bring information and advice together in one central place.
http://www.nottshelpyourself.org.uk/
The legal context for the Accessible Information Standard is set out in the Equality Act 2010, the Care Act 2014 and the Health and Social Care
Act 2012, which lists the organisations which must have regard to the standard. The standard is published under section 250 of the Health and
Social Care Act 2012 (SCCI 1605).
More about the Standard
Accessible Information
Standard Clip (approx. 7
BSL Accessible
Information Standard Clip
mins)
(approx. 16 mins)
https://www.youtube.com/watch?v=Z3VC7VF8iio
https://www.youtube.com/watch?v=ZDaNs5Xt2dk
Accessible Information
Standard Clip (approx. 10
BSL Accessible
Information Standard Clip
mins)
(approx. 4 mins)
https://vimeo.com/161921415
https://www.youtube.com/watch?v=0uiVd7i4U04
Resources
Image
Website
Description
http://a2i.co.uk/
A2i transcribes text to alternative formats, such
as Braille, Large Print and Audio
http://ngts.org.uk/app_index.php?bookmark=what
Free software known as NGT Lite – enables
text to speech phone calls and text relay
conversations. *Need to have a computer, tablet or
smart phone and access to the app or the NGT
program.
http://www.aacelearning.org.uk/
Free training on assistive technology around
communication
http://www.accessibleinfo.co.uk/
Webpage with various useful resources; look
in ‘ready to use’ link
http://www.bild.org.uk/easy-read/easy-read-information/
Various resources, booklets and video clips
already accessible
http://www.brailleservices.co.uk/
http://www.communicationpeople.co.uk/downloads----hospitalcomms.html
http://www.easyhealth.org.uk/
Social Enterprise Company that provides
Braille transcription and Braille printing
services for the whole of the UK
Some hospital communication booklets
Website primarily focused on health with
leaflets and video clips
Resources
Image
Website
Description
http://www.easyonthei.nhs.uk/all
Free pictorial image bank *need to register as a
http://www.e-lfh.org.uk/programmes/accessible-informationstandard/open-access-sessions/
2 free e-learning training sessions about the
new Standard. * need to register first
http://www.interpreternow.co.uk/
http://www.naturalreaders.com/index.html
http://www.nottsdeaf.org.uk/
http://www.picturecommunicationtool.com/
user first
Instant, online interpreting between British
Sign Language (BSL) users and English
speakers. *There is a charge for the service
Free software to download onto a computer
that reads out PDF files, webpages, e-books,
e-textbooks, office documents and even
printed books
Tailored information and support services such
as welfare benefits advice, training and clubs
Various hand drawn pictures tools *can register
as a user
http://www.sen-sation.co.uk/index.html
A Nottinghamshire company that provides
assistive technology information, advice and
services
http://www.signhealth.org.uk/health-information/health-advice/
A library of health videos providing Deaf
people with information on health conditions
and first aid
Resources
Image
Website
https://mcmw.abilitynet.org.uk/
Description
Basic suggestions and support with setting up
a computer to meet someone’s needs
https://slp.somerset.org.uk/sse/somerset%20total%20communication% Simple symbols library created by Somerset
Total Communication
20(stc)/SitePages/Home.aspx
https://www.ntw.nhs.uk/pic/selfhelp/
Self-help leaflets by the NHS available in
different formats
https://www.texthelp.com/en-gb
Online literacy and language solutions for
accessibility of public websites. They
developed Browsealoud
www.clearest.co.uk/pages/home
Plain-English editing and writing-skills for web
and printed communications
www.easy-read-online.co.uk
Makes information accessible for people with
learning disabilities
www.photosymbols.com
The Easy Read online photo library
www.plainenglish.co.uk
Campaign group against jargon and create
accessible documents