Transcript Communication

Definition
“Communication is the exchange of information
or a message between people, e.g. by means of
speaking, writing, or using a common system of
signs or behavior”
Thus effective communication depends on the
communication skills that you have.
Any misunderstanding or misinterpretation is
your own responsibility.
Definition
We communicate, whether it is through the
spoken word, the written word or sign language
it is for a purpose: to instruct or inform, to
please, to entertain or to educate.
Communication is also defined as the process of
producing, transferring and exchanging of
information and ideas aiming at affecting some
changes and obtaining the desired response.
The process of communication
It is based on many factors and elements. The
elements of the process are shown in the
following diagram:
Medium/
channel
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To ensure effective communication, each of the
above-mentioned elements should be clear
without problems or obstacles.
The message should be:
1. Short/ not lengthy.
2. Clear and organized.
3. Free of errors.
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The sender :
1. He should not give too much information in
the message.
2. He should be able to specify things in the
message according to the recipient's demands,
time and specialty, mainly because we are in
busy modern societies where there in no place
for ambiguity and loss of time.
3. The sender should keep in mind the necessity
that his message should appeal to people of
various cultures, backgrounds or mentalities.
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The channel:
You have to choose the best communication
channel, such as using email to send simple
directions but not for discussions with students.
If the message contains any negative attitudes or
feelings, it will work contrary to what you desire.
It can turn your class into a mess due to the
impact of words on listeners or receivers. The
sender should take into consideration the
following:
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•The sensitivity and emotional content of the
subject.
•How easy it is to communicate detail.
•The receiver's preferences.
•Time constraints.
•The need to ask and answer questions.
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The importance of communication
Increased productivity at work.
Better team working.
Fewer mistakes and therefore more cost saving.
Less stress.
Less conflict.
Fewer rumours.
Better motivation.
Greater profits.
A happier workforce.
Fewer misunderstandings and therefore fewer
rows.
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Greater cooperation.
More friends and an enhanced social life.
Improved relationships.
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Types of communication
Communication refers to more than the use of
language. It refers to:
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1) Verbal communication skills:
They are the skills that come in the various forms
of word usage. This means that both oral and
written words come under this category. It is the
spoken, oral, and written way of communicating.
It makes use of words, vocabulary, numbers and
symbols and is organized in sentences. We
usually use this type of communication everyday,
because it is thought to be more accurate in
conveying messages. Therefore, this type of
verbal messaging is used widely in the
educational system.
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2) Non-verbal communication skills:
In this type of communication, people use
symbols to convey messages, apart from using
words.
Such as: Body language, dress-code and
expressions of feelings.
Body language includes our facial expressions,
gestures, eye contact, posture, and even the tone
of our voice.
When we dress in black, this signifies official
issues.
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The ability to understand and use nonverbal
communication is a powerful tool that will help
you connect with others, express what you really
mean, navigate challenging situations, and build
better relationships at home and work.
Nonverbal communication is a vital form of
communication.
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Nonverbal communication signals and messages
can play five roles:
-Repetition
-Contradiction
-Substitution
-Complementing.
-Accenting.
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Types of nonverbal communication and body
language
There are many types of nonverbal
communication, such as:
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Facial expressions
The human face is full of expressions that can
express numerous messages and signals. This
type of communication is considered universal
and almost the same in all cultures. The facial
expressions for happiness, hatred, tenderness,
sadness, anger, surprise, fear, despise and disgust
are the same across cultures.
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Body movements and posture
If we think a little bit about the way people sit,
walk, stand up, or hold their head, we will get
messages and understand those people in a better
way. The way you move and carry yourself
communicates a lot of information to the people
around you. This type of nonverbal
communication includes your posture, bearing,
stance, and subtle movements.
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Gestures
Gestures are inseparable part of our daily lives.
We wave, point, peak, beckon, nod and use our
hands when we’re arguing or speaking . We
express ourselves in an unintended way.
Automatically our hands start to work for
revealing what is in our minds. Usually this type
of expression needs a lot of skill on the part of
the receiver to interpret it properly.
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Eye contact
So many people are visual perceiving ones. The
visual sense is dominant for those people; thus
eye contact is an especially important type of
nonverbal communication for them. The way you
look at someone can communicate many things,
including interest, affection, hostility, aggression,
love or attraction. Eye contact is also important
in maintaining the flow of conversation and for
decoding and interpreting the other person’s
response.
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Touch
Touch is an important way of dealing with others,
throughout handshake, tapping on the shoulder,
warm hug, reassuring pat on the back, a
patronizing pat on the head, or a controlling grip
on your arm.
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Space
Space between the sender and receiver is a
crucial aspect of communication. How do you feel
when someone is too close into your own space?
It must be a feeling of discomfort and unrest. We
all have a need for physical space, although that
need differs depending on the culture, the
situation, and the closeness of the relationship.
You can use physical space to communicate many
different nonverbal messages, including signals of
intimacy, aggression, dominance, or affection.
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Voice
We communicate with voices without words
throughout tone, pitch, volume, inflection,
rhythm, and rate. When we speak, other people
“read” our voices in addition to listening to our
words. These nonverbal sounds give strong
signals of our true feelings and meanings. Think
about how tone of voice, for example, can
indicate
irony,
anger,
friendliness,
confidence….etc.
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Tips for improving communication skills
Some people are born with good communication
skills; however, they can be developed and
nurtured in case you are not naturally a good
communicator. The following steps are helpful to
make a good communicator:
•Think before you speak.
•Be an active listener.
•Make good eye contact.
•Take it slow.
•Use appropriate volume and tone.
•Practice.
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•Stay Focused.
•Try To See Their Point of View.
•Respond to Criticism with Empathy.
•Own What’s Yours.
•Use “I” Messages.
•Take a Time-Out.
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Conclusion
The effective communication aims at providing
an understanding, social interaction, highlighting
the importance of an awareness of one’s own
behaviour and of its effect upon others,
interpreting and making sense of the responses of
others. It is known that highly effective
communicators are highly successful people.
They are happier and more resistant to stress
and psychosocial problems, and to achieve more
in academic and professional contexts.
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Finally,
Task
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