Transcript PowerPoint

GCSE Business Studies - Human Resources
GCSE Business Studies - Human Resources
What is a ‘job applicant’?
A person who would like
to be considered for
appointment to a
particular job with a
business
GCSE Business Studies - Human Resources
What is a ‘job description’?
A document that
describes the duties of a
worker and his or her
status within the
organisation.
GCSE Business Studies - Human Resources
What is a ‘person specification’?
A document that
describes the skills and
qualities that a person
needs to have in order to
do/get the job.
GCSE Business Studies - Human Resources
What is an ‘application form’?
A document to be filled in
with personal details in
order to apply for a job.
GCSE Business Studies - Human Resources
What is a ‘Curriculum vitae’ or
‘CV’ ?
A document that a person
creates which lists their
qualifications / work
experience and contact
details.
GCSE Business Studies - Human Resources
What does the word
‘motivation’ mean?
In business, it’s the
desire to complete a task.
E.g. The motivation for
Fred to work late was the
extra money he would
earn!
GCSE Business Studies - Human Resources
What is a ‘hierarchy’ or
‘organisational structure’?
It’s a diagram which
shows the internal
structure of a business.
It also shows how
responsibility is
organised. E.g. Who is
responsible for whom!
GCSE Business Studies - Human Resources
What is a ‘function’ in a
business?
It refers to the tasks or
jobs that a business does.
Businesses are mostly
organised by their ‘function’
which means grouping
people into different
departments. E.g. Finance
and production.
GCSE Business Studies - Human Resources
What does the word ‘delegate’
mean?
It is the giving of
responsibility.
E.g. John delegates the
task of ordering new stock
to Fred. This means John
trusts Fred to get the job
done and it is now Fred’s
responsibility.
GCSE Business Studies - Human Resources
What does the word
‘subordinate’ mean?
It is someone who
receives responsibility.
E.g. John delegates the
task of ordering new stock
to Fred. Fred is the
subordinate who is
receiving responsibility
from John.
GCSE Business Studies - Human Resources
Define ‘chain of command’
The number of layers a
message has to go
through to get from the
top to the bottom of the
hierarchy / organisation.
GCSE Business Studies - Human Resources
Define ‘span of control’
The number of people a
manager is directly
responsible for.
GCSE Business Studies - Human Resources
What is ‘delayering’?
The removal of one or
more layers of
management in an
organisation.
The hierarchy becomes
more ‘flat’ with a shorter
chain of command.
GCSE Business Studies - Human Resources
What is ‘empowerment’?
Giving more responsibility
to workers further down
the chain of command.
GCSE Business Studies - Human Resources
What is ‘centralisation’?
A type of business
organisation where decisions
are made at the centre (or
head office) and decisions are
passed down the chain of
command.
E.g. McDonald’s head office
decide all the menu, uniform,
pay, machinery etc.
GCSE Business Studies - Human Resources
What is ‘decentralisation’?
A type of business
organisation where
decision making is given
further down the
hierarchy – to individual
departments or branches.
GCSE Business Studies - Human Resources
What are the five layers of
’Maslow’s hierarchy of needs’?
GCSE Business Studies - Human Resources
Describe what ‘internal
communication’ is.
Communication within the
business. E.g. A manager to an
employee
NOTE: Someone working for
Apple UK emailing someone
working for Apple US is still
internal, even though it’s in a
different country!
GCSE Business Studies - Human Resources
Describe what ‘external
communication’ is.
Communication between
the business and an
outside individual or
organisation.
E.g. A business placing an
order with a supplier, or
speaking to a customer.
GCSE Business Studies - Human Resources
What is ‘communication’?
It is a message that is
passed between a sender
and a receiver, through a
medium (e.g. a letter,
email, speech, telephone
call).
GCSE Business Studies - Human Resources
What is ‘horizontal
communication’?
Communication between
people at the same level
in the organisation. E.g.
branch manager talking to
another branch manager
GCSE Business Studies - Human Resources
What is ‘vertical
communication’?
Communication up or down
the hierarchy. For example,
a manager sending an email
to the assistant manager is
vertical (downwards), so too
is a shop worker emailing
the managing director
(upwards).
GCSE Business Studies - Human Resources