Transcript Communication

COMMUNICATION
Career Management
Objective 1.02 – Develop positive interpersonal
skills including respect for diversity
What is Effective Communication?
Not just the exchange of information!
• Being able to convey and understand a message exactly
the way it was intended
• Includes a combination of skill sets
• Non-Verbal Cues
• Engaged Listening
• Managing Stress
• The capacity to recognize and understand your own emotions
• The ability to recognize and understand the emotions of others
Different Types of Communication
There are four important types of communication:
Interpersonal Communication
Verbal Communication
Nonverbal Communication
Written Communication
The
Seven
Universal
Facial
Expressions
of
Emotion
The 7 C’s of Effective Communication
• Clarity
• Completeness
• Conciseness
• Consideration
• Correctness
• Concreteness
• Courtesy
Clarity
Clarity implies emphasizing a single
message or goal at a time, rather than trying
to achieve too much at once. Clarity in
communication has the following features:
• It makes understanding easier
• Choose short, familiar, & conversational words
• Clear message makes use of exact,
appropriate, and concrete words
Completeness
The message must be complete. It should
convey all the facts required by the
audience. The sender of the message must
take into consideration the receiver and
should communicate all the facts and figures
related to the message.
Conciseness
It means communicating what you want to
convey in the least words possible. Concise
communication has the following features:
• It is both time and cost-saving
• It highlights the main message
• It provides the essential message in a limited
number of words
• It is more appealing and comprehensible to the
audience
Consideration
Consideration implies “stepping into the
shoes of others”. Effective communication
must take the audience into consideration
(background, mindset, education level, etc.)
The receiver’s self-respect and emotions are
maintained and not harmed.
• Focus on YOU instead of I & WE
• Show reader benefit & interest
• Emphasize the positive & pleasant
Correctness
At the core of correctness is proper grammar,
punctuation, and spelling. However a message
may be perfect grammatically and mechanically
but still insult or lose a customer.
• Use the right level of language
• Check accuracy of facts, figures and words
• Choose non discriminatory language
Concreteness
Concrete communication implies being
specific and clear rather than general and
fuzzy. A concrete message has the following
features:
• Supported with facts and figures
• It makes use of words that are clear and known
to the audience
• The message is not misinterpreted
• Use denotation instead of connotation
Courtesy
The message should reflect the sender’s
expression as well as a respect for the
receiver. The sender of the message should
be sincerely polite, judicious, reflective, and
enthusiastic. It has the following features:
• Takes into consideration both the viewpoints
and feelings of the receiver
• Is positive and audience-focused
• It makes use of terms respecting the audience
• It is not biased
The 7 C’s of Effective Communication
Mini-Presentation
With a Partner, you will deconstruct each
word by creating a “Mini-Flipbook”. Each
word gets a page with (1) the word written
out (2) a visual or picture depicting the word
and (3) a sentence written out
demonstrating its use in communicating
through writing.
Barriers to Effective Communication
• Stress and out-of-control emotion
• Lack of focus
• Inconsistent body language
• Negative body language
Overcoming Barriers
How can we overcome these barriers to
effective communication?
• Be aware of our emotional state
• Actively lower our stress level
• Actively decide to focus
• Check our body language
Practice Effective Communication
Your turn to practice effective
communication!
How easy or difficult was it to
complete the task? Why?
Plagiarism
pla·gia·rism
ˈplājəˌrizəm/
noun
1.the practice of taking someone else's work or ideas and
passing them off as one's own.
2.the act of using another person's words or ideas without
giving credit to that person : the act of plagiarizing
something
• synonyms:
• copying, infringement of copyright, piracy, theft, stealing;
informal-cribbing
• "accusations of plagiarism"
Following Directions
EXTREMELY IMPORTANT!!!
What are some sources which provide direction?
What are the differences between oral and written
directions?
What is an appropriate procedure for following
directions?
Practice Following Directions
Your turn to practice effective
communication!
Did you follow all the directions?
Which ones did you miss?
The Business Memo
One form of written communication
Used to:
• Convey information such as
• Policy changes
• Promotions or other personnel changes
• Project status update
• Increased offering of products and services
• Alert and announce a meeting
• Address a problem
The Business Memo - Format
The Business Memo - Tips
• Think about the audience – only send it to those
who need to receive it
• Don’t communicate confidential information
• Use a formal tone – do not use slang,
contractions, or flowery language
• Be concise and clear
• Use active rather than passive voice
Practice Writing a Memo
Your turn to practice writing a
memo!
Look under ‘Assignments’ on Canvas to
write your memo!
The Business Letter
• Written for 3 Reasons:
1. Request Letters
2. Good News and Neutral-Message Letters
3. Bad-News Letter
• More personal than a memo – used when addressing
only one or two people
• State your point clearly and concisely
• State your purpose in the opening sentence
• Use formal tone
• Correct spelling and grammar
The Business Letter - Format
Your Name
Address
City, State, Zip
Phone Number
Email
[Two Spaces]
Date
[Two Spaces]
Recipients Name
Title
Company
Company/Personal
Address
City, State, Zip
[Two Spaces]
Dear Mr./Ms. Last Name
The Business Letter - Format
• The first paragraph should be an introduction as
to why you are writing
• The second and third paragraph (if required)
should provide more detailed information about
your request
• The last paragraph should repeat the reason for
writing and thank the reader for reviewing the
request
• End with a closing salutation, and your signature
above your typed name
The Business Letter - Example
Practice Writing a Business Letter
Your turn to practice writing a
Business Letter!
Look under ‘Assignments’ on Canvas to
write your Business Letter!