Transcript No Slide Title

OBJECTIVES
The participants will:
• Identify typical multiple roles and
responsibilities of a CO.
• Prepare a personal role-set analysis.
• Identify four levels of accountability.
OHT MR.1
OBJECTIVES (cont'd)
• Identify possible sources of role conflict
for the CO.
• Develop and apply a balancing strategy
for resolving role conflicts.
• Recognize the importance of the CO
serving as a role model for his/her
subordinates.
OHT MR.2
OVERVIEW
• Identifying and Prioritizing Multiple
Roles
• Role Expectations
• Role Conflicts
• The Company Officer As A Role Model
• Accountability
• The Leadership Role
OHT MR.3
ROLE
A set of expected behaviors that
characterize your part in a particular
situation.
OHT MR.4
ROLES
FORMAL
Station Commander
INSIDE THE
Lieutenant
ORGANIZATION
Paramedic
OUTSIDE THE
ORGANIZATION
Parent
Child
PTA President
INFORMAL
Mentor
Informal Leader
"Godfather"
Friend
Neighbor
Community Activist
OHT MR.5
PERSONAL ROLE-SET
ANALYSIS
• Identify roles (All roles = your "role
set")
• Prioritize multiple roles
• Define role expectations
• Identify conflicts
• Develop balancing strategies
OHT MR.6
BENEFITS
•
•
•
•
•
Clarify personal values
Understand others
Better time management
More equitable to others
Improves performance
OHT MR.7
HYPOTHETICAL ROLE SET OF A
FIRE CHIEF
Writer
Fire Science Board Member
Son or Daughter
Parent
Fire
Church Spouse
Chief Golfer
Member
Subordinate of
City Manger
Home Owner Student
ME
Civic Board Member
Instructor
Consultant
OHT MR.8
ROLE EXPECTATION
How you are expected to act within a
specific role
OHT MR.9
SOURCES OF ROLE
EXPECTATIONS
• Key senders (significant others)
• Yourself
OHT MR.10
ROLE AMBIGUITY
• When you're not sure what's expected of
you in any given role
• When a key sender sends conflicting
messages
OHT MR.11
ROLE AMBIGUITY CAUSES:
•
•
•
•
Stress
Confusion
Feelings of inadequacy
Lack of direction
OHT MR.12
INTRAROLE CONFLICT
A conflict within a specific role
(1) When your expectations conflict with
the expectations of key sender(s)
(2) When the expectations of one key
sender conflict with the expectations of
another key sender
OHT MR.13
INTERROLE CONFLICT
A conflict between two or more separate roles
(1) When an individual is expected to perform
two or more different roles simultaneously
(2) When role priorities are out of balance
OHT MR.14
HYPOTHETICAL ROLE SET OF A
FIRE CHIEF
Writer
Fire Science Board Member
Son or Daughter
Parent
Fire
Church Spouse
Chief Golfer
Member
Subordinate of
City Manger
Home Owner Student
ME
Civic Board Member
Instructor
Consultant
OHT MR.15
INTERPERSONAL ROLE
CONFLICT
A conflict between two or more
individuals playing parallel roles.
OHT MR.16
ROLE CONFLICTS ARE
INEVITABLE
My Spouse Asks...
The Chief Wants...
The BC Requires...
The Troops Need...
The School
Principal Needs…
OHT MR.17
INTRAROLE PRIORITIES
• Whose expectations are most important?
INTERROLE PRIORITIES
• Which role is more important?
INTERPERSONAL
PRIORITIES
• Which ones need resolution?
OHT MR.18
CHARACTERISTICS OF
PEOPLE WHO HANDLE ROLE
CONFLICT WELL
•
•
•
•
•
•
Take initiative
Are confident
Display social poise
Desire to affiliate
Desire achievement and power
Reach their own conclusions
OHT MR.19
CHARACTERISTICS OF
PEOPLE WHO HANDLE ROLE
CONFLICT WELL (cont'd)
•
•
•
•
Attain rewards from success
Give priority to planning
Lack excessive feelings of pressure
Agree with department policies
OHT MR.20
"REMEMBER, YOUR
SUBORDINATES ARE
WATCHING YOU!"
(YOU ARE A ROLE MODEL)
OHT MR.21
ATTITUDE
ETHICS
BEHAVIOR
PROFESSIONALISM
DEMEANOR
COMMUNICATION
OHT MR.22
ATTITUDE
One's state of mind or how you feel
about your leadership role.
"Your attitude is showing."
OHT MR.23
BEHAVIOR
OHT MR.24
COMMUNICATION SKILLS:
• Oral communication
• Written communication
• Nonverbal communication
OHT MR.25
DEMEANOR
ATTITUDE
+ BEHAVIOR
+ COMMUNICATION SKILLS
= DEMEANOR
OHT MR.26
ETHICS
OHT MR.27
QUALITIES OF A GOOD
ROLE MODEL
•
•
•
•
•
Enthusiasm
Initiative
Self-discipline
Courage
Integrity
•
•
•
•
•
Loyalty
Good judgment
Empathy
Discretion
Desire for selfimprovement
OHT MR.28
FOUR AREAS OF
ACCOUNTABILITY
•
•
•
•
Accountability to self
Accountability to the company
Accountability to the organization
Accountability to the public
OHT MR.29
LEADERSHIP ROLE
FUNCTIONS
• Things the organization expects you
to do
• Critical behaviors
OHT MR.30
Mintberg identified 10 role
functions that fall into three
function categories.
• Interpersonal
• Informational
• Decisional
OHT MR.31
FIGUREHEAD
OHT MR.32
LEADER
OHT MR.33