Transcript Needs
Reliability in the communication ABC ABC Virtual community ABC Reliability Data Protection ? Virus/Hacker/Errore Production A software for the communication through Internet Production Client –Server Technology Virtual communities A new way to supply services To the users tecnology allows to manage the relationship with students through Internet in a fast and effective way Production Technology •Server •Back office Teggs Central Server Allows the communication between clients, balances net traffic, minimizing the band utilization. It allows community and web services management, keeps users DB Client Light end easy to install, it allows a community member to interact with the others in a fast and easy way. Portal •Client •Services Back Office Tools It allows virtual community management, verifies the servers working, activates and controls broadcast communication and users profilation. Client to client communication services VOIP, Chat, File Transfer,Reminder, File sharing, SMS, Banners technology is reliable Production Technology System foresees : Information encription Client and server access control Safeguard of the students personal data Informative stream tracking Chat and interaction tools, are designed to accept only certified and regularly registered users of the University. An example of supplying services in a virtual community Production An example The UniCal “Hermes” Project Http://community.unical.it Application of Teggs’ Technology realized for the University of Calabria Actors in different virtual communities of the University of Calabria suppliers suppliers Production An example lecturers The UniCal administrators Students Future students Ex - students firms The University World is growing up very fast and it is looking for innovative solutions to improve students’ management in order to increase the satisfaction Principal needs located are 4: Production An example Communicating in Broadcast way towards students and lecturers The UniCal University needs Improving communication in a certified, fast and low cost way Simplifying the access to services eliminating queues, distances and architectural barriers Monitoring students needs and requests University requirements born to satisfy some specific needs Requirements Needs Production – Administrative communications: e.g. taxes expiries, study plans etc. An example – Teaching communications: e.g. changing the exam date, lecturer’s communications etc. The UniCal Broadcast Communication University needs – Informative/promotional communications : e.g. meeting invitation, launch of new services and initiatives, new measures etc. – Obtaining confirm that addressee has been reached by the message – Reaching addressees in easy and automatic way Certified communication – Producing the students list, not reached by the fast way, to be informed with traditional tools: e.g. postal service University requirements born to satisfy some specific needs (2) Requirements Production – Improving counters management by automation and direct access to information An example The UniCal Needs Eliminating queues and barriers University needs – Eliminating queues making available university services remotely even without the internet – Avoid deambulation difficulties to people with handicaps – Monitoring students’ partecipation to life and services of the University Monitoring requirements – Gathering opinions and locating needs: e.g. the developing of new services, the complaint gathering, quality control, etc. Students would like to semplify their relationship with the University Administration adapting it to new technologies and time Requirements Production – Obtaining access to information easily and practically using also internet and wireless tools An example The UniCal Students’ needs Needs – Receiving updated informations in real time on interesting variations Overpassig distances – Being Informed on administrative and teaching expiries – Being updated on exams dates and changes – Exams booking and teachers reicept – Receiving information about exams results, booking of meeting with teachers, etc. – Receiving information about new courses, meetings, interesting seminars etc.